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4d

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Patient Access Liaison (PAL) – National

Viridian Therapeutics, Inc. -
Remote

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Job Details

Full-time
$190,000 - $210,000 a year

Benefits

Stock options
AD&D insurance
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Spanish
Customer communication
English
Bachelor's degree
Continuous improvement

Full Job Description

At Viridian, we are focused on developing best-in-class medicines for people living with autoimmune and rare diseases. Leveraging our team’s expertise in antibody discovery and engineering, we have created a robust pipeline of differentiated investigational therapeutic candidates for well-validated targets.

Reporting to the Director of Patient Access Liaisons, the Patient Access Liaison (PAL) provides logistical and non-medical education to patients, caregivers, physicians, nurses, office, and infusion center staff. The PAL is a member of Viridian’s Patient Services team and is responsible for executing strategies that enhance patient access to Viridian therapies by minimizing access barriers and ensuring a consistent, compliant, and high-quality support experience for patients.

The PAL role is fully remote. Travel for meetings and customer engagements may be required at the discretion of management.

Responsibilities (including but not limited to):

Member of the Viridian Patient Services Team and integral part of product launch plans
Will support both Spanish and English-speaking patients as needed in various locations
Serve as the primary point of contact for patients and caregivers for supplemental education and questions related to medication access and administration of Viridian
Coordinate treatment with physicians, infusions centers, pharmacies and payers to prioritize the needs, experiences, and well-being of patients and document details in CRM
Develop and maintain relationships with patients and caregivers by creating a communication plan tailored to the needs of the patient and their care team
Educate patients, healthcare professionals and infusion center staff on insurance coverage and the process for obtaining therapy
Provide information on affordability resources as needed
Collaborates effectively across a matrix organization to align priorities, share insights, communicate seamlessly and resolve issues
Within the assigned region, monitor KPIs to ensure optimal performance
Execute training of ViridianCares with internal and external employees where appropriate
Foster a culture of compliance, collaboration, patient-centricity, and accountability

Qualifications:

Must be fluent in Spanish
5+ years of experience in biotech/pharmaceuticals, preferably in Patient Services as a patient-facing contributor
Bachelor’s degree required
Proven success as a field-based team member (e.g., FRM, PAL, Market Access)
Strong understanding of payer dynamics, specialty pharmacy, HUB models, and overcoming access challenges
Expertise in rare disease or specialty therapeutics is a plus
Strong business acumen, communication, and analytical skills
Demonstrated strong written and verbal communication skills
Proven mindset of proactive continuous improvement
Efficient independent worker with ability to focus and drive for results
Strong attention to detail
Ability to work in a fast-paced environment and to handle multiple tasks
Strong commitment to ethical standards
Proficient with Microsoft Office suite (i.e., Word, PowerPoint, Excel, Outlook, SharePoint, etc.)
Ability to travel up to [50%]
The salary range for this position is commensurate with experience

Viridian offers a comprehensive benefits package including:

Competitive pay and stock options for all employees
Medical, dental, and vision coverage with 100% of premiums paid by Viridian for employees and their eligible dependents
Fertility and mental health programs
Short- and long-term disability coverage
Life, Travel and AD&D
401(k) Company Match with immediate company vest
Employee Stock Purchase plan
Generous vacation plan and paid company holiday shutdowns
Various mental, financial, and proactive physical health programs covered by Viridian

Viridian Therapeutics, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, or retaliation of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by Federal, State, and Local laws. Viridian will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Viridian Therapeutics, Inc participates in E-Verify, the federal program for electronic verification of employment eligibility.

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