assistant manager

cook

general manager

line cook

assistant general manager

Burgerfi

I worked at Burgerfi for 2 years as an assistant manager, 4 different stores and this is what I saw.

Overworked people, underpaid pockets.

now lets start with the good

Good: Employees: good fellowship(well at least with my crew) this could be a coin-toss though because not everyone is guaranteed a good atmosphere but due to the conflicting nature of the business, you will need help from your allies.

Flexibility: Managers are willing to work with your schedule

Free Meals: no worries about bringing in your food

The Bad: Underpaid: the love to throw managers on salary then overwork them and have them work AT LEAST 20+ hours overtime....If they claim they want to make you a manager, tell then you can but you will remain hourly...trust me they will need you and you will need that OT

Favoritism: yes indeed, it happens here.

Management: after working at 4 different stores, I gather that BFI fails to mold and create competent managers.... all the managers over here like to do is work early morning STACKED  with a huge crew,(which is not even needed because night shift always makes more) then leave night crew understaffed and complain.(very backwards) 

they have issues with balancing out Labor properly. Meaning either people get sent home, ordering to much food,etc. BFI needs to teach upcoming managers how to MANAGE these issues and be PREVENTATIVE. 

Lack of Preparation: Since the Managers are mainly self-centered and absorbed for the most part, they only care about making it through their day and not the day...many times the crew would find ourselves without items in stock such as bacon, lettuce, tomatoes, BUNS.

The In Between:

INSANE EMPLOYEE TURNOVER: Yes, the worse I have ever since at anyplace,  like a revolving door.

No Benefits: now this 1 is a coin-toss....some BFI's have benefits some don't, but out of the 4 stores I worked at only 1 had it...do the math

Overall: I know nobody decided to read this and particularly I just wrote this because I had the time to, but if you did read this because of your interest in BFI, do yourself a favor and turn the other way.... I been through it all and BFI does not seem to attempt to fix the anatomy of the development of their management anytime soon

LAW OF THE LID is something I live by on a daily basis.  To give you an example, if your leadership rates an 8, then your effectiveness can never be greater than a 7. If your leadership is only a 4, then your effectiveness will be no higher than a 3. Your leadership ability—for better or for worse—always determines your effectiveness and the potential impact of your organization.

WHY I WROTE THIS NEAR 3K BOOK ON A  REVIEW:  My reason is 3 fold:

1: for you

2: for Burgerfi as in hopes that they actually fix their dog  system.  they have a wonderful concept...great product...but they need the right men in chariots to help the company trot along to success.

3: for me, cause I'm bored. lol

Good luck on your future endeavors,

Work-life balance
As a cashier or cook you can request days off 2 weeks in advance. For any position higher it has to be a month in advance and not always guaranteed off

Pay & benefits
Don't expect any raises any time soon. You are tasked with a bunch of work and grabage level pay. I was hired under the notion you could apply for a dollar raise any time so long as you could prove you earned it. I earned it and then 6 months pass and I was told the dollar raise wasn't a thing and that I'd have to take on even more responsibilities for that same dollar raise. Garbage pay. Little opportunity for growth

Job security and advancement
Growth only goes so far as cashier/cook to supervisor. You will never be promoted to general manager or assistant general manager because it's a tight knit group of people. There is growth but the smallest I've seen and there are no real benefits to being promoted

Management
The franchise burgerfi owners don't care about the employees at all. Only care about the money. We have next to no covid regulations to protect workers. The management is a hot mess and full of incompetent people who would much rather go on a smoke break than do their actual job. Poor communication. Poor leadership. Employees are at the mercy of how much the owners want to make that month

Culture
Diverse culture. You can make some decisions on your own but for the most part you go by what the managers say which is constantly changing on a weekly basis

Overall
I put way too much time and effort in that place. It's a good place to get customer work experience if you literally have no job experience and just want something to put on your resume. Don't stay there too long because the pay is trash, leadership is non-existent, and the growth is a myth. They will cut your hours to save any penny they can  your hours are not guaranteed. Not worth it. Don't waste your time

A typical day working at burgerfi is attending guests taking their orders then making milkshakes and serving the food and making sure their food is perfect. Maintaining the lobby clean and organized and making sure to restock everything in front of house and making sure the bathrooms are tidy and clean. What I believe I’ve learned from there is how to communicate with my team and help each other out which created a happier and easier environment in the workplace and also being patient with guest’s request and understanding their concerns about our services, and what I also learned is to be kinder and show more respect to everyone. The management was great for many reasons like they would always come and checkup on us if we needed help with any task and managing our work we put in and always pushing the team members to do their best. The workplace culture was amazing because everyone was so nice and welcoming and created lively conversation among the staff and also helping when on team member is struggling on a task and give a great helping hand , and my time spent there I’ve made good friends and memories when I was working there. The hardest part of the job is when there are over twelve milkshake orders and they need to be done in a timely manner which was pretty hard for me . The most enjoyable part of the job is seeing a smile on people’s faces when they eat, chat, and have fun together at burgerfi and that helps me know I’m doing a well done job.

While working for BurgerFi,

Pros: I really enjoyed getting to work with some of the associates at the job, a great way to build social skills, and decently good food.

Cons: Pretty bad management, very toxic work environment, short breaks (if any at all), terrible turnover rate, Ownership doesn’t care about associates, Unfortunate leadership currently in place makes the company a very uncomfortable place to work. People are said to be the number one priority but the experience delivered is the direct opposite. A bad system that has failed great people.

STATING AGAIN THAT THIS IS MY PERSONAL OPINION/EXPERIENCE AND I AM IN NO WAY STATING NAMES OR MAKING FALSE ACCUSATIONS. 

With my time that I worked at BurgerFi, I was treated very very poorly by some management. We were VERY low staffed and as an associate, it was stressful. I had one day off during the week if any at all. I would come in and help on my days off. I was disrespected almost every day. I was told that I was a terrible worker, even though I worked very hard. I was told that my former job probably let me go because I was not a good worker. I was told that people made rude remarks about my sexuality. I was told that I was being spied on for my conversations with other associates. I was lied to by people all the time. 

I personally do NOT recommend working at this place/location. 


I began with the company when they had first opened their midtown location in Atlanta, Georgia! In the Genesis of working there I started out as a dishwasher but trained on assembly things were going great that was until we had gotten new management and it went completely down hill from there! I was certified in every station from Prep, Grill, Fry, Assembly and Cash/Custard it took them almost a whole year to give me a raise and I did not feel valued as an employee even though I was told by management that I was consistently yet actions never equated to such statements! By the time they brought the third general manager of the store William Hudson in the beginning I thought finally the store would definitely be in order but sadly third time isnt a charm in his case! The store became more unorganized and unprofessional it never was about BurgerFi at that location! Due to it becoming an uncomfortable and hostile environment to work in I decided to resign from there. It just seems like I wasted time learning about the company and the store to be disappointed entirely in the end! I would never work for this company again worse job I've ever had period.

Working at BurgerFi, I have learned multiple things such as prepping quality food, using high tech registers, and also cleaning and closing duties that I have fulfilled over the past 3 months working here. Being a shift leader, I also have acquired a better management style. Typical days of work consist of me supervising the front of house and making sure that guests are greeted as they walk in and are shown complete hospitality. During down time, I make sure the other cashiers are completing appropriate tasks such as washing dishes, sweeping floors, bussing/cleaning tables, and interacting with guests.This job is not one of the more difficult ones which isn't a bad thing but it doesn't satisfy my craving for a challenge. The most enjoyable part of the job would be interacting with guests since I am only enhancing my social skills while also providing the guests with a friendly experience. I also enjoy working along side the great group of people. Overall, BurgerFI is a great company to work for but I am just seeking a more challenging opportunity.

Average day is busy from noon to about 2 or 3 then picks up again at 6 or 7 till 9ish at night. All the hours are at night so you get more if you are willing and able to be a closer. In my time with BurgerFi I learned just about everything, from prep, assembly, fry and grill to register and custard it's not hard to learn things and the more stuff you know the more hours you can get. The workplace culture is tightly connected to management, as far as knowing the way things are needed to run a store they have an okay grasp on what to do but doing things the BurgerFi way, not so much. The management team is newer and lack of corporate training shows, this leads to the way things run and feel in the store. At first it simply feels like reality tv but more often than not you just want to get through your day and go home. The hardest part of the day is when it is getting close to closing time and you find yourself behind in your tasks then have to play catch-up. What I loved the most about working there was when I had the right crew with me and things ran smoothly and the job got done and done right even if we were busy.

I believe Burgerfi has a great brand and the food is great. But unfortunately some of the employee are not interested in doing their job to Burgerfi standers. As a Manager, you have to babysit grown folks to do their job correctly and motivated your team to obtain the best possible performance. It's is difficult to Run a successful restaurant when you have 2 or 3 employee call out or do a no show on a daily basis. 

Some of the pros are as a Manager you can make as much overtime in busy season, but I recommend new Manager to not to focus on getting overtime but to focus on work life balance and use that extra time off to study on the certification you need as a manager, like ServSafe Manager Certified which is required in any restaurant you choose to work at. If your looking for more money that's the way to go. Not by getting overtime in my opinion. I believe knowledge is powerful and if you want to be successful in a place like BurgerFi you have to be patient and develop you team. I Hope that BurgerFi would start to do a better job with backround check and Drug test to hire better qualify people.

Well  very disappointed  from the owner  to the GM  that all they did is play games  never had the position to be the Gm I was supposed to relaxer and never happened  from  the owner prosper  he didn't  want to spend  the money  but he want the place to change. The GM WAOOOOO  well  I never had the chance  to training the correct way I was there fir 1 months and just git a call from her telling me that  I was selling  stuff to a costumer very on professional  from her to cause me fir something that I didn't did. Plus saying the the guest call corporate and made a complaint  well lol I never talk to a guest  .first what ever I do in my private life and in my time is my busines. Any way they want to change  but they don't  want to is a game  they treat the place like a day care  is a job my friends  we go to work. Not babysitting. So my plan  was to bring that place to were need to be  but I gues  they didn't  want to and had to  made something false to let me go very on professional from both of the restaurant owner and The GM  accused me for something  that I didn't  committed  any way I  learn from this one . Strong 💪 not recommended  for a job . First the wrong pay and false accusation. 

First thing i did when i clocked in was count my drawer, then walked to the custard machine and made sure everything was stocked, in the meantime while I was stocking custard machine, i would also take orders, and give assistance to customers, for the remainder of the shift i would take orders, and clean the fronthouse part of the building, as well as answering any questions that the guests had.

My co-workers were phenomenal, they were actually the ones that taught me how to do my job, because management was too busy with other things. Very supportive people and considerate. never came on to strong or took things too lightly.

my hardest part of the job was dealing with the conflict inside of the restaurant. The customers that got a little too intoxicated, or the ones that were not pleased with their meal. 

The most enjoyable part of the job was being able to relate to the customers, as well with the co-workers. I loved being able to talk story and give them ideas, or even vise verso.

Top Job Titles	Average Salary
Assistant manager 7 salaries reported	$16.68 per hour
Cook 2 salaries reported	$15.13 per hour
General manager 16 salaries reported	$63,118 per year
Line cook 15 salaries reported	$15.14 per hour
Assistant general manager 2 salaries reported	$48,250 per year

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