dental assistant

dental hygienist

office manager

patient services representative

dentist

Aspen Dental

This review isn't to try to sway anyone towards or away from Aspen, but instead gives you an insight into MY experience at aspen as a dentist.  First and foremost Aspen is a DSO, plain and simple, regardless of what they say its primary goal is to make money, under the guise of "breaking barriers" for treatment.  As a newly graduated dentist, Aspen seemed like a good fit for me.  I thought I valued the ability to just go into an office do dentistry and go home.  I was SO wrong.  The regional manager who contacted me gave me an option of two locations.  He sold me on one location more than the other, based on the amazing "mentorship" I would received by the lead dentist.  That turned out to be false.  Working with the lead dentist was a nightmare.  She barely mentored let alone could keep up with doing the procedures needed for the practice to succeed.  I lasted at that location 5 months before I threatened to leave due to how horrible of a dentist colleague the person was.  She would change my treatment plans that she didn't agree with, not because they were wrong but because they were different then what she would do.  She would talk about me behind my back.  Towards the end of my time at that location, she told the assistants I was not to see any new patients.  That was the last straw.  There was one incident where she was behind on a procedure, and she wanted me to see a new patient that had been waiting.  I told the DA that I wouldn't be seeing any new patients or doing her any favors since she had already set that policy in place.  She dug that grave, she can suffer the consequences, I reasoned.  That turned into her calling management and telling them I had refused to see a new patient, which was accurate but she failed to mention that she had instructed the dental assistants to not let me see any new patients.  Shortly after that, I was moved to a new location.  The story continues.  Aspen has an abnormally high, turnover rate.  I saw office manager, after office manager come and go.  I saw front staff come and go.  There was absolutely no stability during my time there.  At one point they re-aligned the divisions and I ended up with a completely different management group, and its with this new management group that I ran into problems.  I'm a very passionate dentist.  I love it.  I love new things, I love how technology is changing dentistry.  So at this new practice I purchased my own scanner.  I wanted the ability to scan, and to have fun, and I was.  Crowns were coming back great.  Scans for partials were a little bit more problematic but I was working with the lab to figure out the problems. But hold on to your horses this is where things get crazy.  Management came to me and told me I couldn't scan!  They're telling a dentist that he does not have the autonomy to use a digital scanner over PVS.  They sited several reasons but the most outrageous reason is that it violated HIPPA and that patient information needed to be managed.  Its funny because I tried to look at all the laws and regulations concerning scanning and I found little to nothing.  They can trust me to do treatment, manage an office, make sure I meet production, but the moment I start scanning now its a problem.  The irony is that they would rather trust UPS to not ever lose a PVS impression with a script with more patient information than I put into my scanned files.  I was instructed to stop scanning.  I didn't.  That was on me and I'm ok with that.  But what I refuse to accept is management questioning my "integrity" over having continued scanning.  That was the final straw.  I should have never been put in that position to begin with.  I was providing a benefit to my patients, and paying for the scanner out of my own pocket.  Thats my clinical autonomy that was taken away, over some bogus excuse that they couldn't and refused to really justify.  Please listen to me, especially new grads.  Aspen is a good place only for learning basic bread and butter dentistry, thats it.  If you're gonna have to work there work 1 year and run as far as you can.  There is no amount of money that you could give me to see 25-35 patients a day for more than a year.  When they talk about profit sharing, completely ignore that.  Its hard as an MCD to get that added bonus, much less for an associate.  If you do manage to make a bonus, congrats on working like a dog for very little on top of your base pay. Instead, think about it like this.  You'll probably average 14%-17% of collections based on what your guaranteed salary is.  Their profit sharing scam is all smoke and mirrors.  Don't believe it.  If they try to convince you to buy into an Aspen office, head for the hills.  Why would you want to work your rear end off only for Aspen to take half of your profit, working 5-6 days a week!  You could work a lot less and make more owning your own practice.  The only way you're going to do well with aspen is to own and manage multiple offices.  Thats literally the only way.  Its a lot of work for very little in return.  They like to fluff things up but in the end, all they care about is money.  Again, its up to you.  I know dentist have had good experiences out there but this is my experience with Aspen.

I worked for Management team for just under 4 months. I cried myself to sleep and on my way to work for the last 3 months. 

When I interviewed for the position they asked if I was ok with overtime, and okay with Saturdays. I said yes. Once I started the position they gave me my schedule and I worked Monday-Thursday + Saturday. Oh, we also had mandatory overtime every Monday and Tuesday with no excuses. If your shift starts at 8:30 or later we had to come in an hour early, if it started earlier than 8:30 you needed to stay an hour late. The way that it was described to us during interview (which I have spoken to other employees who feel they were lead to believe the same thing) was that the overtime would be occasional and would be on Saturdays. 

I could not work Saturdays for personal reasons and put in a change of shift from Saturday to a Monday-Friday shift instead the second I got my schedule. Everybody who put in their change after me got theirs accepted while I sat there waiting for it to be changed which never happened (I emailed weekly and they said they're working on it. So why then were people who put in requests after me getting theirs changed?) 

We are expected to take 10 calls per hour, have a 98% call quality, and a conversion rate of 50% or higher.

While in training they gave "helpful scripting" that we could use to help during calls, but were told to be natural and make it your own. We did. However, we got points deducted if we did not follow their script..which means we didn't get bonuses because we didn't use their words. If we didn't say "thank you" after you have said "please" you get 5-10 points marked off which brings your quality from a 100% to a 90-95% right there which automatically means you do not get bonus. So that was another way they kept us from getting our bonuses. Telling us one thing then another.

They also told us that we should only be using the rest room on our given 10 minute breaks or lunch, because they needed us on the phones. They sent around so many emails regarding it in the past month I was there. If I have to use the bathroom, I'm going to go use the bathroom. 

Now I know why they ALWAYS have a training class of 10+ people in there every 2 weeks because everybody is always quitting because of the way they treat us. 

The "leads" don't do anything for the representatives. You call them for advice or a force and they say next available without you even finishing your sentence, that's rude im sorry. 

The offices (half of them) were rude. The way the answer the phones is ridiculous. I would never as a patient go to a place that answered phones with attitude and rudeness in their voice. 

Florida was always the busiest offices. Sometimes booked out 6-8 months especially for the children's schedules. If we offered it and they said no we were told we NEED to say "I AM going to hold that for you, if you need to cancel call back' if we didn't say that or if we said "would you like me to tentatively hold that for you" then we got in trouble. 

They always say the patient comes first we treat out patients like our mothers. That is bull. The first appointment is only ever Exam, X rays, and consultation. If you are in pain..OH WELL! they will NOT treat you. They ALWAYS schedule appointments and cleanings as a follow up. That's right, you cant even get a cleaning your first visit. Im sorry but Im not making 2 trips to the dentist both for preventative care.

We were pressured into practically making patients come in to the appointment. They false advertise saying they accept any insurance however they do not! They accept insurance paid through an employer or paid out of pocket. If you have state or federally funded insurances such as Medicaid or medicare you cannot use it and will be forced to pay out of pocket. I got so many calls of Medicare/Medicaid patients who said they couldn't afford the treatment so it wasn't worth coming in that they needed to find someone who took their insurance..I agree because I am in their position and I would never go somewhere who didn't take my insurance. The management team always said "medicare patients are some of the richest folk so don't let them fool you..they have money so make sure they make that appointment". Why would somebody want to pay out of pocket and finance for 20+% interest rates?! 

The management company does not care about the patient...they care about the numbers...QUANTITY over QUALITY! they do not care if they are getting the treatment they need, they only care that they just got another patient and now they get their money.

I suggest NOBODY ever take a job from these people. They overwork you and do not appreciate your work and tell you that you cannot do something even human nature like going to the bathroom!!! Worst place ever!!!!!!

Sorry this is about to be long but here's the honest truth. 
They will hire anyone, you dont get drug tested or background checked or anything because their turnover rate is so high. They bring in a new training class of about 12-15 people almost every 3 weeks.
You go through 2 weeks for training. The first week you're meeting everyone on the 3rd floor and having fun, not really learning much. The second week you being to learn what Aspen sells, you listen in on actual phone calls, you learn specific scripting you have to use on every call. 3rd week you go out onto the floors and start to take actual calls while being closely monitored by the team leads. By about your 4th week or so you have to become certified and you do a call test with your trainer to make sure you are handling your calls correctly. 
Now, once you become certified and put on a specific team. You're on your own. You are taking calls from patients all over the country who are 9/10 times in pain and are yelling at you for 8 hours a day nonstop. It is very high stress. 
Also management preaches this "bonus" program where you can earn up to 600$  a month.. not true. No one gets the bonus. Your calls are graded. You get points off if you do not follow the exact scripting they gave, although you are constantly told to take the scripting and make it your own. 500 different things go into getting a bonus, it makes it completely impossible. 

A huge thing here is Conversion. Everything is about your conversion which is how many calls you convert to appointment vs how many calls you took. If your conversion is under 60% for 3 days you go back into training. It may seem easy to just schedule appointments but the hard part you will learn once you start taking calls is;
Aspens Call center only schedules new patient appointments
Their first appointment will ONLY consist of a exam, xray, and consultation.
Which means they will NOT get treated on the first visit.
No one who is in pain wants to make and appointment to come in to get sent home to make another appointment to come back to get treated. Not even emergency appointments get treated on the same day.
Thats what messes up your conversion and it all falls back on you.
You might spend 20 minutes on one calls finding and emergency appointment, when they realize they will not get treated they immediately change their mind. Since you have to take 5-8 calls a hour, 20 minutes is alot of wasted time to not make the conversion. And somehow that ends up being your fault. 
You get told in training that youll get constant coaching along the way so you know what to improve on or how to better handle situations; you better hope you get put on a team with a good leader because my leader only spoke to me once and it was through email.. till this day I still dont know what she looks like. If you are hired full-time, you'll most likely be put on nights; make up a reason that you have to stay on days. If you work nights they'll send you home early everyday and you won't make your 40 hours, you'll barely make 30. Especially young people they stick them all on nights and who's calling the dentist at 8pm.. no one. You start off training M-F but don't get used to it, no one gets 2 days off in a row and no one gets Mondays off, the calls are coming in like crazy on Mondays. It'll likely be Sunday and Wednesday or Sunday and Thursday you have off.

I had an issue with a leader where I was having a panic attack so bad I could not breath and you could physically see the effects it was having on my body, I was in the bathroom over the sink throwing up and she came in and told me I needed to get up and get back on the phones because calls are filling up and I'm 2 minutes past my break. 
Another issue I had was I was asked to work the 4th of July weekend for which I was supposed to earn holiday pay. I never got paid for the 8 hours at all. Till this day they have not given me my money. That was the 4th time my check was short and I had to fight with payroll for weeks just to get my own money.
I was one of the younger employees and I feel management and the team leads took advantage of that. I guess its a decent place to get some professional experience to put on your resume but not a place I would go out and recommend to anyone.

On a good note, the pay is decent, the people who work there are nice, you'll see the CEO all the time, sometimes they offer free stuff in the break room and you can earn tickets to spin the prize wheel and earn little cheesy stuff from the dollar store but honestly I had to weight my pros and cons and cut my losses because the job wasn't worth it to me.

RUN! ...I was hired in as a full time PSR. Was actually pretty excited about it, but after working here for about a month with absolutely no training at all, and coming home crying and complaining to my spouse just about everyday, I called it quits. I am not a person to quit without notice either. I learned all the stuff there basically on my own. The management talked very highly of the benefits which it may or may not have been true, but after hearing from several Aspen employees that the benefits really aren't that good and basically not really getting what I originally signed up for, did me in. That was a big reason why I took the job. I had other jobs lined up, as well. Don't let them fool you! It was also very cliquy, as well.
My experience was just awful. I'll start from the beginning. I was placed at an office I was originally suppose to be trained at but after about a week of learning nothing, the PSR at the time decided they didn't want to train me anymore. So I was placed in this office, which I was originally hired in for, which was fine. But after about a week or two, I am still without proper training. Money was very limited for me so I couldn't travel to different offices for my training (which they love to do but again, that is not what I signed up for). So for about 3 weeks, I had no training but still answered phones, scheduled appointments, etc, which made me cringe! It's not that I was doubting my work but as someone who's somewhat of a perfectionist, it was annoying not being able to fully do my job at it's full potential. I felt dumb answering questions I didn't know the answers to and felt neglected with little to no help most of the time. Not to mention one of the workers there gave me a run for my money! I had an experience with a patient where they were complaining about their bill. As a person who had no idea what they were doing and I was, indeed explaining to them at the best of my ability, the other PSR was clearly seeing me struggle and didn't come over to help. So I went over to them and asked them what do I do! Their response was along the line of "just have them pay for it". Ok! Why didn't I think of that!? Problem solved! ('Rolled eyes') So I just gave the patient's chart to them and went in the bathroom and cried! I felt like I couldn't tell the O.M. because of how cliquey they were. That was the last thing I wanted to deal with was a coworker who didn't like me or having a reason for us not to get along, especially if I was going to work with them most of the time. It was just frustrating! That wasn't my only experience I had with poor "teamwork". One day, after lunch (they always have someone at the desk), and as my previous coworkers were coming off lunch, I was still at the front desk by myself. It was about 10 after 1 and I was still by myself. Patients were checking in and I had so many questions. Phones were ringing off the hook. As someone who just started, you can probably imagine how overwhelming that was! So finally I went to ask the office manager (and the doctor was in the office with us and at this time no one was still up front to help me), so as I went to ask the O.M. my questions about the charts...before the O.M. could answer me, the doctor blew up at us and was mad about not wanting to get behind, which was understandable, but how I am suppose to do my job running everything up front as their full time PSR if I didn't ask these questions or didn't learn these particular things?! Lack of patience, lacks respect, which is one thing I just cannot tolerate! All in all, my best advice if you're willing to stick it out working here is don't put up with it if you don't want to and don't feel like a failure if you just can't do it either. There was absolutely no patience they had for me and when I tried to do something I thought was right or did something to the best of my ability (remind you, with NO training), I was very under appreciated. I've had some pretty nasty jobs but none compared to this one! Proper teamwork goes along ways.

The pros here are same with any DSO , ie. Working to help patients. That being said , I can confidently say you would be able to do this at ANY other company and be a lot happier and healthier for it. I know it’s normal to think “no this won’t happen to me, my experience will be different” but there are over 600 reviews on here , and the experiences are pretty consistent ... don’t bet your life and your worth here. Check out and interview at any other company first. You owe it to yourself to do due diligence.

I’m going to try to provide you with as honest, objective and truthful insight into this company and what your experience will likely entail. I have been with the company a few years now, and I can objectively say that the number one priority here is money. In addition the culture at all levels of management is profoundly toxic. Management decisions with regard to practice operations , hiring, and policy are all foundationed on obtaining as much profit as possible at the expense of ethics, staff wellness , good business decisions, patient welfare ,  and open  communication. 
It is standard policy to say or do anything fictional to get dentists, dental assistants and managers to sign on. And then squeeze for as much profit as possible. Working extended hours without pay, seeing over 20 patients in the span of 4 hours , pressuring patients to finance treatment, hiring unqualified staff to be manager of practices (and then not allow them to complete their training) are all commonplace. I’ve seen good doctors yelled at, because they’re not making enough production, new grads are forced to work schedules overbooked with patients and running from room to room overstressed, and not getting profit since it’s tied to patient satisfaction scores. Often managers, assistants and doctors are asked to work at offices they weren’t hired to drive to (often hours away) and work since there’s no fine print in the contracts . Staff retention is at an all time low , managers, front desk staff and dental assistants commonly walk off the job without warning and upper management is held accountable. I feel bad for the doctors since they’re forced to work with staff who have a history of employee issues and are bounced around offices rather than fire them because management bonuses are tied to staff retention metrics.
Management policy is to routinely keep dentists in the dark with practice decisions which affect how the business is run , the owner docs are held hostage by these poor management decisions because they’re afraid of owing money on the practice . THe offices are constantly being sued or under fire from better business bureau , or the board of dentistry , and has a poor reputation . If I were a new doctor I wouldnhate to have that liability on my dental license you work so hard for. 
Work life balance is non existent , we are constantly expected to answer phone calls or emails at all hours of the week and weekend after work and even while on vacation. Meeting budget and report deadlines , and having to rely on office managers who have no to little experience or management background is the norm. 
If you’re a dentist, new grad or established, dental assistant looking to be valued, or manager looking for upward momentum , healthy work life balance, ethical and honest work environment and a rewarding career this is not the place for you.

Start training your managers well and give them the required time to complete training Stop hiring people from strip malls , footlocker etc to run dentist practices and holding managers accountable for their performance Stop hiring new dentists and taking advantage of them because they don’t know any better Put a stop to the toxic management culture Start working on honesty and ethical decisions Put your staff first. Not money first

Although I gained some useful experience at Aspen, I would not recommend this office. The environment is extremely production-driven, with a clear emphasis on quantity over quality. While the clinical exposure may seem appealing to new grads, that experience often comes at the cost of clinical autonomy, burnout, a healthy work environment, and professional respect.

Mentorship may be promised by the owner, but in practice, I found it inconsistent and lacking in clinical depth and accuracy. The owner's availability and engagement declined over time, making it challenging when questions or concerns came up. Compounding this, unrealistic demands were placed on scheduling and the number of patients to be seen, further limiting opportunities for learning and patient-centered care.

While many support staff members were excellent, major challenges stemmed from leadership, particularly on the non-clinical side, though some clinical leadership contributed as well. From my experience, there was a lack of reliable support and what I perceived as deflection or even intimidation from leadership, especially at the territory level, when raising patient care concerns. This created a culture where transparency and open communication seemed to be discouraged, promoting an environment where it was easier to stay quiet than risk being isolated.

Burnout among staff was common, and turnover was high, likely due to unrealistic expectations and a toxic work environment. Clinical decisions were often second-guessed by non-clinical leadership, and mutual respect between staff and providers was inconsistent. Professional boundaries were not always maintained, and there were instances of unlicensed staff overstepping their role or attempting to influence treatment decisions without proper training or authority.

Office culture also varies depending on ownership and staff. While some owners in the region seemed very supportive, toxic dynamics and favoritism were often left unaddressed. Bonuses that were presented as likely and achievable frequently did not materialize, and when they did, they often fell short of expectations, even for those working extremely hard and meeting high production targets.

To be fair, there are some positive aspects of Aspen. Having an in-house lab and technician is a benefit, offering more direct communication and quicker turnaround for removable prosthetic cases. The headquarters team in Chicago was consistently friendly and seemed genuinely invested in provider success, and there were continuing education opportunities for procedures like dentures, extractions, and implants. There’s also the chance to connect with colleagues across the company who are at similar stages in their careers. However, those benefits did not outweigh the systemic challenges that became apparent once you left Chicago and began working in the field.

If you’re looking for a setting focused on professionalism, mentorship, fairness, integrity, support, and ethical, patient-centered care, I would recommend exploring other opportunities. However, if you're a newer dentist who believes you have limited options and are still compelled to join Aspen, I would advise choosing a different office than the one in Lexington, SC and going in with your eyes wide open. 

This corp is so top heavy it's insane.  They have managers managing managers who are managed by other managers who are just concerned about the bottom line.  Often they'll visit the office talking about lofty production numbers while refusing to add the pieces required to make it happen since it costs money.  Compensation is a joke, they have about 50 "expense" line items between how much the office produces and they manipulate it to keep as much money in their own pockets as possible.  In fact, they actually had to go back and pay me more after I found that some of these line items were incorrect/artificially inflated.   Who knows how much I lost from the times I didn't catch these discrepancies.  
 Patient care is mediocre and office dependent.  Hard to take care of patients the right way when you have 3 or 4 others waiting in chairs, but that's what makes the most money.  
Staffing is terrible, they basically welcome turnover since it is often an opportunity to hire someone for lower pay and who doesn't know what they're getting into.  There were times my staff threatened to leave and it wasn't until I went to bat for them that they got a reasonable pay raise.   I kid you not when I say the average amount of time somebody is at the company in most offices is only a few months. We went over for lunch and at the end of the day constantly and then after that you still would have to do notes for everything that you didn't have time to do earlier.  They had so much turnover not only in support staff but also doctors that they had to bounce doctors around the region until they could higher new ones, many of which left shortly after as you don't make anything as an associate, even MCD compensation is disappointing when considering how much production/work you did.  
The bright side is they're the best marketers in the game.  7-10 new patients a day was the norm.  
Also you can watch them spend millions on events.  If you want a chance to to see DJ Khalid or Mario Lopez while staying at fancy hotels with unlimited food/beverages then Aspen might be up your alley.  Just don't expect that money to go to the people who are actually working to make that money.  
What's upsetting is that the company could truly be great with a reasonable compensation model, better scheduling habits and appreciation of staff.  They have the marketing down, locations and treatment methods are pretty solid.   But as long as they're more worried about paying management, crazy parties/trips, and the bottom line they're never going to be great.  This is why they have the reputation they have and are constantly after new grads/those new to dentistry as they can offer what seems to be acceptable compensation/terms until you find out they require you to work overtime and see as many patients as physically possible without pis*ing them all off.  Even then as long as the patients pay, they don't care.  
Last thing- advancement.  They will quickly try to advance you no matter the position, the more managers the better.  They had tried to persuade me to buy into an office that was 1.5 hours (one way) away from my house just because they could not get any other doctor to work there.  They want to lock you in so you can't leave even when things start falling apart.  



Aspen Dental was by far my worst job experience. I was the Office Sales Manager. I was constantly pressured to sell patients treatment they didn't need and couldn't afford. Aspen positions itself in communities that are typically poor or lower middle class, so much of the patient population is unable to afford expensive procedures yet the doctors were under constant pressure to write treatment plans as aggressively as possible. They were often told to refuse treatment unless the patient agreed to the entire plan. I was also written up for refusing to add a $200 toothbrush to every treatment plan and refusing to pressure poor people into buying it. I can't stress enough that if you work for this company they're going to expect you to do highly unethical things, to lie to patients, employ scare tactics, etc. whatever is necessary to get the patient to commit to the full treatment plan. For example, my mother who sees the dentist every six months and also sees periodontist was told her gums were so bad that she needed to have all of her teeth removed and wear dentures. Her periodontist said that was completely and totally ridiculous. That was three year ago, and she still has all her teeth. Had she been a patient I would've been pressured to shame her into needlessly having a full mouth extraction. 

The hours are often long because you come in at 9:00 but can't leave until the last patient leaves. If the doctor has someone scheduled at 5 or 5:30, you can easily wind up being there until after 9:00. My salary was only around $35,000 and there was little ability to make commission. They constantly moved the needle on where you need to be in order to hit your numbers. It was maddening. My regional manager was a terrible person, just an awful, lying scam artist. She would call at different times during the day to see how we were doing with sales. It was annoying, distracting, and stressful. 

Worse than all that, is how they treated their employees. I don't care how much snow was on the ground, they expected us to open the office anyway. My boss once said it didn't matter if we were in a snow emergency, employees were to come to work anyway. 
They will often force associate dentists, hygenists, and dental assistants to go work in an office out of town, and will do so at the last minute. If you refuse, you can be fired. Expenses took weeks and weeks to be paid. Regional Managers constantly take over your office to have conference calls and meetings thus forcing you to meet with patients and discuss treatment in full view of other patients. 
There's a never-ending stream of emails from the corporate office in which there's either a contest or concern about your production numbers. It literally never stops. The stress and the pressure is unending, even when your office is doing quite well. 
To give you an idea of just how awful it was to work for those people, I literally lost more than 20 pounds (of the 30 pounds I gained working there) within a month of leaving. If you're thinking about working for this place, I sincerely hope for your sake that you'll reconsider.

I came into Aspen with no dental experience but a background in sales and multi-unit experience. The time and support I received to train and be ready was unlike anything I have experienced or heard of. I spent over 6 months traveling across the country, training for every role and networking. The investment they made in training blew me away and I felt like my Director really cared that I was set up for success. But once I got into roll, the curtain was pulled back and my experience took a negative turn. The teams and doctors I worked with thought very negatively of Aspen Dental or "Corporate." They're set up almost like franchises where Doctors own a portion of the practice, but not the majority. As the Regional Manager, you are the liaison in the offices weekly representing Aspen and trying to coach and develop them to achieve the initiatives set by corporate. In training, I was repeatedly told how the culture is all about supporting the teams/doctors and breaking down barriers to help patients say yes. The reality felt much different. It seemed to be all about pushing the teams to be more and more productive and make as much money off of each patient as possible. There was never enough. When my doctors didn't agree with the initiatives or wanted to do something different in their practices, which was their prerogative, I was held accountable in front of my peers on outlier calls and considered less effective as an operational partner because I couldn't influence the doctor to do what Aspen wanted.
It very much felt like there was a culture of win at whatever the cost when it comes to key metrics and they were the only thing that mattered. Multiple times I was told that what my team was asking wasn't going to move me forward on my performance scorecard and I should deprioritize it. From my experience, it was clear you either hit your targets and get love bombed or miss the mark and face public ridicule. I saw promotions dangled in front of my peers for years with no follow through just to keep them hanging on. The employee turnover for all positions was astronomically high, making it near impossible to make any traction. It was a constant one step forward, two steps back. I was screamed at and berated by multiple doctors for things outside of my control, then told by my supervisors that it's just part of the job and to accept it. Patients were always furious and gaslit over their complaints when their experiences were almost always due to lack of employee training and inability to get clear answers. To summarize: I have never had a more stressful, unhealthy, non-fulfilling job working for a company I was embarrassed to tell people I work for. If you have even an ounce of empathy for other people and care about your welling being - I would not recommend. 

I have just quit. I just about had it working at this company. I have been working here since November of 2023. I stayed because I didnt have a job to fall back on but now I do since I will be starting a chat job in June. Im just holding out at this company because (bills need to be paid right?) They are liars and they dont care about the patients or thee employees. At this company its all about numbers and saying anything to these patients to get them in the door. If your numbers are not looking good prepared yourself to look for another job so they wont fire you. Have a back up job. Aspen is the worst dentist place ever and I will never let them touch my mouth. Everything is so misleading and constantly always dealing with angry patients when the office does not do their job. Most of these offices dont understand that the schedulers are the first form of contact and half of the time the patients do not even want to talk to the call center at all which put schedulers in a tight situation. Dealing with Medicaid patients is the hardest part because aspen knows there is not much they can do for them. So they create financing for patients which is stupid when Medicaid people/ patients dont have money to dish out like that even when on a fix income. Training was okay but they have you thinking your gonna just be scheduling and than before you know it your a sales person pushing patients to make an appointment to keep the business in tact because each appt thats made adds up which brings money to the company.  They expect you to reach all these goals and require you to have a high appt conversion score. (Bascially forced to make appts for patients and we cant let them go if they dont want to make one). I also notice that calls are back to back and it can be overwhelming but favoritism is pretty much known at this company because their are some agents taking less calls than other agents. Barely have time to breath or take a sip of water when the calls are booming. Oh! and micromanage is a monster. They watch everything you do while listening on your calls. If a company has micromanaging they are not a good company.  Hence why this company has a high turn over rate. I gotten angry callers and that they have told me that the office is rude and honestly I cant blame the patients, but at the end of the day the call center gets the abuse from the patients when the office are rude to patients. So the patients will call the call center to complain yell and scream and blame everything on the call center just to get their frustration and anger out. Call center is basically chew toys to patients.  Supervisors are no big help at all. They are siding with the company and are very picky and strict. You will find out when you get coaching's almost every week. Work here at your expense if you want but its highly likely you wont stay for long when observing how sneaky this company is. My time is almost up and ill quit before I get fired. I am just grateful to leave soon and get away from the back to back calls. 


Top Job Titles	Average Salary
Dental assistant 179 salaries reported	$18.07 per hour
Dental hygienist 55 salaries reported	$45.29 per hour
Office manager 15 salaries reported	$18.30 per hour
Patient services representative 41 salaries reported	$16.15 per hour
Dentist 24 salaries reported	$262,917 per year

Working at Aspen Dental: Company Overview and Reviews

Aspen Dental

Aspen Dental Ratings

Popular jobs at Aspen Dental

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected