crew member

general manager

restaurant manager

assistant manager

shift leader

Burgerville

I have been meaning to submit this review because my experience at Burgerville was the worst I have ever had at any job. I am highly educated and wanted to work for Burgerville in order to understand what it meant to work as a team player around other people because I owned my own company and only had one employee for 15 years. For me, it wasn't about the pay that was offered, but the experience. Burgerville, upon studying their manual and website, prides itself as being committed to working around unusual schedules and promoting original ideas to make things run more smoothly. Although I found that Burgerville as a corporation honored varied schedules, the main boss I ended up inheriting did not. The person who hired me was very nice and cool, she did my training and was very patient, working fully with my schedule. Then she ended up leaving only a month or so after I had been hired, and along came the new manager who had previously worked at Jack in the Box. The new manager's only concern was the bottom line and how many mistakes an employee made any given day. He would scream non-stop at people for the littlest things. Employees began to quit working for the company left and right. This manager was so mean, that he would make jokes about certain employees derated them based on their actual handicaps and nationalities. It was unbelievable what I was seeing and hearing in that place. Because I was new, I wanted to stick out my employment until at least the one year mark because it looks good on a resume. So many people ended up quitting, and it left me in such a horrible position. Some days it felt as if I was working five people's jobs (but only getting paid 12.50), on top of trying to take orders, deliver food on time, and not make any mistakes. It was like walking on broken glass, and I never knew when the boss would fly off the handle and scream at me, or someone else. It got to the point that everyone was so afraid of making a mistake that they would blame their mistakes on someone else, because a mistake meant being screamed at and possibly go home, crying.  Burgerville says they are all about team players, but this was the exact opposite. When my 6-month review came up, my boss did not even sit me down to talk about where I needed to improve or if I was going to get a raise (as is promised within their employee's package). I, however, continued to go into work, expecting that my terrible boss was finally going to at least talk to me about my previous six months. My time at Burgerville dragged on from month 6, to 7, and finally to 8, no mention of my 6 month review at all. Just work until I die, and work faster, and harder, and not be at all appreciated, simply forgotten. Finally, I had made up my mind that I was going to hand in my resignation at month 8. I had it on my computer to print out and return at the end of the week, but on Monday that week, my boss struck me. So I ended up quitting outright. I would not recommend working for Burgerville or this location if you wish to keep your sanity. The pay is not worth it.

My typical day at work includes clocking in and out, and continually helping customers, cleaning, taking orders, handing out food, preparing drinks and milkshakes, doing dishes, changing garbage's and at the end of the day checking with co-workers to see if they need my assistance with anything before I leave. I then count down my till and make sure my cash handling for the day is even and not short or over. My managers check our cash out reports and let us know when it is time to go home. My coworkers are all great and they can always put a smile on my face. We all work well together as a team and they make working for Burgerville lots of fun. 

At Burgerville, I have learned a lot about perseverance and hard work. Sometimes its hard to work in the food industry, but my managers have taught to me to power through it and make the best of bad situations. Overall, working at Burgerville has taught me many things, the main thing being that working hard and having a smile on your face gets you places.

The hardest part of working at Burgerville is talking to and dealing with customers who can be rude or angry. In those situations I try and calm the guest down and find a solution to whatever problem they experienced. It can be hard, but at the end of day it is all about our guests. 

The most enjoyable part of the job is definitely creating delicious food and drinks that people love. Working with my coworkers is awesome and its all part of what makes working at Burgerville so great.

I really enjoyed working at Burgerville. I had great communication with Guests and my Co-workers. Everyday was a new challenge,
 I would set up goals for myself to try and beat before the end of the day. Examples, I would try to ask everyone who came through the Drive Thru about there day, I would come up with new greetings for myself to say, I was always working on my customer service skills so that I could become better at my position.It was a very fun process. 
I would try to get the orders out as fast as I could, as accurately as I could so that our guests were happy and satisfied. 
My favorite part of my job were the guests that came through our lobby and drive thru I had great connections with our guests. 
My least favorite part was upset guests, but I was always trying to turn their day around. I learned a lot at Burgerville over the year and half working there. 
I learned about the modifications on the computer screens, I learned how to prep food, and how to take care of guests that had the wrong food, or food that was incorrectly made on there order. 
My managers were so awesome! I had great connections with all of them, they were always understanding, they always helped out during our rushes on drive thru and counter. 
I was very shy in the beginning, but I have come out of my shell. 
I had such a great experience working at Burgerville it has helped me grow as a person.

I have worked for this company too long. While they have been great to me mostly and have amazing health benefits, promotions, certain management, consistent HR, and lots of opportunities… it takes a toll on you. 

I had only made it to TM/Shift lead, that is because a lot of Assistant Managers or General Managers told me they make less than me in their positions (while doing more work). So promotions like higher management is not worth it here. But even as a shift lead you do the same or a bit less than they do. 

I’ve worked long hours (covering my bosses so they don’t have to come in), been reliable all these years, been a good positive worker, kept morale, lead with integrity, and overall do an amazing job in my opinion, they repay me with my schedule being cut in half. 

I would say with my experience here, it’s an amazing starting job just do not spend your time doing your 100% because certainly management won’t think that’s enough. 

Be prepared to be an emotionless robot (depending on location) because you will get fired, put down, or hours cut for your mental health/being human. 

This job is only good to start at or if you need good health insurance. In my opinion. 


Let me stress that this was my first real full-time job, so a lot of what I experienced was new to me, and as such I don't really have a norm to compare it to.
I worked Grill and later service, so having done most of daily tasks around the restaurant I'd say it wasn't really that difficult. for a company work environment, it was surprisingly lax, and at times even seemed disorganized and chaotic. I recall once working an opening shift and showing up to see that it was just myself and the manager. the place is almost always understaffed, so it's not hard to get managers to ask you to stay late for extra pay, as well as finessing full overtime shifts. as far as stress and difficulty is concerned, the busiest times come in waves and can be stressful if you are alone at the grill or the orders begin to pile up. workplace culture seemed overly dramatic with a surprising rivalry between night crew and morning crew, always complaining about cleaning up each others messes. that being said the job gets pretty monotonous after a few months so who can really blame the staff for passing the time with gossip about each other.

As an opener, i get there at 5:30 in the morning, set up and turn on necessary machines and open doors at 6 am. Afterwards i fill out my production sheet to figure out what in the store needs to be made, prepped, portioned, etc. to keep store running smoothly and efficiently day by day. in the midst of doing so i am in charge of maintaining order taking, taking payment, and getting orders out accurately and courteously in the drive thru and in the dining room both with a manager standing by in case of need of assistance. I do this every shift i work until 10:30 am other co-workers are scheduled to come in and take over the dining room area.I get along with and enjoy working with almost all my coworkers with no issues hardly ever. This job is no longer challenging to me as i strive to experience, learn and achieve something new that i can progress at. The most enjoyable part of my job would probably be getting to interact with my "regulars" that i get to see frequently if not on a daily basis and i also enjoy the physical movement (although exhausting at times) that is required in a job like this as we are a very faced paced facility.

What is the best part of working at the company?
Leadership matters. The opportunity to impact first time workers. Burgerville offers may career growth opportunities. Get the most out of the growth the company will offer you.

What is the most stressful part about working at the company?
Working with the young generation. It's hard to get them to understand they impact more then just themselves. Burgerville is heavily growth focused right now which can impact our values at times. 

What is the work environment and culture like at the company?
The mission is serve with love, although it is not spoken as much it still lives within the young term managers and corporate office members. Overall most that work in management are available to support personal and professional growth.

What is a typical day like for you at the company?
9-10 hours working mostly on the floor while trying to get other managerial tasks done like schedules and food cost. Some days a slower then others if you don't grow your team on these days then busier time will be tough. Lots of coaching and team building is a must.

I had a great experience at my location and worked there for nearly four years. I started to get a little bit burnt out at the end as there were a ton of management and menu changes that kind of sucked for crew. We got stuck with an AM that was pretty lazy and kind of mean to some employees, and it took several incidents of her arriving late to open the store (which led to employees and even guests waiting outside in early am PacNW weather ://). Other than that, management at my location was pretty chill and friendly, and there was a nice family vibe among the crew that upper management did a great job at helping to foster. The hardest part of the job was either keeping up with constant menu changes, which was really only difficult at the beginning, or staying on top of occasional big rushes - typical food service stuff. Overall it was a pretty fun, albeit challenging, job. Corporate was absolutely terrible to deal with, though.

A typical day at work consisted of many customers coming in and out of the building and through drive-thru. I learned it takes patience to handle customers that are having troubles with their orders and making sure the food goes out smoothly in a timely matter. I loved the managers there some were strict and others were more laid back and was caring to everyone around them. The workplace overall felt like a home with the employees we treated each other as if we were family, we were all very close. The hardest part of the job was when there would be customer after customer and it would usually be the busiest between 11-2pm and 5-8pm, so we'd have to make sure the food was cooked in time and going as fast as we can while still providing great service. The most enjoyable part of the job was working with my coworkers over time work got tiring, but we manage to get through it with each other like I've said before we were a family and we'd be there when one another would need help. 

the hardest part of the job was the daily cleaning duties. These duties often interfered with order times. These issues were later fixed over my employment; and it got even better once I left. Management was absent at best, with the GM and Assistant Manager often spending their days in the office or watching Youtube videos on "philosophical" and political ideas that could be considered inappropriate for the workplace. The shift managers were the hardest workers on the management team, but often overwhelmed to the point where it started affecting their treatment of their subordinate team members. Scandalous rumors were more common in the workplace than outbursts of anger; but both happened at enough times that a mentioning felt necessary. One manager was seen watching "adult content" on his phone in the back office. Shift leaders were buying alcohol for minors who worked the closing shift and were getting drunk on-the-clock with them; and one crew member made a black-face sugar cookie during the company Christmas party and did not receive any repercussions.

Top Job Titles	Average Salary
Crew member 38 salaries reported	$16.55 per hour
General manager 20 salaries reported	$65,150 per year
Restaurant manager 3 salaries reported	$28.00 per hour
Assistant manager 9 salaries reported	$25.00 per hour
Shift leader 1 salary reported	$17.50 per hour

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