engineer

resort manager

retail sales associate

hotel housekeeper

chef

Carneros Resort and Spa

As a result driven professional, dedicated and committed to every business success, Adapting to the way the property is being mis-managed was the hardest thing I have experienced in my career. 

Your values, your knowledge, passion for what you do will be stepped on and ignored.
 Accepting that you have no say on anything ,and that you are only giving the role  to manage is in order for the executive team  to have someone to hold accountable and fire for them to protect their circle , will get you to the top. 

If you are willing to adapt on how they belittle you , scream at you and your staff after you work 16 hours daily with no staff on 100• weather  . You will definitely be part of the managers  team Regardless of your experience and work performance. 

You have line hourly staff teaching Directors and managers how to do their jobs.  But of course you don’t get even close to the salary and benefits  they make and short hours they do. 

Service is inconsistent and lacks the attention to detail that Carneros Inn use to have. 

HR is non existent and unresponsive. Well except if it’s something that involves a member of their Executive team.  No orientations or welcoming of any sort,  NO proper introductions, or training of anything is properly done or completed. 
Communication is dead in between executive team /managers and Human Resources (if you can call
Them HR) as they will do all they can to protect their circle no matter what. 
Sensitive issues and situations were reported:
like chefs deleting staffs meal penalties and editing their time cards Without the employees consent or knowledge. Managers and staff drinking while working , female employees being harassed by managers- nothing was done or followed up on. A manager reported to HR that a chef was deleting his cooks meal penalties. Until this day nothing has been followed up on with the staff who Experience this.
Staff taking guns to work,  beverage manager going out to party with his staff after work and dating them. Certain managers and executives use the resorts products, tools , food and alcohol like if they owned the place. 

Covid guidelines are non existent - resort has been at max capacity with no attention Or adhering  to the guidelines . We have been at %100 on hot weather weekdays/weekends while there is NO staff as % are to low and they can’t afford the labor. 

Many of the surveys from the month of June/ July and coming , reflect the lack of attention, care , accountability and respect that the property is in desperate need of. 

Only  the Managing Director, Sales team & the Spa management team And all hourly staff are an asset and worth keeping. 

So much money invested in the rooms just for Eng to continue to not do it’s proper preventive maintenance. 

No appreciation shown from any manager. They all act like they own the resort but yet can walk around property without picking up any garbage they see. 

I hope this helps you make the right choice if you are potentially thinking of working there. 

Beauty of it all is the freedom of making the right choice for myself . I have worked very hard and sacrifice many things throughout my career , and I can proudly say that all that hard work dedication and commitment expanded my passion, respect, values, and motivated me to leave Carneros as many of those individuals currently managing have lost all that and more. 

To the staff that is still being belittle, yelled at, unfairly treated, disrespected. Speak up and don’t let those people that come manage just  for the salary Push you out. It takes only one person that cares and appreciates and respects the trust the owners give us all to maintain their business. do the right thing for the rest of the members in order for owners and investors to support you all. 

For those being asked to sign your time sheets /missed punch forms when you know you didn’t take a lunch. Know you have the right to say NO . Visit the labor department and educate yourself on your rights. 

You will be amazed at how many safety hazards  surround your working areas. You will find out for yourself how many simple OSHA and heath & safety protocols are non existent . Pastry area ceiling leaks like crazy. It’s been like that since 7 years ago. 



It’s obvious there is a pattern here with management. The executive teams, management & supervisors are extremely lazy and unwilling to learn. It is talked about hoping to grow within the company but it’s just talk. It’s unfortunate because there is a significant amount of potential here, the high positions are so far away from the actual day to day operations so they implement things that make everyone’s job harder and extremely complicated. As a simple example, the entire bellmen staff, housekeeping and cottage dining uniforms were changed completely without inquiring what would be comfortable/breathable in the hot summer days. Every single person hates the uniforms. The change/shift in HR is extremely noticeable, and it’s appreciated greatly. Carneros is going to loose a significant amount of employees due to the lack of compensation and appreciation. I don’t know how it’s not apparent that the executive/managing team isn't the glue or even the base of this property, it’s the hourly staff that is helping, hurting themselves over guests, the ones that are barely scraping by because they are under compensated and under appreciated. It’s unfortunate to say the least.

Lack of attention to all hourly staff

No growth as positions are offered to people managers and executives know. Or they hire their family to work under their supervision. 

COVID opening was terrible 

They literally gave us 2 days to get the place back together with no help of staff. Execs no where to be seen to help. COVID guidance and guidelines are just a joke and they make you sing all kind of papers just for them to protect their jobs. 
End of the day it is a joke after Plump Jack left. 

Fast food places have more professional protocols, standards and care for what they offer. 



I was so excited to work for this company. When i showed up to work there was no outline for my job. No management poor at that. No structure. As if there was no regard for property any more. extremely high guest complaints. More than i've ever experience. Not a  sanitary place to work. first 6 months of employment we had no running water to our out side make shift bar. We couldn't even clean our glass wear or tools needed in a bar properly and for months with quest complaints and employee complaints nothing was done. I personally like structure proper working conditions and being able to have tools to be successful at work. I stuck it out in hopes of a better day it continues to get worse. Im looking for something better for my family and i

The property is lovely, however has some serious issues.  The executive office is filled with impenetrable cliques and exclusion, and the entire events team just underwent a mass exodus.  That in and of itself should tell you something about the leadership in that department.

Professional and elegant venue. Content guests. Inconsistent direction and training without standard policy and procedures. Scheduling one week at a time. Great operations manager and housekeeping department.

This was the worse company I have ever worked for.  No supervision no help with problems . Management would yell at you in front of guest and employees.. Never got breaks but yelled at because there was nobody to cover for me as I was a bartender and everybody else were minors.  Would never ever  Recommend anybody to workout

With the few years I’ve spent working here I noticed that in almost every department there’s a big thing with camaraderie. Most of the employees, that are there, have a great attitude all the time and just want to do their job. Due to the fact that most of them  are there for the same reason, everyone gets along and they work together doing the best they can at all times of course while having fun.

I’ve never worked at a business that is run so poorly. Management has proven that they don’t care about their employees well-being they really only care about themselves. There’s no teamwork or camaraderie everyone is out for themselves. I believe it comes from our ownership and managers they have terrible leadershipqualities

Great environment to work in, but very seasonal.  If working as a therapist you can expect a 50% drop in work during the winter months and it is very hard if not impossible to reach the minimum hours for benefits.  Otherwise, the people are amazing and the clients are pleasant.

Top Job Titles	Average Salary
Engineer 5 salaries reported	$21.80 per hour
Resort manager 3 salaries reported	$83,333 per year
Retail sales associate 2 salaries reported	$22.50 per hour
Hotel housekeeper 4 salaries reported	$21.00 per hour
Chef 1 salary reported	$110,000 per year

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