installer

delivery driver

administrative assistant

warehouse clerk

assembler

Backyard-Products-LLC

Backyard Products has strong potential and a clear stated mission around customer-first service through its “5 Habits that Drive Our Success.” However, there is a noticeable gap between that vision and operational execution across departments.

Employees are expected to perform at a high level with limited standardized structure, inconsistent cross-department training, and minimal backend visibility. Frontline teams are often required to make real-time decisions or accommodations without full authority or alignment with box store contracts, online representations of services, or outside sales commitments. This creates brand inconsistency and puts customer-facing employees in a reactive position rather than a proactive one.

Communication breakdowns between departments, contractors, logistics, and installation teams frequently result in delayed shipments, missing materials, failed inspections, and rescheduled projects. These gaps increase project cycle time, impact customer satisfaction, and place avoidable stress on frontline staff. Installers, as the final brand touchpoint, vary in quality and execution, which can undermine the significant coordination work completed internally.

Frontline employees also absorb the emotional consequences of systemic miscommunication. Customers often escalate frustration toward frontline staff for issues outside their control or for misinformation received elsewhere. While revenue growth and “unit” targets are emphasized, the structural support needed to consistently deliver a customer-first experience is not always present. Over time, this creates burnout risk and potential retention challenges.

There is flexibility at the branch level to build internal systems and improve workflow, and employees who take initiative can succeed. However, for the company to scale sustainably, stronger cross-department alignment, standardized training, clearer accountability, and modernization of systems would significantly improve execution consistency.

With improved structural clarity and operational alignment, Backyard Products could more fully realize its customer-first mission while strengthening employee retention, brand reputation, and long-term growth. This includes but is not limited to prioritizing work/life balance, hybrid work options, and expanding benefits like furthering education.

I don't blame the office management for the toxic work environment, but every management level above them is disorganized and disconnected. Please believe the customer and contractor reviews before making the decision on whether to work here or use their services. You will destroy your truck and tools the longer you work here and the pay somehow gets lower and lower along with that process. They are not loyal to their veteran  contractors (who have proven their ability with time and experience on successfully completing contracts ) and will intentionally flood the system with inexperienced contractors and starve you from work. Then, after they are bombarded with callbacks and major complaints from customers about shoddy work, will overburden the veterans and their office management with callbacks (contracts with low pay and pitiful gas pay) that could have been prevented if they would have just been loyal to their veteran contractors. Overall this ends with contractor burnout and demoralization of the employees  and contractors who are trying to actually do a good job. I loved my job, and I worked hard to do an amazing job, but ultimately had to leave because it was not sustainable. You will learn a lot, but be prepared to be on your own in the field, with customers who have no idea of what's actually going on and who are usually angry because of the lack of communication from the company. If you are a new builder, learn to protect your own interests and document everything for your safety and reputation as a builder (definitely CYA). The customer and the company will naturally hold you accountable if anything goes wrong and this was the mantra I had with all of my contracts. Be prepared to pay a lot of money for insurance and make sure you don't hold your breath about having enough work to cover those expenses, keep a second job or have a side gig for slow weeks  when work becomes non-existent. Like I said, this job is great for field experience only. 

 I actually enjoyed the local management team (people in the main office where you will pick up your kits) and the other builders because we were united in our efforts to solve problems and make the best out of an impossible situation, created by upper management; but don't expect to be paid well for your efforts and don't expect the company to care about you. I digress. 

When I first started working here, I was told by the TM was in line for promotion to Regional Mgr. Shortly after my hire, the promotion went thru and I was then promoted up to Territory Manger, this was prior to peak season. 

Staff was never held accountable and when I instituted changes, met with criticism and push back. Assistant was hired by RM with knowledge he couldn't work early shifts or after hours. This was learned within days of him starting and was brought to RM attention but nothing was done about it. Lack of cooperation on his part during the busy season and him being disrespectful to RM caused his termination but well after the 90 day window had expired. The remaining office staff when asked to perform their tasks and call backs in a timey fashion, was met with inconstant action. 

I had a successful first season but there were many issues. From the beginning of March thru August, I was in before 6am until 8pm many shifts upwards 6-7 days.. We addressed them in the off season. We hired new staff and added additional installers. My follow up to senior office staff was communicated but not taken as constructive. 

From that first season, I was awarded best performance from Lowes and also had beat out the home territory of Costco's for single best site sales performance.

During my second season, staff was dissatisfied with changes from lessons learned. I had a new assistant, who was tasked with an incentive for a new position. I had told him he needed to be more pro-active because the RM wanted to see more from him before elevating him. Unfortunately, he didn't and another was hired. 

Overall, a lot of the difficulty could have been addressed before the issues grew. More support from my immediate report would have saved distress and the issues that arose.

When released, RM had incomplete paperwork and told me it would be sent over later. When filing for unemployment, I discovered RM had filled in remaining boxes unknowing to me that would deny me benefits. Also RM kept delaying my reimbursement of expenses, to which I am still owed.

I worked at this company for right at 3.5 years, and I gotta say it was a complete waste of time!!  This is a company that doesn't treat you like you're part of a team/family, so if you're wanting that, it ain't here!  If you work at one of the branches, which is where I worked, you're ran by corporate, however, they never ask you for your input or insight into how things might be better, they just jump in constantly to tell ya where you're in the wrong!  The sad realization is that I'm actually ashamed to have stayed and worked for a company that's so shady!  I was told initially when I began the job, that I was going to be made to lie to work at Backyard, & that's exactly how it was the entire time!  I had to forge documents, they lied about their buildings in FL, & certain things about sheds don't meet code!  They terminate folks left and right too, which is an indicator that it's a terrible company, that most people don't give their all to!  Um hello?!!  One of the strangest things to me was that I was always warned to never reach out to anyone at the corporate office, in the high ranking positions that is, they were just not to be addressed!  Ha ha!  What total bunk!  Anyway, on a serious note, my point in stating any of these facts, is to say to anyone looking to work here, no matter what the position is...don't do it!  Don't buy their products either, because they use the cheapest of materials!  They don't care how the installers build their products, because there's absolutely zero repercussions for the installers!  This company expects you to just make things happen, with no solutions to change or make things better for the employees, and the company itself.  In a nutshell, I grew to truly despise Backyard Products, and everything they stand for, and you will too, if you take a job with them.

I know I may come across as a disgruntled ex-employee, but again, I want to speak the truth and shine a light on the way this company conducts itself.  In the end, I couldn't be more happy and thankful to not work for this company any longer!  What a huge blessing! Thanks Backyard!

Once loved working for this company but now days management has lost there way with quality standards and back ground checks on new employees senior employees are always the ones that get shafted with either more work or less hrs benifits in my opinion are terrible but that’s just from what I see because I do not have Inc through this company if I did let’s just say I would have to have a part time job as well as my full time job just to be able to afford them and don’t expect any profit sharing unless you consider a $50 Kroger gift card at Christmas time a good bonus pay raises are usually never more than 50 cents even the best employees can never get more than $1 more per hr and that’s after fighting for it if you don’t say anything on your own behalf then just always expect no more than 50 cents more per hr every yr oh and your raises are not based on your hire on date it’s more like whenever they get around to it. Like I said I once lived the job and was considering making it my career until retirement but now it’s time to start looking to better myself but for anyone new to this place atleast the starting pay went from $11 to $16 or $17 so it’s atleast $5 more than when I started 8 yrs ago so for a senior employee it’s pretty upsetting that you work so hard to move up the chain to get to that level of pay and took 5 yrs to get there and now there starting people out at the rate you killed yourself for yrs to get to. I completely understand that times have changed and rate of pay has to go up but to not take your senior employees up a few bucks as well with that new starting rate is why most senior employees will be gone within I would say another yr or so 

When you work here a typical start to your day is an installer not showing up for work or stealing extras in the yard.
You then have to call their now incredibly mad customer and lie. Because management makes you. 
They have no recourse for installer infractions.
When I began working there the lead manager would go on rampages throwing things and swearing. Berating the assistant managers. To this day no one has ever apologized for this incredibly hostile environment. Which was better than dealing with the up and down nature of the Regional managers.
Also when I started, there was sewage leaking under the building. The smell would be so foul the girl I was working with and I would have to leave. We eventually moved to the back of the warehouse, for and I quote "our safety". The warehouse guys hit the doorway so often the window almost broke, so a manager put a large piece of osb in it. 
That way glass wouldn't fly in my face while I worked. 
The in house managers have no say here, they sent in over 10 quotes for the toilet problems. That is why it took a year to get repaired. They also pay 30% less than every other company in Tacoma. You will make the same money working at Jamba Juice and life will be safer.
When I brought up the issues with upper management I was told in more words, that my opinion did not matter and every other Admin was dealing with the same things. 
This company has a really hard time keeping employees, and I completely understand why.

What is the best part of working at the company?
The best part of working at the company is the opportunity for growth and stability. There is room to advance if you are motivated, and leadership supports development. I also appreciate the consistent schedule, which allows for a good work-life balance. The expectations are clear, and the environment encourages accountability and teamwork.

What is the most stressful part about working at the company?
At times, priorities shift quickly, which requires strong time management and adaptability. However, the fast-paced environment also helps build problem-solving skills. No stress when you love what you do

What is the work environment and culture like at the company?
it’s a stable environment where employees are encouraged to improve and succeed.

What is a typical day like for you at the company?
I review reports, monitor performance metrics, and support the team with questions or complex situations. Communication is a big part of the day, working with other departments to ensure orders and documentation are accurate. It’s a fast-paced environment, but staying organized and proactive helps keep everything running smoothly.

The call center employees are required to do so much more than take calls. They are expected to pick up so many other responsibilities from other departments. Management is a joke as well as veteran employees who bully and pick on others they don't like. The culture is toxic. Your lied to by executives/management so they look good. They refused to allow an employee to seek medical assistance.  Once multiple employees walked off the job because they were told that these managers were the rock stars of the company when indeed they were toxic and bullied. Customers call screaming at you because the product isn't delivered on time from the local offices throughout the country. Customers call cussing you out because installers leave unfinished sheds or damage property. Then those offices lie to you and/or the customer. You don't get paid very well either and they pay new employees more than ones who have much more experience to get them on board and don't raise the seasoned call center agents wage to reflect. The most enjoyable part of the job was going home!

Branch managers are 100% responsible for their P&L, local staffing including office staff and subcontractors and for ordering, shipping and receiving of goods and inventory control of the warehouse. You work with big box retail store who sell your products for installation. 

The good;  pay, company truck, inventory and scheduling control. Many of the support staff are friendly and helpful. Training stores and job site visits are good and fun.  

The bad: Branch Managers abilities to manage the numbers and control the business are hindered by having to travel to sweep out displays at all location, including kicking out homeless and sweeping human feces out of sheds as many stores don’t care about the upkeep regardless of the relationship.  Many times you are required to send your builders to other markets to help them hit their goal because they don’t have enough contractors. This pushed your lead times out and decreases your daily build numbers  management then is on you for lower production numbers. You are not allowed to bring your crews back or use the mandatory decreased capacity and a reason for lower production per week. Management is informal but not always approachable. There is an “in crowd”.  

Worked there for 2+ years, I enjoyed the building aspect only.

The Tacoma location has a huge trade area, you'll be expected to drive for hours in most cases, on your own dollar. Even though the company charges the customer for extra milage they don't share this fairly with the builder.

You will be expected to have a full size truck and trailer, your own tools, a Contractors License, paint equipment and more.

The pay is poor for what you have to put out, and the leadership could be improved greatly. Caught the Manager talking negatively about other builders and employees on a regular basis.

The days are long and the pay is well below average... this branch is always under staffed which puts even more stress on the builders.

The "Office Manager" is the most rude person you will ever have to deal with, as a builder you are not allowed in the office area and don't even think about calling her if you have any administrative needs... on the other hand you are expected to answer her call to your personal phone on the first ring, or else!

All in all, I am happy that I worked there and got to experience this in my life, I learned what "not" to be as an individual.

Top Job Titles	Average Salary
Installer 156 salaries reported	$439 per day
Delivery driver 1 salary reported	$450 per day
Administrative assistant 4 salaries reported	$20.13 per hour
Warehouse clerk 14 salaries reported	$18.29 per hour
Assembler 3 salaries reported	$283 per day

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