lube technician

automotive mechanic

sales advisor

automotive service manager

tire technician

Big Brand Tire & Service

I first started working in Big Brand's call center seeking a part-time job, while I was enrolled in community college. Looking back I can say Big Brand has taken good care of me, its loyal employee, ever since.

I started out in sales, but was shifted to an administrative position after seeing this wasn't the best fit for me (it was my first job, and I wasn't totally confident on the phone). This showed me that Big Brand was willing to move me around to a position that would be a better fit for me, and that would benefit the company. Management was always very flexible with my availability, and scheduled me for reasonable hours. I usually had no issues getting time off, and they were also happy to give me extra hours when I needed them. 

After grading phone calls for a while, I became familiar with the call procedure and was ready to take a full-time sales position. I would take inbound calls, set appointments, quote tires and services, and make follow-up calls to customers. This job experience has taught me vital customer service and selling skills which I'm grateful for.

Pay was never an issue for me. I received a decent hourly rate, which was helped by a good commission plan (this would change from time to time). Additionally, certain tire manufacturers would offer a separate spiff program for selling from their product lines. That little extra cash was nice to have. 

To describe the culture, I would say it became very relaxed and easygoing -perhaps to a fault. I say this from the perspective of someone working within the call center. Whenever there was downtime and no calls were coming in, agents would have nothing to do, and resort to chatting or checking their phones. Although there was a strict dress code when I started 5 years ago, that has since been relaxed to a point where employees can wear shorts, sweatpants, and jerseys at work all days of the week. Call center employees speak very casually and informally with each other and their supervisors. This overall environment made me feel less than productive, and almost embarrassed whenever an executive would walk by the office.

HR would often plan fun monthly events in the break room for all of corporate to enjoy, like ice cream socials and little birthday celebrations. I always thought these kind of low key get-togethers were very thoughtful and appreciated by everyone.

Overall, my experience working at Big Brand Tire has been a positive one and I would recommend a position in the call center to anyone looking for a fun, flexible job with good pay.

Busy day in and out, there is a lot of business here and the company has made great strides to ensure that the customer gets the best and most up-to-date experiences in the auto industry. That makes this company very fun and enjoyable to work at plus, there is always something new to learn in the way we do our business which makes it a non monotonous place to work.
I’ve learned everything from tires to full on time ups and repairs, and in the office I’ve gained a loyal customer base with the training they have provided. This was not an encouraged review but a personal touch on what I honestly feel about Big Brand Tire. My resume has tires, mechanical, sales, leadership, management, customer service, typing, etc.. the 8+ years I have been here have changed my whole life.
My favorite thing about this place is my pay has never been the same from year to year. I have always increased at least 1k. This year I am on track to increase an extra 15k! This is all possible from the business practices and customer loyalty that is instilled in us. You won’t find that at an employer that doesn’t care about each person that walks through that door. And because of this this we have a consistent clientele that trusts the way we work and our opinions, well paying positions, and happy employees. Which brings me to my next point.
I go to work and have an amazing crew! We all have a great time and get along with each other. It is something I have never had at a place I work at.

Be prepared to work, I make it sound perfect, however it is long hours when needed and you work your butt off for what you get. This is not a charity, if you do not put in the work, you WILL NOT reap the benefits. I’ve dedicated a lot of time and invested as much into this company as it in me.

I recommend to work here if you have the drive.

A typical day at work can be very stressful because the store is often understaffed and employees are expected to handle multiple roles at once. Sales advisors are pushed heavily to meet numbers, including pushing credit cards and add-ons, sometimes more than actually helping the customer with what they came in for.

What I learned from the job was mainly how to work under pressure and deal with difficult situations with customers and management. The job itself can be rewarding when you help someone with their vehicle, but that part is often overshadowed by the constant pressure for sales.

Management at the store level can be supportive, but the biggest problem comes from district management. Decisions often feel disconnected from what is actually happening in the store. Employees are pushed hard on metrics and audits, and it can feel like numbers matter more than fairness or teamwork.

The hardest part of the job is dealing with unrealistic expectations while being short staffed. The most enjoyable part is helping customers solve real problems with their vehicles and working with coworkers who are trying their best despite the pressure.

Overall, the job could be much better if upper management focused more on supporting employees instead of only focusing on sales numbers and audits.

My experience working at Big Brand Tire was disappointing. I came in excited and ready to work hard, provide great customer service, and grow with the company. Unfortunately, the work environment I experienced did not match those expectations.

I often felt that professionalism, communication, and teamwork were lacking. There were times when I felt my concerns were not taken seriously, and I did not feel supported by management when issues arose. The atmosphere made it difficult to do my best work, and it seemed like favoritism sometimes played a role in how employees were treated.

One of the biggest disappointments was the lack of consistent leadership and accountability. I believe employees perform their best when they are respected, trained, and held to the same standards, and that wasn’t the experience I had.

That said, I did enjoy helping customers and working with many of my coworkers. The job itself has the potential to be rewarding, but I hope the company continues to improve its workplace culture and management practices so employees can feel valued and succeed.

I always encourage anyone considering employment to ask questions during the interview process and decide whether the environment is the right fit for them

Be prepared to work all the time. i worked for this company as a service manager for a few years and a 12 hour day was not uncommon. The store hours were treated as more of a guideline as the workload would constantly keep you on site working on cars many hours past closing time.  Making it home in time for dinner with the family was rare.  Breaks were uncommon and I was even asked on multiple occasions to clock out for lunch and keep working just to take my lunch at a later hour when it was more convenient for the store.

Pay plans were changed 1 to 2 times per year without employee input which generally resulted in a pay cut.  If you choose to work here, get your deal in writing or expect it to be changed pretty quick. The company will make a lot of promises to retain employees but rerely follows through.

Once a year the company will do a shuffle of employees, meaning they will transfer 30% of the employees to another store to fill gaps. This will be done without employee input and can greatly effect your pay in either direction.

The company used to be family owned but a few years back was bought out by an investment company, quality of life started going down hill about that time.

Cons:

Inexperienced HR department: HR staff are untrained and unprofessional. They lack real knowledge of labor laws, employee rights, or even basic conflict resolution. If you go to them with a serious concern, expect either silence or mishandling.

Toxic management culture: Issues are swept under the rug, and complaints often result in retaliation instead of support.

No support system: Employees are left to figure everything out on their own. There's no mentorship or development, just pressure and blame.

Overworked and underpaid: Long hours with poor compensation. You're expected to "do it all" without adequate staffing or resources.

High turnover and low morale: No one stays long because the environment is draining, and nothing ever changes.

Empty promises: Raises and advancement are dangled like a carrot but rarely delivered.

Advice to Management:
Hire HR professionals with actual credentials and experience. Your current team is not equipped to handle basic employee relations, let alone support a company this size. Stop prioritizing sales and start fixing your internal culture — or expect to keep losing good employees.

A typical day at work is sitting around and playing on your phone. The shops don’t have crazy volume for customers but when it is steady/busy it’s mostly tires and flat repairs. I learned a lot from my coworkers who became close friends of mine. The company doesn’t teach you how to do anything you’re on your own unless you find your people. The management is poor. I went through 5 different managers working for 2 different stores. The district manager isn’t a people person and only cares about the numbers and what he needs and doesn’t help or understand where we as people need in life at times.  Workers are frustrated and unhappy with scheduling and being sent home early and taking extended lunches for payroll numbers. The hardest part of the job was not having the right equipment to use on vehicles or shop supplies. Machines are old and outdated. The racks pop on locks and feel sketchy. Overall wouldn’t work here again. There’s to much drama and negativity from management to the workers, everyone is always against each other 

Management could be improved by communicating more clearly and consistently with employees. At times, expectations, schedules, and workplace updates are not explained thoroughly, which can create confusion and unnecessary stress. Better organization and stronger communication between supervisors and staff would help improve overall efficiency and morale. Employees would also benefit from feeling more supported and heard when concerns are brought up. Showing greater appreciation for employees’ hard work and maintaining professionalism during difficult situations could strengthen the work environment. In addition, providing clearer training and more guidance for newer employees would help them succeed and feel more confident in their roles. Encouraging teamwork and addressing workplace issues fairly and promptly would also create a more positive atmosphere. Overall, management has the potential to improve by focusing more on communication, employee support, organization, and creating a respectful environment where workers feel valued and motivated to perform their best.

management and shop foreman do not communicate efficiently, and will take out negligence on employees. berated for my lack of communication on issues stemming from poor management communication. work life balance is non existent, if any emergencies arise you will be berated for it when asking for time off. if you are applying for technician roles be prepared to be asked to do oil changes and tires, which pay abysmal amounts in terms of commission. management will try to sell you on hourly plus commission to push technicians to do general service work. nearly impossible to make 40+ hours when management's time management is poor and they will require you to do general service work that they do not pay flag time for. management only cares about car count to pad their bonuses, and big brand tire gouges customers with 400% markups or more and the technicians are completely forgotten about in terms of bonuses or kick backs.

Management and some up front counter personnel will get mad when you tell them you need to lunch, and that your about to hit your 5th hour. They will tell you a sob story saying that there under staff and to just clock out and work through your lunch and  eventually you’ll get your lunch. If you’d open for the day you’d probably be closing as well. 
They promise you so many things to just not even give you anything. 
Management only cares about them selfs they say they care about there employees and that they’ll do everything for them. Lies nothing but false hope and LIES. 
I didn’t get to enjoy myself after work cause to much hours and not enough staff once you got home up you go and back to work. 
The micro managed everything so they could have a better dollar in there pocket then yours. 
Tire techs were getting paid more then I was and I was doing  mechanical and tires. Now that’s not fair I was promised 16 but was only getting 13.

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