warehouse associate

truck driver

outside sales representative

driver

customer service representative

BradyPLUS

Waxie is a great company overall.  The Sales managers, upper management, and warehouse management are excellent.  Toxic customers are not tolerated and most management has an overall supportive, positive demeanor.  That being said, there is a bullying problem in the customer service department in the Denver branch.  Management plays favorites and will defend the bully when complaints are made.

Three people have left due to this particular bully, including myself, and I was bullied out of my application for a full time CS position by this bully's behavior.  All three of us were relatively new employees.

The bully will talk down to you for every mistake you make, blame their own mistakes on you, bad mouth you (and everyone else) behind your (or their) back, and scream and yell at you when management isn't looking.

Management will blame you for the bully's behavior (they often blamed my learning disorder for these arguments), and take the "both sides are wrong" approach, and will punish you, but not the bully.

This manager will retaliate if you complain to HR about her as well, and frankly needs a LOT more training, in both conflict management and disability sensitivity.

Although I would recommend working at Waxie, I would NOT recommend the customer service department in this location.

The customer service department lacks organization and clear processes. Item descriptions and item codes are often incorrect or incomplete, which significantly increases the time required to resolve customer issues. Sales representatives frequently pass their errors to customer service, with the expectation that they be corrected without proper support.

This creates an extremely high stress environment for customer service representatives, especially when accountability is enforced without providing accurate information or adequate resources. Despite best efforts, mistakes are heavily scrutinized by management, even when they stem from systemic issues.

Based on my experience across multiple customer service roles, this has been the most disorganized environment I have encountered. I would not recommend pursuing a customer service career at this company. There is a strong need for corporate level improvements for processes and communication, as the current structure is disappointing and unsustainable. Customer service agents are treated like machines, not people. We are blamed for problems we didn’t create and given no real support. I would not recommend this job.

I started at Waxie very excited because of what I believed to be the work culture. Soon however I learned this was a not the case. 

The overall job training is mediocre. You spend 20 hours or so on computer training. 2 hours of HR basic things. You’ll be teamed up with someone to ride along to learn your job to the very basics. The job it self isn’t hard. 

The problem is you’re timed and told you are counted but the numbers will never fully be explained unless you ask to see them so you have no idea how you’re truly stacking up. So you have no real leadership to turn to because well there is one.

So let’s talk about work culture. Well for me, I was Physically assaulted twice at work. Once while being screamed at a fellow employee hit my hat off my head while our lead and 2 others stood by. The second time I was shoved twice while trying to calm a situation down between two employees who were face to face and again while our lead and supervisor did nothing.

The same employee was never fired. 


This was the worst company I have ever worked for and to feel unsafe while you go to work let alone no one having your back really sucks. I don’t recommend this company. 

My experience with BradyPlus was deeply disappointing. The company fosters a toxic environment where favoritism is rampant, and job security depends more on office politics than performance. It appears that management targets employees they don’t personally like. There have been multiple instances where staff were suddenly fired under suspicious circumstances, often after being set up or blamed for things they didn’t do.

There’s a clear lack of transparency, professionalism, and accountability. Employees often feel anxious and afraid to speak up due to retaliation. HR seems more interested in protecting leadership than supporting staff. I witnessed people being pushed out without cause or explanation, and it left a lasting impact on morale.

If you're looking for a stable, ethical workplace that values its employees, I would strongly caution against BradyPlus. There are better companies out there that prioritize integrity, fairness, and a healthy culture.

I’ll give you a fair warning: please think carefully before accepting a position here.

The systems in place are highly inefficient, and employees are frequently held accountable for errors that stem from those systemic issues. The compensation does not align with the workload, expectations, or level of stress required to perform the job effectively. Leadership often appears disorganized, with responsibilities shifting downward rather than being managed appropriately.

Despite claims of flexibility, the schedule leaves little room for personal obligations. There is a clear expectation that this role should take priority over everything else in your life. Additionally, certain colleagues contribute to a tense and unprofessional environment, which makes the workplace unnecessarily draining.

In full transparency, this has been one of the most mentally exhausting and discouraging environments I have experienced. Had I known then what I know now, I would have made a very different decision. I strongly encourage others to carefully weigh their options before committing.

The department lacks organization and clear direction. Management did not establish defined goals, and training was unstructured. Meetings were often unproductive, as agendas and discussion topics were not clearly outlined in advance. Additionally, limited access to necessary information reflected a lack of trust from the executive team, which contributed to avoidable errors and increased workload.

Communication around policy changes was inconsistent, resulting in misinformation being shared with employees and negatively impacting the department’s credibility.

PTO begins at two weeks and increases after several years of service (approximately four to five years). In 2025, paid holidays were reduced, with MLK Day and New Year’s Eve removed and replaced by two floating holidays. Benefits are relatively expensive, though this is consistent with broader industry trends; premiums continue to rise annually while coverage decreases.

Overall morale is low. With another merger anticipated in 2026, job security remains a concern for many employees.

Bizarre place to be employed. Upper management act's transparent, however doesn't really share the behind the scenes agenda and motive for changes in company policies and compensation. Very underpaid in most positions. Upper management lacks diversity from other employers and companies causing them to be biased, blind and ignorant as to how other companies regard compensation, culture, process and acceptable behavior. Company acts like its a privilege to do business with them and is delusional regarding how the industry, customers and people in the community actually view them. Unrealistic expectations and over complicated process's. Company always acts like they have upper hand, even when it come to employees that have left or that figured out how things really work. Lots of change and turnover of talented employees.

a typical day at work = Left on an island to fend for yourself, no training, no support

what you believe you learned = Hazmat Disposal

management = mergers and buying to many smaller companies equals to overworked upper management thus giving you zero training and zero support

workplace culture = Horrible, CSR's spending on company credit card recklessly, key players making their own schedule, they decided they no longer need to report to the office but rather work from home. You come in to try and make some positive changes and the entire building aligns to get you out of there.  Saddest thing is that HR goes along with any absurd claim, because after 8 operation managers later, the people have remained intact, running the show. 

the hardest part of the job = meeting your KPI's while the employees have final say, not even the company handbook can be executed if it means someone will receive a coaching 

the most enjoyable part of the job = receiving a paycheck

There is overall amazing people who work here. However each department has its problems. Night shift is overworked and under valued. Everything is basically their fault in everyone's eye. Warehouse day shift has the same problem. Customer service is toxic. If you work in this department you better be perfect at everything or any little mistake will be used against you and blown way over proportion. You will not know about your mistakes until you get written up for it and you get shown all your mistakes rather than get corrected for them on the spot to help improve your performance.  Salesman pretty much run the place which has its ups and down. If you become a sales rep you must be quick and pay attention to everything coming into stock of you will be last in everything. Upper management (ops manager, gm and sales manager) is fantastic and are genuinely amazing . If you want overtime definitely go to the Warehouse but be ok with being busy all the time

What is the best part of working at the company?
Flexible work environment. I work remotely. I did work in the office for a while and then hybrid but now remotely. This offers some freedom that makes up for some of the other issues I have with the company.

What is the most stressful part about working at the company?
Everything always seems urgent. This leads me to believe there is a lot of poor time management at the highest levels of management. Also, not enough support staff to handle all the urgent requests.

What is the work environment and culture like at the company?
I'm remote, so I don't really interact much aside from emails. People are people. Mostly nice but a few folks are tightly wound.

What is a typical day like for you at the company?
Log in and work everything in my inbox. Try to respond as quickly as I can on things I can take care of myself. Sometimes I'm reliant on other parties and things take longer. I try to clear my inbox every day before the end of the work day, but I come in to 30-40 emails in the morning.

Top Job Titles	Average Salary
Warehouse associate 322 salaries reported	$20.85 per hour
Truck driver 113 salaries reported	$27.70 per hour
Outside sales representative 13 salaries reported	$78,654 per year
Driver 65 salaries reported	$23.68 per hour
Customer service representative 32 salaries reported	$21.70 per hour

Working at BradyPLUS: Company Overview and Reviews

BradyPLUS

BradyPLUS Ratings

Popular jobs at BradyPLUS

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected