hvac technician

plumber

hvac installer

appointment generator

outside sales representative

Ars__rescue-Rooter

When I first started working at ARS, I was excited as it was a huge career change for me. The department that I was working in needed a lot of work as it was neglected by the previous employee. I worked in the said department for a year before I was promoted to lower management (no employees working under me, not in charge of payroll, no actual authority etc.). In this position, I handled angry customers who had been neglected and taken advantage of by ARS. Since the company had so many upset customers, this job was, by far, the hardest position I could have been put in. So I thought! 

During my time at ARS, they had gone through 3 general managers. The general manager that we had initially was AMAZING. He was kind, understanding and actually cared about the customers and employees. The second GM was only with the company for a few short months. The current GM used to be the service manager and up until the CONTROLLER got his hands on him, he was knowledgeable, did everything he could to help and was an all around good person to work with/for. 

Fast forward 5 months- I got promoted to upper management. I was now in charge of an entire department, including 15+ employees. This is where I got to see what ACTUALLY happens at ARS. During my 7 months of being in upper management, the following things happened:

* My job was threatened behind closed doors if I didn't take money from my employees so that the CONTROLLER looked good to corporate.
* I was threatened by the CONTROLLER for approving my employees PTO that they WORKED FOR.
* I was verbally harassed EVERY SINGLE DAY by the CONTROLLERS employees.
* I received threatening phone calls at home by the CONTROLLERS employees.
* I had false statements made about me by the CONTROLLERS employees and it just so happened that when another employee over heard the said employees talking about how to get me fired and what to say to HR, she reported it AND THEY DISMISSED HER REPORT and said it was because she wanted someone else's job. 
* My personal vehicle was vandalized by the CONTROLLERS employees.

Every single claim is documented with the HR department in Vero and NOTHING was ever done about it because of the CONTROLLER. He controls EVERYTHING. He will threaten your job, throw around his power and verbally abuse you if you do not allow him to control you. EVERY SINGLE EMPLOYEE is scared of him. All 15+ of the employees that I had working for me, plus 5 others from completely different departments, have all filed claims with corporate due to the culture of this company because of him. So far, corporate has done nothing because this company is only about money and since he embezzles money for ARS, it works in their favor.

If you are comfortable with being controlled and threatened daily, while completely giving up your personal life, including your family, then you can make good money at this company but if you are educated and have self respect, I do not recommend working here. There are far more places where you will be respected, feel safe AND earn an honest living. 

-side note, I worked 24/7. You do NOT have a personal life when you sign up with this company no matter what department you work in- 

With so many job responsibilities, there was no such thing as a "typical day at work".  Thursday could start off as usual (getting started on payroll for the week) but could quickly turn into 5 new applicants needing to be processed for background checks, an auto accident that needed to be claimed, an employee might get injured and result in a Worker's compensation claim, the copier could jam, someone could file an official HR complaint of some sort, a couple employees could lose their gas cards and replacements would need to be issued, other employees might lose/break their company phone and need a new one issued, and another employee might quit without notice.   And payroll still needs to get done.

I learned, very early on, to prioritize and make sure those around you knew the order their request was going to take.  I learned not to promise something unless I knew I would be able to follow thru (and to occasionally surprise someone with a job request completed earlier than expected).  I learned I was capable of more than I would have ever thought, and I learned, be it wages or respect from co-workers & management, you only get as much as you are willing to ask and work for.

The management staff, both local and at the divisional or corporate level, like all groups of people, had the good and the bad.  Luckily for me, the individuals I worked with most closely were solidly in the "good" corner.  They go out of their way to help when asked.  They worked with me thru several non-work related life events.

I worked for the company almost 19 years, the last three (3) of which I was burnt out and wanting to try something new.  My co-workers are the reason I stayed on as long as I did.  They were a great group of people and I knew I was helping them with the job I was doing.

The hardest part of my job was knowing I still had deadlines to meet, but not being able to say "no" when other emergencies popped up.  It resulted in many late nights and coming in on the weekends to be sure everything got done the right way.  And I take pride in knowing I did a good job, but family and personal time just couldn't take the intrusions any longer.

The most enjoyable part of my job was the daily interaction with co-workers.  Getting their problems fixed and their questions answered.  Knowing I was helping make their day a little bit easier was always worth the extra effort it required.
In fact, it was the moment I realized the "extra effort" was no longer worth it that I decided to leave.  They needed someone in that position who would be able to give 100% to them, and I wasn't that person any longer.

It looks good at the beginning, after being here for a while now I have seen at least 2 people just walk out and other never came back.  I got hired because they are "filling up the call center" there are  15 people on staff in customer service and its never full because people keep leaving so they are always hiring. 

Why do people leave? Because this company has horrible Management! The manger never comes out of her office, only time you see her is when they pass a form you need to sign.  Never comes and meets I don't think she knows my name.

Supervisor acts like she care but in reality she doesn't at all, the leads are exactly the same way.  They do not value the hard work or how stressful this job is.  It wouldn't be so stressful if the tech would actually go to customers homes on time or at all.  They lie about calling the customers (dispatch does it too) and when customers call irate no one wants to take responsibility for it.  They are never on time and there are a lot of call backs.  I really don't blame the tech they try their best,  I don't think there is any team work here.  

The pay seems good but after trying to learn a system that NO ONE knows how to actually work with it, about 90% of the calls are irate customers screaming at you and also trying to get your outbound calls in at same time not really worth it.  Can't go to manager because there is no open door policies.  Everyone talks about each other, reps screaming to customers, you can not hear your self think.  ASKING TO GO TO BATHROOM!!!!!!!!! the craziest thing ever like if we are in school.  What they pay is not worth it. 

I am so disappointed in this company I really though this is a company you can grow with and have team work. There is hardly any growth, took current Supervisor 14y  to get her current position only after old Supervisor retired the most you can do is become a lead or move to other department.  Upfront management are horrible they don't even say hello to you when you come in.  Makes you feel that customer service is the lowest of the lowest in this company. Ohh yea the customer service department is a little box built in back part of the warehouse with two small windows you can not even see through them.  

In all I am still here because I left my last job thinking this company can offer better and I was able to move up.    I was mistaken at least at old job management support us and fight for us in customer service.  If you need a quick job don't care about moving up don't mind on a not being part of a team and having to ask to permission to go to bathroom then you are perfect for this job.

I left this office about two years ago so things may have changed, working at ARS in Corona is not 100% horrible but it isn't fantastic either. Many people say it's what you make of it I say it's all about how bad you want a job. Management needs some serious work with the exception of one she is nice and is willing to work with you. Another has a military work ethic and does everything by the book. Upper management is a different story. She can be nice however she lacks people skills, does not know how to speak to her employees. A lot of people have left because of her but the company seems to ignore that. She will low-ball you with your pay and you will find out some are paid way more than you and do less work and some have to ask repeatedly for a raise and that is a few cents at best IF you get it. She has hired her son and daughter to work there and they mysteriously left once someone reported it. I've been informed she has her children working there once again. They say overtime is optional however you will be put in a position where you have to do it especially during the summer when it's hot. It's a high turnover rate there as well so when they are under staffed which is majority of the time especially in the evening (swing) you will have to do OT. However they make sure the morning/ day team is not under staffed. When you do not opt to do OT they will find a way to pick at you. Don't be surprised if your request for time off is denied after being originally approved or they find things wrong with what you're doing all of a sudden. Some leads are better than others and some will make you question how they are still able to be with the company let alone be a lead. Especially when it's busy and they are pushing for you to answer calls. Who has time to follow a script word by word and trust me most of the customers become rude when you are trying to follow it. As I just mentioned they have a script and what they consider quality call requirements for all of your phone calls. This a good and bad thing... good that they are trying to have some organization but bad when the standards for the quality is unrealistic. No other call center has the requirements that this office has. Again it's not completely horrible, you will meet some nice people and they have events to celebrate holidays and like most offices they will treat you to food/ ice cream and $5/$10 gift cards. This place is what you make it, If you really need a job they will hire you.

I have worked at this company in a couple of different roles and times. As of my last experience here they are more obsessed with rules than taking care of customers. Top producers have an open ticket to over charge and completely take advantage of customers with little to no recourse. As a manager there was little to no help from upper management that could be considered actual guidance to reaching the ever changing goals that even when smash expectations they just move the goal posts. Upper management has a habit of changing their main focus daily so any consistency goes out the window. I know from friends who still work there some of these things and the people in place have changed and it sounds like for the better. But during my time their the most talked about item that needed changing was the very toxic work environment. This was based around a small handful of key personnel. I tried during my time their to be the best all around manager I could be but there is only so much that can be done when your boss is telling you one thing, corp is saying another and all of that is constantly being contradicted by one manager who is not even your supervisor but tends to have their hand in everything and truthfully knew more about the company than their bosses but was so bi-polor being the most helpful person there one minute and tearing you and your co-workers down the next with the highest level of toxic traits of an unhappy person/ employee you ever met. They didn't even understand that with a serious change in attitude they could have probably ran the whole thing and been considered a great manager. As long as you bowed to their thought process on all subjects they were the best resource the management team had to offer....but if you didn't they also knew all the dirty secrets to lord over everyone and would openly talk about sabotaging or just letting the whole place burn. This has ran long but take this away from an other wise not great reveiw. The company was lacking in several areas but I've heard that those upper management bad eggs have all been replaced and there were good things about this company they were just unfortunately over shadowed by the experiences I've mentioned above. I hope they can return to their former glory one day. Hope this helps.

During my time at ARS, I observed several structural issues that deeply impact the company's stability, work environment, and employee development.

One of the most evident problems is the extremely high employee turnover rate. It is common for both managers and sales representatives to leave or be let go within their first year. The company seems to follow a constant replacement model: new hires are brought in, pressured to meet aggressive goals from day one, and quickly replaced if results aren't immediate—often without proper training or support.

The management style is strongly autocratic, particularly from the General Manager. Decisions are made unilaterally, there is little to no room for feedback or collaboration, and communication is often one-sided. This leadership approach creates a stressful and tense work atmosphere, where employees do not feel heard or valued.

In addition, the work environment is toxic, frequently marked by yelling, public scolding, and constant pressure. There is little room for recognition or team cohesion, which severely impacts employee morale and mental well-being.

Every six months, service prices are raised, making it even harder for sales reps to close deals and meet targets. These constant increases create friction with customers and make it harder to maintain trust, while goals remain just as ambitious—if not more so.

Adding to this instability, a mass layoff took place recently, leaving many hardworking employees jobless. The layoffs affected people who had shown commitment and delivered solid performance, further reinforcing the perception of job insecurity and lack of appreciation for staff.

In summary, ARS operates in a high-demand industry and has the potential to thrive. However, it is severely hindered by authoritarian leadership, short-term thinking regarding employee retention, and a work culture that prioritizes numbers over people. I would recommend that any professional carefully assess these conditions before considering a role within the company.



Training provided but could be improved with role-playing sessions and honest private reviews of in-home experiences. Building sales improvement is the goal and that takes consistent focus on mastering the PROCESS. Solo work does not quickly and directly address the areas that need corrective improvement. Sales is a numbers game and if the process is followed and the employee is groomed with committed management effort, the sales numbers can be off the charts. Only by role-playing and engagement with "what happened and why the failure" disclosures can a sales team be elevated to best practices and close rates near 50%. Cultivation of the sales team should be an on-going and measured process with individual record keeping. The numbers will improve if the learning environment is collegial, friendly and fun. Management will get the best information and intelligence about the market conditions by having an involved sales team who love their company. This is really possible if it is wanted. Working with the people on the sales team and helping them become champions is the best practice. 

This company has a great safety program and is committed to measuring and teaching best practices within the circumference of the work life. Safe driving, handling dangerous gases, dangerous sharp metal edges, using Little Giant ladders properly, footwear, eyes, and ear protection is the focus of the necessary, unrelenting effort to teach, measure, and provide discipline so that everyone returns to their family healthy and the company contains expenses and reduces expenses in this area. Every major company such as AT&T, Comcast, Exxon, and Costco has in-house smart people cultivating safety as a way, the way of work-LIFE.

The greatest thing in this company is brilliant and helpful colleagues that work together to get the job done.

Second time back with a Company this time to get them paid, hourly and not commission been working for three months and maybe put in 40 hours once put in over 40 hours twice and haven’t made a full week and a month they don’t care about the plumbers at all and the only ones I do care about are the service plumbers that are on commission if you were hourly apprentice, journeyman or tradesmen, they honestly do not care Management is good but still is not the greatest place to work. You will get in trouble for the stupidest thangs and there is a lot of workplace gossip. Work hours and work scheduling is basically a joke we do not get days off. We do not get holidays off the vacation they give us is over at the end of the year if we do not use it when you lose it the vehicles they give us our old one down and 90% of them are out of inspection and corporate does not want to fix the vehicles to get them inspected so we’re not even driving in the safest conditions they give us a cell phone and put a camera in the vehicle we’re in and tell us do not get on the phone but yet all our jobs and the only way to contact us is through the phone they give us that they would not allow us to answer while we’re driving so we have to literally stop what we are doing in the pursuit of going to our first or only call for the day. To answer a Call  And we might not be able to stop for dinner 15 minutes, but the managers there do not have to have cameras in their vehicles because they have to answer the phone when it calls because they’re in a manager position not in the field working.  Drug policy is basically a joke. As long as you’re not doing any hard-core narcotics you’ll get the job but soon as something happens to you in a vehicle or otherwise that needs to be having a drug test. he will have to take a different drug test in the one you took to get the job and you will be tested for everything no matter if they tested for the first time or not they’ll test for the second time.

Job required quite a bit of traveling, albeit I was fine with it as my motorcycle carries incredible gas mileage. The pay is quite fair but often only scheduled for 30 hours a week, in which commission can cover those missing hours if doing well. 

Unfortunately, it seems upper corporate management expects quick results over growth, in which my lack of training in the beginning almost resulted in an early termination. Thankfully the formula to success clicked in with the beginning of the 5th week, and the Vero team was all very supportive getting to that point as well. It is a shame to hear that my old manager was removed from his position due to the expectation of quick results, as seeing his work in person firsthand was highly impressive. If given more time he would have certainly thrived. 

Ultimately, if you do not have background in at least one of the topics of sales, air conditioners, or of the Home Depot system, then you may struggle to get immediate results. 

Additionally, standing and walking around for 6 hours straight could get quite tiring even after an hour long motorcycle ride to my store. Some Home Depot project managers can be just plain rude, otherwise 95% of the staff are always very kind and helpful. 

Despite being only 6 hour shifts, the job did indeed feel very dragging and exhausting, but every lead generated helped revive this. 

Overall, the upper management is supportive but quick to pull a trigger, sometimes difficult to find motivation, easy work, low hours, but decent pay out if you can overcome these minor occurences. The job just wasn't for me, but it helped me reach tremendous strides in the sales world. For many others the fight to get 40+ hours may be a battle, so this isn't the job for those supporting families. Instead, college students or people searching for a 30 hour job, this may be for you. 

Working at ARS Rescue Rooter was one of the most frustrating and disappointing professional experiences I've ever had. The work environment was consistently hostile and demoralizing. Management frequently used threats of termination as a way to motivate employees, creating a culture of fear rather than support. Constructive feedback was rare; instead, we were often berated or micromanaged without reason.

One of the most discouraging aspects was the blatant favoritism within the company. My work partner, doing the same job with similar experience, was given a more favorable schedule and was paid $6 more per hour. When I brought up these discrepancies, I was either ignored or subtly threatened with being replaced.

I had requested and received approval for a vacation six months in advance. However, as the dates approached, management attempted to cancel it last minute, showing complete disregard for planning or personal boundaries. It was only after pushing back firmly that I was reluctantly allowed to take the time off.

There were also persistent allegations of inappropriate relationships between certain managers and office staff, which added to the unprofessional atmosphere. Whether or not these relationships were consensual or policy-violating, their effect on morale and team dynamics was undeniable. Promotions and preferential treatment often seemed based more on personal connections than merit.

Overall, ARS Rescue Rooter proved to be a toxic and disorganized workplace. I would not recommend employment here unless there are major changes in leadership, transparency, and company culture.

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