sales representative

service technician

sales

production specialist

outside sales representative

Champion Window

I worked at Champions Inbound Call Center for a little over a year and a half. And they will know who I am but I really don't care what they think about my review because I had to resign same day because I felt management had treated me so poorly during my tenure there. First and foremost, Let me say that I am older and have about twenty years of call center work under my belt. I expected to have a management position offered to me within a year because of all my experience. I was able to handle second voice calls from extremely upset customers better than all the leads that they have. They constantly micromanaged every single aspect of your job there from time on the dialer to time spent offline doing other assigned tasks. No ones's performance was ever good enough for them. Add to that they are pretty understaffed and call volume all year was extremely heavy because of all the sales and promotions they offered. So, on average about two to three employees per day would just not show up to work or would call off sick. It was so bad that Great Day their parent comapny had to reset everyone's attendance record on June 1 or they would have had to fire so many call center agents. So, those of us with a good work ethic would show up every day on tgime and immediately be swamped with calls and it was non-stop all day long. Then they started adding other assigned tasks such as confirming appointments off their different cities schedule boards, to the point of you could hardly ever take your scheduled break or a bathroom break. And then they did not hire people to man their service department call center so we would get overflow calls from really angry customers who had not received their window installation sometimes as long as two years after they ordered them. The culture in this workplace is non-existent. They have something called "the fun committee" and they make you play games all day when you are swamped with calls. It was extremely childish, annoying and unprofessional when you consider this is a very busy call center scheduling appointments and they want you to play games while fielding inbound calls? I left because someone complained first about me making a political comment and then they said someone made a complaint about "making some of the women uncomfortable" but HR was not there  to explain these charges to make and they never elaborated on what I supposedly said. I also told them that my average handle time was so fast that I never had any time to even talk to my co-workers. And what it turned out to be was that some old lady had a crush on me and I did not reciprocate so she fabricated some story about me and told the director. I gave them my two weeks notice the next day and they practically begged me to stay but I had had enough of this dog and pony show and messaged my lead the next morning that I was not coming in anymore. The final thing that really upset me about this job was that they did not do yearly reviews to give any incremental increase so after a year and a half you make the same rate of pay that you started at. And when I checked my paychecks on ADP I started noticing that the amount of Sharonville taxation was almost as much as Ohio takes out for the whole year. So, I suspect that Champion has some sweetheart deal with the city of Sharonville for keeping their business there but you the employee are paying the back end of the taxes. No one in the department even knew what I was talking about when I brought this to their attention. Work here at your own peril because you will have no life at all because they work you like a dog.

*APPLICANTS BEWARE*

This company was ok at the start. They did hire me on the spot when I was laid off and in a pinch, so I am grateful for that. OT was always available in my position even when things were a little slower, and for the most part I do have the freedom to get my job done how I see fit without much intervention. But over time it has become painfully apparent that they are just like any other large employer, where the employee is completely expendable.

The COVID-19 situation has helped to remove the veil on what's really going on here. They were quick to call employees "heroes" but just as quick to furlough those (including myself, 5 weeks) who were not considered to be in revenue-generating roles (which is laughable, seeing as everyone contributes to revenue and success on some level).

Perhaps if they weren't so concerned with sending their top salespeople on lavish trips every year they'd have weathered the pandemic a bit better, hmm? Or finally repaired the numerous leaks in the roof that have been here longer than I have. Or given the "backbone" workers a well-deserved, bigger-than-merit raise? I know - crazy, right??

Although they did cover my benefits for the time I was furloughed they were quick as lightning to start deducting the back premiums from my pay. The ironic thing is that they are setting all-time records for sales during this time and have more product than they know what to do with, but OT for -- you guessed it -- non-revenue-generating  employees has been eliminated for now, and I am not even making enough to get by but I'm expected to do the same amount of work and achieve the same goals as before. And naturally, I have no choice but to come in and work and risk my health for next to nothing bc my position is physical enough that I can't work from home (and they won't approve any further unemployment even if I feel at risk here, of course). Oh, and I have not seen any evidence of additional COVID-19 cleaning/sanitizing measures even though they are REQUIRED by the health department.

They are currently grossly overrun with product (800+ pieces received last week into Cincy alone) but have a skeleton crew of install contractors who struggle to install between about 15 and 40 units a day collectively. There is no more room for product expansion, and it will shortly begin to spill into the main traffic aisle (which of course isn't safe, now is it?). This is nothing but a mad cash grab by Champion, and customers will also ultimately end up paying the price when they are waiting ages for windows and doors and are becoming increasingly frustrated. Also, only "emergency" service calls are being fielded right now, so good luck having someone out unless you've completely broken your glass or your door won't securely lock.

I'll leave on a positive note. The upstairs bathrooms and breakroom are quite clean and nice, and my coworkers are pretty cool, so at least there's that. Apply today!

Hope this is a great start to your morning because you made a huge mistake asking me to review this place. Thanks for the suggestion though! Oh also, just because you only send the link to certain people you like doesn't mean we don't all talk, we send it to other people that aren't happy and I am also pretty sure it's illegal to ask for only "positive reviews". So Champion, here's my POSITIVE review for ya. 

Your practices are ridiculous when it comes to lying to people about the potential that they could make. Your HR team is non-existent - having only one person handling employee relations is inappropriate and borderline illegal. Can you say - conflict of interest? Let's see, what else...oh the bonuses that are promised do not get paid out. The hours you are promised you will work are not accurate especially if you are hourly, you will typically work way more or way less and not be able to survive. Feces on the walls - raises not given but promotions handed out to random people like candy. No structure - no training. I would describe it as being stranded in a desert with a rubix cube and a piece of tape and told that they are your tools for survival. That's actually a compliment. 

It doesn't matter how much you reach out and try to get things resolved, they won't do anything about it so don't waste your breath. The best part about working here was my first day but as soon as that was over, the masks came off and everyone's true colors came out. Do not trust HR, recruiting or any sort of management. Lot's of lies and it all trickles from the top down aka the executive team. They take good honest workers and turn them over like they are worthless.

Everything about the compensation is geared towards favoring the company. The worst commission structure in the industry. You get 6% if you sell "at par" which is rare. 

You get 3% of you sell "below par" which is going to the majority of your jobs because the product is overpriced and they run that stupid "buy 2 get 2" which will always put you at a disadvantage and below par.

The company does not give mileage reimbursement or a company car so all transportation expenses are on you. You'll put so many miles on your car and spend so much on gas and maintenance. They will send you on 3 to 4 hour round trip appointments for customers who are either not at home, have terrible credit, or have no money.

Let's not forget the fact that you take a 10% to 40% hit on your commission if the customer uses financing with low interest rate or no interest. Why should the sales person pay for what the customer or company should be paying for.

There is so much turnover in this job and management wonders why the Atlanta office isn't performing well. This job is merely a stepping stone to something better.

Advice to management: Increase the commission. It should be at least 10%.

3% is a joke and is insulting. Offer mileage reimbursement. Qualify customers properly before setting appointments. 

I would never tell someone to try to get a job at Champion. They did not live up to their part of the bargain. The job i was assigned to did not always have work, and they would not tell you until you reported to work. The job was hot and messy. I was good at my job per the supervisor. The supervisor thought that I was doing good enough, that he gave me special jobs to do that were needed done right and in a hurry. But the person i was working with did not do a good job. He was always putting us behind schedule. He was over me so had to follow his instructions. I believed that he was jealous of the attention that I was getting from the supervisor. I kept having to get my spray gun nozzle replaced due to it getting jammed. I knew what I was doing, but the clogging continued. It would always happen after I returned from my lunch break. I believe that my co-worker was using my gun while I was at lunch, and that he would use it in a way that it would get clogged. Our supervisor started blaming me for the problem. My lead man would always tell him that it wasn't me, and that he believed that the co-worker was to blame. When it came to evaluation time, With all the hard work and extra work I was doing, he gave me in my opinion a poor evaluation and only a 5 cent raise. That was very disappointing and a slap in the face.

They're Not what they use to be. Leads are Garbage most the time, Told to sell Products to customers that aren't even qualified so you will be running lots of One Legger (spouse isn't there), Renters, and people who just cant afford anything who are desperate.  Upper Management is a joke and don't know what actual employees deal with why would they ? they're from a bankrupt flooring industry, They believe in 80's car sales in a 21 century world. Product is overrated but hey the people in the local offices are great. You will drive al ot and No reimbursement for your gas, No milage . Know what you're getting into, the have high turnover, You can make money but you're gonna lose money with Maintenance of vechile, Gas (1.5. one way drives), and work/family life you can forget that. Not all bad if you can get lucky and have your local Manger goes against corporate and qualify the leads  (which upper management condemns and wont allow) you might get lucky and hit monthly bonus and make decent living. They do give you 401k, health insurance, and dental . The pay is some of the lowest in the industry and they hide behind the oh you're a w2 employee so they dont have to pay you more. 

The last year has been incredibly bad for the company.  Upper management changes have made a bad situation considerable worse.  Champion is attempting to compete in the digital age with uneducated door-to-door sales people in  critical  senior management positions.   They have no understanding or willingness to adapt to current technology in order to be competitive.  Their lead generation strategies are archaic and ineffective resulting in far to high a percentage of unqualified leads.  The morale in the regions is low and sinking but that has little effect on corporate strategy - if there is one.  You know what you know is playing out at Champion, they only know one way to run a business and that strategy has not been an acceptable business practice for two generations.  And it all starts at the top with a CEO (President, there are no other executives to be Chief of) who is emotionally unfit and technically incompetent. 
I am not sure how much further this company can sink before the investment group that owns it will step in and clean shop.

Received an order for a window or door with measurements and had to build it from scratch. Used heavy machinary to make welds and cuts. At end of day, had to have at least two or three of anything built and ready to be shipped. The hardest part of the job were the numbers and equipment. Some of the heavy machinary that we used to make the windows were old and needed to be upgraded but administration did not want to spend the money on upgraded machines. This made the welds break sometimes during assembly. Then we had to start over and administration still wanted the numbers out no matter the situation. As for numbers, two is duable. Three is not. I could do three storm doors in a day but not three Garden Windows. As that new number changed later in my employment there, I realized this was not a place I could stay because I would not be able to do what they were asking. The most enjoyable part of the job was the relationship you build with the people there. You are fairly close to people and get to know them well.

What is the best part of working at the company?
Currently working at Champion have been for 1 year.Great place to work,leads are given daily and the bottom line is you can make money...Easy to sell a great product,structured training .Upper management very accessible and helpful.If you're not willing to learn or keep a positive mindset then its not going to be for you .Best sales job i have ever had and i am 51..If given the chance take it 

What is the most stressful part about working at the company?
None really,but at first it can be concerning until you fully learn the product and process.Obce you get that down though then it becomes much easier in the home.

What is the work environment and culture like at the company?
Great,like anywhere there is some negativity but those individuals usually find their way out.

What is a typical day like for you at the company?
Morning meetings for going over the previous days appointments to see where you can improve and to help each other ..Leads are given for the day .Go sell the jobs,turn in your paperwork,result your appointments..

Long days, they give you your daily appts at 7am same day. Don't know where you are going, or how far. Mgmt doesn't have a CLUE, 'Blue Collar' BS. Local Mgr has DAILY conf calls with no agenda, or meaning. Asks "Okay, what do you want to learn today?" We used to be home on Wed/Fridays after 5pm for life balance, they just stopped that...... you are working 11, 2, 6pm EVERY DAY but Sat. which is 9. 12. 3pm. 
No life balance, make you work outside markets without regard to travel. Sr Mgmt could care LESS about quality and quantity of leads. YOU ARE JUST A NUMBER...... they'll recruit right over you. 
Staying focused and sharp with all of the long hours/travel was tough. 
Loved helping customers, and the product delivery was always awesome. Great Products! Mgmt, hours, care for employees and their pay, quality of Mgmt TERRIBLE!! You will be on your own. 

CEO should have been let go YEARS ago.  Have NO IDEA why he is still there...... failing every year??!!

Top Job Titles	Average Salary
Sales representative 2 salaries reported	$146,250 per year
Service technician 2 salaries reported	$15.00 per hour
Sales 1 salary reported	$24,000 per month
Production specialist 2 salaries reported	$18.00 per hour
Outside sales representative 1 salary reported	$150,000 per year

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