customer service representative

branch manager

tax manager

sales associate

safety officer

Atlas Credit Company, Inc.

i worked for this company for a good time. but as the years went by this company has gone down the drain. a company who use to accommodate to your needs and believe in family culture. now its either "its our way or you can hit the door, its right there and this is not the place for you" words from our home office employees, owners and people who are above managers. i didn't like working with this type of attitudes and also if you did not agree with them there answer was "there is the door see your way out". this company will stress you out. you have 4  big meetings to go to and if you lived 2 hours away, you do not get paid till you get to the meeting, or the drive back. working 8:30a to 7:30p. to collect on accounts is ridiculous to make renewal and loans I'm talking about 3 calls a week and 5 -7 messages to customers . i had customers come renew just cause they felt bad for us staying so late. and 5 minute gaps in calls equal up to you not doing your job, you could be doing a mail loan or a renewal or something to help a customer out you better remember what it is cause you will be asked, you got to punch in restroom breaks once you are done and just like there contracts have no grace period, there is no grace period comping back from lunch clocking out from work or getting late to work, they want to know and after that you are "Reprimanded" and it better not happen again. MANAGERS are paid a flex pay (if I'm correct that that's the name if i recall) which is a pay where you work more and make less and which is legal in Texas and this company abuses the heck out of it, i feel bad for MANAGERS and feel worse for OUTSIDE COLLECTORS  if you are applying for this position please  DO NOT or be AWARE that they will use your vehicle till it breaks down and if you don't have enough to fix it soon say goodbye to your job they do not care, i heard of a manager who's car broke down and she had to field work twice a week. first thing they asked her when are you getting your car back, gave her a time frame so it can be up and running and she didn't they  just let her go and in less than 2 weeks she was replaced. collectors must hit a percentage of results if not your job is jeopardy. you get 2 yearly oil changes and they cap at 50 dollars, no oil shop charges that much since 2004, also picture of your odometers  and every stop you are micromanaged and if that was the case company needs to provide own vehicle so they can see how much car expenses are, they don't care about your wear and tear but they want all the results in world driving up to 60 miles a day and want you to finish in 1 hour and 30 minutes every day. you will put up 180 - 250 miles a week which equals up to 850 miles on your vehicle a month so yearly you are looking at  10,000 miles a year which is what a daily American averages yearly for his own vehicle for HIS PERSONAL USE and the company gives 0.32 cents per mile. your wasting your cars life and on the front line of being in danger and time and pay. but you better bring those results in cause mr mays does not care about you  and will replace you. only few major holidays are off you cant request or alternate thanksgiving or Christmas vacation cause nobody is off and all hands are on deck over calling and over texting and harassing people to come get that money babyyyyyy. and oh yea most companies throw pizza party's to at least make up for the bad things or those late nights, not here its either you like it or leave. you will hear that a lot and honestly my peace of mind has been better since leaving here but i hope you  take this into consideration and don't put up with as much as i did or as some other employers i know. and i hope you guys steer to a  better career path, and actually being valued as an employer all they want now is people who dont say nothing and just stay quiet.

Company uses a third party system to determine whether someone is approved for a loan. System approves people that shouldn't have gotten approved and then sends you out to collect payment when, unsurprisingly, those customers don't make payments. To make matters worse, we're nearly in 2020 and the company REFUSES to implement a way to make payments over the phone or with a card, forcing customers to use cash, checks or money orders. Why does the company do this? Because they don't want to "miss out on the one on one, face to face" with the clients. I understand what they're going for but at the end of the day it's overall just a ridiculous mindset and an utter waste of time, not only a waste of time but also an undeniable drop in current percentages. Having three late nights a week and working the last Saturday of the month when you don't meet an unreasonable and unrealistic quota at the end of the month is also a huge waste of time, what do they expect you to accomplish between 5pm and 7pm that you couldn't from 8am to 5pm? What do they expect you to accomplish on a Saturday that you didn't the rest of the week? Another big issue with this company is that you spend an ungodly amount of time making phone calls to people who are past due, call them twice a day only for them to not answer or tell you that they currently don't have anything to pay. And what do you do the next day? Call them again despite them telling you about their situation previously. This company doesn't understand that if someone doesn't have the money to make a payment, or simply don't intend on making a payment, calling them everyday and exhausting their voicemail and references isn't going to accomplish anything. Constantly calling a person who's broke or unemployed isn't magically gonna find them a job or put money in their pockets, constantly calling the references of customers who have blocked us isn't gonna make the customer want to come in and make their payments. If you do decide to work here for whatever reason, be prepared for the most monotonous, unfulfilling, unappreciative job you can imagine.

A typical day is coming in a making call as well as taking applications, renewals, balancing books, and even tracking income profit. Before this i was at a larger company so maybe I had become complacent in "having nice things" And having Established roles separated by responsibilities and experience, but at Atlas that is not the case. The roles at Atlas are not established very well and the only thing separating you from other roles within the company is title and pay. Leaving that where is it is and moving on to scheduling, it is abysmal, for my role as CSR it is Mon-sat but Wed and Sat are half days which only gets in the way of my personal life and could be fixed simply by having all CSR employees work Mon-Fri just like the other employees within the building and enabling us to have much better home/Work life. Another complaint for Scheduling is that it is not a set-in stone schedule which I have no problem with, but this one is different. My first week I was 9:30-6:30 (excluding Wed and Sat), but the next week I come to find that I switch with the other employees and come in at 8:30-5:30, This has to be the silliest scheduling i have ever done why not just set the times in stone instead of further opening the possibilities of employees becoming confused and coming in early or late by accident. On to some positive the workplace culture is great where all employees make you feel welcomed and are very friendly. The hardest part of this job is convincing myself that an office setting is needed I fully believe that this company could Make/Save so much more money by cutting down the size of the office and letting the little responsibilities employees such as myself to work from home. This would help with the bad scheduling as well letting employees spend time with their family. 

I'm going on 4 years with this amazing company. They make you feel like family and they always acknowledge hard work! Always having friendly competitions which encourages us to do better! My supervisor is HANDS DOWN the best!  Always gives great constructive criticism, gives credit where its due, shes always so helpful, NEVER have i felt uncomfortable with asking for help. 
Its a fast pace environment, you have to be able to multi task, take  calls, applications, money handling, required to visit people at their home/job, this is all explained in an interview, so there is no surprises on the job description. I, myself have never worked in a loan company before, so i had no idea what to expect, but by taking proper notes, double checking my work, and my supervisor providing the tools i needed the job became easier. Management is great, they make the work environment fun and rewarding. Home office is always sending out positive emails regarding an employees best efforts, they started doing employee of the month and i honestly think that is amazing to recognize a hard working employee, the job is stressful, no doubt about that, so when an employee goes above and beyond they definitely SHOULD be recognized! I am very pleased to be working with atlas credit, i hope to continue my career here! 
The benefits are phenomenal as well, medical, dental, vision, 401K, paid vacation, personal days, sick time, not to mention the owner lovessssss giving out gift cards, plaques, and rewards for hard work!!!!! If you're a hard worker, Goal Getter, and have a postive attitude this could be the place for you!!

Typically I was responsible for collecting payments, reaching out to customers over the phone, approving and opening new loans, try to get people to refinance their loans, help with litigation, plus a bunch of other small chores like cleaning the store, re-stocking drinks and snacks for customers, making bank deposits, and more.

What I disliked so much about this job was corporate and division management. Every day they would make big deals out of small mistakes to the point of threatening to fire you. They change work procedures so frequent that people that have been there for years aren't sure how to do their work. They expect you to stay longer hours, sometimes out of the blue, but the moment you need a little time off due to an emergency they make all sort of excuses to not help you. No matter how much effort you put in your work, its never good enough. Your work is never appreciated, they only point out the bad. 

Store management could also be a bit more professional, organized, and equally fair with all co-workers.

I'd rather give you the long version than the short version. Long version is policies change every freaking day. Examples, my manager completed my audit the first week of May 2021 and told me It was a waste of time and paper to print out this sheet, a week later it's now mandatory in the folders. Then magically almost a $2000 expense shows up on a report and nobody knows where it came from. You are discouraged from asking questions to gain clarity on any subject because if you ask they make a big deal out of it like you did something wrong by asking a question. The professionalism of Branch Managers is absolutely terrible and the division manager has just allowed it to continue. They want me to sell my soul to increase my loan volume but criticize me when I get smaller loans. This is not a company anyone should work for.

What is the best part of working at the company?
The best part of working here is getting paid. 

What is the most stressful part about working at the company?
Management literally watches you on camera to make sure you are working. Every gap in calls is noted brought up for discussion. 

What is the work environment and culture like at the company?
It is a very toxic culture. No one is pleasant to work with. 

What is a typical day like for you at the company?
You must come in on time or risk a call from management. You sit down and have to start calls immediately. They are looking at your call logs and notes. Some branches are in questionable areas so you have to be careful of the type of people that come in throughout the day. They will expect you to stay late on a moment's notice if numbers are not made.

I’ve never worked for a financial institution like this. I’m shocked. I got sick ONCE, and almost lost my job. Policies and procedures change like Texas  weather. Randomly stopping new loans, changing requirements, and even threatened to move to commission pay because they thought it would force us to make the company more of a profit. Everything is dated. Paper trail everything. System and company itself is inconvenient for employees AND customers. They change work schedule anytime your numbers drop. Mandatory overtime for the whole district until you improve. They have you visit peoples homes and jobs to collect past due debts. Endless call routes. Poor management structure. This company’s priorities are out of wack. It’s insane. 

At our office we always try to make the best out of the day we decorate for customers to enjoy when they walk in the office and they always say how fun and well decorated it is. This company allows us to grow within the company and helps us as much as possible. The best part of the job is helping our customers in any way we can for hard situations we manage to seek other options for them. its a fun working environment. Don't get me wrong but when its time to get serious we manage to focus on our goals and work the extra mile. I've learned a lot through out the time i have been working at this company mostly everyday you learn something new. Throughout the year Management will put out a contest to see who gets the most loans or something fun and win awesome gifts if you win. They try to make work fun.

What is the best part of working at the company?
They do care about their employees to an extent. They will tell you, you are replaceable. 

What is the most stressful part about working at the company?
The way they are structured on dealing with delinquency’s. Field visits. The assistant does all the field visiting and has to call into the manager. Which takes up way to much time if each person. 

What is the work environment and culture like at the company?
They all work hard. You can contact just about anyone and get a response. 

What is a typical day like for you at the company?
Open, check messages, start calling due b passed dues, gather filled visits, set the course for assistant manager. In between taking calls for load processing them and closing out loans.

Top Job Titles	Average Salary
Customer service representative 140 salaries reported	$15.66 per hour
Branch manager 24 salaries reported	$18.58 per hour
Tax manager 3 salaries reported	$103,333 per year
Sales associate 2 salaries reported	$14.50 per hour
Safety officer 1 salary reported	$15.50 per hour

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