sales consultant

sales representative

call center representative

retail sales associate

it support

Cellular Sales

All people I was exposed to in the company, from recruiters, trainers, employees to management I had an overall good experience. I was impressed with upper management taking the time to greet every training class and speak on opportunity with the company. Be prepared for four week training program with daily hours but also homework and independent study during your off time. You may need to put many things on hold so suck it up and get through it. Benefits after one year, and a draw pay structure 100% commission. “Draw” means you pay it back from your commissions but they front you the cash for your living expenses. I felt the commissions were fair and most representatives would make over their draw so don’t let 100% Commission scare you away. Just remember, “where much is given, much is required”. Keep focused and most in sales meet or exceed their draw.  If you have down time focus on being productive and do things to drive traffic to your store. They give you many opportunities by working as a team and sharing commission ( the right reps are motivated to do their best to help each other,  and appreciate the share because sometimes it’s the luck of the door swing, so I think this is a good thing especially for new reps who haven’t built a customer base) they give you qualified leads (no cold calling like some companies) and the opportunity to set appointments if you make an effort. I felt they were excellent in representing Verizon and not surprised they have been chosen as the #1 retailer because their values and goals are customer service not pushing sales. Wanting to give a great experience to customers should be the goal not your pocket. I liked the customer experience was the focus and not overselling. Also training to protect the reputation of the Verizon brand was excellent.
 That being said the negatives I observed ( only speaking from my experience and opinion) Training programs are costly and could be extended another two weeks for those not as techie and need a bit more time for processing instead of cutting them and starting over with a new candidate. If you’re not used to high tech, electronic trainings, navigating through multiple systems, never taken inventory, while checking emails, learning commission structure and how to track what you’re making, learning the best program and promotion to benefit customers, and providing detailed breakdowns of plans, costs, itemizations of phone bill etc  you’ll need stellar focus and extra practice to master it. If you have a history in this type of tech or have done cell sales with similar systems you’ll do fine. Since training is costly, it would be beneficial to extend to a six week period for those who need more time and do more cross training with a variety of successful reps (maybe assisting or processing more volume since practice is key to improving.  I would think starting with a new candidate is more expensive than investing a little extra time in people you haven’t seen full potential in yet.
Note for customers: If you go in to a cell store and the rep spends an hour helping you with your tech problems they get no monetary or hourly wage. They want to help
You and solve your issues. So when it’s time for you to make a purchase go back and use the same rep, don’t go to someone random. If great customer service has been given go back
to the same rep even if you have to come back on another day. Bless their hearts they earn your business so give it to them instead of going to Amazon or another store when you’re ready to upgrade or make a purchase. Think real estate. If you’re working with a realtor and they find you a house you wouldn’t go to closing with another realtor, right?
A few things I think the company should consider; For a rep to keep their commission, a customer has to keep whatever was sold (plan, service, whatever it was) for six months or a rep would be charged back for the sale. Shortening this to three months would be a suggestion since a sale is lengthy to complete, the rep does quality work and when a customer switches to another carrier or cancels a service later is just a part of business and not the responsibility of a good sales rep. If they properly disclose all info a customer agrees to the terms. Then buyers remorse four months later shouldn’t be the sales reps responsibility. They’ve done what you paid them to do. The company should also consider theft is not the fault of the reps on duty. Cameras can be reviewed and if inventory is missing and theft is proved, make the their liable to pay it back in court or write it off instead the reps monetarily responsible who were working at the time. Reps shouldn’t have to go through any process to to prove why they shouldn’t be held liable. Shoplifting and theft is  a part of every retail establishment so find another way to recoup the loss. The reps work hard so they deserve to keep more dollars and not accountable for merchandise. I hope they find more ways to give the workers security to keep more commission and less charge back situations. Lastly, don’t have reps pay for their branded shirts when they’re hired.  I think they should be provided by the company. It’s not like they’ll wear them other than work, and if they did it’s someone proud to show and talk about the brand (free advertising) so provide them as an investment. 
I do feel a person will grow from a position here and would still recommend the company to customers. Integrity and customer experience is the focus. Even though I was only there for a short time, it is a good company for the right mindset with many tools to succeed and advance.

When I first started working for this company it came off as a very professional organized business. I could not be more wrong about my impressions.

When you first start work you are employed by a company called "Snelling Staffing Services". This company pays you before employment at Cellular Sales so they are not obligated to hire you if you didn't do well in training. The hourly wage I received in training was $10/hour and you trained for 30-40 hours a week. During the 2 week training period the first week is local training by the company recruiting director at a local store. This week is teaching you about the CSOKI system and company history. The second week you will travel either flight or car to your nearest national training facility which in my case was Glassboro, New Jersey. I know of some other training facilities which are Knoxville, TN (Company HQ) and Orlando, FL. During this week you learn about Verizons phones, plans and services. During training you have off on weekends. On the first Monday back from national training I was included in what was deemed Regional Director day where you meet the regional directors of your market and they discuss what the company standards all. Up to this point all was good and I was extremely motivated to get selling.

Little did I know how difficult it would be to make a decent paycheck at Cellular Sales. When you sell a cell phone you essentially make 50 percent of the profit off the phone. The other 50 percent goes to the company. So if an iPhone costs $760 and you sell it for $860 without a contract you will make $50 or 5.0 VAPs as CSOKI refers to it. Sounds good right? Well, when you sell a phone while you're working you must share that sale with all of the co-workers also working on shift at that time. So if you're working with just 1 other person, you're down to $25 or 2.5 VAPs. Not terrible, but what happens if you don't hit the minimum sales standards of the company? Take 20% out of that and you're down to $20. Still not too bad, but wait IF they were on a contract and they deactivate their service you get charged back that money out of your next paycheck.

You are required to wear a suit and tie to work to look professional and at your best at all times. There is a professional cleaning crew who cleans the store once a week, but you are also expected to mop, clean the restrooms, sweep, vacuum, and take out trash at the end of the night to keep the store well kept. All while in some of your nicest clothes.

In my market, you are required to attend a once a month mandatory non-paid sales meeting that is 30 minutes to 1 hour and 15 minutes from your residence at 9:15pm in your work attire even if you don't work that day. It lasts for 1 to 2 hours and if you do not attend this meeting you will be suspended for 1 to 3 days of work or terminated if this is a second or third offense.

Also in my market, you are required to attend what is called minimum standards class which is if you do not sell what the company expects of you in a given month. This meeting is usually a half an hour away and at 7 in the morning for an hour. This is also non-paid and mandatory if you did not hit minimum sales standards.

In March of 2013 I sent a message to my market about picking up shifts so I can hit the minimum standards of the company. I was replied to with a nasty message back from my sales coach (person responsible for making sure everyone is selling everything they can as much as they can) saying I can not pick up any shifts right now because we have a bunch of new representatives joining the team and all the shifts will be offered to those reps first. I missed hitting minimum standards, but was I still expected to attend the meeting despite my attempt to pick up shifts to meet my expectations? Absolutely. The best part of this? Our sales coach hasn't hit minimum sales standards in 6 months. After 3 months in a row you are subject to termination. Why is she still here?

The only good part of this company is the benefits are good. Inexpensive and lots of coverage options.

The management of this company expects you to completely ditch your personal life. You will have almost no personal time if you expect to make decent money. To make $20,000 or more a year you would need to put in at least 60 hours a week.

Overall, this company is a joke. You make no hourly wage so you can sit for a 7-10 hour shift and make absolutely no money. I'm not sure about you, but that doesn't pay my bills every month. The management is coming and going once every few months. Only about 50% of the people who worked here when I started are still here and it's only been 4 months. That should tell you something.

Unprofessional, sneaky, expensive, and overall mediocre company to work for.

This was a great job for me to start off in sales. I learned a lot of skills being on the sales floor. My communication skills drastically improved since you're dealing with clients on a day to day basis. I made a decent amount of money for a couple of months. However, the cons outweighed the pros. 

I will start off with the good.
The people that work in my market were all amazing. I've had the best co-workers here. They will help you out if you need help with anything and everyone is there for you if you need guidance. 

You can make an average of 3,000-4000 (maybe 5) monthly as a beginner rep, which is not bad. 
Seasoned/veteran reps can make an average of $4000-6000 maybe 7
The top reps can make $8,000-10,000. There are only a few number of reps that make this. Do not be fooled by the salary they post. You can make it too, if you want to work extra days/hours and have sales locked and loaded in your blood, but it is possible if you are just getting into sales. The market you work in can also affect the amount of sales you earn. Some areas are better than others.
They have good benefits. It's pretty affordable. 
Discounts on cellular plans are always a plus.

cons
This is all commission based. They have an hourly draw system which will be taken out of your commission check. Basically they pay you an advance on your commission with these checks. Your commission check will be the difference of these 2 checks plus chargebacks, bonuses, etc.
You will be training for 4 weeks on minimum wage. The first 2 months on the sales floor you will be working on minimum wage(draw checks). On your third month you will start earning your commission checks and draws  from there on, which was pretty nice to have 3 checks a month. Again this is all commission based, so you income relies on you and customers you have. You make your own income so you do have to put in the work. They will not teach you everything in training. Everything else you will learn on the floor basically.

Be Prepared to face ALOT of customer service issues/tech support. Many customers come here with mostly questions. You are working for an authorized retailer. Corporate locations have 30 min wait times which make all these customers come to your locations. Sometimes you can turn these into a sale, which is nice, but not so often. Most of the time when there's no customers there's really nothing to do. Most coworkers just sit at their desk bored. Most of the time when it is slow you are just waiting at the door for a customer. Be prepared for the slow seasons.
You will also run into "karens" and very entitled customers especially in this specific market. Be ready to have some thick skin. The amount of customer service and entitlement you deal with makes this job not worth it at times.

There is no PTO/vacation days/sick days. NONE of that. You have to give up your shifts if you want a off day. Most of the times you can get your shift covered. This usually depends on management and each market you work in has different leadership. Some will give you time off others won't. You will have to work WEEKENDS. This job has NO FLEXIBILITY at all. You don't get to choose your own schedule, they will assign you a schedule and if you don't like it, it's your responsibility to trade shifts with other coworkers to get a schedule you prefer. 9/10 times you are stuck with what you got it.

Next, chargebacks, there are a lot of them. They take money out of your commission check if inventory/accessories is missing. You can get charged back on everything you sell. If a customer doesn't pay their bill after you recently sold them something they hold that commission you made until they pay their bill. It could be a month or 2 months until you see it back.

Management was pretty non-existent. There's no real chain of command. I have to ask my "supervisor" for specific requests and they have to call the manager (who was never present) to get it approved. It's different from market to market however. Some markets have great leaders/management.

Overall, If you want work life balance financial stability, this job is not for you and unfortunately this job was not flexible enough for me. If you have a family and have any type of obligations I would not recommend this job for you either. 
I would only recommend this job if you have a strong passion for Sales and don't mind working any type of schedule. 

At the end of the day they try to make this role bigger than it is. It's no different than working a retail job. They have a business/corporate dress code but you get the same respect if you were wearing a Verizon shirt. There's not much room to grow either so you're stuck on the sales floor pretty much.

I worked for Cellular Sales nearly 4 years. It was a great experience up until the end. I have nothing bad to say about the company itself and I have always been thankful for the opportunity. It is a 100% commission job, so what you make is the effort you put in. Luckily, the Augusta sub market of North Georgia was pretty steady. I averaged anywhere from $4000-$5500 per month with a top earning of $6400 one month. And of course, I had a few bad months barely making $3000-$3500. It doesn't seem bad, but in the CSOKI world, that is bottom of the leaderboard. Sometimes it was easy money and other times, I really had to work for it. I learned alot about cellphone technology and so much more. There are a few things I can complain about though. First would be the "call center." They make you going in once a week from 9am-2pm to make outbound sales calls with provided leads. They do not pay you to be there, but were expected to be there since it was a scheduled shift and would be written up if you didn't show up. You needed a doctor's excuse. Local management is terrible, with the exception of our sales team leaders. (They were great.) Besides them, the other ones choose favorites and cater to everything they need. For example, this one rep has just gotten her car repossessed for the 3rd time in a year and guess who bailed her out each time, the managers. I won't say any names because I don't want to embarrass anyone. This rep is an average earner of maybe $3k/month, if that. This rep must know some juicy info to get that kind of help 3 times in a row (thousands of dollars)... Get this, I was terminated for "violation of policy" for logging into CSOKI (a system we don't even use anymore) for another coworker to send her commission information. In the 3 years and 10 months I worked there, everyone in that company has logged in for another employee to process sales due to the internet being down at another location, system not working, etc... I mean come on, my GM that fired me has done it and I have done it for her and our GM of GM's. I just find it to be complete bologna and a sorry excuse for a termination. I felt like I was an asset to the company and always strived to do my best. I always tried to go above and beyond my duties and help when needed. I even dog sat for my GM and head trainer for WEEKS at a time while they would be out of town. I honestly just felt very let down and not one of them has called me to ask how I am. They would rather support a less than subpar employee who barely makes her numbers vs a great one. But hey, I made this personal.. Someone needs to hear the things that really go on in the Augusta market because obviously none of the management or HR seems to care. Smoking weed in the parking lot, or weed vape pens in the store, talking inappropriately about other coworkers when it's really not warranted, a white coworker calling a black coworker the N word just because she didn't agree with her and that was shoved under the rug with no repercussions. My last year there was just terrible. I'm usually not one to complain and I normally just keep everything to myself if I'm upset, but I was personally threatened, talked bad about, and much more by a few certain people at this job and no one did anything about it. I filed harrassment and defamation of character complaints to HR, and NOTHING  was done. I wanted to transfer markets, but why should I have to be the one to uproot my life if I'm not the one causing the trouble? I honestly hate that my job ended at Cellular Sales. From what I said above, you would probably think otherwise, but it was good money and I put up with it for the sake of my paycheck and livelihood. It is a shame the things that go on in those stores that are not addressed. The Augusta Market is really a mess and any rep that has been there for at least a year will tell you these same things. It's really sad what this sub market has come to and all because management chooses sides and let's certain people get away with anything. 


On a positive note, I would recommend anyone to work for this company. I would just stay away from the Augusta Sub market. It's nothing but drama, cliques, micromanagement, and less than sub par management (again, with the exception of the sales team leaders because those two are phenomenal.) I would like to go back and work for CS, but it would be in a different market, away from all the childish reps in Augusta.

I'll start by saying that my manager was very kind and that you do have flexibility with how kuch you do/dont want to work (if you have a good team...). I do not like speaking negatively...however, there are some things that I desperately wish that I'd known upfront because going into this, there are things that aren't told to you...

1) Shady pay system. It is claimed that there is a base pay. 100% false. It's an "hourly advance/draw" that comes out of your commission check.
2) You need a minimum of 5months income saved up to survive your first months here. You are commission only, but dont expect a commission check until month 5 or later. Commissions work weird. What you earn this month will not be paid to you until 2 months later. That means that your first 2 months are "hourly advances" that then come out of your 1st commission check. This also means that your first commission check typically is $0 - usually it means you're in the negative. If you're in the negative, they'll deduct it from your next check until eventually you (may) get out of the hole. They promise a bonus system to help you out with the first commission check/pay advance deal, but my bonus never came even though I hit my numbers.
3) This job was not located in the city that it was advertised in. I had to drive 30mins to an hour consistently because they rotate stores.
4) You just constantly be on your toes and learning new information and promotions. Promos change weekly at times, meaning you have to stay on top of it.
5) Lack of training - you shadow a trainer for roughly a month, have 1 week of training out of city, and then you're on your own. I didnt touch a computer system for this job until my first day on my own where I had to struggle through and fake it til I made it.
6) I was told I wouldnt have to lie, be shady, or even do anything that would be questionably shady. They call it being "creative" with your sales approach; however, management told me and other new hires on multiple occasions to flat out lie to get a better sale.
7) Management doesnt care that everyone that leaves does so because they cant afford to work here. If they did, they'd at least pretend to listen when past and current coworkers and leadership mention this. Probably helps that their salaries are 6 figures.
8) Nothing is ever leaderships fault. They'll protect their own and will quickly throw you under the bus - even in instances where they know that it's not your fault 
9) The company offers benefits after X amount of months, but it is OUTRAGEOUSLY EXPENSIVE. You're better off doing your own thing.
10) Your hourly draw is only $10.88. If you can afford living on that for your first 5 months, great! Just keep in mind that you will be driving to multiple locations and that takes gas money.
11) Be prepared for numerous 7am meetings that are mandatory and unpaid. If you miss, you lose a shift - even though they're not paying you to be at the meeting and nothing is accomplished there.
12) you'll be "taxed" twice. Once on the hourly draw and once on the commissions (even though it's all the hnically commissions??...). Nobody in leadership cares to explain this when asked. Plus there's an "administration" fee that they'll deduct each hourly advance and commission check. So you lose $150-200 there too.
13) they say $40,000-60,000 a year here. If they tell you this, PLEASE dont believe this! I asked point blank what people in my market make. I was told about $50,000. Once I got in, I see that people make more between the $20-30,000 range...
14) on average, people last between 4-6months.

Bottom line, it has cost me A LOT of money to work here. If you have enough to pay the bills for 5months pr have another form of income to help, go for it. Of not, hopefully this will keep you from getting in he same tough spot I'm now in. If you can manage the coat and enjoy people, you'll enjoy being here! I've met some awesome customers.

I want to provide everyone a clear picture of what it is like to work for this company. So I apologize in advance because this might take awhile.

First things first! How you get paid! Here in Yuma AZ, you get paid $15 an hour plus commission which isn't too bad. How does commission work? Well, everything you sell goes into your very own individual commission pool. So in month time frame you can sale around $3500. However, $3500 isn't all yours...not just yet. You must have a certain number of activations (new lines of service) that unlock percentages from you whatever commission you earned for that month. Here's an example. You sell $3500 worth of product for the month, you need 8 activations to get 10% of that $3500 and say 18 activations to get 100%. Trust me, easier said than done. But there is more. $3500 is the magic number set by the upper brass that each rep needs to hit each month or risk being fired. So what happens if you don't sell $3500 for the month and you end up selling $3000? The $500 deficit rolls over to next month and NOW YOU NEED TO SELL $4000 worth of product if you want any chance of seeing your commission check. If you miss back to back months the amount you owe them just keeps growing and growing. No worries though, if the amount you owe becomes outstanding, the company will just sever ties and you don't need to pay anything back.

Yuma is Yuma and Yuma is a winter town. When the summer comes around, our population is cut in half. You know that, I know that, our fellow employees know that including the manager, however, top brass doesn't know that or they just don't care. Remember that $3500 quota? Doesn't change! You're still required to hit that amount despite the decrease of customers that come through door. So what happens is during the summer you get the same customers coming in to pay bills and/or need help troubleshooting their phone (I'll get to that later). Their account hasn't change and NO, FOR THE THIRD TIME THEY STILL DON'T WANT THAT FREE TABLET! Sometimes during the summer, they have us call our past customers to inform them of the current sales we have at the moment, not bad idea right? Oh wait, the majority of our customers aren't from here and are back home for the summer. This is a good idea for setting things up for when they get back, but that doesn't help you for the current month. 

The schedule is unique as it is a draft schedule. First pick goes to the top employee where they choose the day and shift they would like to work for the upcoming month. After that the second best chooses then so on and so forth until all the shifts are filled. 

A typical work day? I've always felt that this industry is different because you are a SALES REP however, the majority of what you do is not sales, BUT customer service, troubleshooting, bill pays, refereeing, psychiatrist, Jedi, Rock'em Sock'em Robot, the list goes on and on! All kidding aside, the reality is your job hinges on less than 10% of what you actually do and that's stressful. Whenever you bring this up, you are told that we are Verizon's preferred "PrEmIuM ReTaILeR" and we go all out for our customers. If that's the case, don't get mad when I spend an hour helping someone and not getting a sale out of it.

The team I worked with were good people with only one bad apple. We were all experienced sales reps with years in the industry each with different backgrounds and disciplines but every single one of us felt the weight placed on us during the summer months. 

If the structure does not change within the company, they will continue to have a high turn around rate because of the lack of business during the summer with them letting people go or their employees becoming the wiser and seeing that it's not worth the troubles.

So let me start off by saying this isn't a terrible job and I actually enjoyed my time there, up until the end that is. Yes you'll make atleast $35,000 a year here, so the money is ok. But I must let you know what its truly like at CSOKI. 

- First off the pay. You are paid $10.88 per hour draw. What a draw is, is they pay you upfront the $10.88 per hour and you're paid this twice a month, but you must pay them back out of your commission each month. I.E.: You work $2,000 in hourly in a month, but you make $3,000 in commission. You're commission check will be for $1,000 since they already paid you $2,000 of it upfront. Make sure you make more than your hourly, or you'll be in the hole and that's not good. 

- Now for the actual commission. While on shift, there is a share system set up. If you sell a phone and you make $100 on commission on it, you don't actually get that $100. You will split $55 of this between everyone on shift and get to keep anything else over that $55. So $55 divided by say 6 people on shift is $9.16. You will make as a sales rep $54.19 for that sale. Really confusing I know. If you call an appointment though, you can unshare everyone and keep the full commission which is cool.

- Cellular Sales is a NO FAULT COMPANY. If you sell a phone and it ends up being fraud (most of the time they go for the most expensive phones, ie XS Max 256GB)  YOU as a sales rep is responsible for paying back the FULL PRICE FOR THIS PHONE. Usually around $1,300 or more. It can vary wildly. Also if you return a phone or accessory and don't charge the appropriate restock fee, you will be responsible for that phone and damages to that phone..What I'm getting at is this company would rather charge the sales rep thousands of dollars for something that isn't entirely your fault, instead of out of their own pockets where they profit $10s of millions of dollars every year, but I digress. Never happened to me as if I was suspicious I wouldn't sell the phone, but I seen it happen to several reps.

- There is a bonus structure set up that you can earn bonus money. It's called Cscore and it relies on you hitting 6 different metrics that you have no control over in order to hit your bonus. They highly encourage you to upsell customers on HUM and Tablets, watches etc, even if they don't entirely understand what they're getting themselves into. I've returned countless tablets that were advertised for free, but they really aren't. Usually it's the elderly that get taken advantage of. Although it is mostly the reps fault for this, it wouldn't be as big of a issue if it wasnt a metric to get a bonus.

- There are absolutely no vacation or sick time available here. If you want to go on vacation, or you are sick for a day or 2, you will have find someone to cover your shift or you risk being fired. Thats right, even if you have the flu, you will be required to show up to your shift if you can't find anyone to cover you, or you risk being fired. Also hope you don't have kids and a working wife/husband, you'll be bringing your kids to work as well since they accept no excuses for missing your shift. 

I believe thats all really that lurks behind the name Cellular Sales. Its a decent job really. They are expanding rapidly and there is a little bit of opportunity to move up, if you're liked by the right person. Hopefully this helps prospective job seekers and CSOKI as well. Keep everyone from wasting each others time.

I am  a strong sales person who has never been cheated by any employer until I worked for CSOKI (cellular sales of knoxville inc.). This company not only steals money from their employees every paycheck but also overcharges customers for equipment. There is NO reason why a consumer should prefer the business model of CSOKI over a corporate Verizon store, I know that the corporate stores are busier... Just call customer service if you have a problem and go to best buy when you purchase equipment if you're in a rush (at least you get a great deal). If you're a fantastic liar and you would like to work for fantastic liars then this is the perfect job for you. $0.00 per hour and no paycheck for 2 months straight and don't be late because they're actually stupid enough to fire free employees ROFL. This company is hated by nearly every one of their employees because they will not set you up for success within the company. They will continue weeding out applicants (they gave 100 people jobs in 4-5 months and fired nearly all of them right after christmas 2012) until they find total sales robots that want to work all day every day, and if you expect a nice paycheck this is the only way to get one and stay on the companies good side. Which brings me to my last point; you will have  ZERO job security with this company it's a lot of factors that make it so but for starters they're basically hosting Americas best salesperson contests to see who can stay with the company the longest based on commission earned, If you have a life and like it that way this is not the job for you. I haven't worked for CSOKI since 02/2013 and I waited a while to make this post because I don't just want to disparage the company out of anger. I want people to see what the company has done to its own name by treating customers and employees like throw away trash. A side note: no matter how your employment is terminated you will not get unemployment insurance from these liars. They terminated about a dozen positions and told UI that we were all late to work too many times. These guys just break every rule of a good employer/ employee relationship, and when you show up to work 6-12 or more hours and make $5 or less for your time you'll feel like you work in a sweat shop. On top of that last statement if you do end up making no money on a shift the bosses will harass you and fire you for it even though its their fault the phones are nearly 50 dollars more than other stores, some of which are opened and used before selling them to customers. The accessories are cheaply made in china and sold as premium products ABOVE premium pricing ($40 car chargers, real cheap ones). So yeah, just an overall horrible business model for customers and employees to have to deal with. This company will also hold you personally accountable for missing phones and accessories if you worked anytime before during or after the discovery of the missing items. This company will charge you if you make errors regarding customer transactions. This company will take your pay without even letting you know. This company is so dishonest I hardly believe that ANY of my paychecks from day 1 were accurate. They offered to "pay" everyone for the trip to NJ for training .. I think I got like 15 dollars, which doesn't even cover the tolls.

Where do I begin? In my brief time with CSOKI, I learned things on the fly and felt too little was explained to me in my interviews. If I didn’t ask a question about it during my interviews, it wasn’t really addressed. I did not find out the job was commission only until I had begun training. It was portrayed both on the classified ad and via interview that the job was base salary + a commission check. This is not true. You have “draw against commission” which is sale-speak for you get an advance on the commission you will make for the NEXT month when you earn your “draw” check at $10.88 x hours worked. In order to make commission you have to surpass the amount you were advanced via the draw check. So if draw is $1000 in June, you will need to make $1001 in July to make a $1 commission check (with tax, the comm. amount would likely be marginal - next to nothing).

So as a result, the position is 100% commission based. If this is not problematic to you, then no worries. If you were to fail to earn the amount of your draw check in next month’s commission, you are now “in the hole” for the money you have already accepted which you didn’t then subsequently make via sales the following month.

What “the hole” means: you will not make commission until you surpass the next draw amount PLUS the amount you failed to make back from the first draw check amount. (Draw was $1000 in June, earned $700 in July, in the hole -$300 for August. Now I need to earn $1300 next month to break even and stand to earn any commission.) You can go in the hole more than one month in a row obviously. You will make the draw amount each time, but you stand to be terminated at this point.

Now, it is very feasible most of the time to earn the draw amount in one month! However, you must be mindful of this phenomena. The reason this is a big deal to me is because commission is taxed heavily where I worked, and thus you had to move thousands in merchandise to come out making $40,000/yr after tax, etc. According to long-time employees at the company, the pay structure was much worse before and their current method of payment is superior. So CSOKI has been learning at least. 

Another issue is inflated numbers on what employees are making. A top earner in my region was earning over $10k a month. How was this achieved? The individual was paying over $2.5k out of pocket a month for customers in activation fees, buying phone lines out, and outstanding bills, etc., in order to help them upgrade and thus help this rep achieve a commission payout. For example they spent $40 out of their literal pocket to pay a fee in order to make $75 when they got that customer in a new phone with accessories, etc. they preach being servant hearted and looking to take care of customers but in reality these starved sales reps will do whatever face saving action they have to in order to pay their bills. They have families, mortgages, and car payments to think of.

If you’re willing to work 40+ hours a week, pay for things out of pocket, lose commission if a customer cancels or the transaction is screwed up, and travel to multiple locations to work long hours... you can make bank. But only a select few will bank. Most will quit or job search and then quit. Save your time and don’t apply.. they’ll smile to your face but it’s dog eat dog per usual with sales.

I'm a strong Salesman and have been in the industry  for many years. I was convinced by the recruiter to give Cellular Sales a shot. I was promised high commissions, flexibility and a great product to sell. What I found is the exact opposite. 

* The commissions per phone are very high. what they forget to tell you is they over staff there locations to the point you are making $10.00 to $25.00 on a phone sale. This makes you push there over priced generic accessories to make an extra $5.00 to $12.00. 

* Your paycheck will never be clear, and does not match up with your reports. And if a customer stops paying there bill or leaves your service in the first 6 months you will be charged the price of the handset. This could be a huge amount some reps are charged up to $1,000.00 a month in charge backs. The average rep only makes about $3,500.00 a month so up to 1/3 is taken out for charge backs. Then more is taken out for "missing Accessories" this could be another $100.00 or so. That all depends on how responsible the reps are around you. Whatever accessories a rep gives away or a customer steals you pay for!. To add to this stress you only get paid once a month. 

* Reps "come and Go" as they please. There is no real structure or management. 

* When something is "rolled out" its a complete mess. Know one is on the same page and wrong information is passed around like crazy.

* The phones that the customers are looking for pay you very low. And the old out of date models pay better. 

* You have to charge the customer $1.00 to take there cash bill payments. This seems like a small fee, but makes customer very made and they take it out on you and some storm off refusing to do business in your store again. 

* Accessories are very cheap but cost the customers a good deal. So it make it hard to sell at full price. For example: the same basic Gel Case that you can get on eBay for $1.00 or in the mall for $5.00 to $10.00 you are charging $19.99 to $24.99. or a $3.00 eBay home charger or $9.99 in the mall will run the customer $29.99. Just another way to make a customer mad and guarantee they will never do business with your store again.

* Phone pricing is another issue. They tend to charge well over Verizon pricing on phones 90% of the time! This make customer very mad. What happens a good deal of time is the customer realizes they have been over charged and come back to the stores a few weeks later. but because its over there 2 week return period the customer is out of luck. Once again they customer tells all there friends and we lost more customers. 

* The only Pro I can see is you will never be "yelled at" nor will a manager be there breathing down your back. They say they care about numbers and we have certain products to push. But the truth is there is no management holding anyone accountable to do or sell anything. Its a free for all or sorts. 

Yearly Salary: 
Low Reps up to $30,000.00 +/-a year 
Mid Reps up to $35,000.00 +/- a year
Top 5% of reps make $45,000.00 a year or more

I could go on and on. Its a real shame how some companies do business and get away with it. I would love to say it will change or they will get theirs for unjust ways they treat both employees and customers. But companies like this can and do stay in business for many many years happy with there profit margins and happy with the way they treat there customers and employees.

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