member services representative

relationship banker

branch manager

senior service associate

call center representative

Broadview-Federal-Credit-Union

SEFCU was a company that truly cared for its employees, community and membership. Employees were valued as humans, pay was competitive, and work environment was very positive. Fast foward to the merger and Broadview, we have broken promise after broken promise. They kept shoving “best of both worlds” down our throats promising this merger while be beneficial to both employees and members. Well, in my time with this merger, I have taken an lateral (no pay increase) promotion from teller to a position with mortgage services. After a year in this position with no pay increase, I finally received $0.62 raise which does not even cost the increased living expenses nor does it account for the fact that I learned a brand new position and excelled for a full year at no pay increase. Bonus was the lowest I’ve seen as well with the merger. Now they keep spewing that they’re over staffed and are mandating RTO as a way of enticing people to quit. They don’t want to have to pay serverance/unemployment for layoffs so this is how they go about not laying anyone off. After all, they promised no layoffs, yet are changing up everyone’s working conditions making it impossible to come into the office for some. Job security seems non existent here and it is apparent that lay offs could come at any given moment. 

Unfortunately there is no more loyalty in organizations no matter how strong the mission statement. When it was SEFCU, I felt like my job mattered, that I was appreciated, that we truly made a difference in our members lives, and our contribution and skill sets were valuable. Now that they are Broadview, the focus is no longer on the quality of member service, but rather how quickly we can handle their affairs and move on to the next member. If you spent too much time with a member, you would be audited and have to defend yourself as to why you took the extra time to help a member. Your work was put under a microscope and everything you did was used for or against you. We no longer had autonomy to handle a situation even if you were at a Senior level role. It’s unfortunate that I have to write negatively about them, but it’s the truth of the matter. It no longer feels like a “member owned” , community driven, non for profit, credit union, but rather a bank motivated by stakeholders, money and image. 

Executives are toying with RTO and treating it like it's some trivial perk - like it's as insignificant as whether or not to offer iced tea in the cafe. In reality the RTO game they are playing is causing the superstars to leave and lowering the service quality even further. The culture is quickly becoming toxic and stale - you will not advance unless you kiss you know what and smile while leadership runs the company in to the ground. Leadership constantly tells people to embrace change when they actively reject anything they don't agree with. I would strongly advise job seekers to stay away unless you just need to pad your resume with something for a year or two. Don't stick around though because company leadership views you as disposable and this will be just another soulless bank in a few years.

As cap com it was wonderful. I truly enjoyed working here. You felt like you mattered and if you needed something they did their best to work with you. Now as Broadview it feels like big business and they could genuinely care less about you. They are severely short staffed do a poor company and poor management. Your coworkers will be nice but the poor management drives them away in less than six months. You will request time off and it will be denied due to short staffing and told your needed to work there at on those dates only to be sent to a those branch. They have promised other employees certain accommodations only for them to turn right around and not fulfill those promises. I truly beg you to please apply somewhere else and save yourself the mental stress and misery this places causes

I used to love working for SEFCU, they were an institution that seriously cared about their employees and members. In the past two years that has all changed and the executives that know what they were doing abandoned ship and this company is going down hill but they don’t want to look at why and just want to silence employees who want change. All the branches and other departments are seriously understaffed and most of the employees don’t care in the least. Turnover is extremely high. The people making the decisions for the branches have never stepped foot in a branch in their lives. Not to mention how Toxic the work place environment is, but make sure not to speak up! The only redeeming qualities were the community service they did as well as decent pay and a bonus. 

Broadview started off by lying during the hiring process. Offering hours ending no later than 5:30pm Monday through Friday. Soon after starting I learned this was not accurate. You will work anywhere from 7am to after 7pm. I was told I would solely be managing a team of agents. They wanted us taking calls. Both for escalations and support or talking to customers. We never get the opportunity to properly coach and develop our teams. We only get the opportunity to be reactive. There’s no weekly meetings with your agents individually or your team. Communication is highly lacking from all sources. 

Overall it’s a good place to work. Awesome benefits and 401k matching and good work/home balance. But unfortunately there’s not a lot of support from management and if working remote not much follow up, sort of left on your own. There’s a “click” culture as well which if you don’t belong to you’re treated as an outsider. 
The environment here lends to it is who you know and not what you do when it comes to advancement or recognition 

The opportunities if you are new are endless!!! They will show you the “Broadview” way instead of following the order of what they told already employed by sefcu or Capcom employees. If you were currently employed by one of the 2, you would be almost considered a trainer for the new incoming employees. Which was not the case. Many time as a teller you will be training people to replace you, or to then turn around in 3 months after probation and tell you how to do the job you have been doing, and how you taught them and they put their own twist! Beware. 

A year into the merger and Broadview is actively in a state of chaos. Far too many people at the top making decisions and changing products and vendors that they have never, and will never use the products they're on boarding. Return to office has become an active threat to separate wheat from chaff with the consequence of causing talented caring staff to leave for greener pastures. Workload continues to increase for those left while newbies are pushed into their role with little to no understanding of the very basics of their role.

My management and coworkers in the lending center are very supportive and will help in anyway they can. Your work is recognized by higher ups, all the way to the president of the company. 

The only negative is the low pay and lack of short term vertical advancement. The pay is roughly 10k a year less than similar job postings and as far as I have been told, is not likely to increase anytime soon

Top Job Titles	Average Salary
Member services representative 116 salaries reported	$20.56 per hour
Relationship banker 43 salaries reported	$23.82 per hour
Branch manager 18 salaries reported	$79,517 per year
Senior service associate 20 salaries reported	$20.50 per hour
Call center representative 5 salaries reported	$28.00 per hour

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