case coordinator

program coordinator

intake representative

specialist

application specialist

Behavior Analyst Certification Board

I worked in the Ethics Department of the BACB. In my time there, I learned a lot about employment rights, regulatory affairs, psychometrics, due process, and code enforcement. The benefits are amazing and encourage people to stay as long as possible. I really loved working to help protect stakeholders and advocate for consumers, and felt a great amount of job satisfaction from feeling that the work I did mattered and was helping people. The toughest part of the job used to be dealing with cases of severe child abuse and harm, coercion, and terrible accidents occurring in the field. The department now prioritizes concerns of intellectual property harm, so the case volumes and ignorance of child harm became the toughest part of the job for me. Things changed a lot over the years. 

There was a restructure in October and the changes implemented in the department recently are not going well and won't be sustainable. Many people have quit or have been fired, leaving their workloads to get pushed onto the remaining staff, and the department leadership is unsupportive at best and unethical and malicious at worst. 

Per the employee handbook issued upon hire and annually thereafter, there is supposed to be a process to resolve issues and complaints with leadership through the HR department and through open dialogue. The process to resolve issues and complaints has consistently not been followed in the time I worked there. The company has serious culture and harassment issues across all departments and is often instigated and fueled by the HR  team. The organization's leadership has been made aware of the actions made by the HR team and has chosen the HR team over the immense liability they impose on the company every time. I'm specifically calling out instances of sabotage, libel and defamation, unprofessionalism, and ongoing harassment and bullying.  

My personal experience was that I brought concerns to leadership and to HR to try to resolve a multitude of pervasive and harmful issues impacting staff and stakeholders and causing the organization immense liability - I was truly worried and disappointed at the state of the department and the outcomes occurring. I then overheard HR and leadership laughing about me openly and joking about my personal private matters while they 'managed' me out. They bullied and harassed me to try to force me to quit, when that didn't work, they tried to offer me a lengthened 'offboarding' and then terminated me when I declined to resign. 

The Ethics department leadership are technologically inept and will blame staff for their own failings and misunderstandings and will throw staff under the proverbial bus to save their own behinds. The training provided is insufficient and sets new staff up for failure. The policies and procedures are constantly changing, teams aren't made aware of changes which result in serious mistakes and errors being made, making it near impossible to get any work done. The Ethics leadership love to 'work' offsite (to limit on site staff's access to them and to limit on site witnesses to their vulgar behavior) and have been seen laughing and gossiping at restaurants about current and past staff and not appearing to actually be doing any work. Whistle blowers continue to be fired and staff are subjected to punishments constantly. All staff are treated as clients receiving ABA therapy, will be subject to observation and data collection, and punishment and restrictions out of alignment with their own code of ethics. 

These issues have been brought all the way up to the top to the CEO and COO (by people who were immediately fired afterwards). The CEO and COO either completely lack organizational control over the department directors or are complacent and accepting of the actions carried out by the leadership under them. The CEO and COO are supposed to be among the best behavior analysts in the field and are neglecting the growing accumulation of data indicating serious changes that need to be implemented to prevent their certification validity from tanking. The mission of the BACB is critical to protecting stakeholders and regulating consumers and that mission is not being met presently. 

Working at this company has been an incredibly rewarding experience. The benefits package alone is outstanding—having 100% coverage for both myself and my family is truly life-changing and shows how much the organization values its employees’ well-being.

Beyond the benefits, the work environment is equally impressive. It’s supportive, collaborative, and genuinely encourages open communication. Feedback is not only welcomed but appreciated, and leadership actively creates space for employees to share ideas, voice concerns, and grow professionally.

I feel valued, supported, and motivated every day. This is truly a workplace that invests in its people and fosters a culture where everyone can thrive.

On the surface, the culture here seems good, better even than you might have experienced before. Beware, beneath that surface is a company that is really not about anything but it’s own certifications. They’re growing too fast but care nothing for their employees beyond service to their products. If you don’t have one of their certifications, good luck with any job growth for you. Not to mention, an incredibly toxic office culture, poor compensation, comically inexperienced management, and ridiculously poor communication. 

During my time there for seven years, I absolutely loved going in every day. The culture, the work involved, the challenges, the task, the Board of Directors, senior leadership, middle level managers, support staff, just an amazing place to be. More importantly, the service that the certification board provides its mission and it’s reason for being his truly amazing. It will continue to be the leader of its kind in that industry even as it grows with competition, there is nothing that will touch this certification board best CEO ever.

On the surface, the culture here seems good, better even than you might have experienced before. Beware, beneath that surface is a company that is really not about anything but it’s own certifications. They’re growing too fast but care nothing for their employees beyond service to their products. If you don’t have one of their certifications, good luck with any job growth. Not to mention, an incredibly toxic office culture, poor compensation, comically inexperienced management, and ridiculously poor communication.

The consumer is really at a disadvantage as the requirements for various certifications are ever changing and are not well understood by BACB staff nor the institutions that offer the college coursework.  The BACB will keep you around as long as you play nice with others and submit to authority despite their ineptitude.  Great benefits and pay but menial tedious work.

The benefits here are great, free heath insurance, $500 fsa, catered lunches on occasion, etc. But everything else is really bad. They treat staff like trash and fail to properly train anyone. You are expected to think about the company constantly and if you have a thought that isn't "behavior analytic in nature" you'll be ignored. 

I’ve been in my current position for almost a year. At first I enjoyed it, as the work was relatively easy and the team I worked with were all great. However, the work slowly grew more and more monotonous. There wasn’t any additional work I could do and the day-to-day became exhausting just doing the same exact work over and over. 

If you enjoy monotony and repetitive work than you’d enjoy this a lot more than I have. 

I wasn’t trained right away, very toxic work place very gossipy, management and their favorite employees took multiple  smoke breaks per hour, I said I didn’t want go do an escape room with the team to do work and was called in for not being a team player. Ended up walking out that day. Don’t waste your time or energy

The benefits do not outweigh the culture. HR is run by mean-spirited people who look down on entry level staff. Management is only out for themselves and will not support you. You cannot trust them. 

Top Job Titles	Average Salary
Case coordinator 4 salaries reported	$26.00 per hour
Program coordinator 2 salaries reported	$25.75 per hour
Intake representative 3 salaries reported	$23.38 per hour
Specialist 2 salaries reported	$76,950 per year
Application specialist 3 salaries reported	$20.50 per hour

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