store manager

cashier

assistant store manager

accounting specialist

restaurant staff

CEFCO Convenience Stores

I started as a part time CSR and within six months was promoted to Store Manager. I didn't really understand the negative aspects of the company until then. They have a huge database for training, and you are assigned a certain section of it when you start working as a CSR. Then you take Assistant Store Manager Training to become an assistant (another section). Then you are thrown in the store and told to fix the brokenness and make them some money basically. I, thankfully at the time, had an amazing coworker and boss whom I could lean on.  After carefully digging into the database of training they have available I have come to realize they do not assign the proper training they have available nor do they afford the proper amount of training hours to fully train the employees. As a Store manager, everything is your responsibility, from shortage to equipment malfunctions. If any employee calls in and you have no one to cover it you are to cover it yourself. Depending on the type of work you are willing to put in and the staff you have on board you either have a very easy job or one that feels like it is impossible on any given day. Cefco has great qualities and could be a really great place to work if they improve communication from corporate to store level, support store level more (not just by saying hey we support you), and appreciated the commitment and the sacrifices some individuals have to make in order to just keep their jobs. 

Working for Cefco was probably one of the worst jobs next to Waffle House that I have ever worked. I worked the overnight shift because I am under 21. That was fine for the most part, but it dug into and personal time that could have been had. My relationship was almost completely torn apart and my family never saw me considering I would sleep all day just to have the energy to work at night. When I would come into work the first thing that would always hit me was the fact that nothing was done. First and second shift were always slacking, but because I believe that your job is your job, I made sure to pick up that slack and do my job. The only thing that made my experience working for Cefco bearable were the customers. I eventually left after working there was not only not worth it, but also unsafe. I was held at gunpoint, robbed, then made to work an extra 2 hours afterward. Also, my time had been altered for several weeks to meet my manager's time requirements. For example, if I had to stay late because the next shift was late (which happened often, especially with my manager and assistant manager), she altered my time to where instead of clocking out 30 minutes late, I only clocked out 5 minutes late. If anyone clocked in more than 5 minutes early, that time would also be altered. I asked her about it once and she said it was because her boss had written her up too many times for her time being wrong and she did not want to be written up again.
Absolutely ridiculous.

A typical work day is what you would normally expect working at a gas station. Clean and get ready for customers, tend to customer needs, stock products, changing shift, de-escalating situations, and making sure the customer gets what they need. Customer satisfaction is the most important thing in this workplace, the same goes for any other business.

I learned how to multitask and do things quickly and efficiently, because a fast paced job like this pushed me to pick these skills up. And because of that, I feel like I am better prepared to take on other jobs. The learning curve was pretty sharp at first, but it is sort of a learn as you go.

Management would depend on your manager, but the system looks good from what I've seen. Management is all ironed out.

Same with the management, your experience may vary. Every company has it's bad stores, but the policies are directed in a way that encourages a well behaved and serious workplace.

The hardest part of the job is dealing with angry customers and explaining store policies to customers you know aren't going to like what you are about to tell them. You learned to deal with this more effectively through time. Besides this, the hardest part is looking at your paycheck the next week after working so hard, it isn't very rewarding.

The most enjoyable part would be delivering smiles and an enjoyable experience to both your random and regular customers. Knowing you've done a good job is satisfying.

What is the best part of working at the company?
The customer some of them was hilarious and funny and fun to talk to I loved it was never a dull moment they treated me good and I treated them as well

What is the most stressful part about working at the company?
Making sure that the product and merchandise without on the shelf for customers to shop satisfactory

What is the work environment and culture like at the company?
It was an equal opportunity it was no prejudice nothing of that sult it was fun and exciting  I brought in a lot of customers for that company by being polite and courtesy but manners and respect they were coming in fast and furious I had lines of people and customers to come in to shop at that store when I was a customer service rep cuz I talked to them and was very nice and humble to the loving and kind.

What is a typical day like for you at the company?
It was very busy all the time until the cop here in Longview TX sent and under age young man in to purchase a pack of cigarettes and.on that particular day I wasn't feeling good I was taking medication I was in quite focused but I was aware that I register didn't work completely right like it should have and I couldn't input the proper month and date and birth date month year of the young man's ID instead we use the 000 methods the transaction went through and I got accused and find for selling the underage guy tobacco and lost my job.

Something is rotten at this store. From Store employees all the way up to the Store Manager unprofessionalism is rampant. 

As an employee at store #57 you'll be expected to be a mind reader. The Store Manager will bypass your supervisor (an Assistant Manager) and go to a coworker with a vague performance complaint which apparently came from the District Manager. It is quite frankly unprofesssional and disrespectful for a Store Manager not to follow the chain of command.

Management will give you a shift checklist and you can complete all the items on the list and the Store Manager will still be unhappy. When asked he will lie to your face and tell you that there is nothing else you need to do and send you home. Then the next day you'll be yelled at (with expletives, in the presence of customers!) by another employee about your performance which creates a toxic workplace culture. Such a situation would only occur if the Store Manager is not communicating with his Assistants.

However, no training will be provided on how to properly complete your shift.

The Store Manager needs retraining on how to communicate properly with his employees. The District Manager can and should address the problem. Any complaints about an employee's performance should go through the chain of command. All employees should be trained properly and management should set clear expectations for what needs to be done.

A typical work day consists of coming in at 4:45am to open the kitchen and prepping all the food for breakfast and then later lunch and running maintaining kitchen doing orders, inventory and other paperwork and also cooking, taking customer orders and making sure our customers are getting the best service we can give them. Since I started working for the company I've learned that a customers satisfaction with food and the service they've received is the key to keep customer coming back, I've learned working with different people and  different personalities is a challenge sometimes but talking to employees and coworkers and fixing a problem on the spot makes for an easier comfortable working environment for everyone. The hardest part of the job I would say is seeing a customer not satisfied with our service, I try to make it my main priority to keep my customers happy. The thing I enjoy the most about my job is the people I work with and the friendly environment we've created. Its not common for people to look forward to going to work but I look forward and never dread a day.

I enjoyed my job at Cefco, I worked overnight although I would rather have a day job, but it was simple and quiet at night.

The store was short staffed with a total of 5 employees all together, including management, there where only 2 employees working night shift including myself but never at the same time.

I learned how to work a cash register with a P.O.S system, something i've never done before.

Management was very poor, the GM was never helpful, as well as the assistant manager, when the store began to get very busy between 5 am and 7 am, I was on the register by myself, and the manager would only come out to tell me what i needed to do before i left at 7 am, however being the only employee on the clock at the time and having to check out all the customers that would come in every morning between 5 and 7, i was hardly ever able to take a moment to  complete the extra tasks i was given at last minute.

There was no team work in a team based store.

Honestly the most enjoyable part of the job was the fact that at night, no one is around, and business is slow enough for me to be able to complete every task i was given at the beginning of the day with high quality.

Honestly I've yet to find a job easier than this one was. Customers were friendly regulars and coworkers weren't half bad either.
Everyone had their issues with others but—for the most part everyone here felt like family.  You'll almost always get the time off you requests, and coworkers are usually willing to trade shifts. It's a very friendly place when you ignore anyone in a position of power at the store.

Unfortunately, employment at CEFCO just fell short in the management department. Nobody really got the same pay regardless of position, and lots of people were and still are underpaid while others make way more.
The entire management team is full of needless gossip, anything that can be said about you and your coworkers will be. Regardless of it's authenticity.

The store managers at the particular CEFCO I worked at spent most of their days on their phone, high, or gossiping with their favorite colleagues. If you work here, expect your employment to abruptly end the second you get mixed up in management gossip.

Corporate isn't any better and the district manager is a con-artist looking to take advantage of people for his own personal interest.

What can I say? Its a convenient store. They will always be stressful especially if your short staffed and its busy. Overall Cefco has given me growth opportunities no other company has and I have grown to Store Manager fairly quickly due to them recognizing my hard work. I was lucky to have an amazing store manager who trained me well and an amazing DM who saw and recognized my hard work and my drive to grow even more eith the company and now that Cefco has been bought by Caseys I am even more excited for the changes to come and to see my store grow in not just sales but customers as well and to ensure my team is amazing and to ensure they know their hard work is seen and appreciated. Is it the best pay? To me it is compared to other companies. Is it the best benefits? Probably not but the benefits work for me. I have tried other careers but returning back to Cefco was the best decision I made. I was hired back on as Assistant Manager then due to changes with Caseys I was made Center Store Manager within like 7 months of being back and 2 months after I was given the opportunity to apply for Store Manager and I did and I got it and all under a year of being back with the company!

I was not employed with CEFCO/Food Fast very long. The company made policy changes and there was not an ample amount of time to adjust, nor was there adequate training provided in relation to the tasks we were performing. When I began I sat through hours of self-timed computer lessons and TABC training courses online and I didn't have the slightest idea of how to be an effective employee. The people I worked with were awesome but we had all been dealt a bad hand from the higher ups. Everybody was afraid that at any moment we'd all be fired for the smallest of reasons. Eventually, the corporate office closed the store I was employed in because it was not generating enough revenue. The customers were awesome. Building a rapport with them was the best part of the job because I spent a lot of time in the store alone. I did work the second shift at my store which means I worked 2PM to 12AM alone which could be intimidating to someone who is not used to being alone in an unsavory area late at night with no security or plan for protection.

Top Job Titles	Average Salary
Store manager 6 salaries reported	$53,083 per year
Cashier 1 salary reported	$12.50 per hour
Assistant store manager 1 salary reported	$14.50 per hour
Accounting specialist 4 salaries reported	$19.00 per hour
Restaurant staff 1 salary reported	$14.00 per hour

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