field service technician

outside sales representative

over the road truck driver

assembler

service technician

Broadway Equipment Company

I had an extremely bad experience working here a year ago. They hired me out of college through an agency (temp-to-hire) to help them develop an HR department. "What an exciting, challenging opportunity!" I thought. I can only laugh now that enough time has passed.

I found out one brother (owner) wanted HR presence and the other opposed it. Well, I think they didn't want someone experienced because they would have seen right through the ethical dilemma that is how this company operates. I was told they tried to hire someone with experience before but they were "too pushy". Red flag in hindsight.

Examples: Handbook is very outdated and even includes a statement about withholding pay as a punishment, among probably other illegal stuff. Pay and benefits are an absolute joke--I don't remember specifics but vacation was absurdly low. A very strict "no cellphone" policy is just part of the toxic authoritarianism they love; I was warned by a coworker they take it extremely seriously. Major eye roll, I'm not a child, I'm here to work. The lower managers I worked with were openly verbally abusive to their employees, calling them profanities behind their back for anyone to hear. I knew eventually I would mess up something, as is part of learning, and they would probably *literally* yell at me too, which I cannot handle in a workplace due to past traumas. The facility is not very nice, and no one looks happy to be there. I got the impression that they wanted an HR person to do the typical admin work and to check that box off their list that they finally established HR, but wanted no meaningful improvements or insights to come along with that. They have an "independent contractor" setup with their service techs that they treat EXACTLY as employees (they direct pay, hours, how the work is done, literally everything), aside from not paying for their tools and payroll tax. To their defense, this is unfortunately a common practice with small businesses, but still potentially illegal, and regardless it's unethical. In all, I lasted two weeks of dreading coming to work for these people, with basically zero direction or plan for me before my arrival. Oh, and I didn't even know there was a lunchroom on the shop floor until a week in. I wasn't introduced to people, and even with a small team, no one really cared that I was there--probably because they assumed I would quit right away, just like the last HR temp-to-hire did.

Working at Broadway was the longest two weeks of my life, and that horrible experience will inform all of my future job prospects forever. I hope everyone working there understands they deserve to work for an ethical employer that invests in and values its employees, instead of Broadway Equipment who treats people like a means to an end, and is completely apathetic to change that. 

They can be very degrading to their employees. Often times yelling and cussing at their employees based on their performance and or their mistakes in front of your peers and the entire office whether on the phone or in person. There is no HR department, and if you have a problem you go straight to the owners, who are brothers, who will often times make it seem that you are the real problem. The job itself can be fun and challenging, but the environment in which you work in makes it become very stressful, tiresome, and toxic . Many of their employees get burned out and often times quit shortly upon they are hired, you will quickly notice why. The turnover rate is one of the highest I have seen, and has to do with the management, their lack their direction, and limiting personal employee growth. They will withhold commissions from employees without notice or reason due to “mistakes”, and often feel your job is always in jeopardy. There is not a set pay raise or promotion scale, and often times you have to ask for raises in which are often shut down as they keep records of all your mistakes and will use it against you when you ask. They will start you at a low wage and ensure you more money will come over time as you “grow” which isn’t the case which also factors into the high turnover rate this company experiences. 

I wish I would have read the reviews before I accepted the job. Extremely misleading! I applied and interviewed for an assembly mechanic position, was offered the low end of pay scale. I was ok with that at first, because my experience would speak for itself and I would be compensated for it. I knew from day 1 that I regretted taking the job. Was not doing what I thought I was being hired to do, absolutely zero training procedures. I was never utilized to my full potential. Ended up doing work for someone else most of the time, because others couldnt do things like heavy lifting, they just sat and did paperwork all day while I did the grunt work. There is a reason this company is constantly hiring. I thought that the smaller,non corporate "family" type company would be rewarding. Exact opposite. Absolutely no communication from management or HR. I dont think the supervisor said more than 2 words to me over the course of my time here. They may build a good car wash, but thats it. 

The work itself was fine. But management was terrible and the workplace culture was shockingly hostile. The turnover rate is very high as a result. The hardest parts of the job were dealing with conflicting demands, receiving conflicting feedback for how to improve, walking on eggshells when the owner entered the building, employees being screamed at by the owner or upper management in front of coworkers (for little or no good reason), inappropriate topics of conversation and inappropriate comments being made in the workplace, and lack of a work-life balance. The most enjoyable part of the job was commiserating with fellow coworkers.

You work on your own. Had 4 days of training. That was it. It's up to you to figure out or call tech support. Tech support doesn't always know equipment either. Then they have you try 4 or 5 different things until you end up at customer site for hours. Management comes down on you for spending to much time. Work 12 to 15 hours OT every week. Still not enough time to get everything done. You are a number that brings in money.  Management has no respect or do they care about anything other than the almighty dollar!! It's everyone for themselves. Techs are bad mouthed and no one gets along. Unless you like being overworked and working for a company that doesn't care about you at all. Run don't walk for the hills!!

They will tell you that it is a nice, small family owned company. If it is family owned, why do they treat every employee with disrespect, if not outright hostility?

There is an incredibly high turnover rate for new employees. No HR Department for a reason. Management at every level is verbally abusive and hostile to employees. There is a culture of shifting blame off of yourself, and the company motto of “It is what it is” is a dog whistle for “I don’t care about fixing this issue - let’s move on”.

Avoid if you can - if you need a job, they do technically fulfill that role.

Steer clear of this employer unless you want to work in a totally unprofessional and hostile environment!  The unpredictable demeanor of the ownership and supervisory personnel made it difficult to enjoy the job and be a productive employee. Never any compliments but many criticisms. Do you want to work in a place where the ownership turns their head away from the employees each day when they come in the front door? Do you want to be unjustifiably reprimanded in front of the whole office by your supervisor?   If so, then this is the place for you!  The incredible rate of employee turnover in the main office speaks for itself! Think twice about applying for this job!

The product is good. They fly you in for one day at 6 am and fly you back at 530 they throw a bunch of stuff at you and you tour the factory which is nice. I stayed about 1 month. The training was tough to say the least. They never have an idea what time they will call you and want you to just stare at sales force and buy stuff upfront you don't need right away. Ask for more time with the managers and owners and good luck if they are a good fit for you. 

Broadway is a great place to work and advance your skills in an office environment. They highly value committed and dedicated employees, so if show up on time and do the required work there are a lot of opportunities to learn new things and gain office experience. They are flexible with work-life balance, within reason. The majority of employees are great to work with if you are a friendly, productive worker.

Management and Owners are very old school, open doors while reprimanding employees daily, cussing in the office, micromanaging would be an understatement, after over a year in the office I would still need manager approval on everything. No trust. No respect. Out of town employees are treated like gold while the local employees are left in the dust. 

Top Job Titles	Average Salary
Field service technician 143 salaries reported	$29.38 per hour
Outside sales representative 34 salaries reported	$127,941 per year
Over the road truck driver 10 salaries reported	$27.00 per hour
Assembler 9 salaries reported	$16.33 per hour
Service technician 5 salaries reported	$19.00 per hour

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