remodeler

commercial sales executive

installer

sales consultant

outside sales representative

Bath Fitter

Started out entry level and worked my way up to District Manager. Had Critical success making a lot of money. That said, 70% of it was commission. That means, average District Managers in most large companies make around 75k yearly on base salary while you make less during your MOST SUCCESSFUL year. I destroyed my yearly goals more than twice over and didnt even match the average earnings of a District Manager in most companies. Turnover is extremely high simply because it is sales. The company is plenty honest, its cutthroat and they generally wont sugar coat that. So, be ready for stress. Stress management is one of the biggest reasons I saw my peers drop out often within the first 3 months as a District Manager. 
A lot of advancement opportunity even from entry level. I started out entry level and moved up a lot until I became a District Manager. Simply put, if you can hit numbers you can get promoted. The idea is "move em up or move em out" which has it's own pros and cons. Great for somebody new to their career. The reason for the massive advancement opportunity is due to the high turnover rate constantly opening up positions. Simply put, sales isnt for everyone. 

Covid-19 hit my department hard. Our entire department was shut down leaving myself and thousands of others laid off out of our jobs with no idea when we would be able to come back. It is kind of hard not to feel some sort of thrown away after devoting time and effort into building an effective and productive territory only to be thrown away with minimal effort put forth to keep anybody. Itll be hard to feel any job security after this covid incident if I were to come back. All in all though, I loved all of my coworkers, greatly enjoyed growing my own territory and team and leaving my own footprint into a successful territory, and this job did wonders for my resume. Covid has hit a lot of businesses hard so I'm trying my best not to be too harsh, however, I know they could of handled the covid outbreak much better as opposed to laying off an entire department including successful managers(which were hard to find as the high turnover rate shows). 

On an off note, the leadership in Bath Fitter is well enough. They do indeed listen and change the company for the health of their employee retainment and more which is more than you can say for a lot of companies. For example, I mentioned the low pay in comparison to other companies. Bath Fitter was continously working to improve our pay structures year after year(no joke I think I had 4 different compensation plans drafted every year as a District Manager although dont Quote me). So, they do indeed listen to their employees which is a pleasure to see. Kudos to the Bath Fitter leadership for trying to figure it out.

Work for what you get. Dont make excuses for yourself. Dont ever be satisfied with your work. Always be growing your team and territory. Nothing is the end of the world. For every good day the next can always be bad. Do not linger on stress as incidents will always come and go. 

These are all some sayings and mentalities to have to be a successful District Manager at Bath Fitter. For all the cutthroat sales, day to day stress, underpayments compared to position averages and more bath fitter did many things for my career that are positive too and for that I thank them. 

The good parts about working at the Bath Fitter call center are the set 8 hour shifts for full-time or 4.5 hours for part-time. Some of the managers are friendly and helpful. They hire quickly so if you're in need of a job you'll get the job within a week. It's good to gain skills and experience for a better call center job. Occasional lunches provided by the company. 

The bad parts about working for Bath fitter are the expectations set by corporate. You are trained to be aggressive towards potential customers in order to set leads for the sales reps. Your job is to convince people to have a sales rep come to their home for a sales pitch whether they want it or not. It can be very uncomfortable because you are instructed to continue your pitch even if the potential customer says they are too busy to talk or even if they tell you they are at a funeral (seriously, even if they tell you they are at their mother's funeral you have to say "I'll be brief" and continuing pitching the free demo). It feels rude doing it and is definitely soul draining. You also cannot answer certain questions like the average cost and have to argue with people about these details. The managers will get mad at you for putting people on the Do Not Call List even when the potential customers request it. 

There is a great deal of micromanaging as managers will stand behind you and commenting as you speak on the phone. Some managers are rude. The managers play favorites and those people get the best leads consistently. 

The ugly are the benefits and workplace culture. Few vacation and sick days are just the beginning. They offer bare minimum life insurance at a high cost, a not much else.  

The pay and commission is low; you make $7 commission from a $6,000+ sale and your hourly wage fluctuates between $11.50 and $14 on average. Your pay may be $14 one month then $11.50 the next, and this could be because of "slow seasons" like around Christmas.

You also get a flat $20 commission from a large amount amount of your leads. When you set leads for O'Gorman, which is another franchise we do calling for, you don't get commission based on the leads you set, only the flat $20 a month. Half of the leads you set could be for O'Gorman, so this makes you put in a lot of effort for an abysmal commission. This shows a clear lack of respect for employees. 

This one is the WORST: If you call out sick and don't get a doctor's note, they take 25% of your commission away per day. This one is horrible as they are taking a fairly large percentage of your already low commission check. This can be hard on employees without insurance - and it doesn't help that the insurance offered is bad. 

Overall, the Bath Fitter call center is a pretty terrible place to work. It's good for a quick and short term job, but that's about it.

Was an employee recently, my job was to report to my local mall and harrass people for 4 hours to buy their product. They give you very little training and give you papers in a binder that tells you what to say. They don't want you to take no for an answer from any mall shopper. You get minimum wage, 4-5 hour shifts and their hiring sign SAYS they have flexible hours but I was always given a hard time about what days I could work(I have a toddler at home). Commission is only $4 IF your shopper actually buys something. I was working 3 days a week but couldn't get more than 2 potential customers a week so was cut to 2 days a week. Orientation was an hours drive and 2 hours long, they said I would be paid for it but never was. They said it was the only time I'd have to report there(I don't drive)but had to report to mandatory meetings once a month for 2 hours of just "practicing" how to get people to stop and listen to us talk about the MAGICAL bath tubs. My manager was a young girl who rarely spoke to me over the phone, she never answers her phone and she replied to text message sometimes but was always rude in her way of communicating, actually hanging up on me once! You must have a cell phone to clock in and out and make appointments and it must be done a certain way or they WILL NOT pay you. I was eventually fired because I wasn't making enough sales for them. The only time you see your boss is when you're sales are low and they stand over your shoulder telling you what you need to say or not say OR they're going to fire you. You must have direct deposit and they mail your paystub every 2 weeks. You receive your schedule through group emails. We are not given prices for their products and are not allowed to give estimates to mall shoppers, even though they will ask you. They say they are having a 10% discount for a limited time but thats a lie, they always have it. They DO NOT  do Jacuzzis or toilets and sinks. They DO NOT  have "colors", theres only white or off-white. And they don't service renters or mobile home owners. They make false promises that their product will not crack or stain but they say there's a lifetime warranty because it does. Assistant manager was unprofessional in his use of profanity and putting down employees/sharing personal info about them. Dress code is business casual. They do send "secret shoppers" to spy on you sometimes.

I worked the sales department, in which they called consultants.... I loved it at first. The coworkers are awesome, and very supportive. And, at first everything seemed green and lush. But the grass is not always greener on the other side. 

When hired by the company they send you to training for a week in their facility in PA. The training is good, they do work with you to make sure you know what they are selling. Although, they only go over the bathtub part. They sell you on the fact that the product sells itself and that the only reason you won't sell it is because of something you did; and if you know what you are doing you can sell over 100k a month. It's all bells and whistles though. 

What they don't tell you is that they do what is called cherry picking the leads. You have to be in the "click" to get the good leads. They will lie to you and say that they don't cherry pick... but you can tell for the fact by looking at the top sales person and then the second "best". If the second best makes less than half the amount. There is a manager in one of the offices that has been the lead sales rep for the past couple years....if that doesn't show how shady they are then I don't know what does. 

You will be on call from 8 AM until 8PM, so be prepared to have no life. Granted, usually if they don't call after 5 you won't be called. You also will have to drive a lot, an average of about 2-3 hrs one way Another thing is if that you don't sell, then they will take what leads you have and give them to someone else. Then if you really do poorly in their eyes they will give you appointments such as trailers and disabled individuals who couldn't afford their systems even if they sold everything they owned. 

The lead room will also lie to customers to get you through the door. Telling them that we could line a fiber glass tub, or something along that line. The lead room is good at what they do....

When one would ask for help, if they were having issues with closes or something else, you would have to beg for help before you receive it. In fact the managers are more interested in filling their pockets. 

The Installers have a hard time as well, they get paid a percentage of the sale price to do the install. And if they sales rep didn't do their job then that would cut the costs of what the installers get paid, sometimes even having them loose money by having to go back a second time. 

Would I recommend this company to someone? Not with the current management. They will throw you under the bus to suit them at will. 

I do believe in the product still, but that doesn't make up for anything they done. 

Beware!  Unless you're an amazing hard-sell sales person, it won't work for you.  In the Illinois-Iowa area, you'll receive rushed and harried 4-day training on very important details of the sales techniques and documents. You'll be trained by the owner who is constantly interrupted because, well, he's the owner. There was no actual following of the training manual which was actually quite good! Upon return from training you'll be expected to get out there and take appointments ready or not.  You'll be told that almost any mistake on the forms can be corrected...what that really means is that you'll be driving all over the state for signatures and/ or you'll be docked big percentages off your commission.  Leads come to you the night before or the morning of unless you ask for a day off.  Leads are scrappy.  The rep at the Bath Fitter booth at the local home show doesn't care what is told to prospects.  They're just desperate to collect names and numbers.  Prospects are even often mislead.  Then the rep drives a minimum of 1 hour, more like 2 hours to see people who can't begin to afford our product.  But it's the sales reps fault that a sale wasn't made.  A choice in the app's drop-down menu must be chosen after each sale, and they all point to failure on the reps behalf.  IT'LL BE MADE VERY CLEAR THAT ANY LACK OF PERFORMANCE IS THE REPS FAULT!  And they go through sales people like crazy because there's no skin in the game for Bath FItter.  No payment at all for travel and wear and tear on your car.  They don't care if you fail because they're already training someone to take your place. And your co-worker can't wait to see you leave.  And your office manager doesn't feel the need to be friendly because she knows darn well that you likely won't last.
Managers say they'll ride along with you if you start to fail but they don't.  So unless you're a hard-core tyrant sales person who can squeeze money from any unsuspecting prospect, and you have a history in this industry, you'll have few sales and no respect.

When I was hired on at Bath Fitter I specifically asked about growth opportunities. I was ensured that the company likes promoting from within and encouraging growth across departments. However with the structure and tenure of employees in higher positions, like likelihood of personal growth is slim.

In my department, people got away with doing whatever they wanted. We had calls that would come in the queue all day every day. When your coworkers didn’t feel like doing their jobs, you would get stuck, picking up the slack. While other people were goofing around and powwowing with each other, others of us would be doing double the work to try to keep up with everything. An issue management was aware of but did nothing to fix. 

I found BF to be a toxic work environment for me. I had started searching for a different job within my first few weeks of working there because of the negative atmosphere that some of my peers created by being condescending and passive aggressive. A main culprit of this behavior and negative environment had multiple complaints to HR about this behavior and nothing was done about it. This person left the company for a period of time and during this time the environment was a little more manageable. Unfortunately, this person was hired back even with the knowledge of their history and that said enough to me about what BF as a company actually values. I go in to work to focus on getting my work done and mind my own business. The last thing I needed was the added stress of employees who don’t know how to treat the people around them and management that does nothing to resolve it and will bring back someone who proved themselves to be a main culprit of this atmosphere. 

The amount of turnover that I witnessed at a corporate level was baffling to me, it was practically a revolving door. This said a lot to me about what other people who were employed by the company thought as well. I wouldn’t go back and I wouldn’t do it again. 

Leads are garbage, they only truly qualify sub-prime demographics. You're going to spend a lot of time running around only to be setup. If you're a successful salesperson that wants to work in a professional environment this isn't your ticket. 

Pros beware -> They look for any/all reason to decrease your commission rate. All changes made by other departments, or issues with a project gets deferred onto salesperson.

No other department is held to any accountability standards, they focus everything on the salesperson. <-

None of your jobs will install for you to see your $$$, by design they take customers off of the market and snipe competition with ad spend. But suggested 8-12 weeks install time is inaccurate and consumers become numbers. (Production department has endless jobs to keep them busy, however they select which to start based on favoritism and how much it pays them).

Plan on being sucked into a vortex of mind numbing meetings and recitation of their attempted indoctrination pitch. All consumers hate canned pitch presentations, but apparently their perceived success killed that memo.

The only upside is you could potentially randomize (after wasting hours/days of your time) an opportunity that could pay well, but the inconsistency of their business practices decreases the potential outcomes. 

And in turn sends you on a wild goose chase; only to show up to empty homes, people that didn't want you there to begin with (aka they expressed they're shopping to the BDC and didn't want a rep to come out). Or people who have zero $$$, or interest in our product and are using us as a benchmark to shop.

It's pretty much a setup unless you're selling in sub-prime locales. Prepare for a lot of time spent, with little-no ROI. For (kids) 18-21 year old's with no experience/concept of making money, and are willing to run like dogs. Applicant beware <-

The check points on sales people has become so controlling it's made the job very dislikable. The enthusiasm I walked in with is near dead from being toyed with. They teach their manages for take you down in stead of building you up. Our weekly calls are depressing from everyone.  They put you through tasks that are childish and meant to deplete you physiologically.  Every second of your day is under criticism no matter how many sales you bring in. They do not pat you on the back or build you up, they tear you down constantly and it's become very depressing to work in such an unhealthy work environment. You give it all and they trample your efforts and it's thankless. Pretty dumb management because they have a good product. They video you and record your words every second of the day and put a monitor on your mobile and car. You have to send in your temperature and photos of your vehicle daily. They expect you to pick up a laundry bill that is equal to a mortgage payment because they want new clothes on every call and have insane administrative expectations for the times we are in. There are only 8 hours in a work day and the pay is minimal. I used to think a lot of the family that owned this company but now I realize they were playing everyone and are very insincere and greedy as they sit back in their water front mansions.  It's like working for Chiang Kai-shek and Mao Zedong.  I hate it and the second the job market opens up I'm out of here and so is most of the sales team because we've had it.  It's out and out insulting. We're selling bath tubs for heaven sake not CIA documents.

My day started with answering emails & voicemail's from customers.  Depending on calls, i would be on the phone 3 to 4 hours with customer complaints. Sometimes I wasn't able to help due to not knowing the answer and I would have to tell customer that I would get back with them either before end of day or first thing in morning.  I have asked supervisor to be trained on product, never happened.  I would schedule installs. inspections and service calls.  Management is not good.  Co-workers was always gone by the time I got into work.  Hardest part of job was not knowing the product and to be able to help the customer when they called in with problems with their unit. The most enjoyable was, getting the schedule caught up before they fired me.  I was only at this job for 3 months and maybe a month and a half on my own.  Their salesman sold tons of contracts more than what the installers could handle.  They also had emergency installs, which is people coming out of rehab.  They took precedence over the customers that had contracts sold and ready to be installed.  The whole month of July was all RUSH emergency orders so that meant everyone else got put on hold.  The company changed their contract to read 10 to 12 weeks for being completed because they were so busy.  very strict on the hours of work....if I worked 40.7 hours for the week....the supervisor  would send me home early on Friday.  Lack of communication on who I could talk with to answer questions.  Lack of computer programs, reports.  Their IT guy charged them to fix any mistakes....when I left there they actually hired the IT guy to be at the company.

What is the best part of working at the company?
The money was the only good thing 

What is the most stressful part about working at the company?
You will get worked like a dog because the number matter more than your physical well being.  From the time you pull up to the shop you are running at full steam until you start your drive home.  70% of the time you will also have a service call from older jobs and it seems like no thought goes into scheduling those along with when someone will be in the area.  So that causes you to feel an extreme amount of stress during your install because you want to make your appointment window to keep customers happy.  All the stress piles on so much that you will never take a lunch break because you need as much time as you can get doing your job.  It is impossible to make plans Monday through friday to have any sort of work life balance.  Yes the money is great but this place will suck the life right out of you.  

What is the work environment and culture like at the company?
No support at all.  If you make a mistake or forget something for your install 90% of the time you just made your day even longer.  Toxic management that has been built by the corporate structure because managers are so focused on branch earnings since the bulk of their pay is based off the earnings month to month.  You will stop being looked at as a human who gets exhausted and will end up making mistakes due to that.  You will end up like many of us.  Overworked, exhausted, in pain over the weekend and trapped due to the pay.

What is a typical day like for you at the company?
Get to the shop at 6am and begin running at full steam with no real chance to take a break until 4/5pm if you are lucky.

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