account manager

technical support analyst

business development representative

software engineer

director

BMC Software

As a Product Account Manager, most of my time was spent developing a client territory for several Account Managers. I served in more of a consultative role -- knowledge transfer, and meeting quotas set forth by management. 

Since BMC Software acquired the security software from my previous employer (CorreLog a Start-up), much time was spent during my first two years assisting in providing insight into accounts where business was already developed, i.e. transitioning opportunities and supporting calls with Account Manager's current clients.

Expect a lot of your time to focus on generating new opportunities, account mapping, relationship building, developing and supporting proof-of-concepts (POCs), developing proposals, sales orders, and closing business. 

Most of your day will revolve around client follow up phone calls, client email follow ups, management one-on-one sessions to discuss strategy and quotas, one-on-one sessions with Account Managers for the same discussion you had with your manager, and product/client meetings to close business.

During Covid-19 there was less travel for onsite meetings, so you could expect a day full of schedule Zoom/MS Teams meeting for client discovery, POCs, demos, developing and delivering Power Point Presentations to management and clients. 

Each quarter there were Account Management reviews that I would sit-in on and every year there was a, Sales Kick-Off, where all sales and engineers would fly out to a city destination for management to bring us up to speed with company direction and strategy. We'd have break out sessions to do some light training and showcase some of the biggest deals that executives took part in. It was fun and a nice way to get introduced to new team members.

It is a very challenging organization to work for, but it has its perks as one of the most prestigious software companies in the world. It's an organization that's been very successful in the mainframe software space for several decades and competes with the likes of IBM, Broadcom, ServiceNow, Splunk, and other similar software manufacturers. 

Over the last several years, BMC Software, has focused promoting the organizations a premier solution within the Autonomous Digital Enterprise (ADE) marketplace. Assisting organizations integrating all solutions invested in to work better together and provide solutions to close the gap where automation lacks.

A typical day at work was checking in laptops, desktops, mobile devices return from existing employees, or by employees upgrading their equipment.
Making service calls on copying equipment, including large capacity copiers, desktop printers and fax machines. Also changing or loading toners onto office equipment, installing desktop printers.
Distributing security  keys among employees in all USA /Canada offices. 
Trouble shooting and correcting problems with pass code keys.
Distributing loaner laptops and desktops to employees. Keeping track in data entry with loaners.
Handling employees and helping with computer issues that require a loaner to be given until their equipment is repaired by one of the techs. Installing mobile device application on all copiers in USA and Canada. And testing mechanism.

Co-workers were great to work around. Very team oriented workers, always very helpful. Very comfortable working environment. Laid back, but when a problem arose that someone couldn't figure out, others within the group would help out if it was something beyond your knowledge. Believe in working together to get the job done especially when everyone is over loaded. Very little gripping.

Hardest park of the job was not being able to finish with one project before another one arose. Not being able to complete something started. Always challenges going on which is a good thing.
We did a lot of testing of new software whether on laptops/desktops or mobile devices. Testing new images always.

The most enjoyable part of my job was meeting with the employees. A really great bunch of people. Enjoyed helping them out, and listening to them explain the problems they were having with the equipment. It was fun going from building to building to check out a problem with a copier, printer, fax machine, interacting with the people. Even my vendors were very nice to deal with. Very professional.

I learned early on how to multi tasked my job. Cause that's what it was, a multi tasked job. I like staying busy. Makes the day go really fast. No problem handling a front desk. It got busy most of every day, most employees are understanding when thy see 6 or 7 people in front of you and your on an overseas call that won't quit. There again, my wonderful co-workers would come to the rescue. They all had very professional attitudes.

The company at first looked to be a great working environment, but that did not last. Recently just went to another company after noticing no career progression and lack of management engagement. I was a top performer in my area, and that did not seem to be enough for them. I have had a long career and this was not my favorite company. 

Job security: There is none, BMC loves to lay off their employees just to improve the bottom line, no one is safe... I was not laid off but did not enjoy seeing people that are hard workers get laid off just to save a buck. Throughout my experiences, I have never seen a company that cares that little about their employees. Especially on the cloud part of the business. 

Management: Very little interaction with the management and their employees. Also, not as flexible with their employees as they advertise. The first line managers definitely need some work. Also a disconnect with the senior leadership and the frontline managers. 

Innovation: BMC seems to struggle with keeping up with the other major companies, not sure if that has anything to do with the current owners but management moves very slowly. one side of the business does a decent job, but the other doesn't do anything and the customers have started noticing. 

Aging Workforce: Seems like BMC is a great place to retire from. which makes it very hard to progress inside the company, which is why I left the company for a better opportunity. I am not young by any means, but my advice to younger people is to start a career elsewhere. 

Work-life balance: There is no such thing with certain managers. On vacation? they don't care - involved in a car accident? they don't care. Also get used to working on weekends. This definitely caused a strain between myself and my significant other. 

Most enjoyable: My co-workers (not managers) - they are a great group of people that are really helpful. 

Compensation: The compensation is quite nice, could have some room for improvements

Like so many other places of employment, life at BMC Software is largely what you make it. The people with whom I work are some of the best people imaginable, both personally and professionally. The talent level at BMC is amazing. As a manager of a mainframe development team, I am very lucky to have the team that reports to me. 
  
I had the pleasure of working for one of the two best managers I have had during my career. A brilliant manager in every sense of the word, my manager is very well respected throughout the entire organization and for good reason. However, I feel that the upper management greatly undervalues, or certainly under-utilizes, this individual, placing said manager in a position wherein the manager's talents are not being properly utilized. 
  
But working for that manager for two-plus years, I learned a tremendous amount of managerial skills and knowledge. I thought I knew a lot about being a good and effective manager - and I did - but this particular manager made me a better and more effective manager. 
  
Among my daily responsibilities are serving as both the sponsor and project manager for multiple projects simultaneously. I interact closely with other product teams, coordinating development, QA testing, and release activities. I work closely with customers as well, ensuring that their product requirements are being met, that we are engaging them in our product designs, and ensuring that their software support expectations are being met or exceeded. 
  
The job is demanding, often difficult, but ultimately rewarding. If you are afraid of hard work and long hours, then BMC is not for you. But if you enjoy working with great people, are self-motivated, and enjoy seeing the fruits of your labor pay off, then you can do well at BMC.

This was the most excelent atmosphere to work in. I still have lasting friendships with some of the co-workers I had here some still employed and others now employed elsewhere. My day to day activities include Analyze and reconcile Oracle in the Global Contract Management Department according to contracts associated with Distributed System products and ensure contract terms are met and reflect in the Oracle database system.
Research back-up documents in Documentum to verify product reports with the most recent contracts, credit memos, and purchase orders to ensure products are accurately entered in Oracle.
Train new contractors on the process of reconciliation.
Research documents between the project team and business unit to ensure that all legal and contractual matters are addressed efficiently and promptly.
Enforce revenue compliance involving discounts with invoice request forms, purchase orders, and support contracts as backup documents.
Prepare and distribute information regarding contract status, compliance, and modifications. Reconcile and document changes that are made to Oracle while also adding hard copies of new contracts to files that are not printed.
Provide account administration through research and analysis of customer information such as company, account, address, and contact data information for customers in Corporate Repository Database.
Research extensively, to validate data through the Internet using Hoover’s, Google, USPS, Dunn & Bradstreet and various other web applications.
Process customer data merges at the company and account levels for data integrity and to remove data duplication in Siebel, Oracle, and One3.
Define, integrate, cleanse, & synchronize over 100,000 items of data in the corporate repository to maintain data integrity.

BMC gave me the opportunity to work on complex, enterprise-scale initiatives across content operations, systems, AI enablement, and cross-functional alignment. A typical day involved balancing strategy, stakeholder management, operational problem-solving, and collaboration across Marketing, Sales, Digital, and Technology teams globally.

I learned a tremendous amount about enterprise SaaS operations, organizational complexity, and the growing role AI and structured content systems will play in modern go-to-market organizations. The company has strong executive vision in several areas and many talented, dedicated people throughout the organization.

The most enjoyable part of the job was building relationships across teams and helping connect people, processes, and systems to solve larger operational challenges. The hardest part was navigating organizational silos and inconsistent management approaches across layers of the organization during periods of change and restructuring.


My review is somewhat critical but only because of my unique situation. Much depends on who you work with and how you get along with them - its not what happens to you but how you react to it. BMC's leadership suffered 3 major setbacks since around 2010, most notably taking a wait-and-see approach to the cloud. Also working against BMC is the age of its software with mainframe and network monitoring going back to the 1980's and Enterprise Application software which is used to provide it's SaaS offering from the 1990's. Its not shiny and new, although it keeps getting repackaged to appear that way, but it does work hence they have been around for a long time. Problem is people want shiny and new, both as customers buying product and employees wanting modern, inclusive, work-life balance places of employment. These things make it a challenging environment - competition with competitors is fierce as the younger companies with the shiny, new product suite are eagerly taking market share away from BMC. This can make it seem like a 'what have you done for me lately' type place to work. Another way to describe it, its always 4th down, 2min to go, ball on the 1 yard line, we just need a little push to get through this. Its constant. It might be a good place to work for but only a year or two - I made the mistake of not having an exit strategy. 


I get bored easily if I’m not always learning or at least intellectually engaged. That’s never a problem at BMC. It’s challenging, but in the right way! I’ve never stayed so long in any one role elsewhere. Yet, with a mere 6+ years under my belt, I’m practically a baby BMCer! It’s like going back in time when you ask colleagues how long they’ve worked there. To hear 10, 15, or 20 years is the norm! And no one bats an eye when a former BMCer returns after a stint working somewhere else. The phenomenon feels deserving of a cheesy cliche about wandering for a while, but always returning home. When this becomes the norm, it’s easy to forget how truly rare that is. Is it perfect? Ha!! Definitely not. You’ll find people complaining about this or that, just as you would anywhere else, myself included. But what’s different at BMC is that the culture feels rooted in a sense of possibility rather than futility, and continuous improvement isn’t just buzzword. That has proven a great foundation for building this business and, as it turns out, a great career as well. 

Occasionally, you will hear someone mention the BMC Family. Who knew that kind of corporate feel-good language didn’t have to feel hollow?  I feel so fortunate  -  proud even - to be a part of it. 

This business is the epitome of how not to run a business.  Communication is at an all time low, management doesn't care about you at all.  
The position applied for was not the role of the job.   I applied for one thing, I was told in several interviews that it wasn't this, and it turned out to be exactly what I thought.

One of the owners treats the business as a hobby, makes rash decisions and doesn't think things through, though not thinking things through and not communicating are the hallmarks of this business.

The office is cramped and unprofessional.  The coworkers in office were wonderful, but those not in office would stab you in the back if it would make them look good, and are not helpful.  

If you read this, do not work here, it's stressful and unprofessional.   They said they are growing but every day it looked as if they kept falling more and more apart.  

Do not work here.

Typical day would include watch work queue for customer requests.
attend product team meetings.
participate in new release design and planning meetings.  Review team members documentation.
Learned many different aspects of software development.  Including installation and maintenance of IBM, BMC and customer software.
Worked hand in hand with mangement to implement timely delivery
of software as well as fixes.
Worked remotely but was in constant contact with team members, customers and mangement.  Enjoyed being a team member and  contributing to the success of our software offerings.
The most challenging part of the job was getting customers to correctly explain their issues and the surrounding environment so that the correct solution could be formulated.
The most enjoyable part of the job was when I was able to resolve a customer's issues by identifying and fixing complicated programming
issues which included intense debugging of software.

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