banker

recruiting specialist

center manager

retirement housing manager

supervisor

Armed-Forces-Bank

-Not much room for in-branch advancement beyond supervisor, since everything is processed in the back office in Kansas City.
-Part-time employment means an upredicatable schedule, varying from week to week, where nobody except the Branch Manager is allowed to work over 30hrs per week. 
-Fun environment, generally slower-paced bank. 
-Good values.
-Every teller is actually a Personal Banker here, trained in normal teller duties, but also trained in Account Openings, Loan Applications, Account Maintenance, and Mortgage Applications.
-Poor internal support, as the back office closes at 3:00pm PST, while branches in PST remain open until 7:00pm. This means you will often have no answer for a customer's question, and will instead have to apologize and get in touch with them the next business day.
-They used to give good incentives for meeting sales goals, but recently decided to make those goals nearly unobtainable, by requiring a "package" to be sold to the customer. So, now, instead of simply opening a checking account to get in the branch's "pot" you must open a checking/savings/direct deposit/eStatement package just to be entered into that "pot".
-Compensation is alright, but without incentives, it is markedly less than competing banks.

When I first started working at afbank I thought it would be the place where I would retire. After investing 7 years I could have kept my job but would have had to move to another state for the same pay. Afb does not care about their loyal long time employees. There were people that I worked with that had worked for the company a lot longer than I did that were even more disrespected than I was. I just don't want to be a part of a company where superiors question me what my co workers were doing out side of work. Very unprofessional! It really felt like I was in high school again? Management did not have back bone to fight to keep loyal employees. I realize a lot of businesses run there operations in the same manner but I definitely do not want any part of it. They had taken over another financial institution that was going under and assumed all of its debt, then changed the way we were doing things to the same of the other company that they bought out? I am still not sure why this company would re train everyone to do as a company that had to be bought out? Seems like someone in charge wants this company to be bought out or go under as well? I did learn a valuable lesson working for this company. Don't judge a book by its cover. Just cause it looks nice and pretty on the outside, does not make it so.

A typical day at work consists of greeting customers, Opening and closing accounts, Balancing cash, Cashing checks, Processing money orders, Western unions, Credit card payments, and Cross selling merchandise. 
     I've learned how to exceed a customers expectations in any way possible, How to handle large sums of cash, the difference between all types of accounts and products at hand, and most of all how important being a team player and personal growth is to the success of a company. 
    When it comes to co-workers; I couldn't have asked for a better group. Co- workers at this establishment were supportive, Uplifting, and would do anything in their power to help you succeed; Whether it be defusing a problem with an upset customer or simply you just having questions. The same goes for the management. They were what you call leaders; Not bosses.
    I would have to say the hardest part of the job was convincing military retirees and family members that have been with their other banks for 10 or more years to start banking with us. The key to that was letting them know that being a smaller institution; we were truly there to fulfill their needs in a personal manner.

I have worked for Armed Forces Bank for about 12 years and it has been the best career move in my 30+ years in banking.  The senior leadership at this bank is personable and does the right thing for Associates and clients.  The products cater to the military families, with a focus on savings, financial education, establishing credit and VA loans.  The bank does a lot of great things to celebrate and does a fantastic job giving back to the communities we serve, including Associate Appreciation events, recognition for Customer Service excellence, Military Saves Week, Random Acts of Kindness and many other charitable organizations that are supported.  I am proud to work for this bank as we have been recognized as the Bank of the Year for many consecutive years for all branches of service.

As a banking supervisor, it was my duty to oversee the day to day operations of my associates, as well as to act as a personal banker to customers. I maintained vault access, processed loan applications, credit card applications, vendor and card payments, and normal teller work. I was able to interact often with my customers and got to know the "regulars" on an intimate basis. I learned to be a leader and a trainer, and how to better deal with difficult customers and their pressing needs. Even when I did not have the resources at hand to handle their immediate requests, I perfected my customer service craft and was able to calm heated customers, and reassure them that their needs would be met on a personal level, and quickly. I was able to sell products consistently, even though I didn't always personally prefer them. I enjoyed most getting to interact with my customers, to build a genuine relationship with them, as well as with my associates, being able to be a leader among them, whom they came to respect, not to fear.

I enjoyed coming to work and being able to assist customers with all aspects of there finaces involving workout loans. Many of our customers are in the military and having a military background I was able to quickly resolve any issues our customers may have had. The hardest portion of the job is trying to assist customers who were currently deployed since they had limited access to computers and the long mailing process.I have learned no matter what position any one hold it is vital to be as educated as you can in your job to help others and to be professional and thoroughlydetailed in your work. I have learned just being kind to someone and taking time to listen to what they have to say and hearing there concerns and doing what ever is in your limits to assist them makes all the difference in the world. Give each individual the time and assistance you would like to have in return. Its important to care about what you and never stop learning new things in order to be at your best in your job.

A typical work day included reporting all requested information to executive management in reference to company goals and objectives, to make sure all of my team members and customers were well informed and taken care of, working closely with other departments within the organization to solve customer issues, and ensure that all regulations and compliance rules were carefully followed. I had  daily meetings with my team leaders to ensure that any and all changes to regulations and operations were understood and to assist in anything they needed. I was responsible for the coaching and development of my team members, any necessary disciplinary actions and the interviewing and promotion of employees within the department. I thoroughly enjoy a challenge, to learn new things and being a part of a successful team.

The company itself is very bland, dry, not concerned with the client/employees. I was halfway trained for two of the 4 weeks but allowed to start running transactions day #2 of working there. Management constantly talking about their personal life drama,calling their spouse and talking on video chats or on speaker, leaving new/training employees to run things for parts of the day. I was only at my store for 6 months and I absolutely hated going in every shift because it was always a fumble, the only thing that made it bearable were the clients who came in often and since it is 60% older vets and their spouses they loved to have small chit chat and you could tell the interactions made their days. I never personality got yelled at or harassed by clients, but management and other tellers have because of their flippant attitudes. 

Go to work, clock-in, use dual control on almost everything to ensure security. Everyone at the Moody AFB  Branch will make you feel like you're home with family. Since it is on an Air Force Base, pay days are the worst. During lunch hour, you'll have 5 people pop out of no where wanting to get money orders, send Western Unions, cashier's checks, cashing checks, withdrawing, and depositing into another account. Not in that order but you'll be surprised at how many customers actually do those kind of transactions. ONE INDIVIDUAL BAHAHA. Whenever it's slow and we're caught up on counting our money and completing transactions, we sit around and laugh and talk about random stuff. Food, movies, what ifs, and would you rather. Don't let the joking fool you. It is a strict work environment whenever it is time to WORK. Everyone helps everyone though so it would really be no big deal if something seems difficult.

Armed Forces Bank has the potential to be a great workplace, but the pay for the work load just doesn't balance. There's minimal recognition for you hard work and the when you are acknowledged the work you do is never enough. It's not all bad though; I'll admit some of the information I learned on the job is great and even helped in my personal life. However, depending on the day of the week and time of the month it can be pretty stressful and overwhelming. The hardest part of the job is usually around the first  week of the month because so many people are at the bank at once. Little to no error is acceptable, so attention to detail is a must. The branch I worked at was great. The staff was amazing and we kind of made our own little family. We bumped heads here and there and had a few miscommunications, but for the most part the work environment wasn't all too bad. If the company itself could pay the employee's an acceptable pay it wouldn't be too bad.

Top Job Titles	Average Salary
Banker 23 salaries reported	$17.50 per hour
Recruiting specialist 1 salary reported	$18.50 per hour
Center manager 5 salaries reported	$60,500 per year
Retirement housing manager 9 salaries reported	$20.50 per hour
Supervisor 3 salaries reported	$20.33 per hour

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