personal banker

teller

branch manager

member services representative

lead teller

Bethpage Federal Credit Union

I was excited to work for the Credit Union and looking forward to the experience after working for Commercial Banks.  I found that the culture was very different and the support I had received from other employers was reduced considerably at BFCU.  The training was good, however, the person I reported to was going through a rough time and was unable to provide the direction and time to help me adapt.  I discovered that there were many departments that were working excessively long hours and this caused considerable discontent. The CEO was not interested in having middle management express their perspective of the market and what their staff needed or what the competition had to offer.  I found the environment was not conducive for a manager to run their store without constant oversight and micro management. In addition, some staff that were written up due to poor performance or repeated absences would complain to HR. In return, I would be scrutinized for my decision rather than the employee who was unable to meet the duties of the job role they accepted. The authority that I had at J.P. Morgan Chase and at North Fork Bank enabled be to create a team that was professional and knowledgeable. We won many contests for performance in a variety of areas of service. At BFCU, the mentality was very different. They were not honest about the location where I would be working. They moved managers at a whim, which in turn made our members upset. Relationships were formed. Often this was disregarded.  I felt it was in my best interest to move on to an organization that was a better match for my standards and experience.

The great things about working at Bethpage:
- they really try to show they care about employees through providing frequent lunches for all employees, giving an additional day off for celebrating achievements (like 3rd best place to work), all the clubs they offer (everything from bowling to book club), and always trying to get feedback from employees. 
- opportunity to learn how to do new things, and take on additional responsibilities. Bethpage is 100% supportive in helping you build any skills you need to do your job, or just offer additional training and learning for things like leadership, and agility. 

The sometimes not so great thing about working at Bethpage:
- With as much as you'll learn on the job, and how great a place it is to grow in your career, I don't necessarily think your compensation grows to match those new skills you learn, compared to someone doing the same job at another company. 
That being said, management works really hard to find other ways to reward employees as they grow by exposing them to new opportunities, compensating through recognition bonuses, and just how understanding they are about life/work balance. 

It's a great place to work for those who enjoy making a positive impact on people's lives and being surrounded by like minded people who all have that same purpose. Not a good place for someone looking to climb a corporate ladder by stepping on other people.

Of all the jobs I've had so far, I can definitely say my job at Bethpage has been the best. As a teller, you work with a diverse group of members and fellow teammates. You learn how to handle tough situations, ranging from technology hiccups to upset members. The skills you gain will help you to provide great experiences for members and coworkers alike. Caring management will make for an easier time adjusting to branch life. The lack of a set schedule makes it hard to set a routine, but you are always guaranteed Sundays off. The vacation time could also be better: only two weeks vacation to start for hourly employees, and it doesn't increase until you complete your fifth year. That being said, I have made some of my closest friends working here, for which I am extremely grateful. Even if you don't make a career out of Bethpage, there are plenty of opportunities to make the most of your time there.

Never before or since have I worked somewhere with the support and care that Bethpage puts into their employees. As a Teller, my training was a month long, to make sure I could answer just about any question put my way, and could refer members to appropriate services. If I ever had an issue, the support materials provided were invaluable, and you could also easily rely on your teammates. There was never really an "us vs them" feeling with regards to the hierarchy, it was always presented as a team with clear advancement opportunities. If you were clear on what you wanted, Bethpage would pull out all the stops to help you achieve your goals, because it also achieves their own. But they're always more than willing to put in the effort needed to help you. I banked with Bethpage for several years before I got a job there, and if they had branches in other states, I would probably still be with them. As it stands, I still have my accounts with them, and always will. I've never encountered a more caring, supportive corporate environment than at Bethpage FCU.

There are plenty of opportunities to increase your skills or take on new roles/projects, particularly for those who seek them out. This company invests a LOT in its employees, from the generous amount of training and development offered, to company perks like discounts and various celebrations throughout the year. Employee feedback is taken seriously and acted upon. Not everything can be fixed immediately, but leaders take a measured and intelligent approach to finding the right solution. Everyone is encouraged to participate in corporate and community initiatives. 

As a financial institution, there comes a high degree of regulation, but there is support and training to help you do your job well. Retail requires flexible schedules and weekends, but that is to be expected. The company does run lean, so as we grow it will be necessary to staff up some departments to keep things running smoothly, and this will provide even more opportunities for current and future employees. This is a growing company with room for advancement for those who want it. Benefits are great and pay is competitive.

When I first started as a PT teller, I had great intentions and accomplishments in order to grow within the company as they promise they do.... However that is false advertisement. I was told that 'I was young and had time to grow within the company' for one of the 5 FT teller positions I had went on. Through all of this I stayed..., However it only got worse with the constant demeaning belittlement that only grew worse. Micromanagement is a big thing here as expectations grow with what were supposed to know yet upper level doesn't know how to accomplish teller duties but gives us more work then were actually supposed to do... If you're the worker that everyone loves, go for it... if you're the hard worker that doesn't stand out in the crowd because you're working too hard to become a favorite (personally) then skip them.

What is the best part of working at the company?
Such a great place to work where the work we do is important and has such a positive impact on our members' lives and where employees are supported, recognized and rewarded for good work.  Great work-life balance and employees experience!

What is the most stressful part about working at the company?
Finding the time to work on all the things you want to accomplish - days really fly by and you really feel like you accomplish something at the end of the day!

What is the work environment and culture like at the company?
A fantastic work environment where I feel supported and rewarded for my efforts.  Working with other areas to solve problems and provide great service for our members, it really feels like one big team pulling in the same direction toward common goals.

What is a typical day like for you at the company?
Fast paced, lots going on and lots of fun interacting with colleagues and members.

A typical day of work can be stressful, frankly, we are typically understaffed at all branches, and must manage a lot of clientele and tasks. At times, without adequate help or provisions, this can cause it to be stressful for individual employees and the team.

Also, the job provides various challenges and opportunities to learn which is a good thing, and enables you to adapt and understand different situations.

Another pro, is the credit union is centered around customer service versus production (big banks), which I find more fulfilling in assisting people. I did find it difficult at times though to provide the best customer service I can, again due to staffing issues. Also pay is not very competitive.

I had never had any financial industry experience prior to taking on this temporary job assignment.  At the end, I found it to be a very interesting new employment experience and would love to capitalize on the time spent at BFCU.

A typical day was spent assisting in the processing of documents necessary to determine the qualification of individual member loan applications.

I learned a great deal in this assignment particularly in the formation of mortgage and home equity loans, what documents are necessary, and the various software programs used.

The hardest part of the job was the initial learning curve needed to understand the overall process.

The most enjoyable part of the job was in working with my co-workers and the phone interaction with our members (customers).

I am proud to say that I work for such a great company.  Since I started 8 years ago, a lot has changed for the better and it keeps on getting better. I’m glad that I was able to be here through all the positive changes that took place. I started with the company as a full time teller and I was quickly promoted to a head teller. I opened two new branches and worked with many great employees. I then returned to the main branch in Bethpage as a loan and service representative (LMS). I was then quickly promoted to a LMS II representative.  In my newest role, as a Home Lending Specialist, I can honestly say this is where I belong. I have learned so much over the years and I have finally found my passion. I look forward to experiencing many more opportunities here at Bethpage Federal Credit Union.

Top Job Titles	Average Salary
Personal banker 92 salaries reported	$28.85 per hour
Teller 68 salaries reported	$20.01 per hour
Branch manager 12 salaries reported	$75,714 per year
Member services representative 6 salaries reported	$26.06 per hour
Lead teller 6 salaries reported	$28.20 per hour

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