maintenance technician

front desk agent

community associate

administrative assistant

maintenance supervisor

Castle Group

This company is growing with the owner/founder. Smart lady  but She doesn't realize the people destroying her nice company. EVERYONE has said it there!  If she only seen how poorly Managed it was. No job security. Instead of building on keeping the same people and secure employee's. They have a group that gets off on hiring and firing. I've seen at least 200 or more since just the past 8mo. If your looking  for STABILITY and a place to grow this isn't the place. They let people go for really stupid reasons. This is typical when you have inexperienced leaders who are new and keep changing workflow only to make things worse. There on a powertrip for sure. Good solid company's keep there employee's. This place had 4 managers quit and walk out. I believe same day. If the owner seen how they were mistreating the employee's and get good solid managers. This place might be ok. They said oh we see your tired so HEY GUYS were now working 10-12 HR shifts. They set unrealistic goals. Ones impossible to meet day in and day out. They set goals based on people that don't do this job daily  Bc too many problems arise in daily routine. So they said we see ya can't meet 100 an hour were raising it to 108. The owner seems to have it together but is blind to seeing the SO called leadership  There "CLOWNS "
 Even the HR persons is untruthful. She will tell you oh you can transfer ANYWHERE if you want to apply for another job. Bc we'll train you  Then say oh your not qualified. She had to be trained for her job she worked in the warehouse I hear. So they tell you things that are untrue. I watched as people Just get fed up. Or be targets to the nonscence. Do yourself a favor and don't get caught up in this place!! There's better places than this. They practically BEG for employees and NOW WE KNOW WHY!!? They'll never be a fortune 500 Company with the people they have that are playing leader's??? SMH lol. Place is a JOKE! There's a manager with a purple mohawk that you can tell Target's people and gets a kick out of firing. She also makes bad changes that make work harder. We were ahead now we're behind. She puts on a good front. If they were a GOOD company they'd be able to keep there employee's. Think about it?! They even did people dirty that's been there year's. Taking there jobs telling them they could RE-APPLY?  Don't let this be you.  Where did you find these people. They def have a bad reputation.

The site managers and support staff were very driven, with exceptions of course. The computer systems were horribly dated, operated off a server like the 1990's. Information flow was the slowest I've ever experienced at a company, VERY difficult to quickly remedy problems and close out a work item. Regional management (directors) were horribly incompetent and very difficult to get support from as they tended to cater to Boards no matter the situation. In this industry, honesty is critical to keep Boards on track. So you never want just a "yes man" or risk litigation, budget problems, etc. The overall environment at Castle was toxic. It was very difficult to get things done timely and embarrassing presenting any of the community support systems to residents. The company provided websites were HORRIBLE, always had to work outside the lines to find solutions that satisfied boards and committees. While I loved Mr. Donoly and many of the folks I worked with, overall company policy and support were in desperate need of a FULL revamp. I felt I was left "on my own island" and tasked to save a huge account with absolutely no support. 

What is the best part of working at the company?
The benefits, overtime and some of my co-workers

What is the most stressful part about working at the company?
Having to do everything within an 8hr day and not getting to work extra if need be. No having a full lunch break w/o having to tell someone what I am doing.

What is the work environment and culture like at the company?
It was okay if you do not mind for most of your day not having not having someone to talk to.  I would have helped if there was someone to come in and chip in from time to time so the person does not get overwhelmed with when tenants are coming in to pick up and you are still checking in packages or do a look up. 

What is a typical day like for you at the company?
Come in receive items that either were just dropped off or came in overnight to check into system since no one else was responsible for doing that until I showed up at the beginning of my shift. That is tiresome and it would be nice if the package room was cleaned up and organized so the morning full-time person did not come in to a mess of a work space.

•I was told that I was ungrateful by management for not being content with my wage and no benefits even though I kept having to report workplace harassment from non employees 
•I was consistently gaslighted by management themselves 
•My harassment claims were met with me being told to "toughen up" by the only people that could truly do something about it
•I got consistently blamed for parts of the job out of my control and that only management could fix but when I spoke to management, nothing ever changed and even got blamed by employees and non employees 
•I had to put up with workplace harassment because of management not doing their part and every time I brought it up they dismissed me so technically my harassment was brought on by management 
•There was no safety measures while I was there
•No training or structure for the position 
•Terrible communication from management 
•No one cares but your expected to care
•You can't win with them even if your right, I became better mentally and financially after leaving. Thats how bad the experience was

There is a continual time sensitive demand for self training, either for the various platforms or for various Human Resources and Safety Guidelines.  The Accounting is problematic and their systems do not interface well.  The ticket system is used for any and every issue one might have and it takes days, weeks or months sometimes to get simple matters resolved.  A homeowners account which was paid up by online banking took over two months to resolve, in the mean time the owner was getting threatening collection letters.  You never know who is responsible for the resolution of the ticket, different people get involved and it becomes redundant repeating the requests or issues to new parties getting involved.  For property managers there is no life, work balance unless they have an assistant manager or a receptionist.  Most condo properties don't provide that unless they have over 200 units and a great deal of amenities.




Working at castle is a great place if you enjoy a fast paced environment. However there was lack on communication between departments and management is very black and white with no wiggle room. Management has a very " my way or the high way" feel to it. The resident services department was a revolving door of employees coming in and leaving, They also prevent you from growing in the company. They state that are all about growth, but when your time comes to move on, they find every excuse in the book to keep you in the department you started in. If they do have you move on, they still pull you back to your previous department on many occasion. Its a great company overall, however the resident services department definitely needs more work and better management.

A typical day at work is helping Board Members and residents with their needs.  I have learned a great deal of tolerance while dealing with many different personalities during my time so far.

The company's management style far exceeds my expectations than any other company I have worked for.  The level of integrity from the top down is amazing and they truly care about my personal growth.

Castle Group is a team building workplace that encourages individual contribution to the success of their teams.  Through innovative training and fun workshops, everyone gets a chance to be a part of our core values.

Royal Service is not just a slogan, but a way of life within the Castle culture.  If you want to work for a company that really believes in their core values and believes in your individual life balance, please come and join our team.

Nightmare of a company. Don't waste your talent go elsewhere. They have zero respect for your knowledge and if your are not in the corporate club your job is on the line. You will be put on the "bench" as punishment and schuffled around to different sites.  All issues go directly to HR. Toxic enviornment. Systems are counter productive and think they are the best in the business. Don't dare ask a question. You are told to be resourceful even though they know themselves that there is no answer. There are better companies out there. One more thing - accounting department is outsourced to outside the country - financials are always delayed. Emergency checks take 2 days to process.  It really was an insane experience. Twilight zone, psych experiment.

Most of the days are spent solving resident problems and running a  business with a $1.5 to $2.5M budget. Management from Castle  is data driven and most boards and properties are looking for superior people skills and problem resolution skills.  The hardest part of the job is trying to keep up with all of the detailed planning and reporting requirements internal to the company.  The most enjoyable part is to have great relations with the residents and to run the property so that any complaints or issues are minimized and you enhance the satisfaction of the people who live in the property you manage.

Working for Castle Group will leave you disappointed on every hand.
The values they preach are not lived up too. They don't see the hard work that is put in nor do they appreciate the long hours you work. The upper management is a joke. If you don't kiss their feet you are useless to them. They don't value the employees hard work, they value, who will be yes puppets to the upper management. The lack of communication is unbelievable. I have never seen such lack in communication in my life. When communication does happen it is all lies. No one follows through on the promises that are made. Don't hold your breathe to get promoted. It won't happen, not with the Vice Presidents they have set in place. Castle is nothing less than a joke.

Top Job Titles	Average Salary
Maintenance technician 1 salary reported	$16.50 per hour
Front desk agent 27 salaries reported	$16.50 per hour
Community associate 19 salaries reported	$93,026 per year
Administrative assistant 16 salaries reported	$20.78 per hour
Maintenance supervisor 8 salaries reported	$60,625 per year

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