nurse assessor

mailroom clerk

human resources business partner

CHCS Services

-Typical work day:  My day started at 8:30 to 5 Monday thru Friday. However there is no tardy policy so you can show late and as long as you make up your time management is okay with that.  

There are three people in the IT department.  One manager, one help desk employee, and one payroll tech.  

The help desk employee will field calls (this person falls asleep or is late frequently so you will more than likely be fielding the help desk voicemails when you get in.) the help desk employee will assign you tickets and you will work them.   On any given day you could be a network admin, a system admin, a help desk tech, a software/hardware tech, you never know.  I also was expected to cover help desk calls which primarily consisted of password resets, however I had no access to Active Directory or any of the EMR programs to reset the users passwords. 

-What I learned from CHCS: I learned to read red flags when working in a unhealthy work environment. This is a high stress low paying job for an IT job in Maine.  

-Management:  My immediate boss, was a nice person.  Not a good manager.  My boss didn't know how to delegate work properly and thus made it difficult to bring issues to him.  My boss often times would make up a bogus excuse as to why a user was having an issue because he didn't have the time to troubleshoot.  Which explains why the executive branch doesn't get along with the IT department..  My boss also micromanaged everyone's work so badly, that he would say, "I'm not micro managing you", while he was in the act of micro managing....He is also afraid of change. Too many times I heard, "we've done it this way for how long and it's worked fine?" Or "the active directory server has worked fine for years, and now they want to make changes to it?"  

Executive Management:  The executive management branch is where a lot of the companies issues start with, and CHCS is no exception.  There is such a lack of communication from the executive branch to the IT department and the rest of the company, that I was flabbergasted when I was told that management bought a new EMR and has started working with consultants to implement it into our system.  When the IT manager asked why he wasn't brought to the table to discuss the implementation process, he was told they don't need IT at the table to discuss and aide with the implementation.  (BIGGEST RED FLAG EVER) 

This company is one bad decision away from a huge HIPPA/security breach. 

-The hardest part of this job: dealing with clients/customers who window shop for answers/rumors/help, an executive branch that doesn't communicate with their employees (especially the IT department), a manager that micromanages, and being severely underpaid, and most importantly, not having the tools to do my job.

The most enjoyable part of the job: Being able to leave to get make a dunkin run, the people for the most part were nice to deal with, I wore jeans and a polo most days, and on hot days I wore cargo shorts.. Flexible hours to get your kid off and on the bus was nice as well.

What is the best part of working at the company?
The desk level workers. They are knowledgeable and hard working. 

What is the most stressful part about working at the company?
No communication from the top. Constant change from the top. Working with unskilled top level executives. 

What is the work environment and culture like at the company?
Owned by private equity so everyone knows the are cutting everything trying to make it look profitable to sell. 

What is a typical day like for you at the company?
Trying to explain to new executives why we have to do things the way we do.

What is the best part of working at the company?
They were always clear and direct with what performance was measured by.

What is the most stressful part about working at the company?
There were some problems I could not solve alone.

What is the work environment and culture like at the company?
Relaxed and chill. Sometimes the phone would not stop ringing but everyone supported each other and did what they could.

What is a typical day like for you at the company?
Pick the phone up and put it back down when you're done but don't forget to notate in between.

I am currently an Underwriter for Medicare Supplement insurance. I enjoy the work and it keeps me thinking through out the day. I love the people I work with, we are all dedicated employees. I have been an Underwriter for almost 6 years. I have worked with Medicare Supplement insurance for 7 years. Over the years I have learned how to provide excellent customer service to Agents, policyholders, applicants, and internal employees. I believe in being professional 100% of the time.

What is the best part of working at the company?
CHCS folks are easy to talk with and respond quickly when/if I have questions.

What is the most stressful part about working at the company?
Not enough clients. I would like to work more

What is the work environment and culture like at the company?
I am a field nurse in California. I know little re work environment and culture.

What is a typical day like for you at the company?
Waiting for assignments.... I would like to do more.

CHCS Services is a good place to learn about the insurance industry.  Management is very agile in responding to business requirements and pro-active in resolving employee conflicts.  Unfortunately, many employees love to run to HR when they have a problem instead of resolving it themselves.

A typical day at work was assisting the elderly to obtain the right Part D insurance plan for them,  There was nothing to hard for me on the job, The most enjoyable part of the job was knowing that I assist the elderly with best Part D plan that was affordable to them

I really enjoyed working here.  I met my some good people being employed with this organization.  I really do not have a bad thing to say about this company.  They are no longer around anymore and working here helped me see that there is a lot in the Insurance industry.

I was a Project Manager with the responsibility of creating new departments and making current departments more efficient.  There was a lot of travel required which afforded me the opportunity to obtain experience in many different areas of the company.

This job has provided a work atmosphere to learn many different office related skills. The most enjoyable part of my job is the one on one with our nurse during my recruiting process as well as the payroll experience that I have learn during my employment with CHCS.

Top Job Titles	Average Salary
Nurse assessor 8 salaries reported	$95.00 per hour
Mailroom clerk 1 salary reported	$16.07 per hour
Human resources business partner 1 salary reported	$70,000 per year

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