food service worker

cook

account executive

route sales representative

outside sales representative

Aramark

I began working for Aramark at KVCC summer of 2018. I was hired to manage the "coffee den". I was told that I'd be working 32 hours/week, & I'd be working with an older woman who had been working there for 17 years. They told me that I was to come in for training during the school's summer camps, & they didn't describe what that involved. Training involved them putting me on a cash register, & that was all I did. So, instead of being a barista, I was a cafeteria cashier for 2 weeks, & it wasn't at all what I signed up for. 

We got a new head manager for our location in the fall semester.

When the "coffee den" opened, I had to deal with the old woman & manage her & everything else. She was, honestly, the most ignorant person that I have ever worked with (besides our head manager). She had been there for 17 years, yet she did not know how to make any drinks to Starbucks standards... AT ALL. 
She violated SO many health codes & did so much wrong, but everyone loved her because she had been there for so long. They had no idea that she:
- made their drinks however she wanted to & not according to recipes
- was using BLEACH to clean milk pitchers, etc. 
- used a bucket & dirty mop to clean the coffee den & dumped it in the sink used to rinse milk pitchers, etc. 
- let a cup of rock salt sit out all summer (uncovered) then put it in a shaker when school started, & she used that to top the salted caramel mocha INSTEAD of the Starbucks sea salt topping
- NEVER kept in track of expiration dates on syrups, toppings, etc.
- left whipped cream in canisters all weekend & used them until they were gone. Whipped cream is only good for 24 hrs
- only brewed coffee once per day (the coffee den was open from 7:30-2:30); she only re-brewed if the coffee ran out. She also steamed cold coffee with the steam wand to make it "hot" again
- brought rags from home to use on the espresso machine's steam wand & also used those rags to wipe down counters (including those where customers had touched)
- was not aware of allergen safety & used the same pitchers to steam/blend soy/tree nut milk that she used for dairy
- was incredibly racist - mainly towards African American & Middle Eastern people
One time, she was on register & dropped someone's cup on the ground. She picked it up & PUT IT IN LINE TO BE USED. The customer at the counter saw & said, "That's a health code violation." She completely ignored it (I made sure he saw me throw the cup away & get a new one).
There were SO many other things that happened. Everyday babysitting her was infuriating. I told the managers, & they only had a talk with her. She put in a 1-week notice & quit before they could fire her.

After she quit, the managers insisted that they were going to hire someone for the next semester to help me. They didn't, lol

During the transition into the new semester, a few other employees quit. We became understaffed, & our new head manager did NOTHING to replace them. Her & her assistant manager's solution was just for them both to help out in the kitchen/coffee den & to bring in even more mentally challenged kids from KRESA to do the majority of the kitchen work, instead of hiring actual Aramark employees because their hiring process is so difficult :'(

Coming back from Christmas break, I had NO ONE to help me. The managers assumed that I could do everything again for the spring semester, too. I spoke to them, & they gave me bullsh_t about how they couldn't find anyone to hire. The head manager told me that she was trained on how to make Starbucks drinks & that her & another girl in the kitchen would help me out if I needed it. Guess what - they, combined, were about as frustrating & dumb as the old woman. The manager did NOT know how to make drinks correctly, & she violated many health codes as well. The girl from the kitchen couldn't make drinks right; she was trained by the old woman. They only came down to help me when I walky-talkied them. They didn't stay with me because they said that there didn't need to be 2 people down there at once. 

I took on all of the coffee den duties. I was doing inventory, ordering, ringing every transaction, making every drink, & talking to every customer. It got busy a lot. Most of the time, I didn't call the manager down to help because her & the other girl just got in the way & did things wrong. I only ever got a 30-minute lunch break & sometimes didn't even get that. Because I was the only person, I was told to either close the coffee den down to go to lunch or wait for the manager/the other girl to come down & cover. When I closed the coffee den, I came back to a line of college kids, rushing me to reopen (& it was a process to reopen). When I let them cover for me, I would come back to the coffee den in a giant mess. There were also days that I did not get any breaks.

I had to do everything within an 8.5-hour time frame. I only worked 32-35 hours/week, but I did the amount of work of 3 people for $10.66/hour. I didn't have enough time to check inventory & do the Starbucks order, so I had to stay late a lot. I would close down the coffee den & then go do the order. I never worked past 40 hours, so they never had to pay me extra for overtime. There was also an unspoken rule that I could not take any days off of work - who else was going to run the coffee den?

While I was dealing with all of this, more people were quitting, & more KRESA kids were brought in. The person watching over the kids was verbally abusive. Aramark was taking advantage of cheap labor. These kids didn't even want to be there, but they were being forced to because they needed jobs; I don't think they were paid legal wages. A lot of them had episodes & outbursts because of the way they were being treated. All of the Aramark employees were quitting because of the terrible job the head manager was doing. Overworking and underpaying everyone. People who had been there 7-8 years left. She kept trying these "fun, new foods" to serve in the cafeteria & coffee den. They were all terrible ideas that did not work. She also implemented that each person on a cash register was to count their drawer WITH a manager. That took 20 minutes.

Occasionally, we had events that Aramark was supposed to cater/keep the cafeteria open for. We had a few where middle/high school students would come to the college. The first 2 were before Christmas break & were a nightmare. We had hundreds of kids lining up for "Frappés" at this tiny coffee shop that WAS NOT meant for that kind of customer volume by any means. The sink was ridiculously small & could not fit even 1 blending pitcher in it.

Sometimes, the coffee den wasn't open, & they forced me to work in the cafeteria to help with caterings. I got mad because my job title was "barista". Working in the cafeteria was NOT a part of my job description, but they refused to let me not work them "because it wasn't fair to everyone else." Working in there was absolutely disgusting, & seeing what the other workers did to the food made me gag. 

I learned many other disgusting ways of Aramark. Our tiny sink I mentioned above was so old & was rotting/molding underneath. I told both of my managers about this, & they acted like they were going to do something about it and didn't. I wish that I would have reported it & everything else. Towards the end of my employment, my manager wanted me to bring sandwiches, vegetable cups, & SUSHI down to sell at the coffee den. NONE OF IT SOLD. Most of the food went bad, so I took it back to the cafeteria. There, I was told to peel the stickers off & re-sticker them with later dates.

The manager recognized my creative abilities & tried using that to her advantage. On top of everything else, I was told to start designing the dry-erase board signs for advertising. Finding time in between customers was impossible.

This job destroyed my mental health. I already had anxiety & depression beforehand, but working here deteriorated it to the point where I honestly wanted to die. I was overworked & taken advantage of. I had a panic attack almost every day, & I started getting migraines for the first time.

The final straw during Spring Break. The manager wanted me to keep the coffee den open during that week, even though there were no customers. I told the manager that I wasn't going to work Spring Break, so she decided that she would do it. 
The coffee den was open 8:00am-1:30pm the Monday of the week of Spring Break for a high school event. I manned the coffee den with the girl from the kitchen & made sure to put her on register while I made drinks. She left @ 11:00. Our manager came down to replace her. We were so busy the entire time. One continuous line. I only had a 10-minute break, when the line slowed, to eat a granola bar during this whole thing, & I didn't even get to finish my break because the manager called for me to come back when she saw that she was getting busy. I made drink after drink. I started to feel like I was going to pass out from low blood sugar, being hungry, & I had the worst migraine of my entire life while making drinks. I looked at the clock & saw that 1:30 was approaching. I became a bit relieved -until it passed- & we were still open. My manager REFUSED to close the shutters because "we still had a line." I was forced to work an hour longer & push myself; I wished that I would've passed out so that I didn't have to do it any more. By 2:30, her greedy a__ decided to finally close down, & she just left me to clean up everything. She left me to prepare things for her to work over Spring Break (FOR NO REASON). When I left, I was determined to never go back.

I came back the Monday after Spring Break to tie up a few loose ends, but after that, I never went back. The kitchen lead also left, so by the time I was gone, there were only 7 Aramark employees working there. There were 14 when the school year started.

Absolutely terrible experience working for this Company. I gave them 6 long hard years of my life and they just decided to kick me to the curb once my body finally broke down due to being overworked. Upper management has no clue what they are doing and they only promote the least qualified individuals to upper management positions. Rather than promoting the most knowledgeable and hardest working candidate to a position in upper management they just hire an unqualified member of the team that best suits the look that they are going for. Basically old White men or old Black men. You are not judged by your skill set or overall knowledge of the job. I often found myself having to show my boss how to do his job or ended up doing his job for him while he just sat back and enjoyed being praised for doing a job that he actually didn't do at all. The company would rarely allow me to take vacation yet if I didn't use my vacation hours by a certain date they would take them away from me and I would have to start all over again trying to accumulate vacation hours and PTO hours. The human resource coordinator was an absolute terrible person as well. She would constantly talk down to other managers and you felt like you were going to the principals office every time you had to meet with her. The company is so bad that in my 6 years of working for the company I have had 4 different human resource managers. God forbid that you sick or injured and cant work because they will try to fire you in a heartbeat. I have literally seen my boss steal products from the building and nothing happens to him but if an hourly employee has more than their 1 free meal a day they are quick to fire them, even though that particular employee had worked all 3 shifts that day due to being short staffed. I would say that they earned that extra meal after working a 12 hour day. Rather than letting that employee have the opportunity to get a little overtime, upper management would direct me to cut their hours towards then end of the work week so they would not hit OT. The company really went downhill after going public. If you think that upper management or corporate cares about you or you're well being then you are  wrong. You  are basically nothing but a number to them. I don't know why I made myself suffer through it for 6 years. I guess its because I am a very loyal person and I made the mistake thinking that I could actually advance my position within the company one day if I just worked my butt off all the time. I haven't had a single Easter Sunday off since I started working for Aramark. While upper management was getting to spend quality time with their families I was stuck having to work and had to push my family to the side. I have also missed getting to spend time with my family on Thanksgiving day every year for the past 6 years because I was required to work. I can honestly say that there is no amount of money that Aramark could throw at me to have me suffer like I did for 6 years if they ever wanted me to come back to work for them. I wouldn't even take an upper management position with the company because I wouldn't ever want to become something that I have grown to despise so much. As for corporate HR, they don't keep anything confidential when you call to make a complaint about your boss or the unfairness of the workload that they are dumping in your lap. Corporate HR just calls the HR manager where you work at and tells them about the complaint and then she just goes straight to your boss and tells him that you were the one who called the hotline on him and then you have to walk around with a target on your back for your remaining days there. Upper management is immune to any disciplinary action because corporate lacks the spin to actually send someone out to investigate. The harder you work for the company the better you make upper management look. Like I said earlier, you are nothing but a number to the company and they don't care about your well being as long as you hit your numbers and make them look good.

I interviewed for this job in 2016 and having a degree in accounting, I was intrigued by the AR role.  However, upon committing to employment (I was hired on the spot), my real position was revealed as a "Collections Associate".  This is a call center position.  The training was three weeks long and was exceptional; you learned every aspect, and are ready to have your own Market Center when training is completed (I was a floater for two months, then had my own MC - I thoroughly enjoyed my MC).  There is ample space at your cubicle and they allow you to eat and drink at your desk as you please.  I still use many principles that I learned at this job presently.

Point system was fair when they modified the system.  If you had vacation or sick time, points did not start to accumulate until you exhausted all of your time, or elected to not use vacation/sick time.  Prior to the adjustment, you received points regardless.  

While most days went without any issue, everyone dreaded the price increases, as we spoke to many frustrated customers (we love those SRC's).  Furthermore, there were often egregious off-cycle price increases which caused further issues.  Many customers still wanted statements and invoices MAILED to them.  

After six months, you are allowed to transfer internally.  I asked to be moved to Cash applications; my Manager would advise that the training class would be on a certain date.  Later, she would advise that the training classes were being postponed, which was completely untrue.  I was top three in our region, and was never allowed to transfer until I resigned (taking another position).  The pay rate was satisfactory; however, other employees who were far less productive and less qualified were being paid up $3 more per hour.  The pay seemed very arbitrary.  No issue with the pay itself, though (I make much more now, and could not go back to this rate now).  

You are measured by your call volume; the required number was 45 per day (or 225 per week, as they wanted you to AVERAGE 45 per day).  Your ability to collect money, lower your reserve, and resolve issues in a timely manner were not measured at all.  I rarely missed 45 calls, consistently getting at least 50, and rarely had more than 60.  Others were getting 70-80, but would leave multiple voicemails for the same customers, every single day.  At one point, I brought my MC's reserve from a six-figure number to a four-figure number.  I had a pickup in 9 out of 11 months I was there.  The grading of calls were ok, but could be frustrating when being graded on a "call back" (that is, you had just spoken to the customer, and were "calling back" with information).  

One supervisor was very lazy and had their favorites - another supervisor would berate you on the floor, even if what you did was correct....then it was still held against you at review.

Overall, decent job, but there were certain issues that prevented this job from being a very good one.

In the position I was in, it was difficult to really do anything without feeling like the work was ever enough, and when you did do good enough, there was always more to be added the next day. We were understaffed 2 of the 3 years I worked there and the 'new hires' we were promised continued to dwindle from 4 new employees down to *none* being hired even before the virus outbreak. Once Covid hit it was even worse as workers became complacent with the lower volume of customers, but the utility work increased as our need to clean the facilities increased. Very little was implemented to combat the virus as well location wise, outside of a single *shared* hand-held temperature reader, sanitizer dispensers for the customers and masks for workers. social distancing is rather difficult to implement when working in food services, after all.

Daily work involved doing pretty much everything. From dishes, pots, pans, and utensils for both customers and cooks at our location to mopping floors, walk-in freezers, fridges, dry storage, changing trash cans, restocking bathrooms... There was very little time to breathe and sometimes you even missed break due to how low on staff you would get through the year. They even began using utility members to serve customers when it got bad enough. 

You were given a 30 minute break which you needed to clock out for, even if you were doing a double-shift, which made it that much more stressful to deal with, especially if you were unable to pull yourself away from the job at hand without putting yourself into a bind upon returning.

Pay was above minimum but still on the lower spectrum, hours were extremely random for all members of the job, changing workers' shifts the day before (or even the day *of*) it happening without warning in some extreme cases, giving you no time to react.

Staff was always low, and when cooks or others were understaffed, we as 'general utility' were used to pick up their slack, even if we didn't have the manpower to accomplish it without straining another area of the job's ability to accomplish the work coming in. 

Machines would break down regularly, and take several days at times to get them repaired (sometimes even months!) and work-arounds when these machines broke down were exceptionally difficult when low on man-power.

HR was non-existent. If you had an issue with co-workers or management, you would call an 'employee hotline' which sent you in circles for over an hour, and once you finally reached someone, would tell you it wasn't an issue they could act on unless there were more than so many complaints in a certain period of time.

Management would pull you aside (along with members of your group) at random to do 'teamwork' pep-talks, but then follow up with doing the exact opposite of what was expressed both by them and by the workers. Low support, high work flow made a dangerous combination prior to covid*. When covid hit it was a different beast all together for our particular location.

Overall experience I had (and please remember this is a location based experience) is that this job can work for you to get started, but once you find something better, take it. The phrase that comes to mind is: "Just because it can be done, doesn't mean it's right..." Just because a lower staff can do it under stress and danger to their health, doesn't make it okay to do it. 
Stay safe out there everyone. 

I went to work for Aramark Uniforms after retiring from the military.  I was excited at this opportunity to finally see the "other side of the fence" after a long military career.  I accepted the position even though the SALARY I was given was much lower based upon my experience and leadership/management qualities.  I quickly learned why the position was paid salary and not hourly.  Beware, uniform companies like to bring in salaried employees for one reason - they can overwork you (50-60 hours weekly was not uncommon) and not have to pay you for it.  If you object, they threaten your job stating you are not a team player.  All the while other management positions reap the benefits of YOUR hard work at the end of the year when bonuses are paid smiling all the way to the bank.  The bad part is that not once did the GM ever give an honest "Thank You" to those employees who actually made the job successful for them.  Now, as a retired Officer, I know more than most what it means and takes to be a leader!  Aramark has way too many young people in management positions who have no business being managers.  They do not possess the requisite experience nor maturity yet were assigned such positions based upon education or nepotism.  Most seasoned veterans and employees know that education alone does not make a leader - experience does!  Furthermore, the company failed to recognize people (non-management) who had good, sound ideas that would benefit the company and simply dismissed them because they did not conceive such ideas.  This was part of TQL taught in the military - just because you are the boss does not mean you always have the best ideas.  Your people are your best resource, use them wisely or loose them.  For a company that had a former Marine in charge I was surprised to see that not more of these principles not utilized.  Now lets talk safety!  I also served as the Plant Safety Engineer (Uncompensated I must add) and for a company who makes as much money as Aramark does I am surprised that almost none of that money goes back into the infrastructure.  The building was dilapidated and infested with rats.  The roof leaked so bad that the plant floor would flood in that you worried about electrocution from ancient washers and dryers that were utilized.  Couple these safety hazards with unionized employees spelled a recipe for workman's compensation claims.  Even with these factors facing the leadership nothing was ever done to rectify these deficiencies.  After almost four years of inequality I decided it was time for a change and left Aramark.  When I tendered notice, the GM seemed surprised that I was leaving and attempted to offer me other positions in the plant to keep me on board.  I do applaud this effort, however, it was much too late.  Now in fairness, not everyone will appreciate this review, especially those in Aramark Management (Remember, these are the ones smiling all the way to the bank at the end of the year) as they truly do not make Aramark successful.  The ones who will appreciate this review are those who are underpaid, overworked and underappreciated.  Good Luck!

Aramark is a good company to work for in general, but like any major corporation, your experience really depends on your location, your particular field of expertise/experience as well as the quality of management/human resources and the workplace culture in your chosen field. 

Obviously, corrections work may be suited more to the physically fit, highly aware, less emotionally motivated sort of individual while working in a dining hall on a college campus may be better suited to a more socially-aware individual with high agreeability, a caring/helpful personality and the patience to deal with multiple, fast-moving issues with accuracy, speed and efficiency.

That being said, I'll do some pros and cons..

PROS

-Forbes-listed company with operations all over the globe. Great insurance options, company matched 401K, PTO, Paid Vacation, financial counseling and all sorts of other lovely benefits. The list is far too long to go into detail.

-They tend to prefer hiring internally for any position they can possibly fill that way, so provided you work long enough at a reasonably proficient level (at least enough to maintain your status if not improve it), you will be one of the first to be made aware of upcoming openings as well as priority during the reviewing of applications due to your status as a current employee.

-locations all over the world means that if you've been dreaming of visiting Ireland for ages, you can find a summer or winter position in any of the locations with available positions in that.country and spend a season working, exploring and REALLY learning the culture

CONS
-Upper Management are ALMOST ALL in their current positions because they have worked for Aramark for a long enough period of time to have finally snagged a cushy ,bureaucratic, mostly labor exempt office job. Getting there almost certainly took struggle, backbiting, betrayal, character assasination and heavy butt-kissing. They lost their.humanity.and became part of the.corporation, so never make the mistake of even hoping.you'll be treated like another.human being. You will be a number, with a score based on how much profit you generate and how much drama you can succesfully avoid becoming entagled in. They will try to.fool you. Don't fall for it.

Ask for a pay rate that you can actually make it by on. Because if you ask for the lowest in hopes.you'll get the job, then.you may, but getting any sort of meaningful raise afterward will be nearly impossible. And you will be made to feel as if you don't deserve to even imagine higher pay, let alone vocalizing it.

Communication is TERRIBLE. Everything is compartmentalized to the point that some news just doesnt make it to its intended recipient at all, causing them to miss out on something important. This is.more.often the case than.not the case with Aramark for some.reason..

You'll need to document everything. Your clock in and out times, what work you did on what day etc because anytime some drama begins, accusations start to.fly and you need to.make.sure.your backside is covered.

I worked for Aramark for a little over six months. I first started as a cashier in the retail department at their local facilities at Columbus State University. The retail manager was very kind and considerate of the hours I needed and did his best to give me more hours without breaking protocal. Of course working minimum wage when you're trying to pay bills wasn't enough. The manager in charge of kitchen staff saw my hard work and offered me a position as an assistant chef. He stated that I would recieve a pay raise and my hours would be increased if I took the position. Now, young woman trying to make it on her own, of course I took the offer after considering it for some time. When I started working down in the kitchen, my raise was only 7 cents and I actually recieved less hours than I was getting in the retail department. So, naturally I was very upset. I made less money and it put me in a very bad position financially and I eventually fell behind on my rent payments.

Now, the general staff that worked there were very nice and we always found ways to make the day go by faster and take our minds off the fact that we were not making enough to get by. Even though the people working there were generally very kind, there were several issues of sexual harrassment that have gone unreported.

Most of the low wage employees did the supervisors's jobs for them without compensation. Meanwhile, supervisors would typically hide out in the office or in the back room of the cafeteria to avoid working.

Only a few months after receiving the position in the kitchen as assistant chef, I became very ill and I was bed ridden for three days straight. Because I was making less money and was not recieving the hours to qualify for health coverage, I was not able to afford to go to a doctor to seek medical attention. Because I was not able to afford this or to recieve a note from a health care physician stating that I was well enough to come back to work without spreading the illness, I lost my job. Also, even though I called the supervisor all three of those days to let him know that I was unable to work. (I was barely even able to talk). He deleted his voicemail and missed calls and claimed that I never called to declare my inability to work. Even though I had proof of my calling.

Although I do have several horrible experiences there, there were a few employees I bonded with that made the ordeal more bearable. They were very kind and passionate about their work and never took me or my dedication to the job for granted. I also feel that these few employees should be treated better for their hard work.

Aramark is an exceptional choice for positive, motivated individuals committed to paying for the right to work. During the profanity-laced, unpaid training and orientation session, I learned that I would have the opportunity to pay for these mandatory items (without which I would "not be allowed to work"):

— Campus parking permit: $180+
— My uniform: +/- $100
— "Approved" non-slip shoes available from only one vendor: $25-$100+
— Various an sundry items like name tags deducted from my first paycheck: $25+

A typical work day begins before I clock in, generally with vague and semi-disciplinary mass emails from any one of my six (or eleven?) managers or supervisors. Immediate and comprehensive responses to said emails are required. After clocking in, I'm promptly insulted, shamed, and/or encouraged to quit by coworkers and supervisors. After enduring the two-cent snark and whatever passes for witty cut-downs in this place, I'm assigned to a certain position and required to meet performance standards which all of my managers agree are "impossible to achieve." 

Management can always be relied on to tolerate racism, sexism, favoritism, ageism, and threatening language from both coworkers and customers. Supervisors are, perhaps, even more reliable. Any time I need guidance or assistance, I can find my supervisors playing on their phones or chatting with non-employee friends in some back room...as far away from customers as possible. This ensures consistency, as leadership is always easy to locate!

The workplace culture is characterized by a collective belief that pay in exchange for services rendered isn't strictly necessary. While some people feel the need to earn money (used in exchange for goods and services), Aramark has transcended that antiquated belief system by ensuring that every employee is paid enough to qualify for every form of taxpayer-subsidized public assistance US statutory law has a name for. So, because bi-weekly paychecks are usually issued tri-weekly or later, Aramark represents an exceptional opportunity to qualify for Medicaid, food stamps, utility bill assistance, child care assistance, housing subsidies, rental assistance, free cell phones, and much more!

The hardest part of the job is maintaining a positive attitude in the face of said racism, sexism, favoritism, ageism, and threatening language.

The most enjoyable part of the job is clocking out, at which point the racism, sexism, favoritism, ageism, and threatening language ends... Sometimes.

I would strongly recommend Aramark to any young, affluent, non-minority individual with a sincere commitment to entitlement culture and the ability to delegate all work to employees who fit a different sociocultural demographic.

Three years ago, when I started working at a famous hotel in Winter Haven in the food and beverage department through Merlin, things were very different. Of course, with changes in administration come changes in policies and procedures—that’s pretty normal, right? What’s not acceptable, however, is the decline in the quality of management.

Over the years, I’ve witnessed how hotel management has deteriorated. I've seen coworkers come to work under conditions that inhibit their critical thinking… and others who behave as they please in the workplace with no consequences. I used to take pride in working at the hotel restaurants, always looking for solutions when something wasn’t working. Now, after seeing all these issues, I no longer feel fulfilled. The environment has turned toxic.

When you go to work just to do your job but feel pressured to become the manager’s best friend to secure preferred hours and shifts at certain restaurants, you know something is wrong. Management doesn’t consider how many years you’ve been with the company—seniority means nothing.

I genuinely cared about the restaurants at the hotel, which are now under Aramark’s management. Like me, there are still a few veterans committed to providing excellent service, but we are growing weary of the ineffective managers and their leadership team. Hours have become inconsistent, and full-time opportunities are now less for the veterans.

If you're a new employee and doing a great job, I will vouch for you. However, if you’re just trying to be the manager’s pet to get ahead of others—especially when management condones that behavior—then it's clear that this isn’t the right place to view as a career.

I find it very disappointing to see that Aramark Food and Beverage at Legoland does not value its dedicated employees, allowing committed staff to leave. There are constant changes in employees and management, and the tenure of a manager seems to be quite short. 1-2 years. Since I started three years ago, I've had around 20 different managers. I wanted this career to work for me and my family, but unfortunately,  I have to move on.

I suggest to foster a sense of ownership and commitment among your employees. Assign specific individuals to particular roles within the same restaurant (to have consistency). If an employee works always in the same place it will allow them to feel protective of their workspace. This approach will lead to improved performance and more positive reviews from guests. Happy employees contribute to a better business experience overall. Irresponsible employees shouldn't affect the attendance of responsible ones ;)

Aramark Destinations has its core group of agents that they've cultured/taken over and a few times each year they bring in a group of contract workers to pull them through the busy season.  They dangle the carrot of "we keep the good ones" then when the time comes they let the good ones go and keep, maybe, one or two of the not so good ones but who happened to have the right supervisor.  They'll tell you "attendance is the biggest thing" then let the people with perfect attendance go while keeping the ones with poor attendance (and stats).
The work can be fun and you are empowered to deal with guests as you see necessary.  It can be enjoyable helping people and you are on your own at home so you truly make of it what you can.  You do get about 7 or 8 days of training on a system that's held together by chewing gum and duct tape - and frequently crashes resulting you you staring at a screen and telling callers to call back in an hour - and it's enough to get you started but given the breadth of the operation it's not nearly enough.  Even their long time supervisors call it a "daily scavenger hunt".  The supervisors themselves are nice enough, but they know you are just there to get them through then they'll blame those above them when they have to let you go.
One thing you don't want to do is ask for any extra help in training.  They'll promise it but never deliver and when you, or something related, fails because of that they'll let you go.   If you make it through, prepare for derision in the team chat when you ask the regular agents a question.  And when you need to call a lead for help with a guest, and you will call them alot because of the way it's set up, prepare for waits of 10+ minutes, while you get to keep going back to your caller and apologizing. Oh, and have your wait times tracked and YOU held responsible for them.
For the most part, the people are friendly and nice and the work really isn't terribly hard, once you get the hang of the system.  The pay isn't stellar but they do offer commission based on bookings so once you get past the first couple weeks and can get more properties to work you can do much better.
What it appears Aramark Destinations does is holds onto a core group of agents who are full time and deal with guests via phone and email year round.  When busy season comes along they bring in a few groups of contract workers  between January - June who they minimally train, minimally pay and get onboard to supplement them through the busy season.  Once they get through that they let the vast majority of them go.
So long as you go into it with the right mindset you'll be ok.   Just don't expect to be kept on because you do a good job.

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