medical assistant

medical receptionist

surgical technologist

temperature screener

certified medical assistant

BASS MEDICAL GROUP

I'm telling this from the bottom of my heart.  Look at other places than BASS.  I'm sure BASS has some great supervisor however I did not.  In my group we never new what personality or supervisor was going to give us for the day.  She would do weekly meeting privately and tell us was awful jobs we were doing and this would last for 2 to 3 hours.  She would also tell you other people in our team would complain about you.  Well I approached our team and they said she said the same thing to them.  Her manager called me in to ask what is going on your team has had 3 complete turn over's in 1.5 years.    I explained the situation and I was told to go to HR and this was the 1st time she has heard about this.  I know of 5 of the employees went to her so #1 lie from upper management (red flag) then I was told my supervisor called her and she was going to change her approach to our team.  Then our supervisor wouldn't talk to us about issue unless it was in private.  HUMM is all I can say on that.  I went to HR and explained the bulling going on from our supervisor and other employees have gone to her manager (billing manager) complaining about their supervisor bulling them.  I was told to file a complaint I explained all the employees that complained to her manager are gone from let go or making the work place so unboreable they left.  We aren't talking about 1 or 2 employees but more around 13.  I explained to HR ,BASS needs to address the issue that over 13 plus employees have complained about being bullied to HR and her Manger in the past and nothing was done, except making it more difficult for them.  I saw it first hand and it was awful.  For me I would never recommend BASS to my worst enemy.  I was also told top pay is $55,000.00 yearly and I know that isn't true so hold out on your pay because after that you won't get an increase because your making over the top Medical Biller pay.  Good luck to all you looking for jobs.  I love love my new job now.  Good employment is out there take the reviews and research the employer I did and I'm so happy again.  Thanks to BASS being so awful I go to work again looking forward to it.

When I first started, I enjoyed being with those who trained me and got excited about the work I did. It was not until I started working under my supervisor that work became dreadful. The work culture here is not the best. Supervisors here play favorites and definitely abuse their power. My supervisor spends more time interrogating me and criticizing every move I make rather than being encouraging and giving helpful advice that would improve our work performance. She constantly uses phrases like "I don't have this problem with the others doing...etc" which makes you feel singled out. She constantly rolls her head or eyes when she communicates and says "duh" after a sentence. That is not professional. She does not possess any leadership skills; she is just someone with power. I started to dread work and the days seemed to drag on. My supervisor is constantly on your case about "hitting numbers" but once you get used to your own method and find a technique that improves your workflow, she changes everything up and wants you to work differently. Then she complains about not hitting our numbers again. It's redundant. I don't agree with half her methods and have tried everything to do better or to impress her, but now I feel that she just has something against me. And because she has some authority, no one listens to your side of the story or they already have an opinion about you. I would not recommend working here unless you have a friend here already. Their benefits are mediocre, pay is average, and they do not have good benefits for those who are pregnant. Work has been nothing but stressful. I constantly feel like I'm walking on eggshells and looking over my shoulder. This is not how work should make you feel! Do not waste your time applying for this company.

As a new employee I was excited with wide open eyes, ready to learn anything new that I did not already know. I felt this was the place I wanted to grow at, not like the previous jobs that were just for experience for something better. It started out great as a Medical Assistant, I got to do all and more of what I liked and that I had learned in College. There was a one time raise and I thought it was nice and fair and motivational. Over time the benefits kept decreasing and no more raises. I was moved to front office which was something that I would have never chosen or applied for and was stuck there for the rest of time. Being a hands on physical type of worker and not afraid of or disgusted by blood or any patient conditions, I was not happy at all being a front office worker full time. I am always willing to learn and help in all departments when needed to cover, but not happy to be completely stuck where I never applied for. Especially if they keep hiring Medical Assistants. There are people that like receptionist kind of jobs and those are the ones that should be hired for that specific job. Sometimes there are also those employees who are non management who try to be controlling towards others all the meanwhile they are doing all the the wrong things they are accusing of and they make the work place miserable to work at, and the bad thing is that supervisors or managers allow them to do so. Even if they added HR, there are a number of things that it says on the manual that should not happen, do happen. There is allot of favoratism, where some employees had been getting raises normally, approved vacation times, sick times and also favoratism between departments.

Since BASS has grown larger they no longer care about employee’s unless you are a manager or top on the pay grade. They think that you are replaceable.

No raises in two years even though near perfect reviews have been given. And no reason as to why raises are never given either. 

Also sick time was taken away with only less than a week warning from Payroll department even though a lot of the top management knew this was going to happen months before. Basically they punished all the hard working employees for coming to work and not using/abusing their sick time. A lot of employees lost 40-60 hours of EARNED time. 

The more you know the more work they give you with no raise.  Work is NOT distributed evenly. 

Many of the “billing supervisors” have no clue on how to bill and send clean claims to the insurance, Basic CPT codes that can/can’t be billed to certain insurance’s etc.  But yet they are your supervisor. A lot of favoritism, there are billers that never work their accounts receivable and there accounts look horrible but they never get in trouble. 

The HR department is horrible. They have gone through so many different employees in this department because they do not have correct knowledge on maternity leave guidelines or how to handle other work issues. There have been times where I have called/emailed on issues and never got return phone calls or emails.

Their excuse for all the changes(losing sick time, paying for insurance, dental, vision, no raises) is that the company is growing so changes have to be made. But you would think with the company growing that we would get more perks and raises?!?

Speaking on the administrative/billing department :
The environment makes you feel uncomfortable, especially as a new employee. Billing department is split in different teams by provider specialties. All billing supervisors express favoritism . The employees in which have a history of workplace or have developed a friendship outside of work with the manager will receive a higher bonus , higher raise , and receive time off before you and get away with anything and everything. It's not based off job performance, its who you know which brings down the company's morale and has never been addressed by upper management. Basically your efforts will not be recognized if you're not one of the favored few and results in the high turn around because excellent employees feel underappreciated and want to leave. Most unprofessional place I have ever worked . Supervisors will bring the "favorite" employees in their office to speak about other employees which causes friction amongst coworkers.

The company needs to focus more on making all employees happy and productive.

I have no axe to grind here as I am at a better organization, a more respected place, and a higher position. I left BASS on good terms. That being said...

Undereducated demoralizing Supervisors. Zero training. Salary and pay promises that are not kept. Horrendous culture from the top down. Infighting amongst staff. Feeling like it is staff versus Management.

Bass should:

Hire all new front line Supervisors/Middle Managers and value education and leadership qualities.  Be more concerned with the communication style of your leaders and the way they present themselves.  Improve your culture.  Be honest.  Know that I had to talk my co-workers out of a full on mutiny against their Supervisor even though I agreed with them I knew it would play out poorly for them.  Your staff feels powerless.

The management at Bass Medical Group is unprofessional and unsupportive. There is a clear lack of leadership, and employees are often left to figure things out on their own with little to no proper training. Instead of addressing concerns, management dismisses valid feedback and creates a stressful work environment.
Multiple employees have raised complaints about certain supervisors, yet no action is taken, allowing toxic leadership to continue unchecked. Favoritism is rampant, and rather than fostering a team-oriented atmosphere, management creates unnecessary tension and hostility. Employees who speak up about issues are often ignored or treated unfairly. If you're looking for a workplace that values its employees, provides adequate training, and has supportive leadership, this may not be the right place. The turnover rate speaks for itself. 

To begin with this company will butter you up interviewing and making promises about things they can never keep their word to. You will recognize that everyone in the clinic especially management and front desk are very unpleasingly rude and unprofessional. Working with the group mostly was very dreadful. FRONT DESK IS EXTREMELY RUDE ALWAYS ON THEIR PHONES, Management sits and gossips about DOCTORS and other staff to employees INFRONT OF PATIENTS, there's a grip of favoritism, unprofessionalism, micromanagement, no bonuses or pay advances that were promised, constant payroll mistakes, work place bullying, etc. Some how management continues to get away with the unfair treatment upon their employees even after complaints being made to HR. This is a toxic work enviornment that needs many improvements. DO NOT WORK HERE YOU WILL BE MISERABLE.

Not much good to say about this company. No opportunity for growth or competitive pay. CEO announced nobody will be getting raises due to only making $250 million last year, management is a joke. Drama and gossip all around the office with supervisors/ higher ups stuck in a high school environment taking everything personal. They expect A LOT of you such as meeting their numbers and accepting any change they request of you, will add more workload and not give a pay increase. Will also call you out for any error rather than providing positive feedback. It would be nice to feel appreciated after we do so much as billers to bring money in for this company. DO not recommend working here unless you enjoy this type of toxic environment. 

I have been working with this company for about 7 months now. From my interview to my first day, the company made me feel important. I was nervous, as this was a career change for me, but they made it the easiest - and best - decision I've ever made. I work closely with the HR department, and can I say my manager is the most caring and supportive person I've ever worked with. The goal of my team is to include everyone and to bring others up as we grow. No outside drama or issues, yet we all ask about each other personal lives. It is nice to enjoy going to work, then going home. Work life balance is an important thing, and I feel lucky to work for such an amazing company

Top Job Titles	Average Salary
Medical assistant 7 salaries reported	$23.41 per hour
Medical receptionist 1 salary reported	$24.00 per hour
Surgical technologist 3 salaries reported	$35.00 per hour
Temperature screener 3 salaries reported	$18.00 per hour
Certified medical assistant 1 salary reported	$23.50 per hour

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