behavioral therapist

medical assistant

screener

patient coordinator

service associate

Avance Care

The tasks of the role are straightforward, and although working with patients can be challenging, they are nowhere near as frustrating as dealing with the drama between staff members and the lack of care from management. You will learn about office politics shortly after starting on-site, and it is exhausting. Most patient complaints are due to the negligence of staff members, and while I do not blame the patients for being angry, it is draining to deal with this every shift. They allow employees who are known to be problematic and underperforming to continue their employment, even though it drives away great employees. Management has a history of blowing off concerns and making false promises about improvements to calm down situations temporarily. From my experience, HR also does nothing about the hostility. Despite receiving an outstanding performance review and personal recognition from providers for going above and beyond, my raise was insultingly low. 

Although the pay is not great, it's better than most medical front desk roles, and many of the practitioners at my site are fantastic to work with. These aspects of the job are keeping me here for now. However, due to the awful work environment and the fact that I am constantly required to do additional work for no extra pay, I will not be staying at Avance Care in the long term. If you care about doing ethical work and value trust within your team, consider going elsewhere. 

As a behavioral health therapist I have the flexibility of setting my own schedule. We have a great team of therapists, and we all support each other (we also created social/ support groups we can all connect in). If I get a client referral that is outside of my skill set, it's easy to make a referral within the team and have a warm handoff. The patient coordinators at the front desk are amazing, and it's so helpful to have admin help. As a therapist, I can put all of my attention into seeing my clients and completing documentation. I will note that I do experience some overwhelm and stress, but, much of that is due to my own decision making, not the company. In my case, I set up my schedule for very long days (what I was used to in other community mental health). Thankfully, avance let's us change our schedules as needed to meet our needs. Fair warning, it's hard to break the bad habits we pick up working jobs with high caseload, long hours, and long days. At Avance, you don't have to work that way. They prefer you to actually not do that, and the company is very mindful of preventing burnout. Extra perks to note, they cover licensing renewal, you get a large stipen annually for CEUs, and you get 4 weeks PTO plus 1 week holiday, and 2 floating holidays a year. You can also flex your schedule to take a day off without using PTO. If you see more clients than required, they pay you more through a bonus schedule. 

Overall, great place to work!

I’ve been working here for a while, and while I appreciate some aspects of the job, there are serious issues that make it frustrating day to day. The biggest problem is the lack of structure and accountability. There's no clear system in place, which means the doctors often do whatever they want with little communication or consideration for how it affects the rest of the team. As a result, the medical assistants are constantly left picking up the pieces, cleaning up after decisions we weren’t included in and trying to maintain order in a chaotic environment.

That said, my coworkers are genuinely great people—supportive, hardworking, and fun to be around. They’re honestly what make the job bearable. But strong teamwork can only go so far when the leadership doesn’t provide a stable foundation to work from.

If you’re someone who thrives in structure and expects consistent leadership and expectations, this may not be the right fit. But if you're just looking for experience or can roll with constant unpredictability, you might manage.

I was given a chance to work when everyone else wouldn't with me just graduating school.  I felt like the compensation was little even though I was certified.  I felt like they had favoritism because of who they know and what that person brought to the table.  I felt like the same standards were not for everyone.  With the job being a primary care and an urgent care the last patient could come in at 6:30 and with it only being one MA there was too much for that one person to. (Prior Authorizations which take long, putting in labs, calling patients back to give results, cleaning and taking out the trash all but one day, restocking the rooms, and quality controls sometimes.  Management was nice.  There was a bit of drama with certain people which made it hard to work in peace.  The most enjoyable time was working with my physician and certain employees,leaving to go home, and working with the elderly people.

I am not interested in creating my own therapy private practice. Avance Care offers me a steady flow of patients, takes care of the billing, and gives me W2 benefits that work for me. One of the benefits I wish they had was parental leave. They only have FMLA. They offer a hybrid approach for work and I have reasonable flexibility with my schedule (20% must to be weekend or weekday evening hours). The therapy team management regularly looks at quota requirements and completes anonymous surveys on how they can improve. In my time here, they have lowered quota more than once without any pay reductions. I complete 23-25 sessions a week and this allows me to take regular PTO without any pushback from my manager.  

I worked with the company for 2 years. Turn over was high and pay was subpar until recently. It is normally 12 hour shifts, but depends on the location you're getting hired at. There are some policies that are company wide, but not all. Offices are not all unified, and the onboarding/interviewing process is dependent on the office manager. Communication is not the greatest within the company at times. There is a considerable workload that gets stressful depending on the location of the office. If you have COVID, you have to use PTO, or not get paid, even if you were exposed on the job. Like most jobs, a lot of the morale is based on the management team or coworkers attempting to get closer. Corporate seems to be disconnected from the offices in regards to some of the policies/workflows that they implement. 

What is the best part of working at the company?
Not being unemployed. Free food sometimes if they assign you to the days that the reps come in.

What is the most stressful part about working at the company?
Retaliative management, high turnover, poor communication, lack of training, and disorganization.

What is the work environment and culture like at the company?
Gossipy, toxic, and uncooperative. There is a pecking order and clear favorites. An employee was assaulted by a patient, and the patient was not dismissed. Why work for an employer like that?

What is a typical day like for you at the company?
Long and busy. Additional tasks could be thrust onto you without compensation or help in adjusting your responsibilities. Too much work for the pay.

I was not employed at Avance Primary Care. This was my clinical site where I did my one hundred and eight hours of clinicians. I really enjoyed working there because they are great with their patients. I providers are one hundred percent about the well being of their patients. They take the necessary time to focus on all of their concerns and needs. They also have some of the best wait times I have ever seen in a practice. They also have hours Monday through Sunday that are extremely accommodating to take care of everyone's needs.

In this toxic work environment, the management lacks skills and seems more focused on filling positions than ensuring a competent team. The workplace culture is marked by unprofessionalism, with a ghetto and unpolished atmosphere that can be downright embarrassing. Dealing with constant bullying from coworkers makes each day difficult. Amidst these challenges, I’ve learned to prioritize my mental health and find solace in the most enjoyable part of the job – leaving that toxic environment behind.

Management is probably the worst I've ever experienced. Management issues from not taking employee concerns seriously to outwardly disrespecting employees verbally are daily occurrences within this company. There's not room for growth and definite favoritism, as management frequently hires friends or personal acquaintances. The benefits are mediocre and expectations high for those who actually know how to do theor job whhile others eho are incompetent and unqualified are coddled.

Top Job Titles	Average Salary
Behavioral therapist 6 salaries reported	$72,333 per year
Medical assistant 4 salaries reported	$16.86 per hour
Screener 38 salaries reported	$36.00 per hour
Patient coordinator 26 salaries reported	$18.21 per hour
Service associate 12 salaries reported	$18.50 per hour

Working at Avance Care: Company Overview and Reviews

Avance Care

Avance Care Ratings

Popular jobs at Avance Care

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected