assistant manager

team member

assistant restaurant manager

restaurant general manager

restaurant manager

Carrols Corporation

Carrols Corporation Region VI (Richmond) is a sinking ship which people are jumping in herds. Turnover at my store was well over 200%, we were constantly short-staffed and had a completely incompetent General Manager. The RGM sets the standard and culture for each restaurant. I worked under five RGMs over the course of several years, each having very different expectations and procedures. One RGM was an aggressive psychopath who tried to convince high school students to continue working for Burger King rather than attending college because "an Assistant Manager makes more than a high school teacher." With that being said, the salary range for an Assistant Manager at Carrols is approximately 28k-30k. Last time I checked, our local school division starts teachers off at 44k; big difference! My last RGM was completely incompetent and treated our employees like trash; belittling them in front of their co-workers and customers and openly insulting them during management meetings. Shift Supervisors are paid $9.00 per hour to manage all aspects of the restaurant's operations and are expected to accomodate for employee call-outs, low staffing levels, insubordinate/belligerent employees, and other issues which should be remedied by the RGM. Carrols Region VI does not promote from within, but rather hires external candidates whose qualifications include: misdemanor and felony convictions, failed drug tests, and poor employment history. Unfortunately, this company invests too much time and development into poor salaried management candidates and often times passes over their high performing hourly managers, which has resulted in an increased management turnover rate. I have seen it happen all too many times and it is truly the company's loss. Stores have been closing their doors left and right in the Richmond area and more will surely follow.

A typical day of work for myself at Burger King would begin with me verifying the safe and being sure the store has a sufficient amount of change to operate with at the beginning of my shift for starters. The next step to running a successful shift is to be sure you have enough employees scheduled and place them in positions accordingly. Once that is done you are to perform a travel path throughout the store being sure any criticals are nonexistent (chemicals near or around food, equipment working properly, proper food handling equipment used, etc.). Throughout the day I would perform duties such as checking and responding to emails, making sure files, employee/payroll, were up to date according to Carrols policies, check inventory, place truck orders for inventory needed, complete and post employee schedules, verify cash drawers, and completing deposits. 
Working for Carrols I've learned the importance of following all food handling procedures and policies and the risks taken when employees aren't trained accordingly. The management field, in my opinion, a very competitive field and challenging field. The co-workers I was employed with understood that I didn't mind having a good time while at work as long as business was being handled the way it should be and all procedures and rules were being followed. 
I have to say the hardest part of the job would be the hours of work required. There's not much time left to spend outside of work with family as I am a very family oriented person. The most enjoyable part of my job is being that I am able to provide for my family.

everyone in the store in self centered and don't care a bit about the store. everything in that store is half done. from me working at the bk I would never eat the food from there. everything in the back is caked with grease and the floors are dirty. I would never drink from there ether. the drink nozzles are caked with mold and only get cleaned 1 once a week and a manger has to tell the person up front to do it. one person dose all the work well everyone else sits around and talks about there personal life. I should know I was the one doing all the work. I put up with a lot of things with in the 1 and a half years I was there. a lot of things. I keep my mouth shut the whole time I work there and did anything and everything I was asked to do by anyone not just the managers. there was no enjoyable part of being a slave. I would come in to the store around 5 and no one did any type of cleaning all day there would still be breakfast  dishes in the sink for the morning. and I would clock in and do all of it be fore 7 and then everyone would leave and I would be left alone in the back to make every sandwich that came thought even in a rush no one would help me out. on top of that I had a boat ton of clean  that still needed to be done in between making food. for short I would never work there again and would tell honest working people like myself never to applie for a job there because you will get taken advantage of and they will not give you any work unless you know one of the managers.

If you bust your hump, you are punished and insulted for the incompetency of the cannon fodder. The cute and bubbly teenagers will stand in a corner texting their friends and talking about their personal lives while you get screamed at by customers because their orders are messed up or the wait is too long and your RGM will join them and scream at you and they will tell your DM that the bubbly kids are amazing and they will get promotions over the people doing the real work. In fact, thr harder you work, the less chance you have to get promoted because you are the person they want for the peek hours because you are reliable and they want you available to cover shifts when everyone else bails. You may work two separate shifts ranging from 6-9 hours a piece and get trash talked when youre on your 17th hour and starting to slow down a little. Beware if you join management because you will be left with all the shifts the other managers do not want and you will be belittled and embarrassed by the brats that work below you and they will not be reprimanded. You are the mistake, not them. The RGM will tell you that you are expendable and point out EVERY flaw and if you see the slightest bit of appreciation from either your RGM or DM, they will rip out from underneath you so quickly, you wont know where you are. Its a trap!!!

A typical day working with at Carrol's and the related business is typically busy, but can be fun. I learned how to run a team in the fast-food environment here. This company was not too conventional as far as the level of professionalism that was presented or executed. Things are constantly changing; whether it be staff, menu items, and the product. Upper management cares about what they want when they want, the standard here is not the best. The hardest part of the job is keeping employees that will work for the rate, and being in management but not collecting sick or vacation hours at the same rate your staff will. Managers are given 2 "personal days" a year, but are required to work 50 hours a week. Most days you are not provided with a break, and when you're sick after being over-work (whether it be related or not) you just have to be home unpaid, and on the third day furnish a doctors note (at your expense). The most enjoyable part of this job is developing a crew that will endure some of the extreme work conditions you may face which could be days without proper A/C or a working bathroom. You see young adults who are gaining a skill-set and work ethic that can help them excel if they take it with them and apply it to an actual career. Carrol's provides work and that is what you'll do; not much else.

I worked at Burger King on West Gate City in Greensboro, North Carolina. The scheduling for the store falls short because of very poor planning; I was told to come in on the weekend, only to be told that I was not able to work because I was not on the schedule. During my first two days of training, I was not able to get a lunch break due to was very busy at the time, and I was only able to eat once I was leaving the store after reminding them that I did not have a lunch break. The store manager on site is poor at providing information for the schedule, as I had to constantly call the site in wonder about when I was able to work.

In conclusion, I was only able to receive information about when the manager made the schedule by a co-worker. There is also inadequate training as well, considering that I was only taught twice in the midst of a rush about how to use the point of sale system. I would not advise working here if you intend to work a 40-hour work week, as everything is constantly in the air for your training hours. You are constantly thrown into a different session of training when it was never included in the videos they show you in a haphazard overview of orientation videos, which only briefly goes over store rules and nothing of the point of sale system to teach you.

High pressure, fast paced work environment. Some difficulty building teams based on quality of employee pool. Fair pay and bonus opportunities. Not enough labor hours given for training needs within store level. Carrols has begun overhauling their entire company. I experienced development classes, out of town conferences, introduction of training software all provided and/or paid for by Carrols. Company provides financial opportunities for any employee/or family member to attend school. Carrols also allows for employees to solicit the company to receive money for donation in support of any program the employee volunteers at. As long as required hours for volunteer time have been met. Training for advancement within the corporation is encouraged and provided. Many of the senior staff began at store level. Year end holiday party is out of town. All expenses for room and banquet dinner with drinks were covered. High quality raffle drawings given to all attendees. It was really great and just about everyone walked away with at least 1 thing. Overall this is a good company to work for once you reach salary level and are no longer being paid by the hour.

It pays good. It should because you give away your life. Don’t think you are going to take the personal days that you earn. Then they don’t roll over to the next year so you will lose them. Expect to have no management because no one wants to go through what you go through. The job is filled with tedious paperwork. Unnecessary really if you ask me. The only thing that this company could do to make it better is more money. But I already got more money from them. Expect to live at work. Oh if you are sick there is no way you will be able to take off. You have to have Covid to have time off work. Make sure you have short term disability. Cause you won’t be getting paid for having Covid for 5 days. Other than all those cons. Here is a pro, job security because no one else wants to go through what I do. Carrols does try to pay for your life. But I’m finding out you can’t put a price tag on family life. My kids are growing up without me there. But I do get them whatever they need and want. This job just depends on the person and work ethic. But be prepared carrols will want you at Burger King more than with your family.

Carrols constantly changes the Service Tech job and the harder you work the more work the give you. You are expected to do jobs that are two people jobs by yourself. You coverage area is way to much so you get behind and they expect you to keep up but not get overtime. The 50 hour weeks are stressful and there is no training for new equipment although they said it would be. When you are on call you do not get paid for being on call and you have to stay near your house because if travel time. You have to provide your on work vehicle and most hand tools. They pay you milage but its not enough to keep up a large work van. If you are lucky enough to get a raise it just 25-50 cents an hour. They make it near impossible to get the bonus because alot of the budget cost is out of your hands. You have to know how to work on so much different equipment it gets overwhelming at times. When are off you still get contacted about issues so you are never really off even on vacation.  Another big issue is you have so many "bosses" its hard to know who i in charge of you. They do have great benefits and health insurance. 

What is the best part of working at the company?
The pay ...was weekly and paid ten dollars an hour. 

What is the most stressful part about working at the company?
Having to work in the back of the house with no air. And the management was ok, although there wasn't much professionalism with a few shift leaders not knowing how to talk to their employees in a professional manner. And often staged (undercover) employees came to check out the chain. Overall this job was pretty laid back.

What is the work environment and culture like at the company?
Environment was safe and clean and they were working to correct all issues with the units 

What is a typical day like for you at the company?
When other management came in from other states to correct issues that has been train by previous (store management)to correct what we had been taught.  Not knowing how to talk to employees cursing at us and just knick picking.

Top Job Titles	Average Salary
Assistant manager 71 salaries reported	$52,374 per year
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