registered nurse

certified medical assistant

receptionist

medical assistant

medical receptionist

CNY Fertility Center

This workplace had some of the worst communication practices I have ever seen. The nurses are all overworked, have no boundaries between their professional and personal lives, and are willing to take out their stress on anyone nearby. Working there was like walking on eggshells, while wondering what you could have done wrong. The tension at CNY made me dread leaving my house in the morning, and every minute there felt like hours. The responsibilities for every position are vague, and every single element of working here lacked structure.  There must be a ghost living in that building, because I truly felt like every day was an emotional, out of body experience.  Once, the water authority came to visit to let us know that our water bill was almost $30,000 for the past three months. Nobody noticed before the bill got so high, because there was no practice manager or administrative person on staff. Every nurse was overworked, and  some organizational structure would have greatly improved the workplace culture. I was never involved in any conflict, but just being around the negativity was difficult enough.  More than once during my time there, nurses left early in tears. Hearing the nurses' disrespectful remarks about patients' tattoos, body types, and life choices was also unsettling, and gave me a heightened anxiety as a patient in other healthcare settings in my own life. I truly hope the people who work there are able to find peace and healing, and can establish some boundaries in their lives.

Once hired, started in the call center/billing, then moved over to the fertility center to be a front desk receptionist. This involved me opening the office daily at 5:30 am. Distributing faxes, records, organizing lobby and answering phone calls. Patients would arrive at the earliest 6:00 am, from there I would check in, review insurance coverage, take co-pays, review any balances due. Also, worked on chart prep for next day and organize an anesthesia list for patients receiving and how much the anesthesiologist was going to get paid. Handled all inventory of marketing/printing supplies for entire office. My co-workers were friendly and helpful. This was a fast paced multi-tasking job and that's what I enjoyed most. I ended there being a financial coordinator, handling insurance and patients financial needs.

I started here a few years ago and love my manager and department (financial). There is a lot of speaking with patients and repetition about what you speak about, also difficult patients, but completely tolerable! I do truely enjoy helping the patients that are kind and respectful.There is a LOT to know and always learning, growing and changing so we keep busy all the time!! The financial department is small but has a great team and support eachother whenever anyone needs help! Other departments such as clinical on site nurses or travel nurses that take incoming calls jobs are much different and likely much more stressful and chaotic from what I hear.

I started as a junior embryologist here and moved cross country excited to start this job. I was told they are very willing to train embryologist and equip them for everything they need to know. 3 months later they terminated me because I wasn’t “training fast enough”. Left me in a terrible position out of no where after I moved from a very good prior job. They have a terrible training system, where one trainer will tell you something then another will give you contradictory advice. Everyone talks about each other behind each others backs and trainers get frustrated when you don’t do exactly what they showed you once. Trainers have very high standards but very low effort training. What they need is a better training system before hiring people on the basis of training them.

What is the best part of working at the company?
“Let me go” after I called off for a family emergency for a pregnant daughter which is the main product of CNY Fertility 

What is the most stressful part about working at the company?
Irate clients who want to get pregnant but physically it is not destined for their bodies

What is the work environment and culture like at the company?
How to talk to clients like a salesman, trying to promote the pregnancy 

What is a typical day like for you at the company?
Answering phones, trying to communicate nicely negative tests results and providing emotional support for crying clients

One of the managers in the admin office was rude and gossipy, trained incorrectly but blamed problems on the trainees, spoke negatively about the company, employees and coworkers and couldn’t take accountability for any of her inappropriate actions. The doctors in the clinics were amazing though and if I had worked in a clinic, I would’ve stayed for years

Days are extremely busy.  Lots of responsibility.   I have learned a lot about the medical profession.   The hardest part of the job is that you have a lot of wide ranging responsibilities.  From managing and office to doing laundry.   It's very hard to keep up with it all.   The most enjoyable part is greeting the patients and how nice and friendly they are.  


A typical day at CNY Fertility Center is exciting and challenging. I have learned a great deal about fertility that I never did in school. I have two close co-workers in my lab and we work together very well. We know how to manage our time and help each other out whenever needed. The hardest part of my job is how the office is managed and I would have to say the most enjoyable part of my job is helping couples to bring lives into this world.

I felt very outside of the social groups. I left work extremely unhappy daily and it got in the way of my mental health. Put in a lot of hard work daily only to be discouraged and never any positive feedback. Constructive criticism is extremely beneficial to me but being made feel like you aren’t good enough / not doing a good job is disheartening. My direct manager had a very negative and fake attitude towards me and I felt uncomfortable asking questions. 

I enjoyed this job. I learned freezing eggs and embryos as well as defrosting them.  I learned to implant embryos into a woman. I learned how to search for eggs from fluid the doctor retrieved from a woman's ovaries.  What I also learned was that I was not cut out for this line of work. It is very intense and we are what stands between possibly a woman's last chance to have a child. I found the pressure a little too difficult.

Top Job Titles	Average Salary
Registered nurse 42 salaries reported	$37.62 per hour
Certified medical assistant 19 salaries reported	$22.32 per hour
Receptionist 2 salaries reported	$19.00 per hour
Medical assistant 11 salaries reported	$21.18 per hour
Medical receptionist 22 salaries reported	$19.95 per hour

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