renewal representative

territory manager

account executive

partnership manager

business development representative

Barracuda Networks

Typical day, I would say I was a lobbyist. I would speak to account executives or sales managers in the department I was asked to manage. I learned so much about the sales operation than any other place I have been in. Training honestly involved someone who did not really care for her position. It was her birthday on my first day, so she didn't take very much energy in teaching me what was needed to do. My department, it was clear that people in those positions cared about the accounts they were in charge of. My trainer was very rude when I asked questions. Especially when I asked questions, my trainer would seem annoyed and frustrated, making it seem as if I was taking her time away from whatever she was doing. It made it seem like she was forced to help me.  Although I didn't receive the assistance of someone being new to the department, I learned a lot about sales and communication with the clients. Luckily, there were account managers that made it clear that they would be willing to assist anything I had problems with. I had my own account for 6 months, which was acknowledged when having quarterly reviews. I connected with numerous sales representatives; contacting leads, conducting demos for products, and creating relationships with the accounts I was managing. The hardest position was receiving the help I needed when I was unsure. Although this happened, hard times makes you a stronger person when you have to figure things out yourself, and that's what I did. The most enjoyable part was actually having sales representatives call me on a daily basis, seeing how I was doing and informing me on any potential leads they had, which helped with determining what was closing during the month. My job as an inside sales representative focused more on the sales representatives, not customers, which helped me develop into the sales roles I hope to pursue.

The help desk role is a position that some new graduates just take as an easy way to gain experience because this type of job is very easy to land. It's not for everyone, actually it's not for most. This is why these types of positions are always open and hiring cause there's as many quitting as there are getting hired. 

Let me express to you that this is an extremely stressful position. You will take an enormous amount of calls and deal with an extreme amount of stress trying to solve problem all day long. Just when you feel like you got it all figured out then you find yourself stuck on another 2 or 3 hour phone call with sweaty palms and a migraine. An occasional occurrence of this type of day can be tolerated by average or above average soldier. But the repetitiveness cannot be overcome without years of experience and will take down the best of the best. 

What I can say though is if you're determined to wrestle this bull and try to grab it  by the horns, Barracuda is likely the best company to make this venture. They have some great management that understand what the techs go through and will do what they can to try to help you out. 

There are some good pros such as being located in downtown Ann Arbor. An arcade in the break room. Subsidized vending (cheap snacks), and free beer (which you will need on a regular basis after 3-4 months). All coworkers and very cool and friendly except the engineers. They come across as you're beneath them and not approachable what so ever.

I was hired as an EA for a very low wage - which suited me at the time due to it being short term and near my usual neighborhood. The wage itself seemed to indicate they were a struggling company that needed a seasoned EA (hand goes up). 
I was surprised to find that what they really wanted was a work mule who took zero initiative and played dumb so as not to make the other EAs look bad. 
As I began to clean up months of standard internal tasks that had been neglected, and reaching out to other executives who did not have administrative support, I began being talked about. Eventually, one of the other EAs - typically found out in the smoking area or on an extended lunch - started planning how to make me look bad with silly things like "catching" me not working, or berating me loudly for an imagined offense. This from someone who didn't even know small standard must-knows, like how to add a signature to OL or how to determine the time in Texas for a cross-zone meeting.  
I left their gladly, though sorry to know that the umbrella company is not included deeply enough in business end of this dog eat dog culture. If the right people had been involved, I would not have been the one leaving.

Working in this division was a frustrating and disheartening experience. Leadership fosters a toxic culture where credit is taken for employees’ work, unrealistic expectations are set without support, and personal well-being is disregarded. Sick leave policies were inflexible to the point of being dismissive, and management often misrepresented employees’ efforts to higher-ups.

Senior leadership frequently undermined their own team in customer-facing meetings, prioritizing vague sales rhetoric over real expertise. Internally, security services were misrepresented—marketed as proactive and responsive but, in reality, little more than a single product repackaged with minimal true support or insight into client environments.

Overall, this is not a place that values its employees or delivers on its promises to customers. Those seeking a supportive workplace or a serious cybersecurity role should look elsewhere.

A typical day at work consists of supporting the customers with any issues that may sometimes not have anything to do with the product that is being supported. Actually I would say approximately 30% of the time maybe more, I have helped fixed issues that have nothing to do with the product and helped the admin/IT professional/someone that was in charge of IT systems with no actual experience, fix an issue on their servers. I'm usually very patient and customers are appreciative, so I'm normally more than willing to help with those issues.

I learned a great deal about networking and troubleshooting so it is a good place to learn basic networking in a professional environment.

I enjoyed the coworkers above all else. It was an atmosphere in which we could help each other with better scripts to help troubleshoot issues better. Cracking jokes in between calls. Made the day go by faster and put you in a better mood. It was mainly work oriented, but we still had fun doing it.

Fun when I started.
Various seasonal Call to Actions changes from Exec's.
Constant mathematically missed generated quota numbers.
Huge employee turn over, even classic Executives bailed.
Micro-managed to death.
"Just Keep Selling" while the ship is sinking sales mentality, always keeping employees in the dark, especially during mass layoffs.
Employee requests always go unheard by executives.  Top-down management, large buddy system.  If you are not a yes man, don't adapt quickly, or shut up and do what you're told, you won't survive.  Fraternity type sales floor with bells and screams as if its the Wolf of WallStreet.
Get In, learn, try to advance without selling your dignity and drinking the cool-ade, move to a competitor who has better employee onboarding and training, product and technology or Gartner placement, advancement opportunities, and a work-life balance.

They threw me in on their next gen firewall team off the bat, and it got me a lot valuable knowledge of hands on experience in enterprise networks. And the product is great. But the work culture sucks, and compensation is not guaranteed
Teammates never come in on time, are lazy and unhelpful. Most of the managers there are just hiding around the corner. There is a snack bar down stairs with only unhealthy foods. Tier 2 means absolutely nothing , only you can come in late and leave early, don't have to help others. Also the communication for processes for RMAs for example across the company is a nightmare. And finally, compensation is guranteed at interview of a raise at 6 months but is entirely false, this is not clear text and they gate I'd say about 70% of people of getting their raises when they deserve.

Barracuda is the definition of a toxic work environment. They are managed by fear and do not promote people having their own perspectives. Leadership causes a negative work environment that is not positive for people. Barracuda will does not like anyone who speaks out for what is right, and they will promote and reward people who are unprofessional in a normal work environment. There is no accountability for people creating issues and when you look for help, it goes unanswered. Barracuda is NOT a channel-first company. They are selfish and self-serving only. The partners DO NOT MATTER.

DO NOT WORK HERE IF YOU CARE ABOUT YOUR PERSONAL AND PROFESSIONAL HEALTH.

It's like working for a 1990's startup tech company but with no hyper growth, stock options or advancement potential. Very dysfunctional sales environment that creates competition between co-workers. Very little training and extremely high turnover. Management sells you on a "group" quota payout structure but will not give you the time needed to ramp up your business before the threats and micromanagement begin. I've never seen nor experienced the amount of micromanagement Barracuda uses on it's employees. Top management spends all their time monitoring employees and questioning everything they do instead of helping them sell. I would not recommend working here unless it's the last job on earth and even then I wouldn't take it. The most enjoyable part of the job was the day I resigned. Yes, it's that bad.

Excellent place to start a career in IT. Technical support can be stressful. Extremely demanding job. But it’s a place where a driven and motivated individual can succeed and advance with a good attitude, a strong work ethic, and a little patience. The compensation might be a little low as compared to other employers in the same industry, but Barracuda does try to take care of, and invest, in their leaders. No global corporation is without its faults. Some misalignment between departments has caused headaches for employees, but on the whole, it’s been a great place at which to grow a career.  It just requires an employee to have a little toughness in them.

Top Job Titles	Average Salary
Renewal representative 11 salaries reported	$78,568 per year
Territory manager 2 salaries reported	$108,500 per year
Account executive 5 salaries reported	$189,500 per year
Partnership manager 13 salaries reported	$109,000 per year
Business development representative 2 salaries reported	$77,500 per year

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