restoration technician

outside sales representative

estimator

construction estimator

commercial manager

Blackmon Mooring & BMSCAT

I would stay away from this specific location until they put the right ops manager in place. Below are a few gripes I emailed to the CEO.

- We are a multi million dollars company with low level/low skill employees.
-we pay fairly competitive for entry level candidates however we seem to only hire the duds.
-we do not pay fairly for experiences and seasoned people. Case in point, myself and and an old coworker I attempted to bring aboard 
-Only one other employee had a IICRC cert at the time of my departure.
-Employees were never trained other than the few times I spent with them conducting power points and on the job training. 
-Employees are nowhere near a sufficient level to complete a job properly. This is even more alarming when you realize that they are about to jump into residential.
- Employees not only lack industry knowledge, they lack customer service which is crucial for residential.
-Company vehicles were in terrible condition in regard to cosmetics, safety, and maintenance. 
-Operations manager could not properly schedule or delegate tasks which lead to employee frustration and dissatisfaction 
-equipment was unserviceable and embarrassing. Our machines look like they came out of a dumpster and it’s pretty bad when you have three dehumidifiers leaking at a customers place of business. 
-critical inventory was not always maintained which lead to delays in production.
-overall we do not present a professional company let alone a professional service. 
- improper estimating by Operations manager led to uncaptured revenue   
- while I was considered full time and promised 40 hours as a weekly minimal, I often saw paychecks under 20 hours
- I saw no paid holidays as outlined in the employee handbook for full time personnel
-I was not compensated for time I worked from home beyond the scope of my job responsibilities 
- I was not sent to further training as promised in my initial interview
-money was not invested into useful operational tools and equipment but was spent on items that were not necessary
-simple scheduling and attention to detail could of had us running like a well oiled machine but this was not the case

I worked at this company in Fayetteville NC nearly 2 years. Mind you I was very excited from  the beginning to start a future until I didn't. Ive came to a realization and through experience the general management was the worst Ive experienced.  No real sense of caring for the employees and I have witnessed favoritism. 
I started as a tech and finished as a lead. The role I had was not just a "lead" I was doing Project Manager tasks that in other locations Mitigation Project Managers do.  The pay was not worth all the stress.  To be on the field doing demo, speaking with adjusters and scheduling jobs, ensuring we make our numbers. I was so dedicated that I enjoyed what I did and strived to execute all tasks as needed. My concerns that the job title they are looking for does not state all the duties I had.  No company vehicle was provided, even when I had made myself available 24/7, on call 3 weeks a month. I was versatile, I could manage jobs, knew the contents department, quick learner, provided customer satisfaction, and met almost all the expectations.  I grew close to my coworkers in the back and the mitigation estimator/operations manager at the time was the only reason for me to stay. We all had great teamwork to get jobs done. Unfortunately, I started to notice unfair treatment and simply the general manager was all talk, did not know the potential a lot of employees have/had in the company, he is inappropriate with the women as what I saw and heard.  Most of the employees are not certified for jobs and they have you working in mold and other potential hazards. 
This job would be good, if the pay was reasonable for the role given, sense of security in the establishment for growth, employee appreciation, proper training and communication, and more employees. I think this company is great but I'm speaking of experience in this location, higher management need to visit longer than a day and dig deep on how everyone is treated and how its being ran.

This company presents itself as a VIABLE family-owned company that considers employees part of the family. NOT.

If you work for them in Fort Worth, where they are headquartered you may be okay.  If you are in one of the Regional offices, you're on your own.

They recently expanded their marketing team.  They went out and hired a lot of people to get their brand into the Regional Markets. They did all of this, seemingly blind to the fact that when you expand your employee base (especially marketing), you are going to see a decrease in the bottom line until new marketers have been able to develop solid relationships.

Instead, after experiencing a decrease in revenue the first quarter of this year, they begin eliminating positions company-wide. NO NOTICE! NO SEVERANCE (for some)!
Several of these people went through a hiring process that took months. Throughout that process, they are being told that the company is trying to find good people who will commit to and stay with them.  "We are looking for longevity". 
Six months later, several of these people are being told the company is not making enough money to keep their positions open. And it isn't just the new employees.  They are "eliminating" people who have been with them and loyal to them for years. Several of these same people have shown recent progress and movement, bringing in key accounts.

To the company:  IT TAKES MONEY TO MAKE MONEY.  When you expand, the lining in your own pockets my be slightly thinner for a short while.

Also, you may want to take a step back an take a look at the real reason revenue is down-OPERATIONS.  You expect your marketers to go out and sell your services and your operations people are screwing up the projects all over the nation. Even your National Accounts are suffering.

BMS CAT is simply another CORPORATE-MINDED company with no regard to anything but the bottom line.  

VIABLE company??  That remains to be seen.

I worked here since Janurary of 2017. Since then I've witnessed lack of professionalism from supervisors, fights between employees and employees getting let go as soon as they put their two weeks in because the supervisor doesn't want to deal with them anymore. Poor materials are given to employees if they even have any to give at times, trucks with only one door working with expired stickers and engine lights flashing. Every truck has very bad breaks, just to name a few of safety harzards at this Blackmon Mooring location in San Antonio. Besides the safety harzards, supervisors lack basic respect and responsibility towards not only employees but customers. The supervisor has certain employees dealing with customer's rather than doing his job himself. He's even said it himself in front of all employees "I'm not dealing with this customer anymore and I will not answer any of her calls anymore so don't bother me about her she's a mess." I wish this wasn't real. This location is an embarrassment to Blackmon Moorning. Employees who have been caught with fraud, l intercourse on job sites, and fighting still have their job here. As soon as I put my two weeks, I was let go two days later when I was needing to speak to the supervisor about an older and experienced employee giving me a hard time throughout my job and his words were "I don't care, since you put your two weeks in just go." Shocked but not surprised. He had me escorted off the property because he didn't want to deal with me. It's a terribly low pay for the amount of work we do here. Most people that work at this location are stuck here because they wouldn't be able to get away with the things they do at another workplace. VERY TOXIC ENVIRONMENT. Look elsewhere!

I would not recommend working here, for the most part. I was here going on two years with no raise until I put in my two weeks and even then it was only a $1 bump. Management, except for one, is a complete and utter mess. Poor communication, lack of knowledge, overall not personable, and just doesn’t know how to run a company. The fleet? Out of 2 dozen vehicles, 6 of them work and run. Absolutely zero care for the vehicles they have. The field crew I worked with day to day was definitely the real only upside of this  job, everyone was genuinely super chill, until they brought in new people who act like they run the place. Just in my time being there I saw person after person come and go and I see why. On slow days, you’re held at the warehouse all day and just told to clean equipment and then when you’re not doing much they complain about it. The new people they bring in, they will start at a higher pay then you even if you have the experience over them. They also don’t know how to handle customers. If there’s a complaint or an issue , everyone essentially cries about it and the customer is left with no answers. The work itself isn’t awful, except when you aren’t told anything, which is a majority of the time. Most of the time I was told just go and look at it and see what to do with no context or clue. They’ll work you like a horse some days and tell you how good you’re doing until you ask for a pay bump and they step back and say they wanna see more from you. Not going to name names, but THE boss I have no respect for and is awful to work under. Overall, I wouldn’t work here, not worth the time

Started my restoration career in 2011 at the OKC Blackmon Mooring as a clueless 20 year old. However, thanks to the unbelievably knowledgeable operation supervisors, select crew leads, and an attitude centered on learning and hard work, within 6 months I was promoted from assistant to lead. Within a year I was training new crew members in okc, then new hires in other locations. I loved the responsibility and opportunity to continually expand on the skill sets I had developed. Though the hourly pay was LESS than subpar, this particular branch also paid incentive rates on certain jobs(not all branches do). However, you may go serval weeks with only hourly work. Puts on strain on a budget but can benefit you on the other end of the spectrum just as well. Insurance benefits were great unless you had dependents. Still not enough to justify low hourly wage. which led to my resignation after 4 years. Moved back to Tulsa, within 2 months I was promoted to operations supervisor and given.50 more an hour for a ton of responsibilities. Which continued to grow to ridiculous levels in the year I was there. GM was tremendous as long as you had right attitude. Ops manager was extremely bipolar at times and unable to effectively communicate to crew members as if they were human beings. After being promised raise after raise to no avail, I left Blackmon to grow in the industry I love.

Stressful and very tense.
I learned how in the dark this company really is. They refuse to be open minded.
There is no true management in this company. There’s so much backstabbing, gossiping and friction. They are totally afraid to do things the correct way in regard to how both sides handle their divisions and the working the program work that they get in. More total chaos than anything. 
Work place culture-none at all.
Watching a company that could be a really good place to work so divided and all they’re worried about is their own needs and to fight one another where the divisions are. There’s no integrity at all in the company as well as extreme ways of trying to upstage one another so they can shine in the eyes of the upper management. 
There was no enjoyable part to working at this company because you didn’t know who to trust or who was trying to cut your throat. 
If one does decide to take on employment with them just be prepared and to always stay vigilant with these folks. Truthfully you’re better off looking elsewhere for employment than here.



What is the best part of working at the company?
The Atlanta branch is a TOXIC work environment. Employees that work hard and go above and beyond are unacknowledged and unappreciated while employees with zero work ethic do nothing. The now demoted GM also talks about hard working employees to the RVP. When one emplyee left the GM would not even have a discussion about giving some of my menial tasks to the girl with no work ethic as i would be taking on the exiting employee's tasks. We were also given corporate level AP T&M invoicing overflow (other duties as assigned) with zero compensation.  Also, getting a raise is impossible! 

What is the most stressful part about working at the company?
Bad management, impossible workload. Employees would leave and I would absorb all of those responsibilities while others would be allowed to do practically nothing and sit around and socialize 

What is the work environment and culture like at the company?
There is a lot of favoritism. The work environment is TOXIC.

What is a typical day like for you at the company?
Overloaded, I found a new job and gave notice.

Worked at BMS CAT for several years. Positives are you get company vehicle, phone, laptop etc. Nice people to work with and around. Management nice and helpful but Worked 70-80 hours a week, always understaffed yet carried the same work load as a full staff. Revolving door employment due to this. Corporate office upper management is very nice but has heard the needs of there employees on this issue for years but refuses to invest in proper acclimation and training for staffing before putting large work loads on them. 

Very stressful due to this. Average manager in the Nashville branch last 8 months. And average estimator about the same or less. I saw 5 different GM’s in 4 years and many estimators come and go.

 If management would tweak the work overload issue, allow acclimation and better training for the new hires and adjust the pay properly for some of the staff, then the Nashville branch would not be a bad place to work. But it didn’t happen while I was there and don’t see it changing anytime soon.

A typical day at work includes: Morning meetings and paperwork, and also directives given to my crew for the work day. Consistiently supervising and enforcing OSHA Safety Regulations. At the end of the day there is a PM meeting, filling out of time cards and the days incident reports if any.

What I learned at this job is: How to maintain workflow, meet company goals for the workday and how to be responsible for others implementing all rules and regulations required for the company.

Mangement: Fair and goal driven.

Co-workers: My co workers were a good team of individuals who were challenged to get the job done, very minor complications with the crew.

The hardest part of the job: Wearing the PPE (Personal Protective Equipment). But necessary for our safety.

The most enjoyable part of the job: Getting the job done in a timely manner and meeting the goals that are set for the work day.

Top Job Titles	Average Salary
Restoration technician 12 salaries reported	$18.54 per hour
Outside sales representative 40 salaries reported	$63,450 per year
Estimator 12 salaries reported	$63,125 per year
Construction estimator 11 salaries reported	$68,409 per year
Commercial manager 1 salary reported	$80,000 per year

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