account executive

customer success manager

business development representative

operations intern

enterprise account executive

Certinia

To be clear, the company has changed a lot in the last several years. Of late, the company was sold by its previous equity firm owner, to a new firm, and the executive team changed. This was shortly after the company was rebranded (terribly). The new owners chose to lay off 10% of the company, after the previous team made it through the entire pandemic without a single layoff. Of note, numerous teams were affected by this layoff, including the majority of the IT team, and security team, as well as the majority of California staff, and Canada staff. Cuts across the board seemed “odd” in those that were chosen. At the same time, the company chose to close numerous offices.  At this time, the company has lost a massive amount of institutional and intrinsic knowledge. They’re saving money by reducing some significant payroll and lease outlays, but was this done for the greater good, or is it being done to shore up the balance sheet, in order to begin selling things off? There was a time when Certinia / FinancialForce was a great place to work. However, the company has spent many years with people running in circles, fostering less than ideal team communication, and failing to address a changing corporate landscape as things evolve around them. This leads to the question, how much longer will the company last?

Everyone in the office is very helpful and easy to talk to. There was never an issue with going to ask someone for help. While it was a fast-paced environment, there were always people there to help ensure that you were able to do the best job possible. My manager was not only someone I admired, but one of the most hardworking people I have met. I have learned how to become more organized while working in a fast-paced environment, learned more about different applications that are commonly used in offices, and I learned about time management.

FinancialForce was initially a great place to work with a real start-up mentality. As new leaders came in, it became my more unpleasant. There was no real direction and products that were valuable were de-platformed. The culture also degraded when initiatives like having to share hotel rooms for conferences and events became the norm.

The experience I got working here was invaluable.   The company is very good about allowing career development.  Inter-departamental moves are welcome and supported.

Great pay and benefits 

Incompetent department leadership 
No idea how boss got to this level as they seemed to be in over their head

Blatant favoritism by boss

For leadership positions -this company hires someone who knows someone in the company and not best candidate for leadership positions  

Most teams offer flexibility. However, there are 1-2 departments who do not offer as much flexibility as others. With the lack of resources, and leadership doesn’t help either. Promoting weekly work flexibility will help tremendously for work / life balance.

FF used to be better, but lately they started making some changes in management and things are getting worse. No real vision for the future of the products, no real investment in growing the dev team. It's sad, but it used to be a fun place to work at, not anymore....

FinancialForce is a fast paced company that is growing and changing rapidly. They have good perks including free lunches, gym reimbursement, and transportation reimbursement. Overall a good place to work.

In 2017 it was a great place to work, Fun lively and caring, then new management turnover and the company started to start to slide downhill, eventually 90 percent of the employees were let go or resigned so there was a high turnover. 

Revolving door.  3 CEOs in 3 years, 5 CROs in 5 years.  No stability and no accountability from top down.  Never know who’s coming and going.  Sometimes just feels like utter chaos.  No pipeline, no one meeting their targets.  Demoralizing environment. 

Top Job Titles	Average Salary
Account executive 5 salaries reported	$109,260 per year
Customer success manager 3 salaries reported	$127,833 per year
Business development representative 5 salaries reported	$56,000 per year
Operations intern 2 salaries reported	$25.00 per hour
Enterprise account executive 7 salaries reported	$142,564 per year

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