housekeeper

line cook

front desk agent

maintenance technician

kitchen steward

Atrium Hospitality

Title: Disappointing Job Experience at Atrium

Rating: ★☆☆☆☆ (1/5)

As an employee who worked at Atrium, I am writing this review to express my utter dissatisfaction and disappointment with my time at this company. Unfortunately, my experience can only be described as the worst I have ever had in my professional career.

One of the major issues at Atrium was the lack of training provided to employees. From day one, I felt completely unprepared to perform my job duties. There was a consistent turnover within the company, with employees coming and going frequently. This revolving door culture made it difficult to establish a sense of stability and hindered the overall efficiency of the workplace.

Furthermore, the lack of support from management was striking. Whenever I sought guidance or assistance, it was nowhere to be found. It appeared that the management had little interest in supporting their employees or facilitating their growth. This lack of support left me feeling undervalued and unappreciated.

One of the most distressing aspects of my time at Atrium was witnessing the company's tendency to fire people out of retaliation. It seemed that if an employee had a difference of opinion or attempted to voice concerns, they were swiftly removed from the company as a means of punishment. This toxic work environment created a fear-based culture, where freedom of expression and constructive criticism were discouraged.

Additionally, Atrium practiced a harmful tactic of pitting staff members against each other, with the intent of getting management and staff fired. This strategy created a hostile work environment, where colleagues were encouraged to undermine and sabotage one another, solely for personal gain. This unsupportive and cutthroat behavior is detrimental to the overall well-being of the company and its employees.

All in all, Atrium proved to be a horrible company to work for, with an array of deeply rooted issues. The lack of proper training, consistent turnover, absence of management support, and retaliatory practices were detrimental to both the work environment and the individuals working within it. I would strongly advise individuals seeking employment to reconsider their options before considering Atrium as a potential workplace.

I was immediately attracted to this role based on what was promised during the interview and from the job description. I was offered little to no training. Training was put on my weekly schedule for 3 months and I think I maybe got to actually sit down and talk about the system 1 time. I was undertrained and expectations were set high. Salary was based on 40-45 hour work week. Boss expected 45 to always be met. “Above and Beyond” pay was promised if working over 45 hours, but lunches/breaks were extended to avoid paying this. I’ve heard that recently corporate Atrium had cracked down on my location. Once I brought this to management, I was quickly shown the door. The salary type is called “Hourly Salaried” and is in place to keep checks the same if working 36-45 hours, as the job sometimes demands more or less depending on the week. My boss wanted to squeeze as much out of us as possible and if we went over 45 hours, they would cheat us out of overtime pay. The point of the pay is great, but execution is important for it to work well. Management was cliquey and had favorites. If you weren’t a favorite, expect to be treated poorly on most occasions. Micromanaging doesn’t begin to describe this experience. You may be asking yourself, how can one be undertrained yet micromanaged? Well I’ll tell you, have a boss that wants things a specific way, can’t put that into writing or verbal communication, yet expects perfection without providing training or being able to communicate expectations. Oh and you also have to learn all these items while selling a significant amount of overpriced event space each month to be considered successful. All of this boiled down to a team in the hotel needing to be babysat to execute properly, therefore it was expected that I knew their comprehension level when preparing menus/BEOs. The entire management team was just off and made it clear that the building would fall apart if one of them left, due to their inability to properly teach their employees. Management wanted a lot, but couldn’t let go of the reigns to let someone else execute. 

First and foremost, Atrium Hospitality is known for its commitment to creating a positive work environment that fosters growth, learning, and development. The company offers extensive training programs and career advancement opportunities, ensuring employees have the resources and support they need to succeed and progress in their roles.

Additionally, Atrium Hospitality places a strong emphasis on diversity and inclusion, creating a workplace culture that values and respects differences. This inclusive environment not only enhances teamwork and collaboration but also ensures that employees feel valued and appreciated for their unique contributions.

Moreover, Atrium Hospitality offers competitive compensation and benefits packages, including health insurance, retirement plans, and employee discounts, which contribute to the overall well-being and satisfaction of its workforce. The company also prioritizes work-life balance, recognizing the importance of employees' personal lives and offering flexible scheduling options when possible.

Furthermore, Atrium Hospitality is committed to corporate social responsibility, engaging in various community service initiatives and sustainable practices. This dedication to making a positive impact on society and the environment resonates with employees who are passionate about giving back and working for a socially responsible organization.

Overall, Atrium Hospitality's focus on employee development, diversity, work-life balance, and social responsibility makes it a highly desirable place to work, offering a supportive and rewarding environment for its employees.

Heed my warning and don't waste your time applying it even train for this job or company. In orientation they made us watch this video about Conrad Hilton and how he started his business and what he believed in. Let's just say if he were alive he would be disgusted at how his employees were being treated and his company was being ran. These were some if the pettiest group of people I had ever met. They were two faced all except for a few employees that were really genuine and managed to tell me the truth about what was really going in at the company and how they were being treated which was obviously horrible. This was a horrible experience and I hate that I wasted my time with there useless 40 hour training . I probably won't even ever stay at this hotel as a guest because it was that bad . They put in a front like they are happy to serve u but when u leave the desk or go back to your room they gossip about u.

I joined Atrium Hospitality about 2 1/2 months ago, and I couldn’t be more thrilled with my decision. From the very start, the interview process was both professional and personable, and I was offered a unique opportunity that took me 2000 miles away from home. It truly felt like a once-in-a-lifetime chance, and I’m so glad I took it!

Since moving and starting my career here, the support I’ve received has been exceptional. The management team genuinely cares about your success and has provided numerous resources and tools to help employees grow and thrive. While every hotel has its challenges, at Atrium, you’re never facing them alone. I’ve been fortunate to work with a fantastic General Manager and a supportive, hardworking team.

Of course, there are days when we put in long hours, but the satisfaction of a job well done and the joy of serving happy guests makes it all worthwhile. Atrium Hospitality also has a unique culture, S.P.I.R.I.T., and it truly shines here. I look forward to coming to work every day, and I am so grateful to be part of this incredible team.

A huge thank you to everyone at Atrium for all your support!

Hotel restaurant’s are a little different than regular restaurants since they are put on the bottom of the list. Usually the banquets department trumps so they will take from you what they need and management does not have your back. Also they prefer to hire from within, which can be understandable, and that makes for politics that feed favoritism. Hospitality is its own beast and really can be so rewarding if you truly like serving. It can also suck the life out of you. It’s also a small world and if you don’t “play your politics” right, you will be walked over, used, lied about, and not appreciated. I’ve also seen very brazen favoritism, where policies don’t apply to certain ones that should have been fired 100 times over. For managers Atrium has some unrealistic changes they make, quite often. This would be something that is considered a “standard” that the change constantly and I think people in suits sit around who are bored and don’t actually know the first thing about running a restaurant but want to fix something that isint broke. I’ve had good managers quit because the “standard” changed again and with a limited budget it was impossible to do. Also there is no Holiday Pay, you just work holidays. 

At my property I would work 8 hour shifts and was expected to clock out for 30 minutes and remain at my department assisting guests. Management would state that it was their bosses decision and we had to do it. They placed this excuse on every decision being made and accepted no accountability when the issue was brought up internally. Almost all of the communications are held through emails which can be a negative or a positive. I wanted to be moved out of overnight and evening shifts and after I made that request the management was never seen again. They would only work a maximum of 32 hours a week at the property and were rarely ever seen. This only increases the emailed communication. This is a cowardly behavior because it shows you are scared and need to document everything to have someone else fight for you. The management avoid confrontation at all costs and accepts zero accountability of the property they are managing.

Bonus and raises are only provided to upper management and people who don't have lives outside of work. When associates utilize their communication vehicles to escalate any issues or concerns, they are called ungrateful by the same management team that are seemingly never negatively affected by their asinine monetary incentive policies. Don't bother voicing your opinion as you'll be perceived as ungrateful and whiny for asking for what you minimally deserve or be given some ridiculous explanation which implies that they can somehow foresee the future?  There are entry level positions paying more than some management positions. It is all quite sad how they treat their employees. At the end of the day, you are a replaceable liability, not an asset to this company or it's EC. 

     I've been at an Atrium hotel for over 5 years as an engineer.  I've seen a lot of people come and go.  Most of them were very happy about getting their respective jobs.  After a while, very little changes occurred for them in 1 year.  They had concluded there was no way to move up.  
     They and all others consistently received small incremental pay increases.  After 5 years I make $2 more than my starting pay and I have the same position.  The work is mostly indoors, and to do someone else's job is simple things like pillows or towels for guests.  Atrium has been awesome to work for and very relaxed.  And I can work 7 days a week if I wanted and get huge pay checks (which I do).  People whine about not enough pay and don't take overtime when they could.
Vacation time is going to be grand, thanks to the most hospitable employer I've ever had.


(One guy said you could do other jobs at no extra pay but didn't consider his pay could be more than the position offers)

Overall, not a good position to work at. Most of the staff and fellow coworkers are great. However, the direct report for this job is less than ideal, to say the least. Strict, unapologetic, incredibly rude and critical. Unrealistic expectations and does not consider anyone's thoughts or feelings. Also expect to cover the front desk frequently. The company in general does not value lower level staff such as this one, only those higher on the corporate ladder. Hardest part of the job is certainly dealing with a manager such as the manager of this position, while the most enjoyable part of the job was working with the sales team. My thoughts are that if you are looking for a good accounting position where you will like who you work for and what you will be doing, do NOT consider this position.

Top Job Titles	Average Salary
Housekeeper 4 salaries reported	$14.55 per hour
Line cook 3 salaries reported	$16.40 per hour
Front desk agent 3 salaries reported	$16.54 per hour
Maintenance technician 1 salary reported	$17.00 per hour
Kitchen steward 1 salary reported	$15.00 per hour

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