call center representative

teller

financial representative

contact center engineer

recruiter

Arkansas Federal Credit Union

This is not your normal work-place environment.  Recruiting: HR was extremely professional and made sure I had all the information needed.  The Interviews: 
Challenging, as the AFCU is diligently seeking to find the right person and fit within the organization.  The Training: I have been a trainer in many organizations.  I can tell you that that Arkansas Federal takes the time to fully inform you about the leadership within the organization, all regulations, complete scope of the job duties, tools needed...  I am a seasoned professional (means old, ha!) and I had ZERO prior Financial Institution experience.  The AFCU Training Team provided me with all the needed training materials/resources and took the time to ensure that I was set up for success in my new role.  Preserving the the Culture at the Arkansas Federal is so important that on your 1st day many of the Executive Team (CEO, CFO, EVP...) takes time to sit down and eat lunch with every new Team Member.  Then the CEO spends time with every new Team Member in his office to discuss the definition of AFCU Culture.  I mean really, what organization does this anymore?  After completing training the Organizational Teams and Branch Teams are over-the-top welcoming and genuine.  These folks will do whatever it takes for you to be comfortable and successful at your job.  There is continued education and training to keep you apprise to all new financial rules and regulations along with personal and professional development.  The hours and benefits are second to none.

Arkansas Federal has been a great place to work during my time.   The culture here encourages employees to voice their opinions and identify areas that can be improved.  The only issue I see working here is positional growth.  At times it seems that positions are created for specific individuals, and other employees aren't given a fair chance to apply for them.  However, if you put in the proper work and show interest in other departments I see how this can happen and the proper person can receive the position.  I just wish we allowed more opportunity before positions are posted and filled immediately.  It can really hurt the morale of other employees looking to grow when they get excited about an opportunity that is quickly taken away.  If that one thing could be cleaned up a bit this would really be a perfect place to work.  I understand nothing can be perfect, but AFCU really comes close.  I look forward to the many more years I work here.

Love the culture of AFCU! Great opportunity for growth within the company.. They have been generous with pay especially if you consider the benefits package and you can earn incentives but this is not at all a sales job. Focus is not on sales, but on making a difference for members and employees! Upper management really makes an effort to listen to the needs and suggestions of employees. GREAT perks including 4 weeks plus 11 federal holidays off, insurance, 401k matching plus pension, opportunities to get paid to volunteer in the community and more! Closed on the weekends so work life balance is good. They even utilize a Work Tango program where employees can shout out each other and recognize each other with points. No company is perfect, but I can say that since I have been here- I constantly see leadership and peers trying to be better! It’s a great place to work if you care for others and want to be a team player!

A recent change in CEO has led to a different mindset for the organization and that has left more than a few people dissatisfied.

More people are worried about their jobs than ever before.

The hardest part of the job is realizing that you don't matter to anyone in management. This wasn't always true.

Co-workers are the best part about the place.
We're all trying to navigate the murky waters together.

The most enjoyable part of the job is leaving at the end of the day.
So much stress and worry about the direction that things are moving that once you walk out the door and leave it at the branch you instantly feel better. Again it wasn't always like this.

The wrong changes are being made, and the right ones are being ignored or the people that bring them up are vilified. Then you'll get an email from HR that says "so and so person is no longer with AFCU" as if they've mysteriously vanished.

There is a lot to say about working at Arkansas federal credit Union. For starters they pretend like it’s the best place to work and parade around like everyone is happy but that is so far from the truth. There is a VP who has been caught saying the N word but just got a slap on the wrist. If you aren’t perfect they will do whatever they need to do to get you out the door and if you don’t quit on your own they will find a way to fire you. The company is so far behind the times that every process has so many steps and so many systems that it makes it impossible to be efficient and leaves too many room for error. But don’t you dare make a mistake or your just worthless. Don’t even bother taking anything to Human Resources. Hr is just about as fake as it gets. They don’t care about you or anything you have to say. everybody in there is fake. Would not recommend if you are a minority!!!!  

I was hired as a system Administrator in Novermber of 2017.  I was given the responsibility of maintaining the WSUS deployment and back ups.

I performed these duties to the best of my abilities, and was told on several occasions that our PC's and servers were the "Best they Had Ever Looked" on the Nessus Scans.

One time am update locked up a Branch server, I came in the next morning. drove to the Branch and got lost on the way.  When I found the branch, I corrected the problem ans brought the server back up.  I was written up for this.

My directives were to update the production servers after hours or on the weekends.  I provided over 1000 hours of off time labor completing this process.  On Feb 12, I rebooted 4 production servers at 6:00 PM.  I was written up and fired for this. 

I was not happy that they changed the rules without telling me.

The culture in this organization has changed TREMENDOUSLY!! There has been a bunch of turnover in the last couple of years, even in executive leadership and management. At one point, there was only one two African American women in a leadership role and now there's only one. They don't believe in promoting within and their numbers are starting to be more important than their members or employees. Maybe the CEO should come out of his office and REALLY see how his company's being ran; unless he knows and chooses to do nothing about it. Please stay far away from here. Most of the current employees are only there until they find something else. Their new "culture" has caused many to retire, and either voluntarily or involuntarily leave.

What is the best part of working at the company?
Great company to work for. They care about their employees. They pay for insurance medical,Dental and eyes for employees. Good PTO. No complaints working for them. 

What is the most stressful part about working at the company?
Hitting your goals. Not that they come down on you. I’m a good person and always try to beat it. Sometime not easy. 

What is the work environment and culture like at the company?
Very Team based. One team one direction is their motto. Any time I needed help from back office always very friendly and helpful. 

What is a typical day like for you at the company?
Main thing is focus on Members. Finding needs they need. Help with loans. Transaction. IRAs. Open new accounts.

AFCU is a decent place to work, however the managment CAN be poor at most times. the pay is fairly decent for what is expected. The biggest problem with the company is that it tends to be full of people who love gossip more than working, rumors spread like wildfires, and favoritism is apparent, it becomes a very unprofessional enviornment. With that said, if you can tune out the negativity, rumors and gossip, it can be an OK place to work, if youre looking for a typical 9-5.

Company expects too much from everyone. Constantly worked overtime and received little praise. Zero room for errors. Benefits are above average, but the pay is terrible. After being hired I found out I was making less than people with lower levels than I was. Manager clearly had favorite employees and did not encourage usage of the skills I brought to the job. Also there are way too many married couples working together for a company if its size. 

Top Job Titles	Average Salary
Call center representative 13 salaries reported	$14.31 per hour
Teller 1 salary reported	$19.00 per hour
Financial representative 4 salaries reported	$16.00 per hour
Contact center engineer 3 salaries reported	$14.00 per hour
Recruiter 1 salary reported	$70,387 per year

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