technologist

laboratory technician

billing specialist

supervisor

liaison

Caris Life Sciences

The job is highly repetitive and lacks engagement. While that may work for some, the role becomes more frustrating due to constant shifts in processes. Just as you're trained and adapt to one workflow, it changes again, mainly without clear communication or rationale.
One of the most challenging aspects of the job was the level of micromanagement. Leadership tends to be extremely nitpicky, focusing heavily on minor, often unavoidable mistakes rather than providing constructive guidance or support. This approach creates a stressful environment and discourages employees from taking initiative or learning from experience.
The company culture felt cliquish, with noticeable favoritism and close personal relationships between staff and leadership that affected objectivity and fairness. When concerns were raised, the response often seemed defensive, with a stronger focus on protecting management than addressing valid employee feedback.
There was also a pattern of internal policies being introduced, like retaliation and whistleblower protections shortly after issues were brought up. While these may have been coincidental, the timing created the impression that policies were reactive rather than proactively in place to support staff.
Despite branding itself as a patient-first company, productivity metrics and profit appeared to be prioritized over care quality. This disconnect between stated “mom rule” values and actual operations was demoralizing, especially for employees who joined the company to make a meaningful impact.
The hybrid work model was inconsistent and occasionally used unfairly as leverage. The company maintains a large, mostly empty building, yet pressures staff to be onsite without clear justification…even though remote work would be more efficient, cost-effective, and environmentally sustainable.
Advancement seemed to depend more on internal politics and who you know rather than performance or qualifications.

They hire people with 0 experience in billing. They micro manage you with everything you do. Your able to listen to podcast and cant switch station because they will write you up for phone use. They monitor everything you do and when you do what you think you should, by emailing supervisor, they view it as you need someone to hold your hand and unable to do job independently. When you ask for clarification, they answer with a run around instead of clear instructions on how they want you to handle discrepancies. Training for eligibility will start with papers of misleading and WRONG training. Keep all documents to back you in your first one on one meeting. Then you will be re trained. They will doc you for ever mistake you make before training is over. The chain of command consist with supervisors  managers and leads that have known eachother for 9 plus years even from another company. The team will consist of employees that knew supervisors for 9 plus years from a previous employer as well. Everyone's mother, wife, husband, or sister works at caris. Definitely family employed. If someone makes the same mistake as you and its is seen by supervisor, the supervisor will ignore it because that is Jane doe husband. When your boggled down and trying to stay above water and reach out to get help from management, they will reply with horrible response. What a team right? Any question or mistake you make they make you feel worthless with no job security. Pay is great, benefits are better. Stress of the job is horrible. If you land the position, I hope you have experience with billing. Remember to not expect any word of mouth type of appreciation or acknowledgement. You see that on your check though. You do get bonuses for not making mistakes and goal Hitting. When it comes to word of mouth criticism, they will have no shame of doing so. It's always a beat down not a coach through. Good luck.

High manager turnaround. Supervisors just puppets that don't know what they're doing and have no authority to do anything. Micro-managed to death (cannot do anything without running it by supervisor first). Management team doesn't do their due diligence and research anything, so quick to push things through when they learn something new only to have to go back and play cleanup. No room for advancement; was told numerous times "no process in place" for promotion by different managers, then when a lead position opened up, didn't open it to all employees, manager just put someone there, (even though this individual hadn’t been with the company as long or earn any Caris specific A&B (above & beyond) awards, or have professional certifications, or education. Forget about taking maternity leave! You’ll come back to be terminated (within a month) or demoted (because there isn’t a process to promote, but there certainly is a process to demote). Cliquish atmosphere. Unfair/unethical practices & favoritism! Some people are allowed flexible schedules because of school & some are not, some people can work from home and others cannot, some people are invited to special training classes and others are not. Lack of communication, you’re kept in the dark and managers develop animosity towards you if you ask questions.

I worked in Lab Ops which was an entry level job filled with very repetitive, clerical tasks so it can be fairly easy to pick up on quickly. I think the benefits are pretty good and the PTO is fair. The challenge of the job is finding consistent work due to a myriad of reasons: network/computer issues constantly going down, not enough workstations for how many people we have working during the weekdays, supervisors pulling you to other departments to help out with their tasks, too many people on weekdays and not enough people on the weekends, and the list goes on.  You will have to get creative in finding ways to occupy your time or to work around the constant IT issues. My other main issue is management. I acknowledge my bias here, but personally I think the hiring decisions made by the higher ups have been very questionable. I’ve seen some hardworking people that have been passed up for promotions due to some pretty blatant favoritism and not so much due to their qualifications. 

Overall, I think that if you are a recent bio grad with little to no work/lab experience, then this place can benefit you the most. Caris can provide you an extensive network of lab professionals and resources to learn from and can offer tuition reimbursement if you are considering pursuing a graduate degree. 

When I first started with the company it was great. I felt like I got the training I needed, I felt like I go to my lead/supervisor with any questions. Oh my how my mind has been changed. 
Management only cares about themselves and their “favorites.” Don’t count on getting a raise unless you’re a fav or a lead that gets 2-3 raises a year while the “lower level” employees are lucky to get .50 on their annual raise. Basically if you aren’t a favorite or a family member of a higher up you’re screwed on getting any kind of advancement. 
Management acts like they’re never wrong in any situation and will tell you to do things one way, just to fail you on it later and make it look like your incompetent. HR is close with all the managers so they don’t care about any complaints that come thru. 
If you aren’t a lead or above management won’t even look at you or say hello to you in passing, they basically act like you’re a peasant and they’re too good to associate with you. 
It’s a huge bummer because the pay/benefits are amazing. If they treated EVERYONE the same then I feel like the moral at the company would be better but hey, what can you do. 
If they would make some easy changes it could be a great company. But for now it’s just a bunch of means girls who act like everyone else is dumb but them. 

I started with the company on a contract through a temp agency, and after three short weeks the company broke my contract (which was for six months) and hired me on full time. After three months, I was promoted to the lead of the Accessioning team. With this company it was the first time in my life where my job wasn't just about my job. As part of the job you, in a way, get to know the patient. You read their history, understand their cancer and chemotherapy, and you unofficially become family. When you hear that you lost a patient to cancer, it hurts, and when you hear that a patient had overcome their cancer and went into remission, you felt the victory. I had a few employees on my team and we accessioned cases. To go further into detail we opened samples, added the patient data to the computer, made the case active, and sent the patient sample to the lab to be tested. I love my team, and they were my family away from home. In fact, I think I spent more time with them, then my actual family at home. In the two years that I was with the company, I learned that it was alright to sacrifice sitting in traffic, missing warmed cooked meals, and working weekends because I was making a difference. I am still not sure why I am no longer there, but I would return in a heartbeat.

This workplace has a decent amount of good and a decent amount of bad. I think lab management wants to care but are going through a lot of growing pains. These growing pains also lead to a lot of downtime that causes people to get bored and end up chewed out by management for not looking busy. 

This is a company that most people wouldn't stay at for longer then 3 years. Great place for new graduates looking for experience and offers decent benefits and pay. There are a lot of cliques that form and the environment becomes toxic very quickly because people let their personal lives effect their work. Most people there are nice but also spend most of their day talking negatively about each other behind your back or about the company.. 

There is also a very obvious amount of favoritism from managers and a lot of brown nosing to get ahead. If you just want a steady paycheck and the same day to day tasks then this company is perfect. There is far too much micromanaging because a lot of people cannot be trusted to do their jobs right.

The pay is about the only thing I can confidently say I enjoyed about working for Caris. My review will probably echo many others. Employees are passionate about what they do, but are in constant fear for their job. There is rampant micromanaging. Very little encouragement. The culture is one of: come in, head down, do not speak to your coworkers other than maybe a “hello” and over communicate to management even if they do not reciprocate.  Speaking with your coworkers is not only discouraged, but is cautioned against and employees have been reprimanded in the past. Management, however, will set up non-stop meetings for themselves throughout the week, and will often promote based on friendship vs merit. I often wondered when I first started, why would anyone leave when they pay so well? You find out soon enough, that the money is not nearly enough for the environment you are subject to. Hopefully eventually management will value their employees. Maybe then the turnover will not be so high. They should ask themselves “why are we unable to keep employees, even with the benefits we offer?” Very toxic place to work.. unless you are also a toxic person. 

Typical day included traveling with sales team members, visiting clients and prospects, conference calls with other managers and Sr Leadership, sales planning (pipeline review), coaching/training of sales people.  Learned to lead by example, mentor strong performers, hold weaker performers accountable after coaching/developing.  Learned to report progress and sales information in appropriate formats for each particular Sr Mgr.  Culture was fantastic; very collaborative with other managers, sharing of best practices, lots of fun and play as well.  Hardest part of job was working for a mercurial senior leader that held us accountable but didn't offer a lot of vision or consistency.  Most enjoyable part was the travel to call on prospects and existing clients with team-members.  Learned a lot from my top performers that I was able to share with team members that needed more development

Leadership is horrible. They Micro Manage and have no people skills, or even leadership experience. Upper Management has no clue what their doing so they let the other "Managers" do whatever they want, including making up their own process! Policies change depending on the day of the week. No one person is ever doing a process the same because communication is horrible. They tell you there is an "Open Door" policy, but the only open door is the exit door if you do complain. Management will say, "Caris pays you well and I know you won't find anything making this money" as a scare tactic. People go to work every day thinking "is this the day I get fired". Billing is a mess, so many issues and no one with a clue how to fix it. No experience needed to work in the claims/billing department. They want robots not people. If Caris had actual people capable of Managing it would be a great place to work.

Top Job Titles	Average Salary
Technologist 9 salaries reported	$27.61 per hour
Laboratory technician 3 salaries reported	$27.33 per hour
Billing specialist 6 salaries reported	$22.08 per hour
Supervisor 3 salaries reported	$70,817 per year
Liaison 3 salaries reported	$27.00 per hour

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