coach

sales representative

account executive

account manager

manager

BetterUp

BetterUp is an international company that contracts with mostly mid to large-sized companies, referred to as partners, to provide coaching as a benefit to their employees. As a certified coach under contract with BetterUp for the past 2 years, I went through an extensive application process that required me to have a recognized certification and (preferred) graduate degree. At least 3 written recommendations plus a detailed description of  my coaching experience were also required. 

Once my application was accepted, a successful background check and virtual group orientation followed. The real fun began with an extensive training program that oriented me to the amazing virtual culture of the agency, their signature Whole Person Assessment that supports the coaching process while also providing aggregated data to partners to determine ROI and a deep dive into coaching BetterUp-style! Upon completion, we are compensated for this self-paced initial training which concluded with a recorded mock coaching session. 

BetterUp's online, high performing platform supports this international coaching company beautifully! It makes coaching for them almost effortless and easy to manage our caseload. We are in complete control of our work schedules. I am comfortable with 3 or 4 sessions per day. The training is on-going, as needed, and we're also offered opportunities for continuing education that can be applied towards recertification. There are also opportunities for specialization and promotions.

The only downside for me is that it's an entirely virtual work setting, so I can't just pick up the phone to get a quick answer to a question. However, BetterUp does provide an amazing support team, regional managers and a coaching community available online for support. 

In my opinion, the compensation for BetterUp coaches is reasonable but is not comparable to what independent coaches typically earn. Therefore, I would not recommend it for anyone who does not have another consistently reliable source of income. For me, it's a great supplement to my retirement income!

After being promoted to Fellow Coach, I am now also a member of the DEI Specialists group and hope to be working with coaching groups soon, a new service BetterUp is offering now, and I am loving my career with BetterUp!

What is the best part of working at the company?
Working with great clients from various organizations.

What is the most stressful part about working at the company?
Company just focuses on revenue and numbers. Does not care of or fairly treat their coaches who are the backbone of their business. 

What is the work environment and culture like at the company?
The coaching work can be rewarding, but long-term contractor sustainability is a serious concern.

There are no raises tied to tenure, additional certifications, or rising living costs, despite the company’s significant growth and revenue. Coaches are expected to invest continuously in professional development while also doing unpaid prep, follow-up, and administrative work.

Communication with Leadership is not possible, and most issues must go through support channels. Many coaches feel hesitant to speak openly out of fear of losing contracts.

The company’s mission is inspiring, but I hope more attention is given to supporting and retaining the experienced coaches who deliver that mission every day.

What is a typical day like for you at the company?
Since I am a contract I have the freedom to create my own schedule.

An incredible senior leadership team that is plagued by middle management whose process driven practices are destroying the creativity needed to succeed. Information is no longer cascading and low psychology safety is aplenty.

That said, if you want to be well paid on your base as a sales person (careful - they might unacceptably and with no notice cap your bonus), this is a good job. Just recognize that you'll never have been so exhausted in your life - drowning in internal meetings that leaves you no energy or time left for partners. Then, they'll demand to know what's wrong with you (never seeing themselves as the issue).

Overall, one of the more disappointing experiences. The senior leadership team is absolutely an all star cast that is unfortunately being subverted by odd middle management practices.

I love this product, I love the senior leadership team but am ultimately left deeply saddened at the experience.

I am incredibly happy with my experience at BetterUp. They provide a supportive and dynamic environment that fosters personal and professional growth. The commitment to excellence and innovation is evident in every aspect of the organization. Working alongside talented and passionate coaches, I have had the opportunity to impact clients' lives meaningfully. The collaborative culture and continuous learning opportunities have allowed me to thrive and develop my skills further. I am proud to be part of a team that is dedicated to empowering individuals and driving positive change. There are not enough available hours due to an overabundance of coaches.

Management has opted to sell out to celebrities and running employees into the ground. Anyone not continuously burning candles at both ends ends up being worked out of projects and the team. One cannot have a disagreement with a manager without repercussions. The CEO and COO are not equipped to lead a company this size and continuously like about the financial state and stock value within the company. They micromanage everything, including still conducting interviews of every single hire within a 1,000 person company. They've tried to only hire from  Google and big tech and keep diminishing the culture.  But our daily motivation was the amazing work us IC's provided for people everywhere.

What is the best part of working at the company?
Nice platform makes it easy to manage clients, very streamlined with few issues

What is the most stressful part about working at the company?
No room for increased pay for Care(health) coaches; better up, like most coaching company's, do not treat Care/health coaches the same way they treat thier Core/executive coaches. Second class citizens is something I hear a lot over there. Very frustrating as the company image is all slick and glossy, and yet, they are part of the problem when it comes to establishing working wages for non-exec coaches, going lower and lower with pay. And they seem to be ok with this.

What is the best part of working at the company?
Betterup gives coaches the autonomy to really help people. The platform is easy to use, shareable resources and easy notes. Also, we have good learning opportunities.

What is the most stressful part about working at the company?
Once you are hired you really are on your own, so you can feel a little disconnected from others. 

What is the work environment and culture like at the company?
Well I work fully remotely.  Tech support is excellent.

What is a typical day like for you at the company?
I have complete control of my schedule. I would be happy to see more clients but at the moment I see 3-5 per day.

I love the work that I do for this company, and I love the trainings that are offered.   As a coach I feel that I'm working for a company that really wants to make a difference in the world.  

There a few downsides though.  One big downside is they don't give pay raises to their contract coaches.   At times I also feel as if they've hired TOO many coaches, as there have been several months where I've only had 2 or 3 clients.

Great company, but don't count on being able to pay your bills consistently unless you're one of their full-time employees.

Lots of flexibility with self-scheduling, provide great onboarding experience and ongoing training, community connection available online. The hardest part of the job is also my favorite part of the job which is working remotely - so not able to connect easily with others unless it is online but I do have lots of flexibility and no commute. The most enjoyable part of the job is coaching people who are excited about being coached and watching them grow as they learn about themselves and how to see things from other perspectives.

Great mission and vision, helping many people to thrive and grow at work -- especially in these crazy times. However, coaches have grown to thousands and thousands; work inconsistent in terms of client volume.  

Top Job Titles	Average Salary
Coach 5 salaries reported	$88.40 per hour
Sales representative 4 salaries reported	$58,500 per year
Account executive 7 salaries reported	$150,714 per year
Account manager 4 salaries reported	$136,250 per year
Manager 7 salaries reported	$161,857 per year

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