mental health therapist

front desk receptionist

physician assistant

office coordinator

licensed practical nurse

Center-For-Emotional-Health

Honestly you are better off ANYWHERE but here, let me just start off by saying the "management" here is a JOKE. They definitely choose favorites, they are so big on telling you that you have "all this work to do" but the "team leads" can stand around and gossip with each other, and not do their work. The moment you don't suck up to management they start talking about you and look for any reason to make you want to quit or fire you. There is absolutely no such thing as "teamwork" at this place, they give you a large amount of work to do, which sometimes will be picking up the slack from someone else, but if you don't get that work done along with your own work, you then get "in trouble". Every little thing you did is micro managed and constantly talked about as if we are in high school and "upper management" are the mean girls. If there is one person that doesn't get their job done or can't handle a task then the rest of the company has to pay for it as well i.e.; if you work from home and one person can't handle the responsibility then everyone looses the opportunity to work from home, if someone breaks dress code then not only does that person not get sent home but you are no longer to wear anything remotely close anymore. Meanwhile they can have one employee do everything they say not to and that person doesn't get in trouble or let go... matter of fact that person will be one to sit in the managers. office chatting it up while everyone else picks up the slack. Favoritism, and drama are some things that these people thrive off of, honestly if they change management maybe the turn over rate will go down. They will try and say that there isn't a high turn over, but there is....Another thing is when you get hired management goes around looking the new employees up on Facebook to "see what that person is like" basically to judge you before you start work. 

My experience with this company was disappointing due to multiple organizational and management issues. There was a significant lack of clarity in role expectations, with tasks outside of my job description frequently being assigned without proper compensation or recognition. Upper management seemed disconnected from the challenges faced by staff, and their attempts to resolve issues were often reactive rather than proactive.
The staffing and patient load were also problematic, with an unreasonably high patient-to-staff ratio that led to burnout among employees and long delays in patient care. Despite these challenges, the company continued to accept new patients, creating additional strain on an already overburdened system.
Management turnover was high, with several executive positions left unfilled, which further hindered the company’s ability to support its staff effectively. As a result, employees often struggled to get the help they needed, as there were not enough resources or leadership to go around.
In addition, there was a lack of consistency in company policies, with frequent changes that were not clearly communicated, leaving employees feeling frustrated and unsupported. Unfortunately, the focus seemed to be more on profitability than on the well-being of employees or patients, and the company’s rapid expansion only seemed to exacerbate existing issues.
Lastly, there were concerns about the hiring practices, as individuals with limited experience or qualifications were brought on, likely to minimize costs, which further impacted the quality of care and support for both staff and patients.
Overall, I would caution anyone considering employment here to carefully evaluate the company's structure and priorities, as it may not be a sustainable or supportive long-term opportunity.

I really enjoy working for CEH, I have the flexibility to take time off when I need too. I like the fact we get an hour for lunch, gives me time to take care of a few things. I also like working in an office that isn't open to the public, my coworkers are amazing, well at least the ones in my building. There are also a ton of downfalls about working for CEH, NO paid holidays. If the office is closed you don't get paid. You get 40 hours PTO after 90 days but once you use it, it's gone and you don't get it back until your job anniversary, if you make it that long. So many people come and go it is unreal. Our job description isn't accurate in what all we actually do, everything is constantly changing, one day you can't do something and the next the office/management wants it done. The FD staff get away with so many scheduling mistakes, scheduling reps are always getting incident reports for the smallest things. $15 an hour is no where near enough for everything you are required to do. Scheduling appointments for almost 40 different locations may seem easy but trust me it is not. No over time is allowed and you must clock in/out at the required time. They allow certain employees to choose work from home but not allow that option to every employee. There is definitely favoritism between offices/employees. Monday/Tuesday are the busiest days and the rest of the week you are fighting to meet your 60 call requirement. Most of the time you're just sitting there bored out of your mind. The freedom to take time off and leave during the day is nice, also not having someone stand over your shoulder all day is a huge plus. You get your own desk or cubical and can make it your own with decorations. Just don't think the pay is enough, plus not getting paid holidays or enough PTO. There is a huge turnover rate for this place. I was employed for well over a year and seen probably 10+ ladies come and go. 

What is the best part of working at the company?
Independence and free lunches from drug reps. Client population is generally motivated. 

What is the most stressful part about working at the company?
Leadership and administration are absolutely horrible. Do not communicate well. Will often make rash business decisions that directly  and negatively affect both patients and providers. Frequent lay offs. Closing offices due to failure to pay rent. Abandonment of care for patients due to administrative decision to abruptly and immediately "pause" virtual therapy services with no follow up information for both providers or patients. This place only cares about money. Providers are grossly unappreciated and lack of job security maintains a general sense of unease within the company. 

What is the work environment and culture like at the company?
Work environment is casual and coworkers are easy to get along with. Culture is absolutely horrible. There is a lack of transparency from HR and admin that contributes to a general sense of confusion and unrest amongst employees whenever impulsive and rash company wide, structural changes are made. HR and admin are not open to feedback. If you do receive a response from HR or admin, it will be generic and largely unhelpful.

Work is easy and they teach you everything you need to know. PTO is offered. Health and dental insurance rates are crazy expensive. Overall the job itself is great but management is horrible. The majority of employees are single moms and if you arent, they try hard to make you feel unappreciated and out of place. The environment is very toxic and management chooses favorites. If you aren't a favorite to them, they ultimately find any reason at all to fire you or make you unhappy and quit. The workload between employees constantly change and sometimes will be very overwhelming. I was never the favorite here I fully believe it had to do with me being happily married while the others were not which sounds completely absurd but that's what it seems like. Managers will talk bad about all the employees and not try to keep it a secret. It was like they wanted you to know they were disrespecting you and your hard work. I was not the only victim of the major disrespect from management. Managers or "team leads" do not care about their employees and will disrespect everyone behind their backs. Management is very unprofessional, does not work with you on anything, will throw anyone under the bus, cause chaos, is very immature, and is completely just trash. 

I’ve been with CEH for almost a year now a lot has changed some good and some not so good. When working here you must realize you deal with some sensitive patients and you have to be patient. The scheduling manager is honestly the best she is super understanding and a strong voice for our department she has our back. Some people within the company however are not as pleasant but that’s going to be anywhere you work. Your days are busy for the most part in the beginning of the week you’re assigned to a team within the department and your responsibilities vary on the team you’re on. You have to understand this is a growing company and it has its flaws but as long as you come in with a can do attitude those don’t seem to matter. The department is a team and  
are very nice and supportive if you have any questions someone is going to be there to answer it. You do get the occasional crisis call but because of such a strong team you’re helped every step of the way and we’ve got your back. Pay is a little under than what I would prefer but you get the at least 1-2 free lunches and an hour lunch. If you’re looking for somewhere with good insurance though this would not be the place some people pay almost 200-300 in a month for the policy. But like I said a job is not perfect if you can see the good in something this would be a great fit 

This is a good starting company to acquire hours toward licensure. Provided supervision for LCMCHA and office space along with billing, scheduling, etc. But the pay is low and to sufficiently support yourself, you need to see 25-30 clients directly each week. As a contracted therapist, you are only paid for direct client hours so no administrative time is paid. Also, if a Medicaid patient no shows, you are not paid. If you choose to be a salaried therapist, they fill your schedule to make money off of you. So you're taking close to 30 direct clients a week which is insane for starting therapists. They are not open to discussing further pay and run solely as a business model. HR is hands off and struggles to communicate effectively as they are not local unless you're in Charlotte. This is first and foremost a company and you are treated as a cog in their machine. I've been grateful to have a supportive office team but the company itself is unsupportive. I've also seen similar treatment to other office staff taking time off or being held accountable for company errors. It's a poorly run business but you get the chance to build hours and connect with patients that need support. 

Pay & benefits
My pay and benefits at Center For Emotional Health were horrible. Front desk staff get so little pay and so do managers. The insurance is so horrible and expensive. They offer only 5 PTO after you have been working for a year.

Job security and advancement
In terms of job security at Center For Emotional Health, I think you will feel like you can get fired at any moment. They find everyone in the company replaceable except for Lindsey.

Management
In general, managers at Center For Emotional Health are not very helpful. Some of the managers at this company aren’t even qualified to be a manager. They are not professional and have no empathy toward the patients.

Overall
My experience working at Center For Emotional Health was not horrible. The providers at the office I worked were very nice and cared for their patients. The executive director of the company is not very supportive of the staff. This company doesn’t trust anyone. They are so not professional at all. The company itself does not seem to care about patients. Some of the providers for the company actually care for their patients but they don’t make the rules. This company is only good to work as a starter job. If they want this company to stay open for long and keep their staff they need to change upper management.

CEH is a pretty decent place to start out right out of school to figure out what type of populations you want to work with since they serve everybody and supervision is included. Schedule is also very flexible which is nice and there is admin staff to take care of billing and scheduling. However, the pay rate per session is just not sustainable for a decent living unless you want to be super burnt out and you don't feel very valued as a therapist when that is your rate per 60 minute session, not including documentation time. The late cancel/no show policy for clients continued to be frustrating, many times it was not enforced and clients would only have to pay it at their next scheduled session, leaving therapists waiting several pay periods for those payments or never at all since many never came back and no credit card information is kept on file. Overall, difficult to feel valued and make a living here, considering the money and time that therapists spend to get a master's degree, licensure fees, continuing ed ect. 

Started out well because referrals came consistently and I was able to quickly build a full caseload. Contract therapists used to be paid reliably. In contrast, as time went on CEH did multiple things that had a major negative financial impact on me and other contract therapists. When I transitioned to working remotely​,​ they stopped sending me referrals with no notice or explanation then changed my job title without discussion. When I​ ​inquired about advancement, they responded "We​'re glad you're satisfied with your role."​ Finally, they stopped paying us consistently because they moved to a pay only when Insurance reimburses pay structure. There is a reason why most therapists only last a couple of years in these agency settings. I had to move on once I could no longer count on that job for income. 

Top Job Titles	Average Salary
Mental health therapist 38 salaries reported	$42.00 per hour
Front desk receptionist 2 salaries reported	$15.00 per hour
Physician assistant 20 salaries reported	$102,500 per year
Office coordinator 7 salaries reported	$18.32 per hour
Licensed practical nurse 6 salaries reported	$24.50 per hour

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