team member

shift leader

assistant general manager

assistant manager

general manager

Blaze Pizza

I had worked at the store for almost 2 years. A typical day of work differs for different shifts. I had worked morning and Night(closing) shifts. 

I learned a lot of cooking and other type of skills like how to train, how to pass on my skills, how to do things more efficiently,etc

My old managers ( SM,DM,RM; store , district, regional)  was amazing. They  trusted us and had a few of trained ( me included ) to be trainers so we can handle new Employees that way the manager can focus on other things that only the management team can do. 

Morning is a lot of prepping, from Making dough and portioning ingredients and making sauces, and drinks; all which includes labeling and many other tasks thats separated between 2-4 people in the morning. 

Closing is usually about closing things, turning off the oven, cleaning it, emptying the drink fountains and cleaning it, sweep and mop the floor and the bathroom. 

I worked at a the Fenway location which was crazy because of the amount of people in the area during seasons and not during seasons.

Workplace culture differs between managers. Im a sole believer that the manager in charge sets the mood of the day. My old managers were very easy with us being "goofy" as long as we did our jobs, and to be honest my old squad did the work amazing and above and beyond to make the store amazing. We try to connect with customers to make it more fun for them as well so its not just waiting in line getting your toppings. If i can brighten their days it can make it better for them and to be honest my own.

The hardest part of the job is mainly customers who are a little on the horrible side and also employees who just slacks off too much. Customers don't understand we work in a Fenway store that has a ton of traffic from those in the city and from out. Employees putting off things till the last minute. 

The most enjoyable part is those small moments with customers or fellow coworkers. customers who are very nice and kind often cheers up the team. We had one time a family came in from out of city and said it was the best pizza they ever had and the son wanted to take a picture with the team to document it for school as well. It was such a sweet thing and to be honest, it was one of the most happiest day i worked in Food Service.  

I personally Left because of management. I realized after new management took over that much of the stuff that is to be done is not completed on the daily. I worked part time on the weekends at that time and I would come in with many things not done correctly.

I originally started working at a brand new Blaze Pizza which means the entire staff (about 40) gets trained all at the same time with a group of Corporate Trainers. This is such a horrible and stressful training method. Training starts a week before the store officially opens, and I swear I was told so many different ways of doing things by the different trainers (not even corporate knows what's going on). After training and opening, there is Free Pizza Day (line out the door all day long from open to close) to break you in like an animal, at least that's how it feels. God forbid you start after corporate training though because there is no dedicated trainer at any stores, so if it's busy and no one has time to teach you you're left on dishes or dough press. I saw that happen to many new hires, I'm sure you can picture the turnover rate. So about a year working there they offered me shift leader, then one of the people about to be promoted to assistant manager quit so they offered me that position. Mind you, I've had no management training yet. They send me off to corporate training for a week in California, then when I came back they did nothing with me management wise for a few months. Then I became the assistant manager and when I tell you that was the worst experience ever, I mean it. 12-16 hour days, sometimes with no breaks and if you did get a break it was 10 minutes. Keep in mind I was brand new at management yet they expected me to just know everything because I went to corporate training. Once you are on salary they will work you until you drop, I quit because I got very ill from being overworked and never eating while at work. Why not take sick time you ask? They don't offer it.  I could go on and on about all the things they do that is just plain wrong, but I'd be here all day. If you're looking for a career, skip this place because nothing makes it worth it. If you want an easy part time job, hopefully you're scheduled in the mornings because at night it is a mess no matter how great your crew or managers are. Mind you, I am saying all of this while I was working for one of the best managers I've ever had. Their concept had the right idea, horrible execution. Their food is really good though.

On the one hand, it was an ok place to work where I could go in, be guaranteed something to do, and make my money without hating the place and the job. Loved the amazing people I worked with and the customers were equally as cool, for the most part.

On the other hand, it could be the most stressful and worst part of my day. I've had so many nightmare days there, and they weren't the insanely busy days or the short staffed days. Management creates a culture of fear and expects everyone to live only for the job. They won't even allow bereavement time for family losses and they never gave me any days I requested off despite having asked for them months in advance. 

Pros :
- Very simple work. Generally you'll do the same thing every day, or be rotated through. Each spot is pretty simple to learn and when you are being trained in a new spot you'll do it during the slow times / non-peak hours.
- Free employee meal. You can't eat on your 10 min break, but you are allowed to take a free pizza home if you don't get a 30 min to eat or if you don't eat on your 30.
- Amazing general crew, everyone is pretty chill and cool. Loved working with them and I'm still friends with some of them even after quitting. (management not included though). Everyone pulls their weight and helps out where it's needed in the moment.

Cons :
- You'll need to constantly remind them of what days you requests off. However, even then you may not get it off and they will expect you to find coverage yourself.
- Zero work life balance. Once you are there, you are expected to have nothing else going on or anything else on your mind besides work. You will not be allowed to leave if you aren't feeling well or if there's an emergency.
- There is a standard, but no one knows it. Not even management.

Leadership specific cons :
- Be prepared to stay much later than you are scheduled for. 
- You will have very little guidance or training from the upper management. You are literally on your own.
- Management does and will pit other shift leads against you and try to get you to tattle on other shift leads if something isn't absolutely perfect.

I worked there for almost a month, and when I first got the interview opportunity, I was very excited. It sounded like a good place to work at. I went to the interview, and everything seemed to be going very well, the manager said that the pay could be higher then normal (minimum wage of $9 an hour plus tips) and was upfront that he could get impatient and would fire people easily. Knowing that I decided to take the job anyway. Roughly 85% of the workers said that they weren’t there for at least two months, which was my first red flag that I found while working there. It was my first job, so there was a bit of a learning curve. Other longer tenured staff members and shift leaders were very good at showing me what to do, and were very polite, easy to work with and helpful. The managers asked of me to work faster, which I did understandably and always did the best I could, putting in my full effort at work to make sure that I could give the best product that I was capable of. However, randomly in the middle of the shift during the third week, one of the assistant managers pulled me aside to fire me, pretty much telling me that I was wasting the other workers time. I was not given any warning about being fired, and was led to believe that I had my place as a worker there, and that I was doing pretty well. I was always very kind to other workers, and took any advice that they gave me politely and implemented it.

The management here is terrible, and is too autocratic. For a business in this niche, they have an alarmingly high labour turnover rate. I would not recommend any one to work here, the management could not care less about what you as a worker can work, and they will find any reason to dismiss you. I plan on making sure that none of my friends or family members do not do any business at this location until they are under better management.

Save your time and energy and do not apply here.

I would not recommend working here. I worked here for a couple of years. This particular store could not hold a manager for more than a few months at a time, we had about five or six different general managers. There was also a period of time where we did not have a general manager, and a lot of the responsibilities fell onto the shift leads. The shifts leads were doing the general manager's job pretty much, except for making the schedule. We were told to place orders for things and if we forgot, we would get in trouble. People in our position are not required to place these orders I found out later on, as other stores do not operate like ours did.  The scheduling is inconsistent, it's hard to request time off at times, and if you were to call out sick the managers get upset if you are unable to find coverage. If your "attitude" is not great, they will cut your hours. They play favorites, and there is also extreme lack of communication between all of the managers at this store. They will talk poorly about you in close proximity and could care less if you hear, and they are not afraid to do it in front of customers either. Four people quit in one week because of two managers. They are constantly watching the cameras as well while we work and will call/ text people on their days off about work related issues. Very unprofessional work environment overall. They will also understaff shifts and get upset if certain things do not get done. I enjoyed working here so much, the customers and the workers made the job enjoyable. The management is what ruined everything in my opinion. 

Normally the start of my day would consist of communicating with Day shift about issues and concern that are or were factors to apply.
Upon the first 15 minutes I was to conduct food safety regulation by checking produce in front and in back of house. As Manager I was to ensure that the safe and the register being used on my shift had the correct amount. The workplace was a very friendly environment but also had its times of trouble occasionally. 
The hardest part about working at Blaze was the lack of staff commitment and attendance of employees. With less hands to help, it becomes a tedious night due to no one willing to cover shifts or even arriving for duty. The guest are expecting fast friendly service which is hard to accomplish without organizational skills from previous encounters with the repeating dilemma. Being able to adapt made the tasks at hand easier to manage. 
At the end of the store hours for guest the next hard part would be cleaning the store short staffed which could take up to 2 extra hours to complete everything and restore the building to its proper setting. Working with teens and adults that cannot fulfill their shifts due to unforeseen circumstances adds a toll to not only to fatigue but reliability as well. complaints did not work as well as write ups.
The most enjoyable part of working there was the faces of the guests and the peace I can bring to them. Making aquaintances and speaking with the "regulars" that come in helps make the day seem less irritable.

Very fun and casual workplace, in my experience starting as a team member and later being promoted to shift leader, the whole time was relatively enjoyable. The company at a corporate level does not do much to encroach on the status or culture of the individual store, however the company at large is fun and supportive to a degree. However, my specific location had awful management. In my time of being there (11 months), we went through 3 managers, only one of which being truly competent. Many times we would have broken equipment that would not be repaired and put off by the owner due to their desire to not fork up money. Many times, nearly the entire time in the last 3 months of my time there was I responsible for managerial duties such as making trips to the bank, buying unapproved ingredients to cook with from local grocery stores as the orders were not placed properly by managers, and eventually placing orders for the store myself. All the while only making $1 per hour more than regular team members. That all being said, the job itself is fast paced, however relatively simple, and very fun. The people are usually fun and friendly, and the food itself is good. Any complaints on my end are purely due to my location.

The only thing I miss about Blaze are my co-workers and managers. 

A typical shift at Blaze consists of making pizzas non-stop. If there is free time, you'll be making boxes, re-stocking ingredients, or running the dine area, which isn't unexpected in a job. The closing shift is horrendous. It would usually take around 2 hours to close the store, longer if you were scheduled on the day they deep clean the dine area. The work was hard and gross. You are essentially cleaning a days-worth of pizza ingredients out of the tile every night. I might have been okay with it if I had a higher pay. 

Other reviewers already mentioned that you have to work at least 6 hours to get half off a pizza, which was true at my location as well. Another weird thing is that you have to finish the entire pizza at the store. You can't eat half and take the other half home. You either have to finish it or throw it away. 

The best part of the job were my co-workers. When there wasn't a rush happening, you get the chance to chit-chat while you work. I did find that the owners of the location micro-managed a lot. They would often call the store and ask for the manager on shift. Then they would tell the manager on shift to address something they saw through the cameras. For example, they've called to inform the manager that one of the employees was putting too much cheese on the pizzas. They are always watching.

Where do I start?  I got hired on with Blaze as a shift manager. I worked for them for almost a whole year. I HIGHLY do not recommend this place.  First of all, this place is really really stressful. I've worked in stressful situations, they make simple things super stressful. They are very unorganized.  The owners act as managers and micro manage you as they watch you from the cameras. God forbid someone clocks out a few minutes late you receive a phone call from them. You are expected to do so much for little pay.  Also we were always understaffed. They would not put enough team members on to save money. There were many unfulfilled promises. Promised raises and promotions that have never happened. If you worked 6 hours you could get half off your pizza or salad. And you HAD to eat it there, you couldn't even take left overs home. The discount sucked. Blaze allows their employees to have piercings, tattoos, colored hair, etc. The owners only allow 1 piercing, earrings for girls. They were very conservative. I honestly loved the owners so much like family. But with all of the unfulfilled promises, I couldn't stay. I loved working with my team members and co workers. And I like Blaze as a company. But this specific franchise is terrible. I highly recommend going somewhere else, do not waste your time here.

Was hired immediately after an interview. Managers so far are okay. You can find team members that are great to get along with. You learn every station, Dough, Order Taker, Sauce + Cheese + Meat + Veggies + Register + Expo. Oven is reserved for 21+.  The hardest part is just keeping up with the amount of customers, my location probably can't serve each customer faster than 5 minutes if business peaks, some customers have waited more than 8 minutes for us to take an order, and we're fully staffed for the night. Closing duties take about an hour and a half or more, really depends. Labor Day was busy AND we were short on staff. If we had just one more person to help us out from a neighboring location or something  then I wouldn't be doing dishes til 12 AM. Or a manager at that.

You can be happy here but know that there can be so much that can go wrong, dough might not meet standards, we might have a customer wait for a minute or more for certain dough or ingredients, a pizza might fall, pizza might burn, if pizza's aren't cut fast enough then things start backing up which means cooking pizzas slower than the often advertised fast fired in 2 minutes.

You'll do alright and it is okay to have this job to get experience but do move on when you feel the time is right.

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