hvac technician

field service technician

customer service representative

billing coordinator

purchasing agent

Authority HVAC

This company turned out to be a total cluster of a nightmare to work for. They treat you like a number since day 1. Their dispatch team is unorganized and aloof. The moment you refuse to do something unsafe you paint a target on your back. Authority is probably the only company in the industry who has a slow period during June and July. They also slowdown in the fall. When it slows down you will wake up with nothing scheduled and you're expected to call in and beg for work each day. And when they assign you work it's something that has already been completed. The communication coming from dispatch is beyond horrible. The SoCal leadership treats you as guilty and untrustworthy until proven innocent. The company breeds hate between technicians. If you can pass their background check you're hired. But they will let you go just as easily as they hire you. The moment you're not in line with the company politics it's only a matter of time before they are sending you out to dozens of calls guised as "PM's" that are actually open service calls that have units down. And since the dispatch department is so unorganized, you will be doing the same PM's again in the following weeks. If you're a career minded HVAC Tech, I would advise to seek out other companies. 


As a long time employee I can tell you that this is not your typical job.  Every day there is a new challenge to be met either by a client or in house.  Personally I have learned to be more flexible and understand the need for changes.  Workplace environment is great, I have had the pleasure of working with some fantastic people and most of them are still around after several years.  Management here is exceptional, the partners’ doors are always open and everyone at the company has a voice to be heard and accepted. Hardest part of the job for me is sometimes communication, even though the office staff is close knit sometimes new requirements are not passed down effectively or in a timely manner in order to implement to outside parties.  This job is extremely enjoyable as I get work with wonderful people every day, this includes vendor as well as clients and the position I hold fits my personality well.  Company benefits include paid time off, sick time, 401 K with a match, but I will say PTO does not roll over to the next year and you do not get paid for any unused PTO, I wish that would change. 


Every day there is a new challenge to be met either by a client or in house. Personally I have learned to be more flexible and understand the need for changes. Workplace environment is great, I have had the pleasure of working with some fantastic people and most of them are still around after several years. Management here is exceptional, the partners’ doors are always open and everyone at the company has a voice to be heard and accepted. Hardest part of the job for me is sometimes communication, even though the office staff is close knit sometimes new requirements are not passed down effectively or in a timely manner in order to implement to outside parties. This job is extremely enjoyable as I get work with wonderful people every day, this includes vendor as well as clients.

This is a very GOOD company. I'm a service technician. My calls are scheduled ahead of time so I know where I'm always going the next day and I can always plan ahead, dispatch is great and never calls to pressure you with next calls, Getting PO's has by far been the fastest I've ever gotten at any company, Manager is very supportive and always a phone call away, owners are very appreciative and recognize the hard work we do. Overall don't have a single bad thing to say about it here. No one is calling to check up on us every hour, we're not losing hours all day on drive time, work has been steady and overtime is constant. On call is sometimes a whole month before your next one. I don't plan to ever leave here.

I immediately start when I arrive and it is non stop all day until my shift ends. In between I will take little breaks to clear my mind and then come back to ensure all calls that come in are submitted in a timely fashion and ensuring the clients/store are taken care of. I am working in close corners with other Team Members and during the summers it can't get pretty crazy, stressful and personality conflicts will arise. At those times I get up and take a walk. I am continuingly learning each and everyday as there are so many facets of HVAC. 

Authority HVAC is a great spot for anyone in the facilities/HVAC space. Whether you're a technician or back office staff, everyone does a great job. The team is hyper-focused on client satisfaction, exercises a great deal of personal accountability, and helps each other out. It's also a bonus that we have outstanding clients that treat us as their partners. 

As a former employee of authorityHVAC, I cannot in good conscience recommend working for this company. The management especially (the vice president) is disorganized and lacks clear direction, which creates a chaotic work environment. There is a severe lack of training and support for new  employees, leading to frequent mistakes and misunderstandings on the job.
The workload is often overwhelming for dispatcher , and with technicians being expected to work long hours.
If you value your career and well-being, I would advise looking elsewhere for employment in the HVAC industry.

In my current position, it is paramount that I have the support of all departments to be successful.  I get that support here - always.  The owners are in the office every day and you can walk in their door and be greeted with respect and provided the time to address your question or concern.  The leadership teams are awesome across all departments.  Most employees have been here for many years which speaks highly to the company culture.  The only negative is lack of an adequate breakroom with a pool table.

A normal day at work could be completing PMs, running air conditioning or refrigeration service calls and or doing repairs. Management is very helpful in completing tasks when it comes to any questions needed while onsite no matter the issue. The work place is not stressful at all, you'll always know what calls you will be running the day before. The best part of the job is its stress free, and when it comes to trouble shooting or having any kind of problems there's always a lifeline you can call whether its calling co workers or supervisors were all in this together.

What is the best part of working at the company?
Unfortunately there is none. All the good was replaced. 

What is the most stressful part about working at the company?
Your job is never ever safe here. No loyalty toxic and awful. 

What is the work environment and culture like at the company?
It's very bad they all sit in the office all day and cause drama

What is a typical day like for you at the company?
It was decent but the leadership changes it all every few years so your best bet is to avoid this place

Top Job Titles	Average Salary
Hvac technician 3 salaries reported	$27.83 per hour
Field service technician 15 salaries reported	$31.50 per hour
Customer service representative 1 salary reported	$55,000 per year
Billing coordinator 6 salaries reported	$42,500 per year
Purchasing agent 2 salaries reported	$51,000 per year

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