veterinary technician

veterinary assistant

veterinarian

care coordinator

medical director

Bond Vet

I was contacted by a recruiter to apply for the job; once I did the interview process went fairly smoothly and quickly. 
A typical day for a veterinary assistant is arriving on or before 9:45 am at your assigned clinic 
(with the possibility of being re-routed to another Bond clinic once you arrive, they would usually pay for your round trip uber if the notice to re-route was within 24hrs for the shift, otherwise, if they tell you with over 24hrs notice then you must figure out on your own how to get to their other location they need you in)

Once you clock in at 9:45 am you will wait for the clinic manager or Client coordinator to make a post on the general on a work application called "Slack". Slack has direct messaging and many different channels of communication for all groups of members of the company to speak to one another.

The general typical shows which role you will be in for the day as a Veterinary Assistant. You're either Treatment VA or Scribe/Exam Room VA. 
As a treatment VA you assist throughout the clinic; from helping handle and restrain pets for the nurse to printing requisition forms for lab work to restocking the pharmacy to even assisting in radiology and more. 
As an Exam Room VA you assist the Doctor with handling and restraining the pet when requested but additionally, you are required to do Medical Scribing. Active Listening, typing fast and accurately, as well as Knowledge of Medical Terminology are skills that are highly needed to succeed in this role. Additionally, your charts need to reflect the doctor's preferences if they state them to you as well as need to be grammatically correct and properly condensed and organized by body systems when typing the discussions and recommendations of the Doctor in the exam room with the Patients pet parent. Your treatment plan charts are your main priority when you're an Exam room/Scribe VA. They must be completed usually by the time your appointment ends or by the end of the workday at the latest.

If you're an LVT your role typically means triage and being a Doctors nurse or a treatment nurse. Sometimes both. Additionally, Nurses(LVT) get their own appointments that don't require a doctor's examination. The challenging part is if you're the only nurse but you have your appointment coming in and you have a patient from a doctor coming into the treatment room for its own procedures that need your attention.

The overall culture was great at times but mostly good to average. They celebrate Vet Tech week for an actual full week to show appreciation for their LVTs and VAs. 
Unfortunately, due to quick expansion, they aren't able to maintain a full staff for a long time before beginning layoff a few workers, especially during the slow season. 
Management throughout the company was good but always room for improvement.  

The most enjoyable part was embracing the company values and goals and seeing the other coworkers working for similar reasons as yourself. Your love for animals and want to care for them. The hardest part was seeing through management's plan to choose you for layoffs so you begin to create documentation of your work but they immediately don't let you work as a Scribe VA anymore because now their claims of "subpar" work won't be seen as true. They are quick at nipping issues and people trying to outsmart them. I would work for Bond again but I certain changes need to be made with proper communication and appropriate boundaries.

One piece of advice I have: A career lasts a lifetime, a Job does not. 

Bond Vet does have great appreciation for support staff. They’re willing to train on the floor and teach you new information. There are cool perks too, like public transportation/parking compensation, company sponsored lunches on the weekends, monthly team outings, monthly bonus checks, etc. The problem comes with position placements, pay, and their line of communication. They don’t have clear hiring guidelines for positions between assistants and nurses/techs, so much so that I was hired as an assistant when my experience would qualify me for the nurse position, and before leaving, another team member was hired for a nurse position with extremely less experience, comparatively. When asked the reasoning, it was mostly due to the fact that even with my 7 years experience, I couldn’t place an IV Catheter, but that person with 1 year experience could. Said unclear guidelines also change regularly. There is also not a clear guideline with progressing to higher positions, so much so that when trying to prove my experience and skill set were more appropriate for a nurse position, I was only promoted to a Level 3 assistant position. It is very difficult to have any concerns fixed with urgency because it is difficult to get in touch anyone on the People’s Team. It unfortunately takes numerous people in your business to bring a situation to HR’s attention and finally get resolved. They consistently change the programs that are used to teach, learn, or house your personal information. I left Bond Vet because there were too many unexplained “system glitches” happening that prevented me from receiving my paychecks on time 3-4 times between March and May. The HR representative could only recommend paper checks but couldn’t assure me that my paper checks would arrive to me on time (like expressed shipping is hard). After another payment was late, I tried contacting my regional manager and she also reached out to the HR representative, with no extra help. My clinic manager was finally able to put me in touch with the senior payroll manager afterwards(coincidentally, they had recently come into the position), and she was able to fix the problem, but by that time, I was facing eviction due to the run around. So I decided to part ways. While I believed my home clinic appreciated my skill set and work ethic, I don’t think Bond Vet as a company really cared. It felt like I was another number with another problem they would get to as soon as they finished changing something else. After resigning, the CEO also stepped down and passed his position to the CFO and the medical director of my clinic resigned as well. It seems we all feel the company doesn’t really feel as supportive as they try to ensure the clinics make the staff feel. 

Bond vet cares about the money, but they give their clients free merchandise and giving away credit when they use referral codes. HQ does not listen to their employees. They cut off employee expenses but do not cut off the clients expenses when they give away free heartworm tests, $25 exam etc. they’ve been doing that promo for months and now that HQ realizes they’re losing money from that promo they want to lay off a few employees & raise up their prices. Regional management Basically said that the company doesn’t have enough money to pay off their employees so they want to try different techniques for the clinic flow. The in-clinic team also became very cliquey since they became leads— very toxic & gossips about other employees when they don’t exceed certain expectations, also when times we need them for treatment, they’re usually not there cause they’re gossiping in a exam room for hours. The company makes up weird positions like training partner when the training partner doesn’t really even do anything. Regional management comes into clinics just to stay in an exam room most of the day for meetings but doesn’t understand & shadow the chaos that happens with shortage of staff & when employees need help with certain treatment for the patients. Lack of teamwork too, one person always ends up doing a lot of workload versus other employees. Work/life balance is not there— you’re there from 9:45am to over 8pm because you cannot leave until you finish completely clean the clinic floors and trash which is hard to do as a team because the workload is only on one person at times. There is never time to help the nurses restrain patients for treatment cause the veterinary assistant has to go to another appt after the 30 minute appointment is over which backs up everyone’s time including the patient. Unnecessary stress for everyone in clinic. 

I want to start off by saying I did work remotely, and I do think the in-clinic experience is completely different. I was so excited to start working for BondVet, their core values are great and they really did make it seem like they cared about each employee as an individual. Unfortunately the world load in the job description is not accurate and managers do not really care if their employees are being over worked. This is a position where you WILL be taking 100+ phone calls a day, almost everyday of the week. You are also expected to be online and actively speaking with clients for at least 8 1/2 hours of your ten hour shift. In that 10 hour shift you only get 2 ten minute breaks and 1 thirty minute lunch break which is just not enough. You are not better than your call metrics to management. If you are not taking the number of calls that they want you to, not meeting online time expectations, etc they will micromanage you to no end. Multiple people during my time with Bond Vet repeatedly expressed concern for the growing number of calls we got each day and the overwhelming work load, management just told us "we hear you!" But never did anything to alleviate these issues. At the end of the day this is a remote call center job whether they would like to admit it or not. The call volume is very high, and I personally saw the call volume almost double over the course of my employment here. There is quite a bit of turnover as well which leaves tje rest of us struggling. Would not recommend 

Always understaffed. They promised raises to those that have been in the clinic for 6/7 months during their mid-year review, never happened. Extremely busy w/ little to no support through the day. Communicating with the communication center was awful. Employee pet discounts is literally nothing. Especially for surgeries the cost was high even with our discounts. Noo room for growth whatsoever no matter what they say, its tough to grow in this company when they truly don’t care about their VA’s. Favoritism is a big thing and management will not hide it, you’ll know who they claim as their little assistants. Any new employees getting hired after a clinic is open will be making more than you regardless of how experienced they are, incompetent ppl are getting paid more than the ppl thats been there longer, they still wont give you a raise at the promised “mid-year review”. It gets so cliquey and thats how drama starts. The company will up the prices of literally anything and not tell their employees.. so many things have gone up in price and parents always get mad, they dont care about that of course because this company is ALL about money, money, money. They’re cutting hours left and right bc they hired too many ppl and our revenue is low during this time. Expanding their company way too fast… Last thing, just know that this company sounds like a dream at first but then it rapidly goes down hill.

I came into the communication center position so excited, and thinking that Bond was truly "changing the game" for veterinary medicine, as they claim to be. Unfortunately, it became very clear that this is not the case. The company seems to care more about how they appear on their website/social media than actually taking care of employees and retaining staff. I have never seen a higher turnover rate than I have in the communication center at Bond, and that is saying something for vet med. I have also never been contacted to cover shifts so frequently on my days off, even though the company claims to value work/life balance. Additionally, a sick policy was implemented to punish employees for using their earned sick time. 
The phone call volume in the communication center is overwhelming. As the company continues to lose staff members, while opening new clinics, the communication center cannot keep up. You are expected to answer back to back calls most of the day with little to no time to follow up on your cases, which makes for unhappy clients. It feels as if you are set up for failure, as there is no way to get back to every client efficiently. 
The communication at Bond is poor, despite that being one of the company's values. I am an attentive employee, yet still found myself guessing what is going on a majority of the time. I also noticed that the staff would not be told about new opportunities within the company. Management would choose who they wanted to promote without giving anyone else a chance to interview.


Working at Bond, I’ve noticed a high turnover rate and inconsistent management, with some leaders appearing disengaged or unsupportive. Several clinics struggle with low morale and staffing shortages. Often, teams are expected to function with only one veterinary assistant, one technician, and two doctors, while still managing a full schedule that includes appointments, walk-ins, and nurse visits. This workload can feel unrealistic and overwhelming.
Policies also seem to change frequently, which creates confusion and inconsistency. Compensation growth has been limited , over nearly six years, I’ve received only about $3 in total raises. Overtime and additional staffing are rarely approved due to budget concerns, even when clinics are clearly understaffed.
I’m frequently expected to work in multiple roles at the same time, covering both receptionist and veterinary assistant responsibilities. Despite taking on extra duties, it has been difficult to receive fair compensation. I also hoped to move into management, but opportunities for training or career development have been limited, making advancement challenging.
Overall, the work environment often feels exhausting and understaffed, with limited pay growth and few opportunities for professional development. While I value the experience I’ve gained, the workload and lack of support can make long-term growth difficult.

The in clinic teams are wonderful and we have a great sense of loyalty and family with one another. But we are all overworked and severely underpaid and constantly understaffed. Management does not care about support staff - only money. Prices keep increasing but they do not compensate their staff any differently. Headquarters only cares about rapidly opening clinics to appease their investors even though they cannot find enough staff to maintain the existing clinics. They care more about painting a cute visual on social media, but behind the scenes their teams are miserable. Bond claims to put their staffs wellbeing and mental heath as a top priority, yet when told that their staff is suffering they turn a blind eye and do not offer support. They would rather lose existing staff than try and nurture them to stay. We have lost many exceptional nurses, vet techs and care coordinators because they have been mentally and emotionally abused to their breaking point. Even clinic managers have jumped ship because they refuse to listen to their shortcomings and make a change. Unless you are a DVM, they do not care about their support staff. PERIOD. When the staff suffers, the clients and patients suffer as well. As evident from most of the negative reviews received on google and yelp.

During my time at Bond Vet I worked as a front-end Care Coordinator at the clinic's flagship location- Brooklyn, New York. 

I was making a career change at the time from the beer and wine sales industry to the animal health industry as a client services/care coordinator. I learned so many new skills on a daily basis. This job went above and beyond my expectations. 

Typical Day as a Care Coordinator: Greeting clients, responding to the clinic's main email inbox, answering phone calls, keeping the clinic clean, communicating with the treatment area team while balancing speaking with new clients, as well as returning clients and their pets walking through the door.

Workplace Culture: Extremely down to earth, and fun work place culture. Monthly events, as well as fun holiday parties! Plenty of incentives for some friendly, work place competition as well! 

Overall, a challenging new position (if you're new to the industry), but rewarding and life-changing in a positive and professional growth type of way. Management and the other team members from Bond Vet are extremely caring, let you have a say, and truly listen to your ideas and concerns.

 If I did not relocate to the south this year, I would have never left the Bond Vet team. Go for it! Apply! You won't regret it!

Working at Bond felt like my forever home . But these employees/staff can get away with unjust things and have no consequence. If Bond feels if you’re a liability they will get you out of the door with no hesitation to cover their own tracks . No matter how big of an asset you were to the team . They only care about the image of the company. Never again will I break my back for a job just to get crapped on and over looked .A lot of the low -life employees have no morals . Employees will team up on you ,lie on you and cover things up to throw you under the bus .Thank you BondVet for showing me a true toxic work environment , and for showing me that you don’t hold your employees accountable with evidence ! You only go by word of the mouth . It’s even more outrageous that the employees that are now in love with BondVet due to not being properly consequenced all of a sudden praising the company when they have talked to poorly and have been trying to leave and I have done nothing but praise the company and let them know to stay  . The Arlington clinic is really full of weirdos watch out . 

Top Job Titles	Average Salary
Veterinary technician 499 salaries reported	$29.90 per hour
Veterinary assistant 190 salaries reported	$21.28 per hour
Veterinarian 172 salaries reported	$154,401 per year
Care coordinator 127 salaries reported	$19.52 per hour
Medical director 44 salaries reported	$178,795 per year

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