registered behavior technician

board certified behavior analyst

behavior technician

human resources coordinator

medical biller

Behavior-Matters-LLC

What is the best part of working at the company?
Working as a Human Resources Coordinator at Behavior Matters has been an incredibly rewarding experience. From day one, I felt welcomed by a team that genuinely cares about its employees and the clients we serve.

As an HRC here, your work feels truly impactful. You aren't just processing paperwork; you are helping to build and support the team of clinicians and staff who make a real difference in people's lives every day. The company culture is highly collaborative, and leadership is always accessible, open to feedback, and invested in your professional growth.

The onboarding process is thorough, communication across departments is strong, and there is a great balance of independent task management and teamwork. If you are looking for an HR role where your voice is heard, your hard work is appreciated, and you can grow your career in a positive environment, Behavior Matters is a fantastic place to be.

What is the most stressful part about working at the company?
When it comes to being an HRC in a behavioral health setting like Behavior Matters, the most stressful part is usually balancing the high demand for staffing with the rigorous compliance required for the field.

In behavioral health, high turnover can be common for frontline staff (like Registered Behavior Technicians), which puts a lot of pressure on HR to constantly recruit, onboard, and retain talent so client care isn't interrupted. At the same time, because you are working with vulnerable populations, you cannot cut corners—credentialing, background checks, and audit-ready compliance must be flawless. Juggling that urgency with strict attention to detail can definitely feel like a high-wire act.

What is the work environment and culture like at the company?
The culture is fueled by "lightbulb moments"—seeing a client reach a breakthrough or a family get the support they need. This shared purpose keeps morale high, even on tough days. You are surrounded by compassionate people who genuinely care about the ethics and quality of the care they provide


What is a typical day like for you at the company?
As a Human Resources Coordinator (HRC) at Behavior Matters, a typical day is a dynamic mix of people management, compliance tracking, and cross-department collaboration. Because the company operates multi-state clinics (supporting clinicians, BCBAs, and Registered Behavior Technicians), your day is heavily focused on keeping the administrative wheels turning so client care never stops.

At the time I worked there, Behavior Matters LLC had a fairly good team behind it, with friendly and experienced BCBA's. There was a sense of community and support between RBT's, BCAT's, and our BCBA's/BCaBA's, I never had an issue asking for assistance, the team I worked with truly functioned as a team and more often than not, if a child was escalating, assistance would be offered before it was asked for. The general staff cared about each other, however management was a mess. There was heavy disorganization around the scheduling, and most RBT's would have schedules that were full to the brim with little to no chance of a break some days. Management would speak to caring about technician burnout, yet their actions almost never reflected this. Management was run much more smoothly before several staffing changes on the management level happened, but the new Management showed very little interest in instilling trust and rapport with staff, or even getting to know the staff they were employing, and showed this by firing several senior staff with no forewarning, greatly hurting morale and the trust staff had in Management.
However, on the clinical side, there still are several very experienced, friendly BCBA's who would teach and guide their Technicians, and would provide RBT Training and refresher programs as needed. 
To summarize, Behavior Matters LLC is a place of employment where clients will be cared about and receive quality services, provide training and support as needed, but with a less than stellar management team and inconsistent policies that do not take staff's wellbeing and needs into account. Not a bad place to start out, but not recommended for long-term work in the field. 

If one is not familiar with what ABA is then you might think this is a great place.  It is laid back, there is job security because they always need people, and pay is decent.  However, this place does not properly implement ABA principles. After seeing how this place really is I would cry about how it is affecting the children.  They put children in unnecessary holds, do punishment procedures when the behavior could change with positive reinforcement, and training is sub-par.  I thought my training was legit till I went to a company and when I sent in my training certificate they saw that the training didn't expire in 12 months but in 24 and that particular training DOES NOT have a 24 month option.  I also did the training in 1 day at Behavior Matters and the training takes at least 2 days for 8-10 hours.  After doing the training at other places I realized how poor the training (and dangerous) was at Behavior Matters. It is upsetting how they do "ABA".  They also like having contracts for employees especially when looking for supervision opportunities to become a BCBA which is not a good sign in general as an RBT.  The employees were friendly somewhat cliquish but still friendly.  The employee may not realize what ABA is supposed to be like. It is upsetting knowing how ABA is supposed to be and how laid back they are with the child's goals.  Standing around texting people or chatting instead of sitting with the kids encouraging them with their goals. They also love "circle time" and watching youtube videos instead of doing most of the work 1:1.  Hopefully it has gotten better since I left, but it left a sour taste in my mouth.  

Working at Behavior Matters has been a fulfilling and enriching experience for me.  I can confidently say it's been a rewarding journey. Firstly, the company culture  is exceptional. The environment is inclusive, collaborative, and supportive. I've always felt valued as an employee, with opportunities to contribute my ideas and grow professionally. The management team truly cares about employee well-being and development, which reflects in the positive atmosphere throughout the workplace. Another aspect I appreciate is the focus on innovation and creativity. There's a strong emphasis on pushing boundaries and exploring new ideas. This encourages employees to think outside the box and strive for excellence in their work.In terms of work-life balance, Behavior Matters  also excels. The management understands the importance of maintaining a healthy balance between work and personal life. I've had the chance to take on challenging projects  and expand my skill set. The company invests in employee training and development, which has been instrumental in my professional growth.Lastly, the camaraderie among colleagues is outstanding. The team dynamics are fantastic, and everyone is always ready to lend a helping hand. This fosters a sense of community and makes coming to work enjoyable. Overall, I'm proud to be a part of Behavior Matters. It's a company that values its employees, fosters innovation, and provides ample opportunities for growth. 

What is the best part of working at the company?
The most enjoyable part is the connection. Building a bond of trust with a child and their family is incredibly moving. Witnessing that "lightbulb moment"—where a client achieves a goal they’ve been working toward for weeks—is an unparalleled professional high.

What is the most stressful part about working at the company?
I have learned more here than in any classroom. Beyond mastering the nuances of Applied Behavior Analysis (ABA), I’ve developed a "clinical intuition" that allows me to adapt to diverse needs on the fly. The focus on evidence-based practice has sharpened my analytical skills and taught me the importance of data-driven empathy.  the work is hard and tiring but I love it.

What is the work environment and culture like at the company?
Management is remarkably transparent and supportive. They don't just oversee; they mentor. The workplace culture feels like a tight-knit community. There is a sense of shared joy when a teammate succeeds, and there is always someone available to offer guidance or a word of encouragement.

What is a typical day like for you at the company?
The atmosphere is vibrant and purpose-driven. A typical day is a blend of 1:1 client interaction, data collection, and creative problem-solving. While the work requires high energy, the structured support system ensures you never feel like you're on an island. It’s a fast-paced environment where your presence directly impacts a child's development.

I worked at BXM for an extended period and had concerns about both the work environment and leadership. The facility itself had noticeable maintenance and safety issues, including unpleasant odors and structural problems that were not addressed despite multiple incidents involving the fire department.

The work culture also posed challenges. There was a lack of support from HR regarding certain management behaviors that negatively impacted both employees and clients. Communication and respect were often issues, and it took multiple employee complaints before changes were made. The overall environment felt tense, and some employees were treated differently, which affected team morale.

Client care also raised concerns. There were instances where program implementation did not align with modern practices, and there seemed to be limited patience or understanding for clients with high behavioral needs. Additionally, employee contributions were sometimes used without proper acknowledgment.

I recommend paying close attention to reviews when considering this company, especially comments about work conditions, management, and client care. While there were opportunities to be creative and contribute to client development, the overall experience left much to be desired. 

Pros:

Collaborative Environment: There is a real sense of "team" here. Whether you are in the clinic or the administrative office, everyone is working toward the same goal: providing the best care for our families.

Employee Advocacy: As part of the HR team, I see firsthand how much leadership invests in staff satisfaction. They actually listen to feedback and implement changes based on what employees need.

Professional Development: Behavior Matters is big on growth. They provide excellent supervision for RBTs and BCBAs, and there are clear pathways for administrative staff to take on more responsibility.

Work-Life Balance: The leadership understands the intensity of ABA work and encourages a healthy balance to prevent burnout.

Cons:

Fast-Paced: Like any growing healthcare organization, things move quickly! You have to be adaptable and ready for change, though the team is always there to support you through transitions.

Overall Experience:
Working as an HRC at Behavior Matters has been an incredibly rewarding experience. From an HR perspective, it is a joy to recruit for a company that I truly believe in. The culture is inclusive, the mission is heartfelt, and the people are some of the most dedicated professionals I’ve ever met. If you are looking for a place where your voice is heard and your work makes a tangible difference in the community, this is it!

What is the best part of working at the company?
I loved my bosses and all of my coworkers were very friendly, the job can be stressful at times like most jobs but everyone is always very willing to help and extremely supportive 

What is the most stressful part about working at the company?
Your schedule is never really official. You could prepare yourself for the day, and then it can change an hour before your shift starts. It all depends on your client as well as coworkers calling out. 

What is the work environment and culture like at the company?
The group I worked with was amazing. I remember being very sad when I left my job because not only do you create bonds with the clients but you also develop friendships with your bosses and coworkers. 

What is a typical day like for you at the company?
You prepare the clinic (classroom), follow client treatment plans, create fun activities for your clients to do, handle client behaviors with help of supervisors if needed, write notes on what you observe and what kind of data occurred during your session with your client, handle drop offs to parents while summing up your day with their kiddo, lastly, cleaning up the clinic and finishing any notes you had not been able to get too during your sessions. You can expect 3 individuals sessions with 3 different kiddos in a full 8 hour day. The day is ran by blocks, morning, mid, and afternoon block.

No two days are exactly the same, but they are consistently fulfilling. A typical day involves engaging directly with clients, implementing tailored intervention plans, and collaborating with a team of dedicated professionals. The pace is steady, but the environment is structured enough to ensure you always feel prepared.

The learning curve here is steep in the best way possible. I’ve gained a deep, practical understanding of Applied Behavior Analysis (ABA) and how to pivot strategies in real-time to meet a child’s needs. Beyond the technical skills, I’ve learned the value of patience, resilience, and the power of celebrating "small" wins that are actually huge milestones for our families.

The leadership team is genuinely invested in your success. Unlike many clinical settings, management here is approachable and proactive about providing mentorship. The workplace culture is built on mutual respect and a shared mission; there is a real sense of "we’re all in this together," which makes even the challenging days manageable.

Without a doubt, the most enjoyable part of the job is the breakthrough moments. Seeing a client master a new skill or communicate their needs for the first time is a feeling that never gets old. It makes every ounce of effort completely worth it.

In the time that I worked at BXM, I met some amazing people. Techs that were truly there for the kids. I learned a lot from my coworkers. I would have stayed at BXM but the management made that impossible. Change in leadership has left the company in the hands of a BCBA that is making good techs leave. While there are three BCBA's there, one has clearly taken over and not for the better. Your business is talked about throughout the office, nothing stays confidential or within the walls of HR. Clocking out for the last time was such a sigh of relief. Having anxiety attacks before going to work should tell you all you need to know about working here. The owners come and ask how they can make things better, but there doesn't seem to be any follow through once they leave the state. Everyone is constantly looking for other jobs, but the pay is higher than most places and that is what makes it hard to leave. You want to fix your company? Start with the one that has become ruler. No one is comfortable opening up about issues due to backlash. It is easier to just leave. 

Top Job Titles	Average Salary
Registered behavior technician 62 salaries reported	$21.80 per hour
Board certified behavior analyst 26 salaries reported	$90,915 per year
Behavior technician 2 salaries reported	$20.50 per hour
Human resources coordinator 19 salaries reported	$20.03 per hour
Medical biller 2 salaries reported	$19.00 per hour

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