branch manager

member advocate

Avadian-Credit-Union

This is my 10th year at Avadian and I have had a  very positive experience working here. I started off as a teller, and have continued to grow professionally and gain more experience as the years go by. The leadership here, in my experience, is very intentional and nurturing to your best interests! Any concerns I have voiced was heard and followed back up with either a resolution or feedback to help me better understand. The managers I’ve had, specifically at the old Montgomery Branch and currently in the Contact Center, I have felt like they were “in my corner” when it came to my development, my goals, and even merit increases. We have a wonderfully family environment at Avadian. That’s not just with your direct team members but throughout all the departments  you come in contact with! Lastly, Avadian holds a special place in my heart because over the 10 years Avadian has been my employer, I have been able to buy a house, a car, and start a family. These are huge milestones for me. Also, Avadian is helping me save for retirement with a 401K, which later down the line with be another huge milestone I will be grateful to have from Avadian. Working here is one of the best decisions I’ve made!

The work environment is very laid back and the benefits are great!
Avadian’s dedication to DEI sets them apart from other institutions nearby. 
*Depending on location/department* Management has always been nothing short of supportive since my arrival. Always willing to work with you and making sure you are bringing your whole self to work, not too stressed, and more. 
Something else that sets Avadian apart from nearby institutions however, is the compensation. Employees are compensated pretty well with benefits, or at least those who can benefit from them (insurance, student loan repayment, and 401k match). Monetary compensation on the other hand comes slim compared to other FIs in the area and the bi-annual bonuses are based on unrealistic expectations. 
“No product pushing!” is heavily preached from the start, but when thrown into a member service position after training, employees are expected to push products to every member they speak to. Many regular members find this annoying.
Lastly, they do, we will say, “attempt” to promote/hire from within but there are absolutely no promises on that even if you are qualified. 


This is a great place to work at and it has a fantastic work culture with an amazing work/life balance. All staff levels are down to earth people and are easy to interact with. Every employee undergoes basic training on their first day and usually last 7 to 10 business days. As you progress through your job, you may partake in intermediary and advance training if it's applicable for your position. Depending on your job, you may obtain travel for professional certification. The culture is a little laid back but expectations are high yet achievable. I definitely recommend Avadian if you are looking for a non-toxic culture with a great work/life culture that has the opportunity to grow.

A typical day at work includes being productive, making a difference and assisting other employees.  I've learned the importance of people helping people, that's what we do.  Our management team, from the CEO to our department supervisors, work together for a common goal and we are family.  We work hard and we play hard, and we've made such great strides in the work/life balance.  We've grown over the years but remain a family-oriented company.  Our benefits are second to none and our Senior Management team have open doors and open ears.   The hardest part of my job is when I'm unable to fully support a request.  But the most enjoyable part is when I can make a difference in assisting an employee and in return, they are able to assist our membership.  

The company has a ton of potential but at this time is not somewhere I would encourage anyone to apply. They have not adapted to the times we are in and they continue to use processes that worked before the pandemic. You will have no work life balance if you work here. It is not possible to work here and have a life outside of this company. They are very sales driven & no matter what circumstances come your way, the sales are still required. You will be expected to do the job of 5-6 people and they do not hire quickly or often: they lose more people than they can get in. 

Generally great co-workers at a place that really values people. The core business philosophy of people helping people shines through in most areas of work. There are a few mid-level managers that don't really know how to manage people or interact well with other teams, but the majority are great! The company values Culture Index and do a great job making sure people are setup to succeed based on their personalities and abilities. My personal team is great and you can tell the intentionality our team leader takes in assembling and developing our team so that we maximize how we help the company.

I worked for Avadian for a few years. During my time frame here, I was only given one raise within a 3 year period. I exceeded in my reviews and with customer service. I felt I was held back when other internal positions came available within the company. Avadian is very goal-driven, almost like Wells Fargo. It's required to work almost 10 plus Saturdays every 6-months. I totally enjoyed working with my fellow co-workers and building relationships with members. Management wasn't all that great especially when it came to having your back and branch operations.

It's hard to make a good living serving others, but the credit union industry, including Avadian, has made it possible. I have worked in several industries and outside of credit unions. The others were just in it to make money for the owners and maybe yourself. At Avadian, I can make a good income while serving my community. To me, that is a win/win. Yes, there are stressful days, but what job doesn't have those? Avadian has a very friendly, family feel to it.  Plus, they like to have fun and are not stuffy like some other places where I have worked..

The head trainer is inappropriate during interviews and talks negatively about coworkers behind their back. Mangers only have a hs diploma and won’t hire highly qualified people with higher because they are intimidated. Finally, the director of training can’t teach and watching the disorganized mess that constitutes their hiring and on boarding at the Birmingham office is cringeworthy. Very narrow minded managers. Be sure to ask about their high turnover rate before signing on and good luck with training.

During the hiring process, Avadian sounds great. Once you are hired you then realize how much selling is involved. They act like they don't want you to product push, vut at the same time requite5 you to try to sell something to every member that you encounter. There is also an abundance of unnecessary busy work that they require you to do. You will love it until those things begin to be asked of you, then it becomes extremely stressful. The benefits are absolutely wonderful and are the best thing about Avadian. 

Top Job Titles	Average Salary
Branch manager 2 salaries reported	$60,000 per year
Member advocate 3 salaries reported	$20.00 per hour

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