lot attendant

automotive mechanic

inspector

administrative assistant

car sales executive

Bill Luke Santan

I can’t speak for the other departments but the intake department here is an absolute mess. I received about 45 minutes of “training” for my job & was Set loose. Naturally when you’re undertrained you tend to have a lot of questions later on but don’t ask them, you’re an inconvenience. It may seem like they want to help (because they’re basically looking over your shoulder constantly) but in all reality they’re just waiting for you to make a mistake, or my personal favorite is when they tell you to hurry up & instead of helping push cars through, they’ll go sit inside because it’s too hot to work outside (for them at least). Every other department except intake gets swamp coolers or fans, I’m genuinely surprised they haven’t had someone hospitalized yet. Management will promise you a possible raise after 3 months but don’t believe them, they’ll nitpick your work to get out of it or flat out say they’re not giving raises. Don’t take vacation either. Your manager, well one of them never takes them so by default you shouldn’t either. The other one takes them constantly but for some reason it’s not an issue, probably because when he’s gone no one has to really work outside. I’ve had a manager touch me because I didn’t have my shirt tucked in, & frankly the cars this place puts on the lot makes it look like a shady BHPH dealer. 

Bill Luke San Tan has received criticism from both employees and customers, making it a less-than-ideal workplace for many. Employees have reported poor management, a lack of work-life balance, and a toxic work environment. Many workers feel undervalued and overworked, with long hours and unrealistic sales expectations leading to high stress levels.

Another major issue is the high employee turnover. When a company struggles to retain workers, it’s often a sign of poor leadership, inadequate training, or unfair policies. Many employees have cited favoritism, lack of career growth, and insufficient support from management as reasons for leaving. Additionally, commission-based pay structures can create a cutthroat atmosphere where employees feel pressured to meet quotas rather than focus on customer satisfaction.

Workplace culture is also a frequent complaint, with reports of unprofessional behavior and a lack of transparency from leadership. Employees often feel they are not given the tools or resources needed to succeed, leading to frustration and burnout.

If you’re a pro salesman, it’s a place you can lay low, and make what you need to make. They cap you on the ACV and trade in profit, no matter how hard you can rip it, and the backend you’re paid on, is packed so heavy that your percentage is about a fifth of what it should be. They’ve been open for 4 years and NONE of the original sales staff is there, all voluntary besides two exceptions that were fired. That should tell you everything.

The good things about this place is schedule is okay, and compensation is decent there.

Most of the upper management has their “favorites” and will obviously spoon feed them into success. If you’re good at stroking your boss’ ego, you’ll do just fine.  If you’re on their radar, the GSM and Sales Managers will find a way to try and cut your bonuses. You’ll need to keep track of everything to provide a case, and keep an eye on your chargebacks. 

Nothing but good things to say about Bill Luke Santan! I left a #1 Manufacturing store to come join the Bill Luke team and honestly couldn't be happier. Very large dealership with a lot of great employees. Management has been more than amazing.. they provide you with all the tips and tricks to be successful in this industry and only want to see you grow! Been in this business for a few years and worked with a couple of big name dealerships and this is the best by a long shot! As long as your hungry with a positive, upbeat attitude you will only strive to be the best you can *Best schedule I've seen among any dealership!  Love to see you apart of the Bill Luke Family!

I have been in the business over 20 years and this has been the best place I have worked at. The culture is friendly, but you are expected to do the job at a high level. I feel like I am in control of my future with the company and the paycheck I earn. The only reason I put 3 stars with job work/life balance is because of the type of job I do. I knew that going into it. I do my best to take advantage of the time I do have off with my family. It is the nature of the business. This company is always looking to get to the next level and wants to be the best at what it does. It also gives plenty of support in helping me do the same thing. You could not ask for a better place to work for!!

The management is largely unaware and only notices mistakes or faults never looking at the reasons or any positives in the slightest. Promotions are near nonexistent and when they do happen it's severely lacking in compensation or pay raise. They will always ask you to do more then your job title or what you where hired for. And even if you preemptively go above and beyond management will claim it was their idea all along. The people who I work with are the only reason it was even remotely enjoyable management is almost entirely incompetent other than a very select few

Great culture amongst the employees, however the management team there is lacking in actual leadership ability. Easy job, good customers, but the AGM that is running the store is off his rocker when it comes to hiring and firing. So you may have a job one day and not have one the next. I only survived 2.5 months under his regime and I have a decade of experience in the industry with half of those years spent in a management role so I can tell you I honestly they aren’t trying to groom you or coach you to help you they will just let you go if you don’t follow their processes to the T. 

God awful management. The upper management here is beyond toxic and horrible. The turn around rate is very high and the directors ( management ) knows this. They treat their people like garbage and will never apologize and will rarely give you praise or a simple “ good job!” It’s like pulling teeth. I want to stay anonymous so let me just say… DO NOT work at the buying center, service, or recon. The management NEEDS cleaning and new people that actually care about the company/employees 

The path to be successful at this dealership is laid out in front of you, and all you have to do is follow the process for everything else to fall in place. Work life balance is encouraged here, great employee compensation and benefits, and not to mention the amount of talented salespeople on the floor who are always willing to help out, you are only bound to grow here. I recommend this place to any experienced salesperson who takes their career and personal growth serious!

I heard great things about this place and was told it was a good store to make some money at. I interviewed and was hired promptly but I definitely didn’t ask as many questions as I should have. If you’re planning to do sales just know you literally have to write your name on a paper and wait your turn to help a customer. You don’t get phone calls or internet leads. The BDC department gets all the good leads. I worked here for a day and couldn’t stand it. Wait your turn and hope your customer you waited for is worth while. 

Top Job Titles	Average Salary
Lot attendant 10 salaries reported	$16.40 per hour
Automotive mechanic 1 salary reported	$10,000 per month
Inspector 1 salary reported	$55,000 per year
Administrative assistant 7 salaries reported	$18.71 per hour
Car sales executive 7 salaries reported	$11,786 per month

Working at Bill Luke Santan: Company Overview and Reviews

Bill Luke Santan

Bill Luke Santan Ratings

Popular jobs at Bill Luke Santan

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected