personal banker

credit analyst

assistant

Cadence-Bank

On a typical day, the loan originators I process for send me one or multiple files to process, I maintain loans that have been in processing and/or are in underwriting/closing, along with managing customers who may come to the office. I have always been very self-motivated, but this job has expanded this skill. I am depended on by the realtors, borrowers, loan officers, underwriters, and  closers to do quality work efficiently and handle any problems that may arise in (which happens nearly daily in the mortgage business). 
My direct manager is based in Baton Rouge, and I hardly ever see him; however, he calls and emails to check in to see how things are going about once a month, and I never hesitate to go to him with any questions or problems I may have. 
I have two co-workers in the mortgage department of the building that work out of. I do not work for or with them in regard to loans (they originate and process for strictly Shreveport, whereas I process for Ruston, Lufkin, and Broussard), but we help each other daily and all assist customers as needed.
The hardest part of my job is remembering not to become overwhelmed and to tackle things one at a time. Prioritizing is key.
The most enjoyable part of my job is the feeling I get when I know I have processed a loan flawlessly and that the customer is 100% satisfied.

What is the best part of working at the company?
When it came to my time here, there were very few good days / positive aspects. I honestly can’t name anything other than attending events to mingle with other business.

What is the most stressful part about working at the company?
Every aspect of this jobs was stressful and created mental exhaustion for me. Workload was split unfairly, and the employees who made more done less. The manager allowed certain employees to do whatever they pleased; leading to their workload being pushed onto others. Many of days I would leave with headaches due to the stress of the environment and workload. Also the sales goals were extreme and forced pretty harshly from management. 

What is the work environment and culture like at the company?
It was not well during my time. Work environment is toxic, and unprofessional. They let employees bully others, and the manager would talk about everyone, with everyone. Nothing that was “confidential” was truly confidential. You had to watch your back, and keep quiet

What is a typical day like for you at the company?
Go in, get my work done, and leave. Try to keep your head down as much as possible. Attend a meeting pushing sales goals down your throat while no foot traffic enters or outside sales completed by the manager. Very toxic and draining

What is the best part of working at the company?
You had time assisting the customer/client/ and great place to work !  Friendly, and management was down to earth with us

What is the most stressful part about working at the company?
Handling others money, fear you make a mistake , but always count money twice, in front of customer , and never have any other money out when customers walk up

What is the work environment and culture like at the company?
Friendly,relaxed, compassionate about the customer and to excel in customer service.   Work is a team work environment. 

What is a typical day like for you at the company?
Come into the bank after safety procedures of opening .   Open vault grab cashier box log onto computer and check in Check drop box to process night drops.  Have team member verify .  Open doors ,  greet 
Customer when they come in and process their request.   When time to close. Verify no customer is in the bank , checking bathrooms, walking by loan officers doors and loan assistance  door to make sure no one is in bank. Then lock doors.  Then begin procedure of end of day. Making sure cash drawer balances.  Balance and make sure all other tellers balance.  Put away all papers and cash drawers in vault. Lock vault 2 person security. Then walk through bank one more time and now employees can leave bank for night

If you’re considering working for the ACH Department at Cadence Bank, let me offer you some advice: don’t. No matter how much they dangle in front of you, it’s just not worth it. If you enjoy being micromanaged like you’re working in a call center, constantly monitored, and having to deal with retaliatory managers, then maybe this is the perfect place for you.

But seriously, if you value your mental health and career growth, stay far away. Special treatment is alive and well here, and it’s not based on your work performance. There are certain people who are basically untouchable because they have, let’s say, “personal connections” in the department. Nepotism? Perhaps. But I’ll let you figure that one out.

And for those thinking of banking here—save yourself the headache. The people running this ship don’t know what they’re doing, and they certainly don’t care about you. Customer or employee, it’s all the same. Their incompetence runs deep, and they’ll show you just how much they don’t care at every opportunity. You don’t know who’s a manger from a specialist. People just quit with one day notice and don’t come back.

What is the best part of working at the company?
There is division in this Company, hence the reason why they "merged" with Southern States Bank. I will say that it was stable work when I worked there

What is the most stressful part about working at the company?
Division and the spiteful spirit that worked in my department and in other departments.  Very discouraging.  

What is the work environment and culture like at the company?
Low moral and oppression in certain departments.  There were other departments that were better, but, it definitely was not a peaceful place accross the board.  As a whole, people are awful to one another. 

What is a typical day like for you at the company?
I would go in and hear a lot of backbiting, especially in the the breakroom.   My direct supervisor was trying to get my manager fired or let go, she was so jealous and wanted his job. Once I got let go with many others during Covid, it was sad to hear my manager ended up retiring 6 months later.  I knew what my roll was being there and I did the best I could to be a buffer and disarm the static and scheming.

A typical day in the life of a bank manager was talking with branch employees each morning to see how their life was going, balancing daily reports, handling customer issues and following up on previous day's work. After all my years in banking I learned that "happy" employees are "productive" employees. At my bank, management treated you with respect and was always there if you needed advice or help. My co-workers were, for the most part, my family away from home. We all truly cared about each other and were always there for each other. The hardest part of my job was the fact that where my branch was located, we did not see a lot of customers. Because of this, we were always stuggling to reach our goals. Therefore, I would have to go out of my area to seek new customers and also come up with "out of the box" ways to gain new business. The best thing about working there was the salary, the benefits and the friendships of my co-workers and my customers.

typical day at Cadence Bank involves assisting customers with transactions, balancing cash drawers, and providing quality service. I learned accuracy, compliance, and strong customer service skills. Management is supportive and approachable, and the workplace culture is professional and team-oriented. The hardest part of the job is maintaining accuracy during busy periods, while the most enjoyable part is helping customers and building relationships.

As a whole, BXS is a good company to work. Great benefits, flexible hours, and you get plenty of paid time off. The reason I rated it the way I did is because they have a problem with getting rid of or reprimanding problem employees. There are managers that are more concerned with Words With Friends or new romantic relationships than they are their jobs. When something happens in their branches, they throw fits about how they need to know everything that's going on. In addition to that, people in this area feel as though there is no one they cam turn to when they have personnel issues because everyone is so close. Nothing is anonymous and many managers have absolutely no problems with talking about someone to another manager with no discretion. It also not a great environment for minorities. There aren't many and they come very few and far between. It's like a boys club. The people who are truly valued are white men.

•	Checks data from completed forms or other documents for accuracy and completeness and enters into database. Posted cash receipts and accepted payments on past due and current invoices
•	Maintained bookkeeping records
•	Systems used OnBase, Tempo, and Microsoft Office.
•	Reviews audit reports and resolves errors to ensure integrity of data. 
•	Provides direction or assistance to users of information regarding data requirements and status of paperwork.
•	Verifies entered data by reviewing, correcting, deleting, or reentering data; combining data from multiple systems when information is incomplete; purging files to eliminate duplication of data.
•	Maintains customer confidence and protects operations by keeping information confidential.
•	Enters data by inputting alphabetic and numeric information using an established procedure and through a detailed web based interface.
•	Updated job knowledge by participating in educational and training opportunities.

Working as a Branch Operations Leader at Cadence Bank has been a rewarding and growth-driven experience. The role offers a strong balance of leadership, operational management, and customer relationship building. I’ve had the opportunity to lead a team, ensure regulatory compliance, improve daily processes, and create a positive, service-focused branch culture.

Cadence Bank emphasizes teamwork, accountability, and community involvement, which makes the work feel meaningful beyond daily transactions. Leadership provides support while still encouraging independence and problem-solving at the branch level. The fast-paced environment keeps you sharp, and the role allows you to truly make an impact on both employees and customers.

This position has strengthened my skills in team development, risk management, operational efficiency, and customer experience. It’s a great opportunity for someone who enjoys leadership, organization, and building strong client relationships.

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