front of house team member

back of house team member

kitchen team member

team member

cajero

Chick-fil-A Restaurants

At my location when you first start training was great.  Someone is assigned to work with you for the first week or two.  

The workplace culture was to be expected very Christian workers and guest. No earrings for guys.  Also we have a no phone policy. You could  be written up just for it being on your person. 

Hours are not that great unless you are greatly liked by higher up management. Or full time. 
And yes they pick favorites. You can definitely tell who is like and not liked. 

If you are an outdoors person you will love IPOS.  As you will be outside taking orders (this is also the easiest position)  but make sure to do everything right down to every detail, or higher up managing sitting in the office will be yelling at you over the hand radio. 
And if it gets cold in your location get ready!! Because you have to be out there when it’s 10 degrees and snowing. If you are okay being cold this may not be so bad..  they do provide jackets, hand warmers, gloves, and hats. But remember to use a iPad. You can’t have regular gloves. Or the screen won’t work.  So that give you very cheap stylus to use, and it doesn’t work well. So it’s more simple to not have gloves on.  iPads die fast in the cold, you will be carrying around charges. And wires everywhere. The heaters outside that are provided don’t work well at all in winter, and if there is a slight wind. So don’t expect that to help any. 

Guest:  chick fill a loves to treat people the best they can. No matter what. At my store we never had many angry customers. But when we did upper management would  remove them from the store normally very quickly. 
Don’t engage with a a angry guest go get a team lead ASAP. 

Expect to honor any ridiculous request. No matter what! And never say no. Unless the item can’t be done in anyway. 
They want sprite, sweet tea and lemonade all in one drink? You better make it and fast. 
If a customer orders and you verify the order with them. Then they pay.  They will  wait for their food to then complain they wanted something else to get a free meal. And you can’t say no. 
Guest are often very Christian as well and will judge you if you seem “different” 
Expect kids to be running around all the time. And yelling, and spilling things. And no parents won’t clean up after them. 

Expect to be heavily micromanaged at times by random people from management to regular employees not agreeing with the way you do something. eX- changing the trash the “wrong way” “the way you said hello to a guest”  “ you don’t smile enough” 

When working in drive thru, remember 2 people will be taking orders. While making drinks, and milkshakes and Coffees and frosted beverages.   And you must do this fast. Often the order will be complete way before you finish making drinks, so you must start and the next cars drinks as well. All while still putting everything into the system. 
Also the Two people taking orders much share one drink machine and one milkshake and frosty machine. That often causes slow downs as you are making several drinks at once. While not being aloud to slow down. 
And if you take a few moments you are making the customers angry, and they start yelling. And there isn’t anything you can do about it. 

Something is always wrong. ALWAYS. 
Rather guest are not happy with how clean the dinning room is. (When it is clean) 
Speeds on orders are never good enough. They are always asking you how to make it faster, how to improve what your doing  after the 30th time no one know what’s to say anymore so we repeat things or make it up. 
Everyday upper management would be angry with “customer surveys”  as they are took very very seriously. 
Because of complaints of taste, cleanliness in the store, slow drive speeds, how nice we were, the list goes on. 
And everyday they were never satisfied with how they were. And you would get talked to. And they would try many, many things to improve these scores to to avail. Because it isn’t possible to satisfy every guest. 

A lot of people were fake. Or acted fake. Everyone has their own group of people they wanna work with. They will often be nice to you, but rude behind your back. 
I often overheard management talk negativity about other workers. 

No call outs! None. 
If you call out for any reason. Sickness, car crash, whatever the case, you must do so 4 hours in advance.  
And must find a cover for your shift. And heads up only the favorites get covers.  
I’d you can’t find a cover it’s a right up. 

Workers are often asking in the “work chat” for shift cover. Daily. For many reasons. And unless you are one of the favorites you won’t get a cover.  That makes things very hard at times if you are unable to show up.  People often quit for reason.  

They also over-hire to cut down on hours. They will hire 5 people and gives them 13 hours a week.  You will have shifts like-
1-6pm. 
10:15am-1:10pm. 
11:00am-1:00pm. 
6pm-9pm. 
Or very long shifts 
10am-8pm. 
7am-6pm. 
Often unless you ask repeatedly you won’t be given breaks unless you are the liked one. shift leads will look over the fact you need at 15 min. 
Use the restroom for longer than 3 min? Someone will come looking for you.  
I could go on and one with this place. 

The positive is: higher management (who is always onsite unless it’s a Saturday, or late night.).  Is mostly professional. And won’t miss treat you.  Although don’t expect them to do any of the grunt work. They will stand around and just repeat over and over what needs to be done. And never help. But complain. 

Overall the place can be stressful and you Can burn out easily. And you often get overworked. And the workload can be a lot. 

I’m sure other locations have it better with certain things I have been told. But just get ready for a show! 

I enjoyed being Cook at Chick fil A, I worked here for just about a year. I did leave for personal reasons, but over I was very clean and quick at my job, I felt i was taken advantage of my skill. I was promised a different position, I was never given that opportunity in Advancement, reason being they loved my speed of breading. To give a simple story, I started as a breaded chicken and wasn't properly trained right. As you start in this company, You have two weeks in training, that is you learn the fundamentals of the kitchen. It was easy, yet it took me to learn the basic kitchen in three months, even before I state, "I want to learn properly "I love being effective at what I do. not knowing over the course of three months I was trapped in the breading area, the poor excuse was no one really liked doing it, not even the manager would step up. That the first thing, As I progressed in working a bread for chicken, I pled to change my position, Most the managers I worked for, gave me the dirty, hard jobs. I didn't get discouraged right away, I thought this what is like to start from the bottom and work my way up. As I plowed my way taking everything that was given to me, that most people didn't want to do in the kitchen, some of the managers started to talk down to me, even to the point of threatening me over, questioning to do the right thing while working there. 
Yes, I reported them, yet I had meetings with the head manager hearing him say "They had similar issues with his aggression and had meetings with him about it." knowing I followed the rules this would cost me my job, not to be fired but to be treated even worse, looked frowned on. The manager got away with his threats to me, they just spoke to me him giving him another warning. even so Chick fil a guidelines take the offense seriously, in this case, it was turn away. This only made things worse for me as this manage was had to influence in this store so most of the coworkers sided with him ended up being aggressive, passive-aggressive towards me, all the more from the third month to my eighth month I started to develop some pain in my hands from doing breading constantly every day when I worked, I got it checked out I was overstraining my arms and hands from all the hard tasked they kept giving me, even that I asked to be changed or rotated! it happen a few times in a couple of months if I was lucky once every two weeks. I showed up to work every time I was scheduled and was only ever late twice in one year! Nearing my eight-month I was given chance to move my position to the front, I was excited and overly happy, I waited, and asked. The Head manager never thought of me and tried to shift my position, even so, there was another co-worker that had the same experience, even put his two weeks in because they didn't give him the training or shift position. So I was trapped again, in pain just about daily. to almost my hands would lock up I would have to ice them. I came to my senses, and put my two weeks in, as I sat there with the head manager, explaining why i was going to leave, he insisted stay, and he would change half my work hours to a different position, I suggested it was too late, as my hand were very bad shape, to the point I could barely grip. I left chick fil A, that was the second-worst job I experience in my life, I feel sorry to say this.

The lack of Manager Commacating with there coworkers was very terrible, one of the worse I dealt with in my whole life. 

Secondly, The coworkers knew this, took advantage of it as a way to do what they wanted with there power of position. Making new coworkers do most of the dirty hard task, and keeping them on it, without rotating them.

Turn over rate is very high at most chick fil A stores meaning, people come and go, most quit or never show up, it happen so much at are store so much. It's hard job, your on your feet, if you work full days you only get 15min break every 5hrs, so they will schedule you 9.5hrs so you only get a 15min break, how I know, THEY did it to me! lol

The work isn't bad, its the speed you're going and the lack of teamwork the not accompanied with. It's sad to say, such a wonderful company I loved and adored, the lack of encouraging each other and uplifting your coworkers really affects the team, I felt it, made those days drag, even that I would encourage and uplift most of them. I was hardly given praise for it. 

If your good at a position you'll most likely be trapped there, they have a structure to keep the best people at there places were there most effective makes sense to run very effective Business right? yes, but if you would rotate on downtimes, let most of the people get cross-trained you'll have an overall well-effectived team that lacks nothing! 

I am happy I was given the opportunity, even that I had a mostly bad experience there, I had some good ones with very few employees. IF your wanting to work there, I wish you the best of luck! and God bless you.

Pros and Cons is the last section.

POSITIONS
---------------
There are many positions when working front of house. You start off doing cash which is just working the front registers.  You take orders simply take orders, give change, and make drinks.  It is not overly complicated, but it certainly can be stressful. If it is not 100 degrees or freezing, they typically do face-to-face, in which you take iPads outside and take orders. This is typically a little more stressful than working cash and the weather can be touch depending on if your store has fans and heaters.

You may be able to work the window, as you collect payment if it has not been taken, ensure that the customer has the correct order, and also give straws, sauces, and anything else they may ask for.

There are two bagging positions: front bagging and drive thru bagging (my favorite position). As you'd might expect, you place all of the customers food in bags or trays, depending on how they ordered. There is not as much of customer interaction, but you must actively communicate with the kitchen and those around you to ensure everything is completed efficiently and accurately. One of the more fast-paced positions as you can easily hold up the flow if you are slow. This pace makes the day much quicker, though.

The final one to mention is headset. If no one is on face-to-face, someone is taking orders over the speaker, while potentially making the order's drinks at the same time. I have the least experience with this one. I found it difficult as making milkshakes and other specialty drinks while taking orders requires a lot of practice. Someone can make the drinks if there are enough people.

There are more positions, but these are the major one in my opinion. Also, everyone kind of helps everyone though, so you may be doing less than I mentioned or 2-3 positions at a time if you are short-staffed.

OTHER RESPONSIBILITIES
--------------------------------------
You are also responsible for doing many tasks if you open or close the store. I do not have a lot of experience opening, but I closed most shifts. For example, sauce containers need filled, everything is typically wiped down, etc. Because the store is closed on Sundays, you often have more to do Saturday night.

If you have breaks in-between serving guests, you will frequently be restocking and cleaning.

OTHER OPPORTUNITIES
-----------------------------------
If you stick around the job for a year or more, take it seriously, and express interest in promotion, I believe it would not be overly difficult to move up. You typically start as a Team Member, but can be promoted to a Trainer with a $1 raise. From there you can become promoted to a shift leader for another $1 raise. These are not easy, but it seems easier than at many other companies.

You can also get decent scholarships if you work at Chick-fil-A while in college. You have to apply early. You also get bonus money for A's and B's.

Side story: I had expressed my interest in being the cow mascot several times as a half-joke. I got a message asking if I would be the mascot for my normal wage at a small baseball game in my area. It was difficult and hot, but a funny experience.

PROS & CONS
---------------------
Overall, this was a good job. It pays fairly well for a starting job, some positions can even be fun in good situations, and the co-workers are all typically easy to get along with. I had a lot of interactions with customers that made the day go by faster. You can imagine that there are some snobby people who could be rough to you at a Chick-fil-A, but I would say there is much more good than bad. Often, the fast pace made work almost a game with some positions such as bagging.

The cons for it are that it can be difficult to move into the more fun positions as the shift leader gets to choose who does what and favoritism can easily happen. It took me 3-4 months to get off of cash and try the window. I would just recommend doing the best you can at what you are doing and ask after a while to try something new. This job can be very stressful at times, but this can also be a pro depending on your personality. Breaks are often too short depending on if you can wait until you get your food to clock out. There have been many instances where shift leaders sort of hide to get out of doing anything, but this is not always the case and happens with team members as well. Higher ups can be rude at times instead of understanding. These are things that you would probably find at most jobs though.

I would recommend this job. Obviously, it may not be the best of everything out there, but it is up there. (sorry this was long, but hope it helped :) )

As, former employee I came to Chick-fil-A to earn money to benefit in family income, & financial dues in school. As, well to learned great job skills along the way. When I first started things were going great so far. I gotten to know my co-workers. I learned skills how to handle ill-mannered guests, make drinks, code communication, & teamwork. 
The management did great benefits giving breaks, free food when we leave at times, great pay, fun events for employees. They trained on the basics like delivery order outside & inside, cleaning up, drinks, stocking, etc. However, after awhile the management or team leaders. Started seeing me as the janitor, when taken notice on my quick work ethic in cleaning the lobby or dining room. Besides, stocking supplies & carrying food to guest waiting outside, or making drinks at the front counter. I would work alone most the time. There are few times work with a partner. I felt me & my partners were being used as maids. Constantly, mostly tending to tables, stocking sauces, wiping down trays, bathroom, or garbage. I would pick up all the trash from the inside & outside. I despise doing the trash was almost always overflowing across the restaurant. I used to go to the dumpster by self in the dark. Until, I suggested would be safer to go with a partner. I would be so happy to be on another position than cleaning up. I wish the management & teams leaders would train everyone. In all the positions, just in case of emergencies. It just seems like their too lazy to clean after themselves. This caused to hire an cleaning company come in at closing time. The guests that I came across in life before & not before.  Throughout the weeks had taken noticed of their lazy priorities. One day a young guests around my age. Ask me if I being used as an maid being in racial discrimination situation. I gave them my best honest answer that I was not, we maintained an diverse environment for employees & guests.
Although, as young person of minority wise at moment I thought what if they were right. I was blind towards the fact this whole time. Thinking maybe there just overreacting or worried. Eventually, Her words proved to the rest my experience she was right in minor ways. I told my co-workers they say there not like or brushed off. 

 After, being on this position for months or weeks.  I tried to ask or try convince my one my main team leaders or Manager to place on front line doing inside or outside payments. I'm dyslexic, I have trouble with math & money at times. And, I need someone with time & patience to train with me. But, when I confronted them or ask about the position. Made excuses saying "Your expertise depends on cleaning, or were crowded at the moment, or will do next time."
 
 One night after work I made serious decisions with family member. With a team member who was not main team leader or Manager. Give me a chance on new positions which was preparing drinks for the inside & outside guests for an short time. We had some co-workers do lobby beside me & usually partners. This only last for a short time as well. In all regards I appreciate their help in getting me upwards. 
Now, during my time co-workers that benefit in with my tasks in cleaning up, gave encouragement, taught a few tips & tricks. I did get to train new employees people on my main position in lobby which was great. Since, my manager or main team leader still did not change their ways.  It was time to move on to better things & opportunities. So, gave them a wonderful notice said my goodbyes. The management decided to act funny with my original final days, by making an week & not two weeks. 
   
In regards, with my overall experience I learned how to become an mature employees to my staff guests, communication, & quick-witted. To never place myself in position were I'm seen as less than. Instead, being more than above & not beneath. 

A typical day at work was in the mornings for me because that was my main shift. It was 90% of the time hectic as most of the locations are. But my day consisted of being on usually machines, which basically consists of working the chicken fryers and grill. The only thing I learned there was that it’s everyone for themselves.  As for the management. Some of these so called “kitchen directors” never helped out or showed any assistance when dealing with crazy rushes (minus one manager in particular) never wanted to lend a hand when things were crazy. Unless they were in a situation were the had to cover a person or they were personally put on the floor by an actual Kitchen Director that actually knew how to help out and was always in the frontlines with us. Other than that they would just hangout in the office converse and talk amongst themselves put themselves on the schedule with lowest priority job at work or double up on the same job with someone else. No one needs two quarterbacks on the team playing at the same time it’s unnecessary.  might as well stay home but hey how else are they gonna get paid. They’re supposed to be leaders but they just lead us straight into the fire. When they finally make an appearance it’s not to help out it’s them pointing on how bad of a job we’re all doing and complaining about speed of service and we need to do better. Obviously those are all key points to be worked on but it shouldn’t be thrown in our face that doesn’t help us strive for perfection or make anyone feel good enough working there. What helps is lending a hand giving insightful feedback on how to prep yourself so it doesn’t happen or what you can do to make yourself move a little faster. Falling behind is inevitable and saying something like that is something some people need to hear to let them know you’re not the only one and that it happens. Whatever culture they think they have there is a lie they make it sound good on paper or in the interview it’s like a sweatshop there. “We think of chic fil a more like a family than a business” Which is not true at all. I loved that place at my original location till I got transferred because my store closed down. I stayed working with them and went to a different store because of the REAL CULTURE. My car had broken down a couple of months into working there but that didn’t stop me I rode a bike there till I could save up money for a new Vehicle and they knew that everyday 7miles a day and I have a child too so sometimes I was late cuz I had to find a babysitter to watch my son so it was hard but I still showed up and did my job and they fired me for being late and I had just bought a new car 14 hrs before I got fired. now my last store knew I had a child and was sometimes late trying to find a babysitter but they were very understanding and never held it it against me. That’s culture, that’s the chic fil a way. Every operator we had gave that same understanding and helpfulness that drove us to keep coming into work. But I digress. The hardest part of working there is seeing all the food safety violations they break mainly cross contamination with the breader openly touch stuff that would be considered RTE food (Ready to eat) when in hindsight it should be TIA food (Throw it away) because your raw and covered In flour. The most enjoyable part is connecting talking and singing with team members nothing beats that or makes the day go by faster. This is the willoughby location too just heads 

I worked with chick-fil-a for quite a few years, so I feel as if I can give a good idea on how it is to work there, or at least how it was in my location. 

tldr: Really fast paced, somewhat stressful, and can be bad depending on your store. 

The job was really wonderful before our chain got their own store. I was able to get to know all of my managers, becoming good friends with a few of them. The work was hard, but it was very fufiling, knowing that you and your teammates were working hard to the same goal. Everyone (mostly) got along and was able to communicate very effectively. Finally, the job promised great benefits and talked about how they support their employees on whatever path they might choose in life.

At the time, I thoroughly enjoyed my job and was glad to have it. 

I pursued leadership within the store (I was asked beforehand if I would want to) because I really believed in the motives of our restaurant. We wanted to be the best at what we did, while not forgetting that PEOPLE were the reason we worked. Before getting our store, I was able to make meaningful relationships with customers, and serve them with the respect they deserved. 

A lot went downhill after we got our new store. The first reason that made me leave was my experience of moving up. Now, even though I was asked if I wanted to move up in the company, management/my boss would constantly put it off. These were the people, including my boss, that I respected and thought I had good relationships with. I thought and was told, that the feeling was mutual. However, actions speak a lot louder than words. I can't say enough how great it is to be expected to work as if you are in a leadership position when you are not given the actual position. My boss/management would be angry at me for not completing tasks made only for leadership. But if I did things as if I was in leadership, they would be angry for doing things that were out of my authority. "Do this last thing and we will put you in leadership", management would say, but even after completing said task, they'd find a way to delay it again. This went on for close to a year. 

Second reason was the environment. It WAS great, but after getting the new store, it was a total shift. When before it was all about the customers, now it was all about the orders. The mindset turned into one only about money. The atmosphere also almost felt like you were on the show Survivor. The social engineering/manipulation was incredible, and everyone did whatever they could to get a leg up.  

The last reason was the expectations. Before, I was told that I could, and should, go to college and pursue a degree. That they would want to support me. That turned out to be a joke. Right when I started focusing more on my studies, and less on work, they turned the cold shoulder. Beforehand, I had been working close to full time while being a full time, but it became too much. I said I would work over 10-20 hours, but that's it. Somehow, that wasn't good enough, and the "understanding" and "support" they once talked about disappeared. They cut my hours, would not work with me, and almost ostracized me. 
 
So while I still value the relationships I was able to form at chick-fil-a, a lot of management left a bitter taste in my mouth (which honestly is a terrible feeling when you get to know those people, thinking they considered you as a friend).
 
Honestly, I can recommend working at chick-fil-a. It is generally a great place to work. You just need to be careful of where and who you work with.

I got the job relly quckily. I applied and got a call from them that day which made me really excited and got an interview. Then, the next week, I got training split up into two days. Five hours the frist day and three hours the next. I got free food both days which is really nice and made freinds with my soon be co-workers. It was a lot to learn but I hoped I would remeber it all. 
So my first day of work was really rough. To sum it up, one of my co-workers was being made fun of for them being a little slow and even costumer were joining in too. I was working out in the heat so I asked for water. They only allow chick fil a large cups outdie becuase of COVID.  They did not have water near the food running area. There was one water jug near the drive thru. I asked the manger in charger for water a number of times and to be ignored. I know they are bussy with making everything run smoothly, but I think taking care of your empoloies is important too. As I was working, I felt like I was getting weak and dizzy outside in the heat. When I came home, I found out I had a minor heat stoke. I drank a lot water and made sure to take care of myself.
As the week went on, I tried to drink as much water as I can. I still contied to get heat stokes. I brought it up with a shift leader and thing got a little better but it was still not going too well. I also had one manger that kept making me feel lazy when I working really hard to the ponit my health was not doing to well.
All in all, I had four minor heat stokes. I finally had a really bad heat stroke on Friday where I was really ill and vomiting. I knew my shifts would not get covered becasue my store was so under staffed so I rested up and came back to work on the following Monday. 
So I arrived to work. I was working in the morning so it was super cool outside. I was put on drive-thru so I plenty of water for once. It was going really well and hoping that week was going to be better. I then was asked to do drive through during lunch rush when I had only done order taking for the first time that morning. I was like, why not...I guess? They had no one avaible. They stuck me in the back of line in direct sun light. I had the worst heat stoke I ever had. I told a co-worker I was not feeling well and went inside for a couple of mintues and had to go back outside. I was outside for not even two mintues, a manger, the one manger I actully liked came over and help me inside. That manger made sure I got some water and sat down for a while. I ended up getting sent home becasue I was not getting better. They only gave me like ten mintues to recover, if not, I had to go home a lose three hours of my shift. I was not happy.
I got home and thought about asking for the next day off to recover from that heat stroke, but I ended having a family emergency and had to go home the next morning. I asked the general manger and see what they could do to help and explained the situation. The manger did not help and was actully very rude about it too. I knew my shift was not going to get cover because they are way under staffed. So I quit that day due to everything and how the working conditions were so poor. 
To say the least, I was very upset with how I was treated like a slave and how they treated my family emergency very coldy and un-empathicly. That's why I worked there for one week and one day.

When I first started working there, the environment seemed to be generally positive and it seemed like the team worked well together. However, that only lasted for a few months. As time starts to pass, you start to notice how corrupted things really are. In my first week, a team member who was leaving (had worked in the front of house) had warned me that the management was terrible. At the time, I didn’t really see what they were talking about, but it eventually all made sense. The management does not care about you. At all. All they care about is taking advantage of people, mostly teens, to make them as much money as possible without regard for how much stress and how many issues there are at the place. The managers have absolutely no empathy or morals. They most definitely do not follow the culture that Chick-Fil-A promotes and they do not hold their managers accountable for their behavior. They do not hold qualities that are supposed to be in leaders such as treating team members with respect and paying them accordingly. The place gets extremely busy, but they will not provide you with the necessary resources or staffing required to work a shift without feeling intense stress. They do have opportunities for advancement, but to get to that point you can not disagree or criticize anything management says or do, no matter how plainly clear it is that they have done something wrong. They allow their managers to talk to team members like trash and keep people on their management team that have gotten multiple complaints from customers about their attitude and behavior, have had issues with cooperating with more than half the team, and have had problems with all the shift leaders. It is absolutely ridiculous how much they will sweep under the rug for anyone within the management team as long as they all kiss up to each other. They also expect the shift leaders to deal with the effects of their horrendous staffing decisions and constant systems they implement to “improve the business”. I’m not sure that even $20/hr would be a fair compensation for all of the problems we had to deal with on the daily. If you take a risk and actually decide to speak up about things that are causing you stress and that you have issues with, they will make false promises that things will change and get better. They won’t change systems or behaviors that are not working and they will hold those feelings against you. Despite all of this, I did meet some amazing people and the team members as a whole were really a delight to work with. However, the mess within the management is not worth it all, they will end up making your life miserable and act like they did absolutely nothing wrong in the end. If there is anything I learned from working here, it’s how to recognize when you’re not being treated like a human being and that you shouldn’t stay at a job that has management that has shown time and time again that they do not care about their employees. Do your mental and physical health a favor and apply literally anywhere else.

We all know that chick-Fil-a is a southern based company, but it shows at this location. There is NO COMMUNCATION between upper level management, and the rest of the staff other than a plethora of passive aggressive e-mails which are randomly sent without warning or notice. The e-mails are heavy and filled with information that should be discussed during staff meetings, however they are not. There are no staff meetings. The turnover Rate here is ASTOUNDINGLY high, with an average of 2 voluntarily resignations per week. With reasons from poor management, to mistreatment, to the disrespectful nature and attitudes of the Operater and the directors. The operater encourages her team to use militance as delegation, which often leads to at least one director, standing directly behind us as we fulfill our duties. Being sure that no one steps out of line and ready to delegate the next task to whomever he see’s fit. (Very slave master-ish). At any given moment you’re job can be taken from you for many frivolous reasons, such as, giving out too many sauces, dragging your feet while walking, failing to ask permission to use the latrine, or if the operator simply does not like you. I’ve seen these things happen with my very own eyes. I’ve heard that other Locations are not as bad as this one, however it’s become increasingly hard not to tell. Simply put, the employees here aren’t treated as though they are an essential part of the business. We’re treated like slaves, who should be greatful that we have an opportunity to work for their establishment. Employee empowerment, appreciation, or loyalty is NOT practiced here. It is NOT enforced or encouraged, and I foresee many problems with this establishment in the near future.  STAY AWAY FROM 42nd and Madison!!!! This is not a conducive work environment for ANYONE. Employees should be treated with respect, and afforded opportunities for their advancement regardless of personal feelings. That just isn’t the culture there at that location. Fear mongoring, lack of respect for employees, and impersonal communication runs through this establishment like the forces of evil. I worked with only ONE manager that was capable of being respectful, clear, and concise. If she were to be running the operation I’d still be there. However, she isn’t and it’s terrible that she moved all the way from the south to be told that she should be something she isn’t. A heartless drill Sargent. If you would like to work and feel respected, appreciated and HUMAN, Chick-Fil-A on 42nd and Madison is NOT the place to work. You will feel like a slave, and you will feel as though this job was given to you as a privilege and not something that you’ve earned. No new employee has made it to a six month anniversary. Myself included. I’m so disappointed in this company. It is a far cry from what I’ve heard and seen from them in the past. You all see smiles, however be hind the scenes are just terrible. I urge all of you to apply to any other location EXCEPT 42nd and Madison.

Worked at a brand new Chick-fil-a in a very busy area, meaning my review is probably bias as compared to an established Chick-fil-a. Take anything I say with a grain of salt.

Working at a grand opening of any business is very fun, but Chick-fil-a took it to the  next level. A ribbon cutting, hour long line, flown in mascot, free food, a band, and more greeted me on my very first day. 

In the approximately 4 months I was employed there, I transitioned in my role as a Back-of-House Team Member. At first, our kitchen was filled with about a dozen Chick-fil-a trainers (team members flown in to guide restaurant operations, train new team members, and ensure efficiency during new openings). These were the best people ever. Kind, respectful, encouraging, and of course, insanely knowledgeable. They knew the ins and outs of Chick-fil-a. My first day was spent preparing mac and cheese. Not much skill involved, but still, I felt like a valid asset of the team. 

As time moved on, I was given a role. I'd either work a fry station, or man a breading station, though most of the time I was on breading. What I liked about the back-of-house experience was how organized it was: your role was your role, and the kitchen would collapse if you weren't there. I really did enjoy my job for the first few months; it took until the trainers left about 4 weeks in for stuff to start going downhill.

Off the bat, scheduling at my location was confusing and difficult to navigate. Instead of having in-app messaging, I'd have to text my manager, who was just 5 years older than me (I was 16). I'd have to call out frequently because my availability wasn't being matched and I wasn't missing any school events to go work. It got to a breaking point at month 4, which is when I put in my two weeks and looked for employment elsewhere. 

The hardest part of the job was trying to learn on the fly during opening. For the first week, there were hour long lines at all times of the day, meaning the kitchen was constantly slammed. This gave little time for the trainers to effectively train new hires as they'd have to constantly substitute in to match demand. 

And of course, any fast food worker knows this, but it gets really dirty and disgusting. Working in breading, I was touching raw chicken all day. We had aprons, gloves, etc, but still; it's nasty. Especially when closing, we'd be scraping dried coater, raw chicken, and eggwash off everything. Even ourselves. I'm not saying it absolutely ruined my work experience, but I didn't enjoy it. I was also constantly asked to stay later to help close, which at the time I didn't know, was very illegal because I was a minor. 

Overall, I enjoyed my initial time there. My trainers were great, the free food slapped, and the environment was awesome. The eventual turn into self-management by the owners and managers it what killed my enjoyment. 

Top Job Titles	Average Salary
Front of house team member 3608 salaries reported	$14.53 per hour
Back of house team member 3105 salaries reported	$15.00 per hour
Kitchen team member 1582 salaries reported	$15.73 per hour
Team member 1399 salaries reported	$14.55 per hour
Cajero 1814 salaries reported	$14.89 per hour

Working at Chick-fil-A Restaurants: Company Overview and Reviews

Chick-fil-A Restaurants

Chick-fil-A Restaurants Ratings

Popular jobs at Chick-fil-A Restaurants

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected