case manager

health advocate

specialist

family support specialist

administrative assistant

BCFS

A typical day at work often felt disorganized and reactive rather than strategic. There was little structure in processes, priorities frequently shifted without clear communication, and expectations were not consistently defined. As a result, much of the day was spent clarifying tasks, addressing preventable issues, and navigating unclear procedures rather than focusing on meaningful, goal-oriented work.
During my time there, I learned how critical strong leadership, transparent communication, and structured training truly are—primarily because these elements were lacking within the organization. The absence of clear direction, consistent communication, and formal onboarding processes created confusion and inefficiency. Employees were often expected to perform complex responsibilities without adequate preparation or guidance. This experience highlighted how essential it is for organizations to establish accountability, provide meaningful training, and foster open communication in order to operate effectively and ethically.

Management practices were a significant challenge. There was a noticeable lack of structured training, and employees were often expected to perform responsibilities without adequate preparation. Micromanagement was common, which limited autonomy and hindered professional growth. Additionally, senior leadership appeared disengaged from operational concerns, an observation I made,  regional directors were not being appropriately monitored, including the misuse of grant funds for personal purposes. The absence of oversight contributed to low morale and a diminished sense of trust.

Workplace culture was strained and, at times, hostile. Collaboration was limited, and there was little encouragement for open dialogue or constructive feedback. The environment did not consistently support employee development, which made it difficult for staff to feel valued or motivated.

The hardest part of the job was maintaining professionalism and productivity within an environment that lacked structure and support. The most enjoyable part, however, was working alongside dedicated colleagues who remained committed to serving the mission despite the challenges.

Foster parents are great, minors are awesome, some of co- workers can be trusted/ friend. However, management is lost. Management from program director. Assistant director interagate, intimidate, harrass, and determine guilt before researching the issue. They treat foster parents and non favorite employees like criminals. The program director warned all employees that the strike three role would affect the third individual.  They have Foster families monitoring minors in the living room area due minor is danger to self and others. Minor was never transferred to a more restrictive area even though was a danger to self and others., Education program clinician interrogates , monitors minor during lunch, checks their lunches. Checks what they are wearing , shoes. And if hair is combed. Foster parents have been cited for hair in lunch box which hair is different color from foster parent, muchy bananas. Cup cakes in a topper ware container closed on kitchen counter. Minors have been transferred from one Foster home to another without paperwork. Case managers, clinicians, Fsw not knowing what child is in what home.  Minors with developmental issues not being given services for up two weeks as foster parent pleas for assistance from organization.  Management lead by Transitional Lead case managers/ supervisors because management are incompetent and playing power game.  No raise. No overtime paid has to be flextime lf approved by management. Magement promotes friends......very poor magement which is referred to as CEO/ORR decision hearsay never actual written proof. Bad budget managing by all in management level.  Management picks the vulnerable to harrass, intimidate , and finally run off or use as a scapegoat as management is conniving and deceitful.  You really do not want to work here , they like the high turn over.

This is a multi-program non-profit agency. 

Our program is aware, acknowledges and embraces who we are: a grant funded program within a non profit agency who must remain conscious of expenses in order to remain open and available to those that would benefit from our assistance. A person coming into the program must be aware of the constraints of working within a non-profit environment. It may be difficult to understand and adjust if one is not experienced with such a program.

The staff is friendly and accepting of others joining our program as new or transferring employees. Although we may not be able to have our own individual luxury offices, we work in a close, but comfortable work environment that affords us the ability to work together and help one another as needed. This work environment is best suited for someone who has experience with team collaboration and working as part of a unit. 

Management is well suited for the job at hand. All managers/supervisors and leads are provided with the appropriate access to the tools needed to succeed. It is a fast paced environment and some of the training must be received while on the job. There is an open door feel that allows you to set time aside and address concerns with management as needed. You are not made to feel as though they are "untouchable." Employees are expected to handle the tasks at hand in a manner that does not require micro-management. I like that supervisors grant workers the ability to gain those independent working/learning skills needed to succeed. 

This agency has been one of the best agencies I have worked with by far. If you are able to dive into a fast-paced, on the job training, non-profit environment, there should be no problems being able to complete the work and collaborating with the staff. 
 
Overall, I would definitely recommend working with the agency to my friends and colleagues. It has been a great and enjoyable work experience for me so far and would love to see our program continue to grow.

I work here because I want to! Every day is different and things tend to change at a moments notice to meet the needs of the kids. We are truly a big family who support each other and have a lot of love for what we do. I may be bias when I say 2nd shift is the best shift to work if you want a genuine experience of the work we do but all shifts work as a team to meet the needs of the children we serve. I just say 2nd shift because we are the most active tight knit group of the bunch because we are the shift that has the most interaction with the kids. 

Working here has taught me so much and continues to help me grow as a human. There are days when we are super busy and on our feet from the moment we get into our shift, days that are relaxed and pleasant but it's always fun 99% of the time.  We do deal with kids with some trauma and issues but I have to say for the most part my work days are enjoyable and full of energy and laughter. 

The kids that come to our facility are from all over the world and we do what we have to in order to accommodate them so they feel secure, happy and are healthy. Having the opportunity to work at an emergency shelter made me realize that this was right up my alley and I'm happy that I made the move to work for BCFS HHS. We are a big happy, fun, creative, compassionate and empathetic family of people who are here to serve the mission we have been tasked to do for the kids we serve.

•	Coordinate case management and therapy services for children, mostly ages 6-17
•	Prepare goal oriented psychosocial diagnostic assessments, service plans and progress reports
•	Facilitate or co-facilitate a minimum of two children’s groups weekly on special topics and issues
•	Provide case consultations, weekly one to one counseling for each family represented
•	Meet all pre-determined deadlines required by programs supervisor and federal partners
•	Coordinate case management and family reunification services for children, mostly ages 13-17
•	Initiate and maintain direct contact with each child and the child’s family while the child is in shelter care in order to efficiently advance the child’s family reunification and release the child from the facility, 
•	Identify potential family members or other sponsors for reunification
•	Facilitate the timely release or discharge of children to family members or other authorized caregivers and document the provision of services in each child’s case file.
•	Support family members or other sponsors to assist them with understanding the process and the child’s needs.
•	Assist with assessments of each child’s needs
•	Assist with writing the Individual Service Plan for each child
•	Report significant incidents according to policies and procedures from the 
•	Maintain case file and Database according to policies and procedures from the UAC Portal
•	Work closely with counselors and Care Coordinators and the ORR

Coordinate all referrals, service planning, and client documentation for assigned caseload.  Serve as the liaison with stakeholders including legal providers and Immigration court.  Participate in weekly supervision with Regional Director and/or Lead Case Manager.  Participate in workshops, seminars, education programs and other activities that promote professional growth and development.  Complete home visits to meet with sponsor and children served.  Maintain a full caseload, complete with ongoing individual service plans.  Maintain regular contact with clients through phone calls and home visits.  Prepare, compile, and submit accurate case files.  Continually assess ongoing changes in behavior, circumstances, or conditions that may affect child safety.  In consultation with his/her supervisor, make decisions affecting the safety and permanency of the child.  Engaging and involving the client and the sponsor in the casework process.  Demonstrating client progress toward risk reduction, achievement of treatment goals and positive case outcomes.  Maintain accurate records, files, forms, statistics and additional relevant information in accord with agency policy, licensing, and/or funding requirements.  Conduct Home Study assessments on an as-needed basis.  Complete weekly case staffing with case managers, case aides, and contracted staff in his/her assigned region.

As a case aide you are assisting case managers and basically do half of their job,  and also get paid half of what they make. work can be slow at times but there is always changes, great place to work if you're starting but have a background in social work. Case Managers not being thorough with their requests can be annoying and not every case manager is in the same page when it comes to requests. You will learn a lot and it might seem like it is a lot of information at first but once you get the hang of it it is easy. Opportunity for advance is possible if you know the right people. Benefits and Insurance are great! CEO is very understanding and they will usually give you more than one opportunity if you make mistakes. In the department i was in they don't like firing people. Upper management is a bit uptight but usually understanding, as long as you do your work in a timely manner. Sometimes it can get stressful and the constant movement of upper management does not allow for people to get used to a system sometimes. Pay is good for what we do. Work environment is great i really miss my coworkers. It is really easy to forget that what you are doing is more than paperwork, it is at the end of the day to help a minor get out of the shelter.

Long list of cons to working at BCFS ( Harlingen)  , but will try to shorten the list with which I feel are most important.  No room for job advancement  (unless managers favor you). Take too long for someone to give you a bathroom break ( causing employees to end up getting a  UTI). Not getting relieved from your shift on scheduled time. Forced to stay on the job if  they can't find someone to relieve you.Calling managers or supervisors on the radio and they ignore you. Expected to stand on our feet for majority of work hours ( allowed to sit only from 10 a.m. till 12:00 p.m. ; only at 15 min intervals). Overworked and underpaid. Company dragging their heels on giving pay raises to direct care workers; even though Harlingen, the largest and fullest facility there is in the valley. No time for family, because of long working hours on a daily basis. Some kids  are very aggressive towards staff and have no respect for the direct care worker. Staff is constantly worried about being falsely accused by kids causing you to end up losing your job and reputation (no thorough investigation,  they just take the kids word over staffs). If you feel you can work in these conditions then apply at BCFS they are connstantly hiring because of all the people that dont last very long working there.

There is a good mission however, the company focuses way more on completing internet based reports and checking blocks and not on the overall mission of helping migrant children.  We never really met our team director he always communted with employees in third person emails forwarded to team leaders.  We would receive tasking and explanations peace mill day by day and spent much time and effort going back to change or add to complete work documentation.  There was a lot blaming and little explanation of process ( don't you remember that email?) type of leadership. We were routinely required to appear complete tasks and before the actual date of completing while our work was continuously audited.  There was constants criticism and blame for issues out of our control and praise was only given on a favoritism basis.  We were intentionally misled on benefits and sick and time and vacation time.  Employee well being was not a consideration.  Constant equipement problems and employees were expected to purchase items with their personal funds; there was no IT support for the most basic net needs. 

I always admired BCFS. Given the opportunity to work there, I realized the people in each management role are the ones who make a difference in the productivity or toxicity of the work environment. 

You have to befriend Leads and other higher-up positions in order to move up or get away with disrespecting others. It's hard to move up by working hard and earning it and when you do, it seems as if you have to agree with what the other Leads and higher positions are doing or else they will complicate your life/job. Some leads do not care about throwing you off the ladder in order for them to advance. Speaking up doesn't always help, it just makes you look bad. 

If you are a parent or caregiver, you become insignificant and useless; there is no working with you. 

I would not discourage anyone from working for BCFS at least once. Even though it is long works, holidays and birthday's away from home, and at times so much drama going on, the experience is wonderful. 

Top Job Titles	Average Salary
Case manager 1 salary reported	$40,000 per year
Health advocate 6 salaries reported	$16.00 per hour
Specialist 3 salaries reported	$20.67 per hour
Family support specialist 3 salaries reported	$21.33 per hour
Administrative assistant 3 salaries reported	$17.39 per hour

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