clerk

data entry clerk

entry level clerk

document specialist

entry level associate

Brillient-Corporation

A typical day with Brillient is incredibly stressful, you have to hit a 100% quota every month. If you don't meet it you will get in trouble and eventually suspended without pay or fired even if you are under 1%. They make you feel like there is a baseball bat to your head if you do not meet their expectations, one short month and BAM! You're out of a job. They do not know that the average HUMAN being cannot make those numbers EVERY SINGLE month. Those expectations are what you expect from a machine. They do not care about you, they only care if you are able to work that day and to make their already ridiculous quota. 

They enforce an attendance policy that shouldn’t be allowed, they give out occurrences for calling out or leaving work early if you have something that you have to deal with or if you are sick, especially if it's something from their place that they will refuse accountability, such as dust or strong fumes. They have a three strike occurrence policy, if you have three occurrences you get written up, if you get three write ups, they will fire you without any hesitation and they are very quick to do so. If you would like to have an opportunity to make more money, it's there on paper but they just won’t give it to you. They make it difficult for you to even earn a bonus. If you are looking to move up, don’t even bother, you have to be a favorite of the higher-ups. Basically it's a contest of who can suck up the most.   

In this company, work is your life, you have no life outside of wherever you are assigned. They FORCE mandatory overtime every week with no end with the exceptions of holiday weeks, that’s it. And holidays are always far apart. They have had mandatory overtime for over fifteen years and it has never stopped. Eventually you won’t have enough energy to get work done everyday due to so much overtime. They will say that they’ll work on ending it but they never do. The higher-ups will NEVER blame themselves, they will instead blame the people who ACTUALLY DO THE WORK while they sit in their offices practically barking orders to everyone else treating them as if they’re vermin . The employees just do what the higher-ups ask them but they always get chewed out for everything regardless and will be told that they are the problem.  

In my honest recommendation don’t waste your time here, even if you are so desperate for a job. There are other and much better opportunities out there. Strive to do what you really want to do, bring out the best in you and show other people that you don’t let these types of jobs pull you down. It’s not worth the physical and emotional pain.   
 

  

Working for Brillient is OK for a first job, or for a person with no major financial commitments - if you can put up with a lot.

Pros:

• Guaranteed 40hr work week.

• Consistent, set schedule.

• 10 annual paid holidays

• 2 Weeks paid vacation

• Health/dental/vision/401k offered 

Cons:

• No raises, at all, for any reason. What you make on day 1 will be your wage on the day you quit.

• Poor/sub-par equipment that constantly breaks or is unavailable to use.

• Hostile, incompetent and completely unapproachable management, especially the facilities managers and human resources.

• Unreasonable and unattainable production quotas across all departments.

• No training for new programs/processes. Management just expects you just to know how to perform the task immediately once it is introduced. 

• Lots of physical lifting. Many of the working areas that you are required to lift from are un-safe (in-between tightly parked pallets, in cramped or incredibly awkward spaces or from high shelving). 

• Nobody is placed in a position based in their abilities or skills. You will do what management tells you to do, regardless of your aptitude/likelihood for success or failure for that particular position. You are a number and a commodity, not a human being in their eyes.

• No advancement opportunities. This job is the definition of dead-end. 

• Incredibly high turnover rate, which leads to departments constantly falling behind and being forced into mandatory overtime.

• If you don't/can't work the additional hours for mandatory overtime, management will use your vacation time in place of the hours you didn't/couldn't work. If you don't have any vacation time available, you will be written up. 

• If you are injured AT ALL, you will not be allowed to work until cleared by a doctor. There are no accommodations or "light duty work" offered. You either work at 100%, or you don't work at all. 

• There are an array of "policies" that are enforced for some people, and completely waived for others. There is a lot of favoritism from management, and no consistency in how people are treated. 

• Communication from management to their employees is absolutely atrocious. If there is something important and work related that you need to know about, management WILL NOT tell you personally. If you're lucky, they *may* send an e-mail to a few people in their department and then expect that it will be accurately disseminated to everyone that needs to know. People are CONSTANTLY not told about  schedule and policy changes that management knew about days or weeks in advance, simply because there is such horrible communication.

Constant mandatory overtime is burning people out of their jobs.
Senior Production Supervisors are out of touch with the Clerk's, and care more about their image than the people working beneath them.
People are treated as working machines; there is little room for making friends inside the work area.
There has not been a raise for General Clerk's in close to 10 years, but management and dock workers have received raises.
Rampant bias among supervisors, favoring employees who butter them up rather than those who put in the work for them.
Despite no pay increases, the quota has increased significantly since I started, making it more difficult to balance a proper work schedule. Some people are forced to work through their breaks to hit numbers.
The end of year bonus was taken away by management, and replaced with a 'premium pay' package, rewarding people for working over quota. This was fine on paper, until they raised quota to a number higher than the original premium number, making it unlikely for workers to ever achieve premium, thus losing a bonus altogether. 
There is no reward for staying at the job for an extended period; there is little opportunity to get promoted, there is no raise given for any milestone. The closest thing people have received as an award for tenure were 2 AMC movie tickets.
There is a huge turnover rate due to improper training and supervisors that are out of touch what it means to work with people. 
Second shift is constantly left out of events. There was, just this week, a 'Health Day' event that was supposed to feature games and free, healthy food. A great way to try and get people together and have a friendly exchange at work. This did happen on First shift. Come second shift, all that was left were warm vegetables. No games, no gimmicks. This is a recurring theme for events. 
While clerks are punished heavily for taking a sick day during overtime, supervisors are able to use them with impunity, and will often leave early on their own volition to run errands, leaving the clerk 3s to pick up the slack.

I've been here for over a year and we've been on overtime for at least 9 months now. I've heard from others that have been here longer they were on overtime for 2 years in a row once, so if you can't do overtime DON'T work here. They aren't understanding and even though mandatory overtime is not in their policy they will absolutely expect you to do it. If you don't, they'll take all your PTO (not that you get enough to cover it all) and then they'll give you 1 point. You only get 6 points . It's anywhere from 5 to 10 hours a week of overtime. 

I've had issues with co-workers that were never resolved. HR is condescending. Once asked me why I didn't take this to my supervisor. Told them I did. Then months later asked why I was even taking this (same thing) to my supervisor. 

Someone in management tried pushing me out before my 2 weeks was up even though I was already quitting. 

Quota in certain departments is unrealistically high, extremely understaffed and instead of valuing the employees they already have and paying them more; instead they try to incentives you by paying a little extra if you do more than quota. 

Also, it's always extremely hot to the point where you're sweating even if you're not moving, and if it's not hot then it's really cold. Never in-between. Took them a few months to even fix an AC unit in one room and takes them forever to fix lights. 

If you have asthma or allergies definitely don't work here as it is a very dusty and dirty environment. 

They would rather keep people that are awful to you and barely do their jobs because they've been here for years than keep ahold of others that are good workers. 

Do NOT waste your time with this company. 

This is the worst job I have ever had, and I’ve worked holidays in retail for years. The issues I have are:

-Oh you signed up for a job that’s supposed to be 40 hrs a week, 3:30pm-12:00am? Nope, good luck trying to have any sort of life because you’ll be working MANDATORY 50 hour weeks (apparently that’s legal) for months at a time. Which means you get to come in from 2:30pm-1am OR 3:30pm-2:00am! And when you’re in training as well as when you’re hired, they’ll keep that information from you.

-Management is the absolute worst and they play favorites all. The. Time. If you’re not sucking up they’re snapping at you and talking down to you like you’re stupid. And even when upper management don’t call for mandatory overtime, your department manager can MAKE you work overtime! :)

-NO. RAISES. You’re stuck making $12.95, unless by some miracle you can get into a higher paying position.

-You have weekends off which is great, except oh wait! You’re too busy catching up on the sleep that you haven’t been getting, you’re body is incredibly exhausted and physically shutting down on you because you lift tons of 40lb boxes and have to do it within a certain time frame (I work in Shelving). This job is not disability friendly and you have to be in the best shape of your life and even then you’ll feel dead after doing it for 50 hours a week.

- HR is COMPLETELY useless.

-You’re just a cog in the work machine here, they literally do not care about you, our work place days without injury meter is being consistantly reset back to 0.

-YOU’RE UNDERGROUND FOR HOURS.

-You can’t park inside the cave because the goverment employees are the golden children, contractors are not. 

-They never hire people and they can’t KEEP people and because of this you are expected to do the production work of two people.

-Literally, just don’t do it, I’m begging you.

I was a GCII for 2 years and a TL for 1 year. Working here has been an awesome experience. The coworkers invite a very welcoming environment (though it is dependent on team), one where you truly feel like you’re part of a team and a family of sorts at times. The benefits are great, they offer both paid vacation time and sick time as well as great health insurance options for all employees. There are different benefit programs that employees can enroll into if they so choose to. The work is low stress when you’re working at desks, though at times it can be tedious since it is production work. The fileroom is a little more on-your-feet, you have to do more manual labor, so theres a position available for whatever working style is best for you. The pay is great, and they give us raises every so often. They have fun activities to do every holiday for the employees which means we have lots of fun sometimes, too. 

The only thing is that, dependent on which supervisor you have or who you are working under, miscommunication is pretty common amongst leadership. It’s not unheard of for clerks to receive incorrect instruction or to not be informed of certain things at all. This causes lots of situations in certain teams where sometimes it feels like supervisors are being protected even when they are micromanaging team members, going against policy/making up rules that clerks don’t actually have to follow, or generally being unethical. Because of the way supervisors/management communicates with each other, this creates a very toxic work environment at times that are dependent on leaderships’ mood. 

I would say that it’s an amazing work experience while being employed at Brillient whenever we have supervisors that weren’t behaving in the ways that are listed above.

Onboarding was a mess when they took over the current contract. I've also never seen a company that has had so many issues with payroll. It's been months now and I think a couple of my coworkers are still having issues with it. 

The work itself is fine. That really doesn't change depending on who has the contract. You get assigned a team and then it's the same thing everyday. It's really not that hard but it's monotonous. You can change teams but it can take a little bit for it to happen. 

Every change Brilliant has implemented has made the workplace worse. The main production numbers haven't changed that much, but now every small task has a quota. They have also slowly changed a bunch of things to make it harder to hit production numbers, and even if you do hit them you won't get you're promised monthly bonuses. 

They also don't offer great benefits. The previous company had great benefits, and the benefits Brillient offers are a joke. You would think that being government, they would offer better benefits. 

Overall, I really find it hard to recommend Brilliant as a place to work. They feel like a cheap company that has an inflated sense of ego. The work is easy and I like my supervisor, but he was a holdover from PAE. Morale has gotten really low and I'm considering finding another job. 

I joined Brillient in 2020 during a period of high growth and acceleration. Since joining the team, I've been given countless opportunities to grow autonomously and develop my skills. The leaders provide ample opportunity for stretch goals and continuous learning.

I was most impressed by the recognition efforts of the leaders and of the HR group. I was really impressed by the level of encouragement and the willingness of our leaders to jump in and help hands-on with any challenges faced by their teams. I really enjoy the teams I work with, and I love that I get to learn from all of my peers. 

The biggest challenge is finding work-life balance as the high growth and rapid acceleration means that we're working long hours to meet goals. I have spoken with leadership about my concerns and have gotten a great response and assurance that moves are being made to right-size the teams in accordance with our growth.

All in all, working for Brillient has been an overwhelmingly positive experience. If you're looking for a great place to work, exposure to opportunities you won't see elsewhere, and a chance to work with smart people, this is a great place to be. 

A typical day at work, was getting micromanaged by managers and chewed out over minor mistakes. Management gossipped about employees personal health information or private information in the middle of the office where everyone could hear them. Favoritism ran rapid where certain employees were given longer lunch breaks and better treatment. 

PTO and sick time occured gradually over time which made it impossible to call off sick or schedule vacation time. The point system for attendance  is ridiculous and makes it easier for them to fire you if you exceeded 7 points. 

If you work the AM shift you are allowed to change your start time anywhere between 7-9am if 6am doesn't work for you HOWEVER that could change back to 6am with little to no warning because you're constantly moving to different jobs with little to no training in the workplace.

All in all I wouldn't recommend it but if you need a job fast or want to add data entry experience on your resume but this isn't somewhere that offers career opportunities or advancement.

What is the best part of working at the company?
Paid Holidays.   Unfortunately  it was the only insensitive  that was offered.  Brillient  was not a positive nor do they help in any way to improve their ability to encourage employees .  They literally have done little for the Clerks ,  Supervisor, QC Department. Thay had one Meal  for the for the employees  in the pass 2 years!   They have incentive to do anything.  That is really Shameful!


What is the most stressful part about working at the company?
They do nothing to improve Upper management. They fire clerk that have years or experience nor do they ever offer to properly train the clerks on new tasks. They put on The supervisor and Lead.  They do not want to help the Employees. They are there to get money .  They do not care for anyone but them self.   

What is the work environment and culture like at the company?
I was good until Brilliant. No stars for Brilliant!

What is a typical day like for you at the company?
Stressful  for the most part. That are there for the Money.

Top Job Titles	Average Salary
Clerk 21 salaries reported	$16.91 per hour
Data entry clerk 1 salary reported	$16.20 per hour
Entry level clerk 1 salary reported	$18.20 per hour
Document specialist 23 salaries reported	$16.10 per hour
Entry level associate 1 salary reported	$17.50 per hour

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