teller

personal banker

senior teller

member services representative

branch manager

Blaze Credit Union

It's hard to write this but I am going to be as transparent as possible. Nice hours, nice to have the paid holidays off. Requesting any time off is a nightmare and they pick and chose making it extremely difficult to have any sort of regular appointment for anything. Last minute schedules posting and turn over. I think the upper leaders really have drive and care deeply. It just doesn't trickle down well enough. The benefits are great and so many great co worker's. But as toxic as a working relationship can be, it does not feel inclusive. I have felt singled out several times. I have many years in leadership prior to working here and have been treated like I have no clue what I am doing from leaders to other departments. I have one task to complete which is help members and then get several other tasks I am supposed to be doing while just trying to focus on the member, I mean I sure would hate to be pouring my heart out about a deceased loved one or hardship and secretly know your tryingto file and do paperwork at the same time.... I have been given the run around on numerous occasions. Call this place then this place then this place then get talked to in meetings about don't call this place.. That might not make sense until you get there and it happens to you. There is this enchanting thought about working somewhere where your valued and your work balance is important so here's xyz time available.. and then you get in and cannot get your time off. You realize they sell it harder than it really actually exists and you could have just stayed where ever you were before you saw the enticing few dollars more that drove you out of the fact we all need more money right back to putting on just another collar of performance on. Dance monkey.. dance.. at the very least the compensation makes it worth it. I have been looking for some time now. 

What is the best part of working at the company?
Nothing, benefits used to be good prior to the merge. 

What is the most stressful part about working at the company?
No structure, chain of command, no employee growth was allowed.

What is the work environment and culture like at the company?
They don’t trust their employees and expect them to clock in and out like children. Employees were afraid to make decisions without being reprimanded. They say members and employees are in their top five that they need to take care of but they don’t. Many great staff and even SVP left within the year because how bad the outcome of the merge was.

What is a typical day like for you at the company?
The typical day consists of me trying to figure how to do my job because there were no procedures in place. And I’ve been in my role for over 8 years and at legacy Hiway for 12…..

Spire was one of the worst companies I have ever worked for. The company seems to have good intentions but they are failing at them. Miserably. I worked in the call center. It was chaotic and unorganized and the manager was nosy and overbearing. Spire continued to aquire other credit unions despite the fact that there was no organization within the company to begin with while adding more stress. While at spire I suffered from a severe medical condition and was on FMLA. They broke several FMLA laws and violated the act on numerous occasions. I was in the process of suing them but I dropped it. I would never recommend working here. No matter what area you work in they have you train for about a month at a branch location as a teller. It makes no sense. There was always free food thsts the only positive thing, and opportunities to volunteer.

Spire Used to great to work for! Now they are just trying to be like a bank in that they make you fear for your job everyday. If you don't get into the right back pocket you will be sent walking. Since new management has come in there has been quite the revolving door. 
The co workers are excellent and they don't get treated well enough. If it weren't for them there would be no members. Seems this is forgotten and it's all about what manager can get to be the one that is district manager first. Only out for themselves and if you do your job well and make them look bad you will be pushed out or let go; but at the same time they will do the same if you just do your job and not your best. Tough line to balance on.

During my brief time with Spire I demonstrated above average customer service and production. Yet this was not enough to grow with the firm. 

A typical day included opening multiple accounts and in general meeting the personal banking needs of customers.

Learned a bit about the products and how best to utilize them to meet client's needs.

Management was poor and not capable of educating employees on products, services, or how best to advance.

Culture was mostly good with supportive and helpful employees.

The most important part of the job was exceeding customer needs and expectations.

This company gets numerous complaints to HR about work-life balance and they never listen. Unwilling to pay employees for travel but forcing them to come into the office when they live far away. 

Huge lack of communication from higher ups. Even managers barely communicate to their staff. 

Undertrained staff makes back office positions feel like they're doing their job for them. No accountability taken for not knowing the basic functions of their job or keeping up on their open tickets. 

In my experience there; I bought into the whole we only care about the members, we want to give back to the community, we love our employees vibe. I was duped. Back then the benefits were amazing! great health insurance, great 401 K. But slowly it started to become more like the banks. I understand that you need business and that new memberships help with that. I don't understand the climbing to the top no matter who you take out or force out? The high drama and the repercussions for bringing anything up is ridiculous. I am so glad to be out of there.

Spire likes to brag about how much they care, and they do care.. about their members, not their employees. There is no diversity, you have to talk, dress, and be the same as everyone else. Doctors notes do not count as excused. The managers of the branches do whatever they want and don’t get in trouble. HR and management is very fake, they do not care about anything but themselves. They have no idea what it’s like being on the frontline. The ‘bonuses’ are so over taxed it barely comes out as a bonus. My coworkers were the only thing that kept me going. 

Management and the like only care about sales. If you under-preform for any reason, it’s scrutinized. They’re only motivated by money and do not care about their employees. 

I once was written up and on it, among other things, were the dates I was absent for having emergency surgery and also the day my child was taken to the ER. 

If you chose to work here be prepared for a very heavily focused sales culture that’s cold and unforgiving. They say it’s Members First, Midwestern Values. It is anything but. 

While working here, I have been bullied, other employees could do things I wasn't  allowed to do. I.e. leave work without telling management. I'd would get write ups for doing the same thing my  coworkers would do. I  wouldn't recommend this company. There is way too much favoritism that goes on. If you aren't a favorite be prepared to get written up for asking help from your manager with something you don't know how to do. 

Top Job Titles	Average Salary
Teller 74 salaries reported	$21.68 per hour
Personal banker 67 salaries reported	$26.73 per hour
Senior teller 28 salaries reported	$23.15 per hour
Member services representative 12 salaries reported	$26.15 per hour
Branch manager 13 salaries reported	$88,653 per year

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