guest service agent

night auditor

hotel housekeeper

hotel general manager

limpieza y mantenimiento

BMI Hospitality Management

I was interviewed, hired, trained, assigned work, and ultimately terminated by the same manager. I was hired with no prior accounting experience, and I was upfront about that from the beginning.

The role involved managing accounting tasks for five hotel properties, which was a significantly heavy workload for someone new to the field. Despite working hard, staying focused, and doing my best to stay organized, I struggled to keep up with the volume and pace. I made mistakes as I was learning, and although I took accountability and corrected them when brought to my attention, I did not receive the level of support or training I expected.

I was told during the hiring process that I would have two work‑from‑home days, but that never occurred. I consistently put in effort, maintained a positive attitude, and tried to improve, but I did not feel supported or given the time needed to adjust to the demands of the role.

I was hired in August and terminated on December 30th. The termination felt abrupt and unexpected based on the effort I was putting in. Overall, the workload and expectations were not aligned with the level of experience I had, and I did not feel the environment was conducive to learning or growth for someone new to accounting.

I truly hope this company heals from whatever made them think it is okay to treat human beings this way.

There is so much turnover in this company therefore there are so many different management styles you have to adapt to on short notice.  The service excellence bonus was great, but the regular pay and benefits were very poor and you often felt like you never did enough all while working overtime.  I've worked many shifts by myself at an airport property due to poor management and planning.  I've had AGM's refuse to come in to help when we were short staffed, or would just sit in their office watching the front desk camera, and blame us front desk agents for the complaints from guests on check in times and call waiting time.  Again, there would be only 1 or 2 of us at the front desk in the middle of summer at an airport property, during cruise season, and all while we had contracts with housing Alaska Airlines trainees, the line to check in would lead outside and all lines were on hold, and some of the management I had would refuse to come out to help.  Even a few of our drivers would step in to take calls or answer basic questions.  Now, I did absolutely have a handful of amazing team members and GM/AGMs but corporate was quick to shuffle those people around so having that sense of a strong team was always short lived.

Poor leadership, poor communication, and inconsistent expectations. Zero work life balance. Direction changed frequently, support was lacking, and getting clarification on important issues was hostile and degrading. Expectations were communicated one way and handled another, making it difficult to understand what success actually looked like. Overall, this was a stressful and toxic work environment that felt disorganized and poorly managed. Do not apply to this company, save yourself the headache. 

I worked there for a year i felt i picked up people slack wene you tell Manager they didnt do anything they expect you to do 100% but wene it comes down to needing help they let you sink by yourself lot of turnovers . Also wene a problem is between two employees the manger will listen to one side of story and not to the other employee lot of people have gotten fire that way there is also lots of favoritism becareful with this company no growth in it .

Their solution to poor executive management is to fire people. Corporate never accepts responsibility. When they mess up, they fire the GM and start over. They've gone through several GMs in the short time I was there. They don't care about their employees at all. They don't allow GMs to operate autonomously and they micromanage like I've never seen. I learned later that they have the worst reputation in the business and I see why. 

I worked here for three years and it was the longest I'd seen anyone work at this property in operations.

The hours are shaky, you WILL be called at home, you WILL be texted constantly, you will be expected to work any and all hours employees call out for while simultaneously being guilted for not being good enough when you ask for a break. 

If you don’t enjoy getting your overtime benefits, then work for one of the BMI Hospitality hotels! I worked for over 100 hours one pay period and only received 2.5 hours of overtime. They don’t care about the workers at all, their managers are incompetent and will side with the guest every time. I now know why the turnover rate is so high for this management company...

I have loved my time at BMI been with the company since 2017 however the schedule requirements are becoming a lot to bear. Very competitive pay and with bonuses you can bring in some nice paychecks for entry level positions. Hard work will be rewarded with promotions when they become available and the ability to transfer locations is fairly simple. 

Be very careful with this company!!!! They pay you what they want and how they want, they don't respect your rest hours and it's also a very toxic environment, if you were thinking of working in the restaurant it's even worse, be very careful with this company or you'll end up losing your time and a lot of money.

It's a Joy to work for at least until they hire the stage crew youth. I was night Audit but I think due to my qualifications and previous experience I had unauthorized opportunities that were unbias and unauthorized outside of my wishes.

Top Job Titles	Average Salary
Guest service agent 22 salaries reported	$21.31 per hour
Night auditor 18 salaries reported	$21.45 per hour
Hotel housekeeper 14 salaries reported	$22.87 per hour
Hotel general manager 10 salaries reported	$114,500 per year
Limpieza y mantenimiento 11 salaries reported	$17.95 per hour

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