flight attendant

operations manager

aircraft maintenance technician

recruiter

customer service representative

Avelo Airlines

Typical Day: You must start answering phone the moment your scheduled shift is to begin and continue taking calls back to back until its time to clock out. two 15 min paid breaks + 30 min unpaid lunch are provided. Calls are coming in back to back but if it is slow, they will make you work on emails. We are expected to handle almost every issue, including website errors, baggage issues, airport staff calling us for help, flight IRROPS, reimbursements, missed flights, etc. Some customers can be verbally abusive. While we are allowed to hang up by upper management, the supervisors were unwilling to permit it. 

Work culture: At first, it was a friendly laid back startup culture, Avelo seemed geared towards being different youthful work environment and promotes their 'OneCrew' mantra heavily. This changed as new rules and new supervisors were implemented. We transitioned into a more unforgiving cooperate call center environment. Senior coworkers looked down at the new hires while leads became impatient in helping as they have more things to work on.    Some leads are kind, most leads and managers became more focused on high call volume and are not accessible unless they want to speak with you about attendance. Many are also unwilling to take calls requesting a supervisor. There is alot of discrepancy between departments & airport staff. Yeah it was work from home, but it was very toxic here.  The job position is full time only, so call center burnout was a very real issue to your mental health. 

Avelo does not have a baggage tracking system and their route network is very small with limited flights, therefore calls about missing baggage or flight IRROPS tend to be the most nightmarish. 

Attendance & Schedule: We have to bid for our schedules based on seniority. There is a written 12 point attendance discipline system. Calling in within 3 hours of the shift can cost you 3 points. Even if you have sick time off, you will get points for calling in sick. If you are offline for any reason for more than 15 mins, even if there is a power outage due to natural disasters, you will get penalized. If you return late from your break, even by a couple mins, you will get a penalty.  If you request a day off ahead of time, if you don't have sufficient PTO hours, it will be a penalty.  They were more forgiving with you if you are on good terms with upper management.  We are allowed to swap half or full shift but we can not cover / give away shifts.

Benefits: You do get health and flight benefits, many of us liked the health benefits. Flight benefits are a hit or miss. With Avelo, you get free flights. With other select airlines the company has agreements with, you have to wait 30 to 180 days of post hire to fly with them. You must pay  the base fee + taxes. Flight benefits are mostly standby only, finding the time to use them  can be very challenging. 

Your purpose is to answer calls and 'beat the q' that's it. If you're on any other aux, whether it be talking to your lead, talking to airport staff, speaking to other departments, etc you will be told to hop back on calls. They don't even consider your clock-in time on Paylocity, the time you start taking calls is your clock-in time. Its all about call volume. 

This company is 100% the type that will penalize you for calling in if your loved one has passed away because "it wont be fair to other coworkers" Even using your paid sick time will cost you points. 12 point attendance system, calling in within 3 hours is 3 points on its own. They fall off after 1 year. 

Flight benefits were the coolest part but with non Avelo flights, you still have to pay taxes and a base fee, and it is standby only. The Avelo flight benefits were useless to me since most of their flights are not-daily and they have a very limited network. You can not travel and work, they track these computers and they must be at the address listed on your profile. It is very hard to use flight benefits as the employee because everyone is full time and there's not much coworkers you can swap schedules with. My family benefited from flight benefits more than I did. 

I loved that it is remote but my new supervisor would often listen to my calls and message me mid-call with disruptive questions such as 'what does the customer want.' Any call longer than 7 mins meant we had to fill out a form as to why it was long. Anytime im on AUX I would be questioned. Micromanagement was rampant. 

We have a culture of 'onecrew' which means everyone wants to act like a supervisor, some leads were promoted within a month of hire which shows open favoritism, and the managers lied about raises, new policies, etc. 

Customers were a mixed bag but usually they are entitled and temperamental, especially during delays and cancellations. Avelo is a low cost airline so they will cut corners anywhere possible. Get ready to explain to the customer who doesn't want to travel any longer why they cant get a refund for a 10 hour delay because "the plane still departed and made it to its destination" or have no clue where their missing bag is since Avelo has no baggage tracking system (but you cant tell the customer that) or the lies the customers will say to get more compensation out of you. 

Avelo is a remarkable work environment.  It is very dynamic, often challenging in terms of workload, and is a very lean operation.  But from top to bottom here, three years in -- crewmembers seem to truly live the One Crew principle. You truly feel part of a winning team at this company that extends from senior management to the front line.  It is not always easy -- especially on the front line, that's for sure.  Avelo is still growing and while operations are very thoroughly analyzed and carefully managed -- the strategic and logistical side of things are still sort of done "on the fly" (no pun intended). On the front line crews are pretty well supported. Generally above the wing and below the wing and in Tech Ops, the teams seem pretty focused and positive.  Our flight decks and in-flights -- home every night, on time all the time, limited services on board -- always seem happy and hopeful for more growth. On the manager level, we are all pretty much one-person bands no matter the title or workgroup, so that is a bit challenging sometimes. But the opportunity to work with some of the great young leaders in commercial aviation throughout the middle tier has been truly thrilling.  Overall, being at Avelo these last two years has been a once-in-a-lifetime opportunity to be on the ground floor of a truly smart airline start-up that knows its niche -- sees its flight-line upwards clearly, and doesn't try to be things that it is not while on the climb.  The fact that the traveling public loves Avelo right now (especially in cities we have turned from airline ghost towns into hives of new traveler activity). And we continue to excel  at the top of all US airlines on performance ... Even with only 20 aircraft, that performance level in such a young company is a testament to the fact that we all came to this airline sort of on a bet -- and most of us have truly bought into the founders' model of "inspiring travel", "keeping it simple" and always "doing the right thing".

This company is not a good company to work for. In my time there very few people treated me with respect. The workplace culture is toxic, with lots of lies and rumors spread about coworkers.
Management is horrible. My manager outright bullied me, yelling at me in front of customers both on the plane and in the airport for very minor things that did not warrant that reaction. He himself spread rumors and spoke poorly of other employees both to their face and behind their back. That guy left, but upper management is the same. There was an incident where FAs were forced to work an 18 hour day after an issue where the plane AC went out resulting in 120 degree temperatures inside of the plane, which was NOT diverted. 
When the flight attendants began to unionize, I saw management do everything they can to ensure the union did not happen via firing or promoting people who were eligible voters.
The way they behave did not align with their so called “values”.
For an airline, the pay is decent for a regional and benefits are good. Maybe it is different now, but there was nothing positive about my experience there.

Working at this organization has been an overall positive experience. The job itself is engaging and enjoyable, offering a variety of tasks that keep each day interesting. I particularly appreciate the team environment; my coworkers are supportive, collaborative, and make coming to work a genuinely pleasant experience. Their willingness to help and share knowledge contributes greatly to both personal and professional growth.

The management team is highly involved, ensuring that operations run smoothly and that company standards are consistently met. While their hands-on approach sometimes feels closely monitored, it also demonstrates a commitment to maintaining quality and efficiency. Overall, this level of oversight can be seen as an opportunity to learn and adapt quickly, fostering professional development.

I would recommend this workplace to individuals who value a collaborative team environment and a role that offers both challenge and support, provided they are comfortable with an attentive management style.

Schedule? One day before it takes place they will send you. Personal life? No, you're not allowed to have it there. People will be calling you on your time off, after work, before work, any time. You'll be treated as if the job/company is a blessing in your life. 
Not to mention the gossips and daily drama that happen, every week there's a target, so be careful. 
If you work there, you'll be required to clean the offices, the planes and rooms, regardless of your function. Don't mind the question if you can lift or push any item over 70lbs, you'll be pushing way heavier items and people. 
If you receive any tip money, it must be turned to the leaders to be used towards some party or anything else they decide to do with the money you receive from a customer for your service, like pushing wheelchairs, which is not an easy task, or helping them with their bags.

•	Advancement opportunities are primarily reserved for members within the management clique.
•	Management displays favoritism and fails to support the entire team.
•	There is a concerning conflict of interest issue that was ignored
•	Management seems to reward under performing workers while overburdening hard workers.
•	Most of the crew are cool to hang out with. Lots of different personalities.
•	The job itself is relatively straightforward
•	Persistent issues are acknowledged but remain inadequately resolved.
•	Management will force unnecessary work onto some because of downtime. 
•	Full-time employment opportunities are nonexistent, particularly for those not affiliated with the management clique.
•	The management team's habit of sharing everything has made it so everyone knows everything including ongoing HR cases.
•	Toxic work environment.


What is the best part of working at the company?
Great company with a holistic feel. Everyone cares about each other and treats each other with respect. Fully feels like a team effort all the time. One of my favorite places I ever worked.

What is the most stressful part about working at the company?
When I work there it was in the early stages of getting the airline off the ground and there was many times when it took the full team effort to pull the mission together. But it was a good kind of stress because we knew we were going to succeed. We all had each other's back

What is the work environment and culture like at the company?
Friendly open and supportive. Very much a team building environment. Open communications from top to bottom. Receptive to new ideas and change.

Inflight management is non-existent, unsupportive, and very disrespectful. There is a huge lack of standardization and lack of communication. They are also very resistant to change, claiming that the flight attendant group doesn't want the changes we have been asking for. 
Reserve rules are terrible, and don't expect to make much money here, both as a lineholder, and reserve flight attendant. Management will use you until you're no go to them and burn you quickly. 
 FAs are trying to unionize to see change. 

It's a good starter airline to get your feet wet and understand the industry, but not to build a career. Don't expect career advancement unless you are a "yes man" or suck up.  

What is the best part of working at the company?
Nothing good about working with this company

What is the most stressful part about working at the company?
The new on the job training is non existent so you are not fully capable of performing your job and management is very negative and non communicable 

What is the work environment and culture like at the company?
Negative Energy and very unprofessional 

What is a typical day like for you at the company?
Stressful due to lack of training and no communication from leadership

Top Job Titles	Average Salary
Flight attendant 4 salaries reported	$26.50 per hour
Operations manager 5 salaries reported	$80,000 per year
Aircraft maintenance technician 2 salaries reported	$34.50 per hour
Recruiter 4 salaries reported	$72,500 per year
Customer service representative 4 salaries reported	$18.50 per hour

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