account manager

tool crib attendant

customer service representative

warehouse/driver

warehouse worker

BLACKHAWK INDUSTRIAL

This is a great job for someone with sales experience and with a knowledge of tooling and manufacturing. This could just be how my branch operated, but having no sales/tooling experience I felt lost from day one. 

I never received an orientation or formal training for this position. After taking it upon myself to sign up for courses through our different vendors, I was denied so I could focus on sales. Knowing full well I did not have any experience upon my hire, I was told I don't need to know the products and to just sell. I was basically forced to learn on my own through YouTube videos after work. I felt like an idiot when speaking with potential customers.

There has been a lot of turnover with upper management over the past year and nobody ever told us what was going on. I normally found out what was happening with BlackHawk through our vendors.

This job does provide you with a lot of freedom and flexibility. I was not assigned a specific territory or given leads, so it is basically completely up to you to find your own customers/leads. 

Also, the majority of the time is spent servicing existing customers, I spent 2.5-3 full days with one customer every week. Which only gives you 2 days to focus on sales. Being an integrated supplier with a large customer is a tough sell, as we are providing a service more than selling a product. Most negotiations with large customers are handled at a corporate level.

Our pricing is competitive with our competition, however our website was by far the worst out of everyone's. It was common for BlackHawk employees and customers to use MSC's website when trying to find a specific item.

All in all it was a great experience learning a sales position, but I can't help but feel like I was set up to fail. I wouldn't recommend this position to someone without prior knowledge of the industry/ cutting tools.

When I started here I noticed how small the place was. This turned out to be a good thing. It allows you to get work done quicker since everything is within close distance. It also allows you to get to know and talk to your coworkers frequently. It's a good bunch here. The manage is encouraging and works with the people. The sales group is good. They make it easy on the warehouse guys as they usually give a heads up as to what might be getting done. The head honcho of the place is very laid back. He knows everyone by name and actually has conversations with his team. Not many big bosses do that. The only bad thing is this job gets repetitive fast. You also get to see some gun manufacturers, which not many other jobs will grant you.

What is the best part of working at the company?
This company is very unorganized and not that great to work for. 

What is the most stressful part about working at the company?
Communication is the worst, takes forever to figure out who you need to talk to . They advertised tool crib attendant job and that’s not what it was. Having to pull a wagon a long distance which can be very heavy in a types of weather, they give you no PPE . Not making it clear as to who is actually over you. 

What is the work environment and culture like at the company?
I’m contracted by BlackHawk to work at PentAir . The PentAir employees are very nice and The Culture Is Great. 

What is a typical day like for you at the company?
Some days are very busy other days are more laid back.

Nobody knows what they’re doing. They source everything from outside vendors. The place was a mess when I started, I’d order a part and receive something completely different. MOQs are ridiculous, I would need 10 washers and 1,000 would be sent to me. They didn’t have a great scanning system, I had to take pictures with my phone and bring it back to my desk to order things and adjust quantities. Management says they want to help and then add more to the work load. I started with 4 facilities and ended up with 6 before I quit. I don’t know how anyone can manage that much inventory alone. I did make decent money here, but money isn't everything.

Was part of one of Blackhawk's acquisitions and was well respected within my former company beforehand.  After that, I was treated as an afterthought like my opinion didn't matter.  Unless Blackhawk directly hires you or you fit their perfect mold, they seem to do whatever possible to push you out; whether it's increasing your workload or making you feel worthless.  Upper management says they want to create a work-life balance but they do not enforce it with adequate resources outside of their sales department.  

They may be big enough to serve customers, but not small enough to care about their employees.

I was let go because I was told they had to much overhead but yet they just integrated with a major company here in the area. This caused them to bring on additional employees but yet when I was let go, my territory was split up between those employees and the Inside Sales Manager. This doesn't make a lot of sense to me, because at the time I was let go I was already up over $110,000.00 for the year and was set to exceed my goal for the year. Then my name was slandered by one of the guys who was working part of my territory.

Too much to do but lacked training and a path to advance needed skills within the office.  Casual culture but sometimes too much so.  It's a fairly new company that is growing too fast for its skill set which is leaving problems for those in the lower-level positions with broken procedures and lack of follow-through to remedy them.  It's a little company trying to be a big company without all the necessary kinks being worked out.    

Blackhawk Industrial operates largely as an acquisition-driven company and appears to be growing faster than its internal systems and support structure can handle. This can create a challenging environment for Account Managers who are expected to perform without the tools or support needed to be successful.


Culture and management were really good. Moving in to new headquarters is when everything changed. Upper management had no connection with employees at all. there was some of the employees that were the favorite ones and they didn't wok hard at all but were always treated as they did. Company had a great future but seems as though the best thing would be to sell it.

What is the best part of working at the company?
Some co-workers were amazing people. 

What is the most stressful part about working at the company?
Disorganized, chaotic mess that rewards bad behaviors. 

What is the work environment and culture like at the company?
Toxic . I don’t really feel the need to say more than that. 

What is a typical day like for you at the company?
Putting out metaphorical fires without support or the necessary training and placating juvenile salespeople.

Top Job Titles	Average Salary
Account manager 86 salaries reported	$46,798 per year
Tool crib attendant 87 salaries reported	$21.30 per hour
Customer service representative 107 salaries reported	$22.36 per hour
Warehouse/driver 46 salaries reported	$20.63 per hour
Warehouse worker 43 salaries reported	$18.49 per hour

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