case manager

clinician

residential assistant

executive assistant

crisis manager

Catholic Charities

When I got hired at CCB Jacksonville FL, I was the happiest of the persons in the world. I quickly fell in love with my position and it became an addiction, I was needing my job, I was praying for weekends to fly by so that I could make it to work the next Monday. Loving what you do is the most wonderful experience ever. But what I didn't know was, that even though i loved my job and the job i had to do, i haven't even seen the real face of my company. I was so focused in my clients and how rewarding it was that i never realized how miserable really is working for these people until we were forced to move to a different location and we all mixed up . Out of the blues one day CCB woke up to the news that we were moving to a new building , there chaos started. I am not going to tell you the entire story because i hate going so deep into details, but i thank God we moved so that I could see the real face of the ones moving the threads. How full hypocrisy they are, no love or compassion for the employees, how can you say you can put "compassion into action" when you don't start from your own house? we were moved like puppets and everything was like: you take it or leave it. We were forced to believe everything was the good of the office or everything was going to be better, when to the contrary, there is no one single positive thing coming out of this moving but the fact that my eyes were finally open so that I could see the real face of the people that I have been working for. Upper management trying to put make up on rotten corpses so that no one could point them for not doing what really has to be done. Hiding/concealing salaries, lack of transparency, secrecy, whispers and chats behind closed doors. Trying to conceal employees unhappiness with "treats" that no one wants or care for. Employees are resigning one by one. It's sad and hard being forced to open your eyes, but sometimes it is necessary. It heartbreaking realizing that everything that you once believed to be true and honest it is nothing but a circus and we happen to be the "clowns". Sad to see HR has no advocacy for employees. Sad seeing they rather don't raise your hours so that you could finish your work in a timely manner because clients deserve it, but they will quickly write you up if they "imagine" you are using company's time for personal matters. Lack of empathy. They will quickly judge your job but they will never invest one single second of their busy lives to come and see the actual work you do. They will quickly judge you if you don't make up your numbers but they gladly receive all the praises when your department gets praised. You don't believe me? I never lie. Sad, discouraging and eyes-opening. I would never recommend anyone working here until the management is replaced . I am sure as soon as someone from CCB reads this will know who wrote it because they all heard me before, they know my mind and now they realized how reactive I am, unlike them, I don't speak behind no one's back, and I honestly I don't care if people know it was me, in fact, I want them to know, that is how overwhelmed I feel and I am speaking up for the ones that don't have a voice because they are too scared to speak up. As one old lady told me the other day: please don't tell anyone I told you this, you are young and smart but what about me? Heartbreaking!

Being a case manager is pretty challenging, especially dealing with the client's problems and issues. I had about two supervisors during my time in the company. 
Both supervisors worked very differently and one was more experienced than the other. They were both really nice and respectful individuals, I didn't feel like I was disrespected or anything. It's really easy to take a 2 week vacation and use sick days/personal days. In Refugee Resettlement, there are a variety of programs, but it seems that many case managers are overworked/short staffed. There are many programs in the department which are Match Grant, R&P, RSSP, USARA, ICM, CAM, TBIE, CMPP, PC-IRU, PC-IR, Safe Passages, and etc. Many non-profits who work in Immigration, have long waiting-lists, are closed or at capacity due to the Migrant Crisis in NYC. Depending on the program you apply for, only some of them actually close cases. If you are in a program where cases don't close, expect to continuously enroll clients. If you are in a program where cases don't close, expect to still be in contact with those clients for the duration of your time in the program/position. You will receive transfer cases and still be expected to provide services and case notes every month or two. Physical files are still completed by hand and in person along with clients signing consent forms. The intake/enrollment process is done in person at the office. Expect field work, clients who don't speak english or not very well, and very limited resources/assistance. Many programs don't provide financial assistance, it seems that it's mostly just referrals, assistances from other organizations who already strained their resources. It's definitely a good position to gain experience from and you will meet amazing colleagues. The clients have such inspiring stories and you do feel that you are helping another human being. From when I started until I ended the office culture was really good, everyone is willing to help one another. Since the organization is faith based, it doesn't seem like they like turning away individuals. 




I had worked for Catholic Charities for over 11 years, as a case manager my goal was to assistance all clients in all the areas needed. I would say that I had done my job above and beyond for anyone who came for services, I can also say I assisted my co workers as a team player. But I experienced some unkind feed back from those in charge. I once was told if I did not take a position offered to me at a different site I will be without a job and at one point while working I was told that I did not know how to write or did not know how to work the contract which I never lost within the years I worked in this company. I also experience some cold  emotions when hospitalize and really needed comfort from family and friends, my site supervisor had told my co workers to not bother me or call, visit which my co workers told that they wanted to reach out but was instructed not to. The work is not easy but when you care for people and want to help it becomes easy however the pay is not enough for all the work and effort that a worker put in. One more thing individuals in charge need to recognize that the workers are adults not children; some not all ready think they can treat and talk to their employee's with demands, talk to an individual as they have no education. I have a bachelor's in psychology and was underpaid. I felt that I kept the contract assigned to me running never lost not one contract a matter of fact they gave Catholic Charities more contracts due to my work ethics with these contracts. At no time was I ever rewarded. One thing I know for sure the rewards went to the site supervisors, director's and the agency. I learned to work with individuals that were Hippocrates, but I was not they for them I was their for the people in need. I love job helping people is my specialty and no one can take that away from me. I believe that the health benefits should be better and the bonus that they give yearly should not be taxed one more thing the rise they give should be more and also not taxed, it does not make any sense by the time you get it all it's the same.

I worked at Catholic Charities Programa Hispano in Canby, Oregon for two time periods.

The first time I worked there I was looking for any type of volunteer opportunities here in the Portland area. I had just moved here from Idaho. I had briefly worked at Red Cross in Pocatello, Idaho and I was just casting my net looking for my niche. I went to an organization called Volunteer Connections here in Clackamas County and they had just received a request from Catholic Charities for a bilingual volunteer the previous day! I had minimal Spanish language skills at that time but my skills increased geometrically when I started doing intake at my job there. I did many things during my time at Catholic Charities and I when I left them to go back to Clackamas Community College to work on my degree in Human Services (I got an associates in Social Work) I ended up going back to the same job at Catholic Charities to do my practicum for one of my courses!

There was no 'typical day' at that job. However, my duties included doing intake, interpreting, researching services for clients and general office work- mailings, xeroxing, answering phones and filing.

I also attended Hispanic cultural events and went out to the 'campos' with my boss to deliver food and clothing.

I enjoyed working with my supervisors who were very good mentors and were very helpful in educating me on the cultural values of our clients and helped me build my Spanish skills. I used to sing a Spanish song to them "Paloma' that we had on an old Harry Belafonte album when I was a kid. They good-heartedly laughed at me one of them told me- "when you sing in Spanish you don't have an accent!" Ha Ha---I had never known what the words meant as a child so I was just mimicking! Of course, I know what the words mean now!. Do you want me to sing to you? I love to sing and make people laugh!

There was no hard part of my job...I loved every second of it!

The most enjoyable part of my job was knowing that I was helping people all the while learning Spanish-both of which are passions of mine!

This company is very disorganized and the program’s rules/regulations on how the position should be done changes daily. The Head Supervisor is clueless as to how the company is run. When he asks and you offer suggestions/ideas, to your face he is on board with making them happen, but then behind your back he insults the suggestions and doesn’t even attempt to apply them. When you attempt to speak with the position supervisor, he is always unavailable. He ignores your phone calls or tells you in person that he can’t talk to you because he has a meeting and can’t be bothered (even though he often sits in his office by himself with the door open and no one ever shows up). He’ll send you a hundred emails a day with instructions on what you should do with your day even though you as the case manager are in charge of your own schedule/duties. When you ask him for advice on how to handle a situation or a client, he often has no clue and suggests you figure it out on your own. The case managers are expected to wear many occupational hats (counselor, realtor, moving company, house cleaners). As a CM you are required to find client’s homes (many have criminal records and/or evictions which make it difficult to find Property Managers to overlook a bad background check and rent to the client), and move heavy furniture into disabled clients homes by themselves (not exaggerating).  The CM are expected to be on call 24/7 and are required to answer any client’s calls no matter what time of the day/night they occur. The best part about this job is the friends I made with my coworkers. They made the job bearable. I also enjoyed the flexible hours and the health benefits. Some of the clients you become close to and enjoy visiting with them. Not all of the clients are entitled. That being said, I still would not recommend this job to anyone. It was seriously was the worst job I’ve ever had. Social work is not an easy job, but having the lack of support from your management team made this already challenging job, harder than it should’ve been.

I started at Catholic Charities as an intern working in the Behavioral Health department. I assisted the Intake Coordinator and my duties were filing and copying, and data entry. As my internship ended a job opening came up as a Receptionist and I applied and got it. My typical day started as I arrived for work the first task that I had to do was to help with the Immigration services. I was responsible for signing clients in and helped them fill out their applications while the person in charge of the Immigration services would arrive. Once 9am would come I would turn on the phones and start answering a high volume of phone calls and transfer calls and also answering any questions regarding the services our organization had to offer. During my shift I would greet clients and checked them in while they signed in. Once 5pm would come the doors would lock and I was responsible for opening the door to let clients in who would come for group/therapy sessions. I checked in clients and collected payments. Before my shift was over I would clean up the reception area. From Receptionist I moved to become Administrative Assistant for the Older Adult Services department with the Behavioral Health Department for Drug, Alcohol, and Mental Illness. I was assistant to the Supervisor in that department and my duties included, answering phones, filing, copying, faxing, data entry and medical billing using the UNICARE system. Working for Catholic Charities I learned so many skills that I did not know before. I dealt with sensitive situations and always handled my job well. My co-workers were amazing and I felt as part of a family. The most enjoyable part of the job was being able to greet clients with a smile and making them happy by assisting them the best I could and the clients always being happy with my performance. 

Catholic Charities is a wonderful organization to work for, I believe that the agency's mission is straightforward "We are a faith-based organization providing service to people in need and calling others of good will to do the same" and it represents Catholic Charities perfectly. I currently work at a homeless shelter provided though this agency. 

My typical day at work is working with clients, data entry work, answering the 24 hour hotline phone, handling concerns that may arise at any given time. 

Since starting to work in March of 2012 as relief staff, part time staff and now full time staff, the learning has been on going throughout the years, I have personally grown up, become more assertive and am much more confident about my work, however, their is on going training, webinars, speakers and a variety of other things. 

The management I have personally had to handle while working at the shelter has been, reminding clients about their chores, cooking, completing their daily AM and PM counseling sessions, again I believe I have become much more assertive and as long as I am respectful to the clients, I believe I get respect back as well. 

I feel as though I have a variety of co-workers, we are all very different but we are all here for the benefit of the client, I love that we all network and share out idea, regardless if they are the same or different as long as we are all in agreement that it will benefit the client (s). 

The hardest part of my job is seeing individuals come in though the door wanting/needing help ( I personally believe that no individual should have to face homelessness) however, the most enjoyable part of my job is seeing individuals become clients and reside in the shelter and seeing them work to fix their lives and seeing them better themselves.

What is the best part of working at the company?
The professionalism, the approachability of the supervisors and management at every level, the exceptional teamwork and sense of belonging amongst coworkers, and the incredible benefits package available to every staff member are all reasons I can't see myself working anywhere else. 

What is the most stressful part about working at the company?
Working with the community we work. We work in this field because of empathy, we deal with stress and face burn out because of empathy. Investing emotional energy into people who don't do the same for themselves. But that is the nature of the work, it is of no fault of Catholic Charities. Stress due exclusively to the agency is truly minimal. Gossip and all toxic cultures that make work difficult are highly discouraged from the beginning and immediately dealt with when then manifest. Catholic Charities fosters a very healthy and professional work environment. 

What is the work environment and culture like at the company?
As stated before, it's very professional and healthy. With that said, it is not stuffy and the fun has not been starched out of the work days. In fact, I don't know if I've ever had more fun at work than I do with my coworkers at Catholic Charities. We have a lot of fun and the care for one another is genuine and runs deep. Due to the nature of the work we deal with a lot of sorrow and tragedy so coworkers work very hard to combat that by brightening each other's day whenever an opportunity presents itself.

What is a typical day like for you at the company?
A lot of client engagement, assisting client's in anything they may need help with. There's a lot of communication with other agencies to coordinate care for clients with the various other agencies in town. And of course a lot of case notes and communication with coworkers via email.

I've debated whether or not i wanted to post this, but I will.
This place was the worst job I have ever had. The organization itself is not organized. Upper management were burned out and did not care about effectively helping the people who lived in the shelter. There is complete disconnect between the resources and how they're being used to help residents that have mental health issues and addiction issues.  Meaning they're not particulary involved with helping the clients stay on top of their medication. So, It's not unusual to sit at your job and watch a mentally ill resident fight with a vending machine or cops being called constantly. 
There are residents there that sell and distribute meth and they are never on their way of getting kicked out. 
I felt a sense of pride when I was offered a job there because I thought I would be hired on to help make a difference. What I got instead was the opposite of helping. Intense policing of residents, defecated trailed hallways, fights I occasionally broke up, used to the smell of meth,being called racial epithahs by residents. 
The work culture is toxic. It's filled with people willing to throw eachother under the bus in order to be seen favorably by upper management in hopes of getting a promotion. Lets talk about promotions! Only people who are favorites to managment are promoted! Not necessarily the hardest working, the most reliable or the most compassionate. 
Things are barely communicated within shift changes and am often left doing things that the person before you promised the resident they would do. It's not unsual to feel helpless at the job because here you are hired to make a difference, but instead you cannot leave the desk. 
Pay is okay. Not enough, but fortunately with the high turnover rates you can make more money because someone is always quitting. 

I have worked for Catholic Charities for a while. When I first started I loved the place! It was awesome and I felt like I finally worked somewhere that I had support. After I while things changed for me. There was clear favoritisms among staff and clients. Everyone even newer staff could see the cliques. I began to feel pushed to the side and unimportant. Higher ups would always choose side in certain situations and in these cases they would side with their friends. I felt as if I couldn't go to certain people about issues with other employees because they were all friends and I felt as if the conversation would not be confidential and would get back to that person. It saddens me to feel the way I felt because I really enjoyed working there when I first started. When it comes to client services it seems as if staff are only willing to help client they like. If a client is outspoken or somewhat of a "problem starter" then staff dismiss them and will not do anything to help that person. I do understand clients can be hard but we are there to help them so why would we push them away because they are difficult? Staff are sent rude emails from higher ups when they are to stand up for themselves. If you are outspoken about your feelings are how you feel you are being treated then you are watch closely and you fear that you will be let go. 

This place is hard but that is because you work in crisis. I give it 3 stars for "job work/life balance" because I don't feel that it is difficult to manage both. I absolutely LOVED the clients and LOVED working with them. I could not stay because of the work environment. I just became too much. This place has so much potential to be an amazing organization but until the favoritism among clients and staff are broken and everyone sees that we are there to work together and help this population the best way we can then nothing will change.

Top Job Titles	Average Salary
Case manager 60 salaries reported	$41,686 per year
Clinician 19 salaries reported	$53,156 per year
Residential assistant 48 salaries reported	$15.30 per hour
Executive assistant 2 salaries reported	$73,125 per year
Crisis manager 11 salaries reported	$45,227 per year

Working at Catholic Charities: Company Overview and Reviews

Catholic Charities

Catholic Charities Ratings

Popular jobs at Catholic Charities

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected